Intercom, Inc.
OCTOBER 8, 2018
Earlier this year I gave a talk at UX London, and it’s no exaggeration to say that it felt like it had taken me my whole career to write it. The talk tackles the assumption among many designers and UX people that UX should be at the center of their company. Watch the video of my talk below, or read the lightly edited transcript. The talk you need to hear.
For Entrepreneurs with David Skok
OCTOBER 8, 2018
Thanks to all of you who helped make the Zero to 100 event in San Francisco such a great success.
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Tom Tunguz
OCTOBER 8, 2018
I’ve written quite a bit about the public market software multiples. They’ve increased to near historic levels with forward revenue multiples approaching 9x. As the public markets have appreciated, something has happened that I didn’t expect. Some public companies are now fetching the mulitples of the most attractive private companies.
Sales Hacker
OCTOBER 10, 2018
They say the average human attention span is shorter than a goldfish’s. Yet, a new study just came out saying that the average person watches 18 days worth of Netflix a year. The math doesn’t exactly add up. But what’s the difference? How do you get your viewers to figuratively “hit full screen” and give you their complete attention, instead of Amazon Prime shopping in the background?
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
Intercom, Inc.
OCTOBER 9, 2018
When it comes to capturing people’s attention, there is nothing quite as effective as video – according to one study, 69% of people have decided to buy software after watching a video. For Sales Development Representatives, who are at the front line of sales teams, capturing attention is crucial to their success. A lot of our time and energy is spent trying to engage potential customers with outbound messaging.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Unbounce
OCTOBER 11, 2018
Ever heard the saying “Cart before the horse”? Or “You have to crawl before you can walk”? Or “You can’t put lipstick on a landing page with 27 links”? That last one may be exclusive to landing page software employees, but the sentiment is the same. Unless the foundation of your landing page is strong, any optimization beyond that will be a waste of your time—and ad spend.
Sales Hacker
OCTOBER 8, 2018
This week on the Sales Hacker podcast, we speak with Chris Degnan , Chief Revenue Officer of Snowflake Computing, one of the fastest growing SaaS platforms in the world. Chris is a 20 year Silicon Valley veteran having launched the first part of his career at EMC before finding his way to Snowflake in 2013. At Snowflake, he was the first rep and single-handedly built the outbound-engine on the way to scaling the business from pre-revenue all the way past $150M+ in ARR.
InsightSquared
OCTOBER 8, 2018
FunnelWise, a company that aimed to provide better analytics and visibility into sales and marketing funnel performance, is shutting down their operations in a few months. To ensure continued success and access to insights for their clients, we are excited to announce that FunnelWise chose InsightSquared as the solution for their largest clients. Welcome to the InsightSquared family, FunnelWise customers!
FastSpring
OCTOBER 10, 2018
Developing a strategy to effectively scale a fast-growing company is hard. Throw in plans to expand into international markets and you have an even more complicated situation. Is my digital business liable for international taxes? How can I improve the shopping experience for customers whose native language isn’t English? And what is the best strategy to maximize sales?
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
CustomerSuccessBox
OCTOBER 12, 2018
Right customer onboarding is one of the important factors in determining whether the customer will be successful or not as the highest churn happens during the onboarding process. There are several types of customer churn and an onboarding specialist can actually reduce the customer churn during onboarding. “The seeds of churn are planted early.” – Lincoln Murphy.
Sales Hacker
OCTOBER 9, 2018
The post Work Life Balance in Sales: How to Lead Your Best Life in a Sales Role appeared first on Sales Hacker.
CloseSaaS
OCTOBER 8, 2018
As a startup founder, your team is your most valuable asset. Yet in the day-to-day of building a company, it’s easy to forget they’re also individuals—ones with families, loved ones, and lives outside of work.
Totango
OCTOBER 12, 2018
We’ve had a very busy week full of exciting news at the Totango HQ and in Barcelona attending SAP CX Live! . First off, we are pleased to announce Totango Spark , our flagship software platform is now available. Spark guides enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices to achieve business goals faster.
