Chart Mogul

AUGUST 7, 2020

Good ethics is good business. Learn why it is important to work on your personal values and how to build a strong set of values in your team. I love my sales job. I realize I am in a privileged position to be working together with a team that puts customer relationships and helping customers first. I spend my days elbow-deep in people’s revenue data, helping SaaS businesses think about why metrics like churn or LTV really matter.

Sales Hiring 140

Sales Hiring Sales Interviewing Startup 140

Totango

AUGUST 7, 2020

The challenge of the digital marketplace is to make every customer feel like they are your only customer. Thankfully, the same advances that helped build that digital market also make it possible to provide every customer with personalized service. Having the ability to automate your CS teams’ work can make customer success scalable. For large high-touch accounts to tech-touch accounts, and everything in between, automation — used the right way — can add value for customers, while freeing up tim

Customer Success 62

Customer Success Marketplace as a Service Scale Customer Lifetime Value 62

SaaS Metrics

AUGUST 7, 2020

Beginning a digital marketing campaign requires a strategy. Without one, you won’t have the foundation to build a successful campaign that generates the results you want. A plan is the building block that helps define your goals, your measuring metrics, your approach and your adaptation. It also helps with what to avoid, so you don’t waste your time or money.

Strategy 52

Strategy Marketing Metrics Business 52

Tom Tunguz

AUGUST 2, 2020

In my recent post about the fundraising market during COVID, I wondered aloud about inside rounds. Inside rounds, new financing rounds led by existing investors, have historically been primarily the territory of companies who cannot raise from outside investors at attractive terms. But recently, insiders have been leading the most competitive rounds in their portfolio companies.

Finance 363

Finance Investment Startup Data 363

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

SaaStr

AUGUST 1, 2020

This has been an incredible roller-coaster for us in SaaS and Cloud since March 15, for some even more than others, but an incredible amount of change for all of us. Some of you are in the “Covid Decimated” category (travel, IRL events, etc) and things in many ways are as tough and rough as March. But most of you are in either the “Covid Impacted” (down but still growing) or “Covid Beneficiary” (growing faster since so many now have to work-from-home) categor

Sales Hiring 363

Sales Hiring Venture Capital Cloud Travel 363

Intercom, Inc.

AUGUST 3, 2020

At Intercom, we’ve been truly inspired by our customers during these trying times and how they’re helping people in need. One shining example is Code for America. Here’s their story. As global unemployment rates continue to grow, people are looking to government for guidance, reassurance, and financial assistance. In the US, individuals who have recently lost their job or whose income has been impacted can apply for government benefits.

Government 211

Government Banking Development Scaling 211

Tom Tunguz

AUGUST 6, 2020

In 2017, I wrote the post Managers Must be Insane to Brainstorm in Groups. If you’ve been a group meeting for brainstorming, you’ll identify with the three problems reasearchers identified with in-person brainstorms: Only one person can speak at a time. Many people don’t participate and free ride hiding in the back of the room, unengaged.

Engineering 236

Engineering Customer Support Product Marketing Sales 236

SaaStr

AUGUST 7, 2020

The best salesteams seem to just do amazing things together. What differentiates them? Well, they do tend to work at some of the best companies, so there is that. But it’s more than that. A few factors that contribute to high-performing sales teams: High quota attainment. The best startups invest in their sales teams and work hard so most of the reps hit and exceed quota.

Sales Hiring 360

Sales Hiring Scale Sales Recruiting Compensation 360

Predictable Revenue

AUGUST 4, 2020

When you take a more proactive approach, you are able to guide the pace of the sales process to better support your company’s bottom line. You can also ensure you are working with the right decision maker who can move through the sales process with you, resulting in a win. The post 6 Proactive B2B Sales Strategies to Implement Right Now appeared first on Predictable Revenue.

B2B 247

B2B Strategy Sales Revenue 247

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

Intercom, Inc.

