Totango
MAY 8, 2020
A SaaS churn analysis is more than a quick calculation of your customer churn rate. It provides a window into the causes and effects that are affecting your churn rate, including your customers’ needs and whether they are being met. These insights will fuel your next steps and help you determine where resources are best invested and what improvements need to be made to ensure business continuity.
OpenView Labs
MAY 5, 2020
“Never allow a good crisis go to waste. It’s an opportunity to do the things you once thought were impossible.”. So said Rahm Emanuel, former mayor of Chicago, congressman and White House chief of staff. Emanuel certainly handled his share of crises—but nothing quite like the COVID-19 pandemic in terms of complexity and scale. And yet his words still hold true.
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Tom Tunguz
MAY 5, 2020
In March, I published analysis of the fundraising market in 2008. It showed that the later rounds, the series B and series C were the most impacted. The early data from March 2020 shows a different pattern. Seed and Series A rounds are first to bear the compression in the market. Later rounds are unblemished. Round volumes in seed have been declining since summer 2018.
SaaStr
MAY 6, 2020
Q: Are Silicon Valley VC firms suspending or significantly cutting down on startup investments during this pandemic given the vast economic uncertainties of this time, or is it business as usual? I’m glad you asked! First, come here from 20+ of the top VCs in SaaS and Cloud for FREE at our next big digital event, the next SaaStr Summit: The New New in Venture on May 27th.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
Predictable Revenue
MAY 4, 2020
An amazingly vulnerable, inspiring, transparent, and courageous note from Predictable Revenue's Co-Founder, Aaron Ross. The post You’re going to be okay appeared first on Predictable Revenue.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
InsightSquared
MAY 6, 2020
What is the difference between effectiveness and efficiency in sales? When it comes to B2B sales tools, efficiency is prioritized more so than effectiveness. But what do you gain by reps generating more meetings if they are all mediocre at best? Efficiency and effectiveness are both buzzwords popularly used by CEOs and Sales VPs to chart the course of their organization.
The Daily Egg
MAY 5, 2020
WordPress is the world’s most popular CMS. It powers more than one-third of all websites across the globe. So if you’re using WordPress to build your website, you’ve made an excellent choice. But unlike other website builders and content management systems, WordPress doesn’t offer web hosting out of the box. You’ll need to get that […]. The post Best WordPress Hosting Services appeared first on The Daily Egg.
Tom Tunguz
MAY 4, 2020
Much has changed in the world since we announced our last early stage fund in 2018, especially in the last several months, as so much of our day-to-day lives have been reshaped by the coronavirus pandemic. We believe it’s more important than ever to back visionary founders, like the many we’ve had the privilege of working with as a firm so far. We’re both excited and grateful to have the opportunity to continue to partner with early stage entrepreneurs.
SaaStr
MAY 2, 2020
Q: Would you rather own 100% of a company worth 100 million or 10% of a company worth 1 billion? This is the greatest question for ambitious founders. I’ve thought about it a lot. I’ve lived it (a version of it). And I think about it every single day. I remember when Aaron Levie turned down a $600m+ acquisition for Box years ago, before SaaS went on a tear.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
Intercom, Inc.
MAY 6, 2020
Customer Satisfaction Score (CSAT) is by far the most popular customer service quality metric used across all industries and teams of all sizes. But CSAT alone is actually a poor indicator of support quality. This is a guest post from Martin Kõiva, the CEO of Klaus , a conversation review tool for support teams that aims to improve customer service quality by making internal feedback easy and systematic. .
The Daily Egg
MAY 6, 2020
Website builders make it easy for anyone to create a new website from scratch. You don’t need to be a developer, learn how how to code, design, or have any technical experience whatsoever. As long as you know how to use the Internet, you can create a professional website in minutes with a website builder. […]. The post Best Website Builders appeared first on The Daily Egg.
Predictable Revenue
MAY 7, 2020
The hunter-farmer sales model has long been an accepted way of looking at the different roles that exist, primarily, in the Account Executive world. Sean O’Shaughnessey talks about how it has expanded to fit today's nuanced landscape. The post Updating the Hunter-Farmer Sales Model for Today’s Nuanced Sales Landscape appeared first on Predictable Revenue.
SaaStr
MAY 4, 2020
Q: How do you structure a sales team when you’ve got zero experience doing sales? Well, first go get some experience with sales ??. At least, close the first 10 customers yourself. If you don’t, you’ll never have any idea how to do it. And the odds your first rep succeeds goes way, way down. OK assuming you know how to do it (you’ve closed 10+ customers yourself) … then you do you structure your first team?
Speaker: David Warren and Kevin O’Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
Intercom, Inc.
MAY 7, 2020
“Home where the heart is,” as the saying goes. And for now, it’s where you’ll find the office and school and the shops and concerts, too. H.O.M.E. is a special four-part series on Inside Intercom that explores how people across many industries and countries are managing to persevere with the help of technology. When it’s all said and done, we’ll have covered the following themes: H ealth and wellness – how are people staying healthy in mind and body?
