Intercom, Inc.
APRIL 18, 2018
There is an infinite amount of advice for startups, but if I had to boil it down to just 10 essentials, these are the most crucial principles for starting up that every founder needs to understand from an early stage. You need a vision. You need to run a good beta. You need world class onboarding. You need to know who your real competitors are. You need to understand the four forces.
Casey Accidental
APRIL 18, 2018
Through various methods, Silicon Valley has drilled into the minds of entrepreneurs the concept of product/market fit. Marc Andreessen says it’s the only thing that matters , and Brian Balfour has an amazing series of posts that talk about how to find it. But what happens after you find product/market fit? Do you stop working on product? I think most people would argue definitely not.
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Sales Hacker
APRIL 19, 2018
I work with many salespeople across multiple industries every month in my role of mentoring and data driven sales coaching. Many meetings feel like Groundhog Day or maybe I’m just becoming grumpy in my old age. But here are 12 common drivers of poor sales performance I see in salespeople that make them worthy of being fired. If you’re a sales manager or CEO, send this to the entire sales team and put them on notice that they will be held to account.
Entrepreneur - SaaS
APRIL 18, 2018
SaaS is growing into an increasingly attractive and lucrative way to do business. Here are some of the startups leading the charge.
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
Intercom, Inc.
APRIL 20, 2018
I came to Intercom from a company with a culture of heavyweight engineering processes. It was a well-oiled machine with battle-tested and often updated procedures. From an engineering perspective, it successfully kept you focused on coding. Tasks were always well-described in Jira, with clearly defined expectations. Designs came in and were exported to HTML so you didn’t have to worry about using Sketch.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Sales Hacker
APRIL 16, 2018
On this episode of the Sales Hacker Podcast, we talk with Steve Denton , President and Chief Revenue Officer of Collective[i]. What You’ll Learn. How to adapt in a sales world that is constantly changing. How to avoid wasting your existing opportunities and close the deals in front of you. Why you have to be the most prepared person in the room. The three biggest decisions you can make in your career.
Chart Mogul
APRIL 17, 2018
Creating a culture of experimentation is critical to building a company with the ability to innovate. Without this, the everyday assumptions that are left unchecked can kill any creative thinking. Early stage startups are a set of experiments — they’re trying to prove or disprove a hypothesis. The output of experiments lead to decisions that move you closer to your ultimate goal.
Intercom, Inc.
APRIL 19, 2018
In engineering, you want to move fast, ship often and solve real customer problems. Yet competition and the exponential rate of change in software are pushing against that mission. Enter our philosophy of Run Less Software. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers.
CloseSaaS
APRIL 18, 2018
When it comes to closing deals, LinkedIn is near the top of just about every inside sales rep’s best friends list.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
Sales Hacker
APRIL 16, 2018
Recording sales calls gives both salespeople and marketers a goldmine of information to help influence the sale! For example, how to close more deals with words that sell or the talk-to-listen ratio. Marketers are known for their gift of gab. After all, a marketer’s job is to persuade, to influence. If you’re familiar with DISC assessments and have ever reviewed team profiles, you know your marketers will likely exhibit a high “I” (influence) on their reports.
Totango
APRIL 18, 2018
We understand your need to get results faster. That’s why we’ve launched Spark – the only goal-oriented customer success platform that accelerates the results of your CS initiatives. If you’re a Customer Success Manager, you need to target and execute activities that will have the biggest impact in the shortest amount of time. And as an Executive, you need visibility to know that everything is on track to meet business goals.
Intercom, Inc.
APRIL 17, 2018
When was the last time you made or received a sales call to or from someone you didn’t already know? While the death of cold calling may have been exaggerated, in the past 5 years the preferred medium for sales messages has rapidly moved to email, messaging and live chat. In this era of business messaging, the written word has become even more crucial for building relationships between buyer and seller.
CloseSaaS
APRIL 16, 2018
Stakeholders? Come on Steli, we’re selling to SMBs. Not enterprise. We don’t have to worry about stakeholders.
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
Sales Hacker
APRIL 16, 2018
On this episode of the Sales Hacker podcast, we talk with Jess Hun t , Head of Global Marketing, Sales & Strategy for Axiom about creating a revenue model. What You’ll Learn. Why your CFO shouldn’t own the revenue model. Real world advice on how to successfully grow your company’s revenue. How to develop a sophisticated sales recruiting engine. Why training is crucial to successful enablement.
