Intercom, Inc.
JUNE 15, 2018
There are few issues more important than customer retention when running software-as-a-service businesses. It’s no good acquiring customers for $10, if they only stick around for a month or two. Retention can be measured qualitatively by talking and checking in with your customers regularly so you’ll know what their main questions and issues are, and when they occur.
Tom Tunguz
JUNE 9, 2018
Last week, Microsoft acquired Github for $7.5B. It’s a massive acquisition at a massive price relative to other software acquisitions. Why is Microsoft willing to pay so much? Developer identity. Identity has been critical to Microsoft success. Active Directory (AD) forms nexus of the Microsoft enterprise ecosystem. AD contains all the users, their roles, and their rights.
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Think Strategies
JUNE 11, 2018
In the old information technology (IT) world, systems integration and consulting companies flourished, helping enterprises of all sizes across nearly every industry pull together a plethora of proprietary systems from a wide array of software and technology vendors. Despite the promises of the cloud, not much has changed. While there may be fewer pure-play proprietary systems and applications, the need to customize software solutions and integrate disparate databases has continued to grow.
The SaaS CFO
JUNE 14, 2018
How to Correctly Calculate your SaaS Gross Margin There are a couple financial metrics that I calculate and review each month and this includes my SaaS gross margin. Of course, it’s not just your overall gross margin, but it’s also your recurring revenue margin and services margin. You may also have hardware margins, but that’s […]. The post How to Correctly Calculate your SaaS Gross Margin appeared first on The SaaS CFO.
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
Intercom, Inc.
JUNE 13, 2018
Of all the ways to get your message into the world, staging events might not seem like the most efficient or scalable. But that misses a few important qualities that only live events can offer. In our industry there are dozens, if not hundreds of ways you can get in front of your customers or people you’d like to be your customers. When resources are low, impact is key.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Sales Hacker
JUNE 13, 2018
It might be scary to think that closing calls are out of your control, but it is and we have the data to prove it. Below are our top phone sales closing tips from 1M sales calls. . “Always be closing.” The phrase is so popular in sales that it’s practically the industry’s unofficial motto. But what if everything you know about closing is all wrong? What if by the time your deal is “late stage,” its fate has already been sealed?
Chargebee
JUNE 14, 2018
User onboarding is crafting the first mile of a user’s journey with your product. Can you apply everything that works within it to your nth?
Intercom, Inc.
JUNE 11, 2018
Account plans are one of the most important weapons in a salesperson’s arsenal. They bring together critical information about your customer, your competitors and your strategy to nurture existing business in a simple document to ensure each customer is set up for success. So why do sales teams often ignore them? The formula for selling SaaS software is quite simple.
Tom Tunguz
JUNE 13, 2018
We’re excited to announce our partnership with and investment in Kustomer. Kustomer is a New York City-based company building the next-generation of customer support platform. In my first role at Google, I provided account management and customer support to internet publishers. I remember trying to understand the context around a particular customer case.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
Sales Hacker
JUNE 14, 2018
The post How to Create an Integrated Sales Enablement Strategy for Your Sales Team appeared first on Sales Hacker.
Chart Mogul
JUNE 10, 2018
Today we’re unveiling a new look for ChartMogul, and the first steps toward our future. We launched ChartMogul in 2014 to help our customers answer a simple question: How do I track and grow my subscription business? We started out with a super playful design and familiar brand voice. Early customers might remember the little monster that hung out next to our free trial button — that eye was actually the inspiration behind the stylized “O” in our logo!
Intercom, Inc.
JUNE 14, 2018
Looking for an example of a happy, high performing product team? Rather than suggesting a model startup, advisor and author Laura Klein is likely to point you toward her favorite heist film. As an engineer, UX designer, product manager and startup advisor for more than 20 years, Laura been part of every type of team – from those that have to deliver on the sometimes unrealistic expectations of upper-management to the ones that suffer from too many opinions on the ground floor.
CloseSaaS
JUNE 14, 2018
Here's the recording of yesterday's webinar with Drift and Chorus.ai about how to stand out as a sales rep in a crowded industry. Tune in below!
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
Sales Hacker
JUNE 14, 2018
There are many levers a sales leader or organization may pull to gain scale, accelerate revenue, drive cost savings, or augment sales team structures. A viable and proven option is handing over some or all of your sales efforts to outsourced sales professionals. It’s true that outsourcing your sales to a third-party provider can yield favorable results.