The Daily Egg
MAY 7, 2020
Ask the majority of small business owners, and they will provide quite a few reasons about why they’ve started their businesses. Rarely will you hear those owners list doing their own accounting as a reason, even though they know how important proper accounting is for the long term success of the business. The best accounting […]. The post Best Accounting Software appeared first on The Daily Egg.
Tom Tunguz
MAY 4, 2020
Much has changed in the world since we announced our last early stage fund in 2018, especially in the last several months, as so much of our day-to-day lives have been reshaped by the coronavirus pandemic. We believe it’s more important than ever to back visionary founders, like the many we’ve had the privilege of working with as a firm so far. We’re both excited and grateful to have the opportunity to continue to partner with early stage entrepreneurs.
SaaStr
MAY 5, 2020
So however rough it’s been lately, or at least different … it’s time. It’s time for the New Normal. A new plan, for real. A new strategy. One that builds on the learnings since March. Here are my top 8 things to challenge you, that might help as we transition from reactive to proactive … to a new normal, for real. Ok this is the first real week of May.
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
Intercom, Inc.
MAY 5, 2020
Helping businesses connect with their customers is what we’ve been doing since the very beginning of Intercom, but we also believe that weaving better interconnections between businesses helps everyone succeed. Over the past few years, we have given a lot of thought to the ingredients of a successful app ecosystem, the effort involved in developing a thriving platform, the consideration required to build fruitful partnerships.
Neil Patel
MAY 5, 2020
I learned SEO by starting my own website and just testing a lot of different tactics out. Some of these tactics worked well and others didn’t. But the way I’ve learned SEO isn’t right for everyone. Some people prefer learning by practicing like me. Others prefer learning by reading dozens of different strategies and tactics. And if you don’t have the time, you can learn SEO by creating a project on Ubersuggest.
Tom Tunguz
MAY 5, 2020
In March, I published analysis of the fundraising market in 2008. It showed that the later rounds, the series B and series C were the most impacted. The early data from March 2020 shows a different pattern. Seed and Series A rounds are first to bear the compression in the market. Later rounds are unblemished. Round volumes in seed have been declining since summer 2018.
SaaStr
MAY 7, 2020
In these Shelter-and-Beyond days, many of you are trying to dial-up the media and content side of your business. Which is good. IMHE, content marketing, done right, always works. Webinars almost always work. Corporate blogs almost always work. Podcast almost always work. Viurtal events can work. But you have to do them right. More on how here: Webinars Almost Always Work.
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Choosing the right Embedded Payments partner can feel overwhelming. This comprehensive buyer’s guide simplifies the process by breaking down seven key criteria to consider, from platform technology to security and growth potential. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide equips software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
Intercom, Inc.
MAY 6, 2020
More than ever, you’re relying on us to help you keep a pulse on what your customers want and need. We’ve been listening to your feedback and have built 45 features so far this year to help you stay close. Whether you’re using Intercom for customer support, lead generation, or customer engagement, these features will help you manage all of your customer conversations, no matter how many.
Unbounce
MAY 7, 2020
For something that literally “pops up” in your face, the value of popups—and the variety of ways they can be used to convert more visitors—is often overlooked. And while we’re sure the word “popup” brings some lousy user experiences to mind, don’t let a few annoying apples spoil the bunch. Popups can actually enhance your visitors’ experience and be an incredibly effective marketing tool when used in a thoughtful, targeted way.
Baremetrics
MAY 4, 2020
When most SaaS companies talk about reducing churn, they’re usually referring to voluntary churn. The customers who actively cancel their subscription. However, there’s another type of churn that gets overlooked. And if you’re not careful, it can slowly eat away at your revenue and bleed your company dry. I’m talking about involuntary churn. The customers whose subscriptions end because their credit card payments failed and they never made up for the payment.
SaaStr
MAY 8, 2020
I’m running an experiment during Shelter+ to try some additional video content. I’m not quite sure this is a format the world wants, but I’ve added a bunch of new videos and content : 10 Learnings From the Last Downturn as a SaaS CEO. How We Got to 1,000,000+ Social Followers and What We’ve Learned. What’s Really Happening in Venture Capital Right Now.
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
Chart Mogul
MAY 7, 2020
Onboarding a new member of your sales team is challenging on its own, but especially so when they have to call prospects out of the blue. Providing the right cold calling training can make or break the success of a new team member. Nobody likes cold calling. But just because it isn’t fun doesn’t mean it isn’t effective. A study conducted by the RAIN Group in 2018 found that “69% of buyers have accepted phone calls from new providers in the last 12 months.
Unbounce
MAY 5, 2020
Phew. You’ve moved your small business online , either with some landing pages or an ecommerce store. You’ve started building an email list of customers that want to hear about your latest offers. Maybe you’ve even set up Google Ads to advertise to people who are searching for what you’re selling. Nice job! You’re well on your way to transforming your brick-and-mortar shop into a thriving digital business.
Outseta
MAY 8, 2020
Musing after a decade spent building SaaS start-ups By Geoff Roberts 20 min read. Exactly 10 years ago today—May 10, 2010—I slinked through office doors that opened to my first day of work at a “real job.” I was plenty nervous as I entered a shared office space with dingy gray carpets tucked away in Boston’s Fort Point Channel. My whole career, quite literally, lay in front of me.
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