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
ChurnZero
OCTOBER 12, 2018
If you are like most B2B companies, Q4 is a busy selling season, which in turn means it also becomes a big renewal period for Customer Success teams. Because so much is on the line, Q4 can be a stressful period. But, if you’re prepared for it ahead of time, you’ll have a better chance of making things work in your favor. Follow these seven steps to proactively manage your Q4 renewals.
Sales Hacker
OCTOBER 12, 2018
The post Buyer Enablement: Equipping Your Internal Champion to Sell Like You appeared first on Sales Hacker.
Casey Accidental
OCTOBER 8, 2018
I recently spoke at Segment’s Synapse conference on onboarding. It expands on some of the content I’ve written on this blog. You can view the video below. Currently listening to Infinite Moment by The Field.
Totango
OCTOBER 12, 2018
We’ve had a very busy week full of exciting news at the Totango HQ, and in Barcelona attending SAP CX Live! . First off, we are pleased to announce Totango Spark , our flagship software platform is now available. Spark guides enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices to achieve business goals faster. .
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
BetterCloud
OCTOBER 12, 2018
October has already been an exciting month for BetterCloud. Last week, we hosted Altitude, our annual customer summit, in Denver, Colorado. It was our best customer summit yet, with over 140 IT and security professionals attending. Over the course of two days, 30 speakers from all over the country gave insights and tips on security automation, SaaS management efficiency, and the future of IT and technology.
Zuora
OCTOBER 12, 2018
“When we talk about corporate culture, it’s not about ping pong tables and happy hours. It’s about finding […]. The post Subscribed New York Highlights! appeared first on Zuora.
Rakam
OCTOBER 10, 2018
How Rakam is different from Tableau? Today let’s talk about a few outstanding features of Rakam and how its different from Tableau. Tableau’s data virtualization is outstanding compared to so many other conventional tools available in the market currently. Tableau is one of the first companies in the world to give its users the provision to conduct complex data visualization in the most effective way possible?
Navint
OCTOBER 9, 2018
Demand for Subscription, Recurring Revenue, and Monetization Services Spurs Navint Growth. Chicago, IL — October 9, 2018 — Navint Partners, a business and technology consulting firm enabling organizations to monetize more effectively and operate more efficiently to create competitive advantage, today announced the addition of Todd Storch as the new director of strategy and development as well as a new Dallas-based office to support the growth of their subscription services offerings.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
Casey Accidental
OCTOBER 8, 2018
I recently spoke at Segment’s Synapse conference on onboarding. It expands on some of the content I’ve written on this blog. You can view the video below. Currently listening to Infinite Moment by The Field.
Zuora
OCTOBER 10, 2018
Every week, we bring you the top stories and analyses from the global Subscription Economy. The post Subscription Economy News – Week of 10/08/18 appeared first on Zuora.
Rakam
OCTOBER 7, 2018
We have started to come across with quite a few people who are interested with Rakam and metrics we offer.But many among these are unaware of the features we offer, so in this post I will be talking about a very useful feature for analysing your users behaviour. Today I would like to introduce you to the term *Funnel Analysis.* What Is Funnel Analysis?
Intercom, Inc.
OCTOBER 10, 2018
Often in life, it’s not what you say but how you say it that makes all the difference. This is even more true in a customer support conversation, so getting your company’s tone just right is incredibly important. Once you’ve figured out how you speak to your customers , the next challenge is getting your team aligned for a consistent experience. At Intercom we strive to maintain a high caliber of customer support, and we do this with a peer review system, where every member of our Support team c
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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
Intercom, Inc.
OCTOBER 11, 2018
Today we’re launching Answer Bot , an intelligent bot that automatically and instantly resolves your customers’ most common questions. It’s a simple proposition: when customers ask a question in the Intercom Messenger , Answer Bot uses machine-learning to recognize the query and deliver the exact answer right there, directly in the conversation. We’ve found that on average, Answer Bot instantly resolves 29% of your customers’ most common queries and improves customer response time by 44%.
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