USIO

OCTOBER 25, 2024

Having a streamlined payment process is crucial for success. Organizations are increasingly seeking ways to simplify their payment operations while enhancing efficiency and customer experience. One effective strategy is to partner with a single vendor that offers a comprehensive suite of payment solutions. Usio is leading the charge with its innovative offerings, including Payfac-as-a-Service… Source The post The Power of Combining Multiple Payment Solutions with One Vendor

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Payment Solutions Payment Services Payfac Innovation 130

Inturact

OCTOBER 22, 2024

User onboarding and activation can make or break your SaaS product's success. But how do you create an onboarding experience that not only welcomes users but also sets them up for long-term engagement? In a recent episode of Talking SaaSy, host Caryne Say sat down with user growth expert Micah McGuire to unpack the intricacies of effective onboarding and activation strategies.

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Onboarding SaaS Engagement Strategy 99

Kellblog

OCTOBER 24, 2024

Just a quick post to highlight that the good people of Benchmarkit , host of SaaS Metrics Palooza 24 , have posted the video of my presentation , The Impact of AI on SaaS metrics. The slides are here. The post The Impact of AI on SaaS Metrics: Video Now Available appeared first on Kellblog.

AI 76

AI Metrics SaaS Startup 76

SaaStr

OCTOBER 23, 2024

In 2006, BILL CEO and Founder René Lacerte set out to define a category around financial operations for small and midsize businesses (SMBs). Needless to say, he succeeded. At SaaStr’s AI Summit during the SaaStr Annual , René chatted with SaaStr CEO and founder Jason Lemkin about how BILL has reached half a million customers and $1.3B in revenue.

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SMB Payment Services Payments Payment Methods 312

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

Predictable Revenue

OCTOBER 24, 2024

On this episode, we’re joined by Debra Senra, a two-time guest, to discuss the changing landscape of sales proposals in 2024. The post How To Do “Sales as a Service” with Debra Senra appeared first on Predictable Revenue.

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Sales Revenue Development 130

Sparktoro

OCTOBER 21, 2024

It’s no surprise that marketers, founders, and business owners are starting to ask how their brands can be returned in the answers given by AI/LLM tools like ChatGPT, Perplexity, and Gemini. But it’s downright shocking how difficult it is to find high-quality, accurate information about how to do this.

Artificial Intelligence 142

Artificial Intelligence ChatGPT AI Branding 142

Stax

OCTOBER 21, 2024

Accepting credit card payments at your business is a surefire way of increasing customer satisfaction and retention. Don’t believe it? Here are the numbers to prove it. Over 80% of American adults owned at least one credit card in 2023. Also, credit cards contributed to 27% of the spending at point-of-sale (POS) systems worldwide. That’s over $10 trillion in transactions.

Payment Services 88

Payment Services Merchant Services SaaS Payments Payment Methods 88

Groove HQ

OCTOBER 23, 2024

At a small SaaS business, every customer counts. Acquiring new buyers is expensive, and losing them to churn can significantly impact your bottom line. Effective support is a huge competitive advantage, vital for attracting new customers and retaining existing ones. But when your team tries to provide the fast, personalized service users expect, it’s easy […] The post 5 Key Principles of Effective SaaS Customer Support appeared first on Groove Blog.

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Customer Support SaaS Churn Business 64

Chart Mogul

OCTOBER 23, 2024

Businesses have been striving to deliver great customer experiences for ages. Now, suddenly, it’s being called a revolutionary growth strategy—customer-led growth. Is it just a buzzword, or is it really something different from what we’ve been doing all along? Let’s break down what customer-led growth is, why it’s become so important, and what you need … Businesses have been striving to deliver great customer experiences for ages.

Scale 52

Scale SaaS Retention Systems Review 52

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

SaaStr

OCTOBER 25, 2024

When Marc Benioff started Salesforce, he codified the sales playbook. Then Mark Roberge , former Hubspot CRO, wrote The Sales Acceleration Formula with deep insights into quota structures. For the subsequent ten years in software, we’ve optimized every little bit of how we sell it. But today, it’s different because the kinds of software we sell aren’t the same.