Chart Mogul
APRIL 20, 2018
I sat down with Ulysses founder Max Seelemann to understand the thinking behind the company's move to a subscription-based model in 2017 which made waves in the software industry. “For us as developers, it’s important that we have the freedom to experiment and try things out. Recurring payments give us planning security and enable deep thought.
Totango
APRIL 18, 2018
We understand your need to get results faster. That’s why we’ve launched Spark – the only goal-oriented customer success platform that accelerates the results of your CS initiatives. If you’re a Customer Success Manager, you need to target and execute activities that will have the biggest impact in the shortest amount of time. And as an Executive, you need visibility to know that everything is on track to meet business goals.
ReSci
APRIL 18, 2018
The beauty industry is roaring, and the evidence is inescapable. There were over 100 mergers and acquisitions among beauty brands in the past two years. Transaction size of acquisitions increased by 6% between 2016 and 2017 alone. Much of the beauty industry’s recent success comes. The post Bluemercury customer journey breakdown and marketing review appeared first on ReSci.
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
Sales Hacker
APRIL 17, 2018
Big announcement out of the Sales Hacker camp today. I’d dropped a note about a very exciting launch from Sales Hacker on our yearly recap and roadmap post last quarter. I’m thrilled to announce that the Sales Hacker Podcast is now live! Everything You Need To Know About the Sales Hacker Podcast. What’s the Sales Hacker Podcast all about?
Chart Mogul
APRIL 20, 2018
This week: How Blue Apron is struggling, how to think about category creation and practical advice for truly understanding who you're selling to in SMB. In SaaS Roundup, we comb through the noise to find you only the best SaaS-flavored reads of the week — just our top three. You can also receive SaaS Roundup in your email inbox every Friday — just drop your email here and you’ll receive the next issue.
OpenView Labs
APRIL 17, 2018
OpenView is thrilled to announce our $31 million Series C investment in Applitools , the leading provider of AI-based automated visual testing and monitoring software. Today, the company serves hundreds of customers including some of the world’s largest enterprises like Gannett, HP and American Express. As software and web development transition from waterfall to agile methodologies—and as software teams move from bi-annual to bi-weekly or even daily releases—visual quality assurance has grown i
Valuize Consulting
APRIL 16, 2018
Accidents happen at intersections.and 100% of the accidents that cause customer and revenue churn in your B2B SaaS business happen at intersections that exist in your customer journey. There is one particular intersection that, if allowed to exist, is the most dangerous and will cause the most churn in your B2B SaaS business. That’s [.].
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
Sales Hacker
APRIL 18, 2018
In the first blog of this series, we discussed why your deals tend to go sideways. Most often, you can pin it down to a wonky discovery meeting structure. While rapport building is an important part of your first meeting, it’s relied on almost too heavily. There are numerous techniques to improve rapport building. Most salespeople are comfortable with this part of the conversation which is why the focus of this article is on the meeting opening.
Intercom, Inc.
APRIL 16, 2018
The nature of marketing at a software company is that it’s easy to have a highly data-driven view of everything you do, and overlook hard to measure things like building a brand. Brand is the emotional connection you establish with your customers and those whom you would like to become customers. This leads to a tunnel vision focus on optimizing funnels and growth hacking button colors, and ignores investing time in equally important tasks, like creating emotional connections with your customers
Baremetrics
APRIL 17, 2018
We all need traffic. Targeted traffic to our sites that’ll convert. SEO, PPC ads, organic social media posts, blogs, email newsletters, a culture manifesto — you name it, content must be produced. For us, content has been a major cornerstone of our growth and it’s something we put a lot of time and energy in to. In the early days, this sort of thing many times falls to the founder.
Valuize Consulting
APRIL 16, 2018
Is your Sales team selling the outcomes that your Customer Success team is set up to deliver and measure? If your Sales team in your SaaS business is selling something different to what your Customer Success team can deliver, then your subscription unit economics will fail. And then your business will fail. Take a second. [.].
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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
Sales Hacker
APRIL 16, 2018
In this inaugural episode of the Sales Hacker podcast, we talk with Kiva Kolstein , Chief Revenue Officer at AlphaSense. . In Today’s Episode: How to map your career from individual contributor to manager. Why you should spend time with and invest in your new hires. How to know if a company is a good fit for you and your skills. How a cohesive leadership team should function.
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