AUGUST 5, 2020

As a business grows, most support leaders will be challenged to answer this seemingly trick question: can you provide a best-in-class customer experience…but at a lower cost? Not long ago, answering this question meant veering in one of two directions. If you said “no,” you had to find a way to justify having really happy customers at an equally high cost.

Scale 204

Scale Headcount Scaling Customer Support 204

Practical Advice on SaaS marketing

AUGUST 1, 2020

I get this question a lot. But even though I’ve been working with software-as-a-service (SaaS) companies for more than 15 years, I still don’t have an answer. Or at least I don’t have a simple answer. To answer that question – how much should we spend on marketing - first you need to answer a second question – how much revenue are you generating from your marketing.

Marketing 152

Marketing Customer Lifetime Value Social Media Acquisition 152

SaaStr

AUGUST 4, 2020

I remember the first time I worked directly for a CEO. I’d reported to leaders before, and a VP before, but never the CEO. It was also my first start-up job. The start-up I joined had about 60 people and just 1 office, a big shared office like a fishbowl. My desk was in there. In there, sat the CEO, the President, the Controller, and as of my first day … me.

Leadership 315

Leadership 315

Neil Patel

AUGUST 4, 2020

Blogging is so effective that there are over a billion blogs on the web. Just think about that… that’s roughly 1 blog for every 7 people. Sure, we don’t really need any more blogs, but people still create them because they can be such effective marketing channels. And best of all, unlike social sites, the moment you create a blog that has an audience, you can continually reach them without having to worry about algorithm changes.

Content Marketing 145

Content Marketing Marketing Scale Social Media 145

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

Andreessen Horowitz

AUGUST 4, 2020

Today, about 90% of public SaaS companies and the 2019 Forbes Cloud 100 have subscription-based revenue models. Now new fintech infrastructure companies have made it possible for SaaS businesses to add financial services alongside their core software product. By adding … The post Fintech Scales Vertical SaaS appeared first on Andreessen Horowitz.

Scaling 145

Scaling SaaS Cloud Payment Features 145

Unbounce

AUGUST 4, 2020

In the world of pay-per-click (PPC) advertising , there are few misperceptions as rampant as the ones about the effects that landing pages have on Quality Score. That’s not surprising, given that Quality Score algorithms are “black boxes” that play a crucial role in the success of any PPC campaign. We still have very little insight into how Google Ads, Microsoft Advertising (formerly Bing Ads), and the social media advertising platforms calculate and use Quality Score.

Advertising 145

Advertising Social Media Scale User Experience 145

SaaStr

AUGUST 7, 2020

Q:As a founder of a series A startup, was it unreasonable for me to use the company’s money for first class tickets? A European company was interested in doing a 7-figure deal with us and I paid $32k for 4 first class tickets. My VC is now mad at me. Is $32k a fair investment to bring in a 7 figure deal? Of course. Your logic is sound, or at least, not unsound.

Travel 277

Travel Scaling Startup Investment 277

Intercom, Inc.

AUGUST 6, 2020

At this point, it’s clear that Marc Andreessen was entirely accurate with his now famous quote. But that sort of transformation doesn’t just happen on its own – it is the culmination of the tireless work and effort of millions of engineers and developers, building new things and overwriting old tools. If there is one place where these countless makers gather as a modern community, it is Stack Overflow.

DevOps as a Service 143

DevOps as a Service Government Engineering Technology 143

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

FastSpring

AUGUST 7, 2020

One of the most significant causes of abandoned digital product purchases is friction within the checkout process. The good news is there’s an opportunity for software and saas companies to streamline their checkouts to drive more revenue. That is why we would like to introduce the PYMNTS Cross-Border Merchant Friction Index, a resource analyzing the key friction points experienced by the global consumer.