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Venture Capital Marketing AI SaaS 331

The Daily Egg

OCTOBER 21, 2024

End user experience monitoring, or EUEM, is the process of tracking and evaluating how users interact with software. This could be an. The post 7 Must-Have Metrics for End User Experience Monitoring appeared first on The Daily Egg.

User Experience 136

User Experience Metrics Software 136

Blulogix

OCTOBER 22, 2024

By BluLogix Team Complex Pricing Models: How BluLogix Simplifies UCaaS Monetization Summary: Managing complex pricing models is a major pain point for UCaaS companies. From seat-based pricing to consumption-based and hybrid models, keeping track of various offerings and ensuring transparency for customers can be challenging. Learn how UCaaS providers can streamline their pricing strategies with advanced catalog management and flexible pricing tools and how you can reduce administrative overhead

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Pricing B2B Payment Features Subscription 110

User Pilot

OCTOBER 19, 2024

According to the American Customer Satisfaction Index , with an ACSI score of 78.0, overall customer satisfaction in America was the highest it has ever been in Q1 2024. However, while some companies have managed to improve their customer satisfaction levels and benefit from it, many have not. In this article, we explore the concept of customer satisfaction – how to measure it, why it is important for your business, and how you can improve customer satisfaction levels.

Business 93

Business Underperforming Technical Team Customer Lifetime Value Systems Review 93

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

SaaStr

OCTOBER 25, 2024

Dear SaaStr: How Much Should a SaaS Company Invest in Professional Services? A rough yardstick is that most enterprise-focused SaaS companies tend to get about 8%-10% of their revenues from professional services. A few data points: At $800m ARR, Qualtrics was still getting 25% of revenue from professional services. More here. At $500m ARR, OneStream gets about 8% of its revenue from professional services.

Investment 298

Investment SaaS SMB Enterprise 298

The Daily Egg

OCTOBER 22, 2024

The hardest part of conducting user experience (UX) surveys is getting people to actually take them. Even your happiest customers routinely exit. The post 10 UX Survey Questions Users Will Almost Always Answer appeared first on The Daily Egg.

User Experience 134

User Experience 134

FastSpring

OCTOBER 21, 2024

At FastSpring, we’re always striving to provide our users with the best tools to enhance their FastSpring experience. One of the features that has been quietly revolutionizing the way our users interact with Store Builder Library (our JavaScript library), our APIs, and our webhooks is Recipe Docs. If you haven’t had a chance to explore it yet, let me show you why this feature is so powerful and why it’s quickly becoming a favorite among our users.

Payment Methods 108

Payment Methods Payments Payment Solutions Payment Services 108

The Moz Blog

OCTOBER 23, 2024

We are excited to announce that we are launching a new version of the MozBar SEO browser extension! Check out the upgrades, slick new interface, and functionality in this post.

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

SaaStr

OCTOBER 19, 2024

So we’ve finally crossed 50,000 subs on SaaStr YouTube. It took a while, but I’m probably on the unparalled quality of our content, especially the past 18+ months or so where we stepped up the editing and more. So if you want to catch up, here are The Top 10 Most Popular SaaStr YouTube Sessions of All Time. Note I did take out a few that would have made the list but were a bit dated etc: #1, 279,000 Views: “How To Perfectly Pitch Your Seed Stage Startup With Y CombinatorR

Acquisition 288

Acquisition Innovation Startup Engineering 288

Buffer Resources

OCTOBER 23, 2024

When it comes to growing your Instagram following, it’s no secret that Instagram Reels can be a powerful tool. The Meta-owned platform has been doubling down on video content in recent years, with CEO Adam Mosseri candidly sharing that , “People are more interested in videos — they’re just more engaging.” Now, that may be true — but it depends on how you define, “engaging.