Groove HQ
JUNE 12, 2018
Introducing the Groove KB 2.0 Our focus this year has been to consolidate all of the different pieces of Groove (Inbox, Knowledge Base, Reporting) into one cohesive experience across the entire application. In parallel to the Groove 2.0 Inbox, our KB team has been hard at work rebuilding the Groove Knowledge Base from the ground […]. The post Coming Soon: A Brand New Knowledge Base appeared first on Groove Blog.
Intercom, Inc.
JUNE 12, 2018
At Intercom, we know how challenging it is to strike a balance between being personable and being efficient. You want to be welcoming to your visitors and helpful to your customers, but your time is in demand. That is why we are continually updating our products in ways that help you engage with your visitors, leads and customers quickly and effectively.
CloseSaaS
JUNE 13, 2018
If your sales process relies heavily on cold emailing or calling prospects, the new European General Data Protection Regulation (GDPR) isn’t great news for you.
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
Sales Hacker
JUNE 14, 2018
The post How to Hit Your Marketing and Sales Numbers Every Month This Summer appeared first on Sales Hacker.
Pierre Lechelle
JUNE 9, 2018
About 4 years ago, I tried to launch a business but failed without grace. The irony is that other entrepreneurs were asking me for advice. I quickly realized that I could help them grow their business. I also realized that I could make a good living out of it. That’s how I got into consulting. […]. Cet article 10 Learnings Building a Consulting Practice to €150k+ per year est apparu en premier sur Pierre Lechelle.
Kraftblick
JUNE 13, 2018
If you are familiar with our blog, you might have read some other articles about our processes in Kraftblick. We like to keep things open between us and our readers. There are plenty of materials that describe our internal processes in the company in our blog. This one is no different. As a content marketing agency, we try various forms of content on our website.
CloseSaaS
JUNE 11, 2018
Most B2B startups initially sell to other startups before going after more established companies. And for good reason. Startups are approachable, quicker to close, and more forgiving when things go wrong. But is selling to startups really a good growth strategy in the long-term?
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
Sales Hacker
JUNE 12, 2018
On this episode of the Sales Hacker podcast, we talk with David Priemer , Founder of Cerebral Selling about using empathy in sales backed by science. . What You’ll Learn. The core elements of Cerebral Selling. Understanding proper buyer motivation. Using modern psychology to more effectively engage your prospects. The key tactics to effective discovery.
Chart Mogul
JUNE 13, 2018
This week's episode of SaaS Open Mic features a live discussion from the Berlin edition of Mogul I/O, our event series bringing industry leaders together around the topic of sustainable growth. “I think the table stakes have gone up in the sense that if in 2018 you’re not on top of these metrics, I’m less patient — there’s no excuse for not knowing this.”.
Rakam
JUNE 12, 2018
What is Analytics? More important, what are Marketing Analytics? Analytics is the discovery, interpretation, and communication of meaningful patterns in data. Especially valuable in areas rich with recorded information, analytics relies on the simultaneous application of statistics, computer programming and operations research to quantify performance.
Sales Hacker
JUNE 11, 2018
Once again, Salesforce presents a strategic look into the rapidly shifting world of sales. The third edition of the widely anticipated State of Sales report surveyed more than 2,900 sales professionals and leaders from around the world. Here’s a quick sneak peak of their sales research report. Sales technology , buyer behavior, and the need to mingle have made sales more complicated, thrilling, and tougher than it already is. .
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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
Chart Mogul
JUNE 15, 2018
This week: How to calculate SaaS gross margin, commonly misunderstood SaaS metrics and how to build a SaaS marketing system. In SaaS Roundup, we comb through the noise to find you only the best SaaS-flavored reads of the week — just our top three. You can also receive SaaS Roundup in your email inbox every Friday — just drop your email here and you’ll receive the next issue.
Sales Hacker
JUNE 12, 2018
I get asked this same question several times a week.—”Tito, how do I go about building a sales team (especially the sales development function) from scratch?” It usually comes from founders, or the first sales hire at a company. Sometimes, it comes from companies after several failed attempts. The truth is, there’s only one way to do it right, and if this is your third try, lucky you, I’ll share the formula with you.
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