Merchant Services 142

Merchant Services B2C B2B Software 142

Andreessen Horowitz

AUGUST 7, 2020

For a downloadable version of this deck, sign up for the a16z Bio Newsletter here. Very rarely—perhaps even just once a generation—an extraordinary event or force comes along that completely transforms a stagnant industry. We are experiencing that moment … The post Healthcare: The Great Unlock appeared first on Andreessen Horowitz.

Healthcare 141

Healthcare 141

SaaStr

AUGUST 5, 2020

Tom Taulli. Qualified.com , which operates a conversational marketing platform, has raised a $12 million Series A round (the total funding is $17 million since inception). The lead on the deal is Norwest Venture Partners and the other investors include Salesforce Ventures and Redpoint Ventures. . The co-founders of Qualified — Kraig Swensrud and Sean Whiteley – are veteran Silicon Valley entrepreneurs.

compliance 231

compliance B2B Acquisition Cloud 231

Intercom, Inc.

AUGUST 4, 2020

I’m delighted to welcome Dan Griggs to Intercom as our CFO. He brings extensive financial and leadership experience that will help Intercom continue to scale and deliver on our mission to make internet business personal. As a company, we are at a pivotal moment in our journey. We are seeing record demand for our Business Messenger and increasingly larger businesses are choosing Intercom to build strong relationships with their customers.

Scale 132

Scale Leadership Finance Scaling 132

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Trint

AUGUST 7, 2020

People care about stories and who better to tell them than your own customers? But telling authentic customer stories at scale while remote working can be challenging. Leverage the power of speech to text to capture and re-tell your customers' stories. Download the guide on how Trint can help you share customer stories.

Scaling 130

Scaling 130

Andreessen Horowitz

AUGUST 5, 2020

As two Black women from Detroit and Montgomery, Alabama, we never thought we’d end up working in technology, let alone venture capital. . Growing up in the heyday of AIM, MySpace, and eBay, we thought of technology as a hobby, not … The post Building a Better, Blacker Tech Pipeline appeared first on Andreessen Horowitz.

Venture Capital 138

Venture Capital Technology 138

SaaStr

AUGUST 2, 2020

Our latest digital event, SaaStr: Enterprise attracted over 70,000 attendees across social media and 7,500+ to our mentorship and other sessions. Most of the videos are now up on YouTube here to watch , and we’ll transcribe them, edit them into podcasts, and more in the coming weeks: The post Check Out Our SaaStr: Enterprise Sessions with the CEOs of Box, Coupa, PagerDuty, and Much More!!

Enterprise 208

Enterprise Social Media 208

Sales Hacker

AUGUST 5, 2020

As salespeople, we’re all probably aware of tools like Salesforce, Hubspot, Outreach, and Zoominfo. But what most sales teams don’t know is that their sales tech stack is still missing a critical piece — a tool that can accelerate the last leg of their deal cycles and cut it down by 24%. Contract lifecycle management (CLM) software. What? I hear you asking yourself.

Technical Review 128

Technical Review Sales Software Review Cloud 128

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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

Payments

Trint

AUGUST 6, 2020

Distributed teams make sharing communications harder than ever. Seamlessly capture the message and share your updates across all channels with Trint Transcription.

Communication 130

Communication 130

Groove HQ

AUGUST 6, 2020

Lay the foundation for outstanding (and scalable) e-commerce customer service with these must-have tools. The post 10 E-commerce Customer Service Tools That Will Grow With Your Business appeared first on Groove Blog.

Business 111

Business Customer Support 111

SaaStr

AUGUST 2, 2020

Ep. 357: Therese Tucker breaks through the dogma behind what it takes to build a successful tech company. With stories based on the founding of BlackLine — to the company’s successful IPO – you’ll learn the most common myths behind success and why they may be holding you back. This episode is sponsored by Lightmatter. SaaStr’s Founder’s Favorites Series features one of SaaStr’s best of the best sessions that you might have missed.

Startup 188

Startup CTO Hire Scale CTO Coach 188