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Often in life, it’s not what you say but how you say it that makes all the difference. This is even more true in a customer support conversation, so getting your company’s tone just right is incredibly important. Once you’ve figured out how you speak to your customers , the next challenge is getting your team aligned for a consistent experience. At Intercom we strive to maintain a high caliber of customer support, and we do this with a peer review system, where every member of our Support team c
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Ever heard the saying “Cart before the horse”? Or “You have to crawl before you can walk”? Or “You can’t put lipstick on a landing page with 27 links”? That last one may be exclusive to landing page software employees, but the sentiment is the same. Unless the foundation of your landing page is strong, any optimization beyond that will be a waste of your time—and ad spend.
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I recently spoke at Segment’s Synapse conference on onboarding. It expands on some of the content I’ve written on this blog. You can view the video below. Currently listening to Infinite Moment by The Field.
We’ve had a very busy week full of exciting news at the Totango HQ, and in Barcelona attending SAP CX Live! . First off, we are pleased to announce Totango Spark , our flagship software platform is now available. Spark guides enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices to achieve business goals faster. .
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“When we talk about corporate culture, it’s not about ping pong tables and happy hours. It’s about finding […]. The post Subscribed New York Highlights! appeared first on Zuora.
How Rakam is different from Tableau? Today let’s talk about a few outstanding features of Rakam and how its different from Tableau. Tableau’s data virtualization is outstanding compared to so many other conventional tools available in the market currently. Tableau is one of the first companies in the world to give its users the provision to conduct complex data visualization in the most effective way possible?
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