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Engagement Data Social Media Entertainment 140

FastSpring

OCTOBER 23, 2024

Market options have been opening up for both publishers and players in the mobile games industry thanks to shifting laws and regulations around the world. (More details on those below.) Because of these developments, mobile game companies are investigating more options for monetizing their games than just the App Store or Play Store. So where do you start if you want to provide more global payment solutions to your player base while chipping away at the hefty 30% fees that mobile marketplaces ch

Merchant Services 128

Merchant Services Payments Payment Methods Payment Services 128

The Moz Blog

OCTOBER 25, 2024

Discover how to thrive in an AI era with Travis Tallent's SOAR framework. Learn to Streamline processes, Orchestrate teams, Automate tasks, and Reposition your focus for career success. Perfect for SEO pros looking to level up their skills and lead high-performing teams.

AI 93

AI 93

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

SaaStr

OCTOBER 20, 2024

Dear SaaStr: Why Do Angels Invest Even if Most Of Them Fail? And is a 10x Return Even Enough? You’re right, 10x isn’t enough. True angels invest so early, maybe only 2 out of 50 make any real money. Sometimes just 1 (or 0). If it’s just 1 Big Winner out of 50 angel investments, to even just double your money, that winner has to do 100x. So most successful angels in tech are seeking startups that can 100x their money.

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Investment Startup Pricing 289

Sales Hacker

OCTOBER 22, 2024

Kyle Poyar is the Co-Founder and Operating Partner at Tremont, with over 8 years of experience at OpenView where he became a leading voice in the product-led growth (PLG) movement. Kyle shares his insights on the inevitability of PLG in an AI-driven future and reveals must-try tactics to accelerate growth using a PLG approach. Discussed in this Episode: Why PLG is becoming inevitable, especially with the rise of AI in software Creative ways companies can build out their PLG motion How social pro

Venture Capital 93

Venture Capital ChatGPT AI Consulting 93

User Pilot

OCTOBER 20, 2024

You’ve just downloaded the hottest new app everyone’s talking about. The sleek interface appears and you’re ready to dive in… but wait. Where do you start? Why isn’t anything working like you expected? Confusion turns to frustration, and your excitement fizzles out. Defeated, you close the app, unsure if you’ll ever open it again.

Onboarding 85

Onboarding Underperforming Technical Team Transportation Scale 85

Buffer Resources

OCTOBER 24, 2024

Juggling multiple social media accounts is like spinning plates on a high wire. One wrong move and it could all come tumbling down. How do you stay active on multiple social media networks — especially as a creator or a small business owner? This article shares seven strategies you can use (with software recommendations in between) to manage multiple social media accounts effectively. 1.

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Social Media Outsourcing Services Management Scale 122

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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

Payments

SaaStr

OCTOBER 23, 2024

So some Cloud and SaaS stocks are on fire, even now. And then … there is Palantir. The fire of the fire. It’s up +162% in the past year, and is now worth $95 Billion (!) at $2.7 Billion ARR. That’s a jaw-dropping 35x ARR. Goodness. Why is Palantir the highest valued public SaaS and Cloud stock? $2.7 Billion in ARR Growing 27%, and importantly — re-accelerating. 22% free-cash margins, and now GAAP profitable Customer count up 41% year-over-year It’s the bright, AI

Artificial Intelligence 239

Artificial Intelligence Government AI Cloud 239

Kalungi

OCTOBER 24, 2024

Running paid social campaigns for B2B SaaS can feel overwhelming. With so many platforms, ad types, and targeting options, it’s easy to get lost in trial and error. But here’s the truth—pushing for a sale too soon will backfire.

Strategy 69

Strategy B2B SaaS Sales 69

User Pilot

OCTOBER 20, 2024

Onboarding gamification is the key to transforming a dull process into an engaging one. When the process feels complicated, it becomes easy for a new user to lose interest before they experience the true value of your product. But it doesn’t have to be that way. Gamification onboarding and the right user onboarding software can turn your product experience into something enjoyable.

Onboarding 73

Onboarding Engagement Software Review Retention 73