Sat.Aug 24, 2024 - Fri.Aug 30, 2024

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Two of the Three Last SaaS IPOs Barely Raised Any VC Capital At All

SaaStr

So I wouldn’t call it a trend, at least not yet. More perhaps a coincidence. But it is interesting. There have been only 3 SaaS IPOs since 2021 … a long, dry spell. But 2 out of 3 of them barely raised any venture capital at all. And 1 was basically bootstrapped. #1. Klaviyo, Now at Almost $1B ARR, IPO’d in September 2023. Bootstrapped First 3 Years, Lightly Funded Until Growth Stage.

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What is a Payment Service Provider (PSP) and How Do They Work?

Stax

The dominance of cashless commerce means only businesses that ensure the seamless processing of in-store and online credit and debit card payments will remain competitive. A PSP (Payment Service Provider) can equip your eCommerce and brick-and-mortar business with an all-in-one platform that supports multiple payment systems, including debit & credit cards, eWallets, and bank transfers (ACH).

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It’s Time to Hire a Retention Expert: 6 Clear Signs

Chargebee

What is a retention expert anyway? Whether you are a marketing leader in SaaS or in B2C, you have to make clear decisions about the priority and order of hiring for your team.

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Higher Levels of Abstraction

Tom Tunguz

Over the weekend, Andrej Karpathy shared this tweet & it inspired me to conduct the 2024 GTM Survey Analysis this way. I use a language called R to analyze data because of its ability to generate pretty charts & the depth of its statistical analysis tools. Within 90 minutes I had found 9 key data points in the data that were statistically significant & runs more than 50 analyses.

Data 277
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Straight Facts About PayFacs: What Every ISV Should Know

Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments

Many software companies are exploring PayFac-as-a-Service providers in an effort to drive more embedded payments revenue and gain greater control over the customer experience. But there are nuances in a PayFac relationship that often get downplayed – nuances that can impact the risk and resource responsibilities of software providers. In this webinar, integrated payments veteran, Pete Uselman discusses the following: What is a PayFac?

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Efficient Integrated Payments for Small Businesses

USIO

Efficient Integrated Payments for Small Businesses In today’s fast-paced digital economy, small businesses need reliable and efficient integrated payment systems to stay competitive. An efficient payment system streamlines operations, enhances customer satisfaction, and boosts overall business performance. Whether you run a retail store, a service-based business, or an e-commerce platform, having a robust payment system is crucial for success.

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Software payment fraud prevention and detection: What’s the difference?

Payrix

With the number of fraud claims reaching 2.4 million in 2022, according to the latest data released by the Federal Trade Commission , ensuring that your software platform has the proper payment fraud prevention and detection measures in place before launching payments to your users is essential to protecting your organization and customers. However, before you can have the proper strategies in place, you’ll need to understand what payment fraud detection and payment fraud prevention are and how

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Top 8 LogRocket Competitors to Consider

User Pilot

Does your business need more than session replays and quantitative data? Then it might be time to consider LogRocket competitors. However, the best product analytics tools for you depend on factors other than having a wider range of features. So let’s go over the best LogRocket alternatives, their ideal use cases, and how each tool compares to it so you can choose the right product.

AI 80
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Content Marketing Needs to Evolve Beyond SEO

Sparktoro

I’m tired of seeing blog posts, videos, webinars, articles, guides, resources, social posts whose entire raison d’etre is an attempt to rank for keywords in Google. It limits our creativity AND the likelihood that meaningful marketing improvements will happen. Content marketing is bigger than SEO. I’m tired of 99% of my LinkedIn feed pretending it’s not.

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Top Features to Look for in SaaS Services

SaaS Metrics

Harnessing the right features in SaaS services can elevate your organization, but have you considered the surprising elements that could transform your operations? The post Top Features to Look for in SaaS Services first appeared on SaaS Metrics.

SaaS 52
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SaaS Business Fundamentals: How Decline Codes Impact Failed Payment Recovery

A failed payment isn't just a lost transaction - it could mean a customer churning for good. But not all payment declines are the same. For SaaS businesses, decline reasons vary, shaped by customer demographics and the nature of your service. Understanding your decline reason make up can be a game changer when it comes to improving retention and revenue.

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250+ Top CROs and CEOs At SaaStr Annual Poker Night on Sep 11!!

SaaStr

We’ve pulled together an epic group of CROs and CEOs on Sep 11 from a fix mixer and poker. So many top SaaS CEOs want to meet more of the best CROs and VPs of Sales. And so many revenue leaders don’t know enough great CEOs. So we’re bringing them together for poker and an informal mixer at 2024 SaaStr Annual. CEOs + CROs/VPs of Sales only!!

Payments 309
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Clouded Judgement 8.30.24 - Incrementalism vs Transformative Leaps

Clouded Judgement

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Incrementalism vs Transformative Leaps Over the last 5-10 years, software markets have become increasingly crowded. Simultaneously, venture markets have expanded dramatically, contributing to this overcrowding. In a world without venture capital (or other sources of external financing for startups), each company would have to grow solely based on the merits of th

Cloud 269
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The Dislocation Between Public & Private Web3 Markets

Tom Tunguz

With the rise of AI, web3 has become a quieter part of the venture ecosystem. I was curious about the current state of affairs. The launch of the Bitcoin ETF has amassed roughly $58b. Meanwhile, the Ethereum ETFs has about $500m, two orders of magnitude smaller. The some major Web3 tokens have done pretty well in 2024 ; others have underperformed the Nasdaq (+19% YTD).

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Types of Social Media Content: 30+ Ideas for Your Next Post (With Examples)

Buffer Resources

Remember when social media content was limited to Facebook statuses and, er, “pokes?” Even a few years later, cutting-edge content was limited to a blurry photo with an oversaturated filter on Instagram. It seems bizarre now, given how much you can do with social media today. With the ever-growing list of platforms releasing new features daily, it's an exciting time to build a following online — but it's not an easy one.

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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AI Will Be The Death of Outbound. It’s Already Happening.

SaaStr

So I think AI will destroy Outbound. It’s already started to. And it’s just going to accelerate, quickly. What do I mean? First, even the AI we have today used correctly is a huge aid to AEs and SDRs alike. It can do research for you. Improve your emails. Assemble target lists. Set up meetings, to an extent. And yes … run those … dreaded … cadences for you.

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Build a Search Intent Dashboard to Unlock Better Opportunities

The Moz Blog

If you’ve ever labored for hours classifying keywords by topic and search intent, only to end up with a ton of data you don’t really know what to do with, then this post is for you.

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Why Integrated Payment Processing is a Must for Your Business

USIO

In today’s fast-paced digital landscape, businesses must constantly adapt to meet the needs of both customers and the market. One of the most significant shifts in recent years has been the integration of payment processing systems into business operations. Integrated payment processing isn’t just a convenience—it’s become a critical component of running a modern business efficiently and effectively.

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5 Powerful Automations for Creators to Streamline Your Content Workflow

Buffer Resources

Ever had a brilliant idea, scribbled it in your notes app, and promptly forgotten about it? Or found a piece of content you worked on a while ago that could do with a refresh and redistribution? These days, with the right automations, you can skip the chaos and jump straight into crafting killer content without the headache of managing it all manually.

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15 Modern Use Cases for Enterprise Business Intelligence

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

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5+ New Ways to Network at SaaStr Annual 2024: Sept 10-12

SaaStr

We’re so close now to the 2024 SaaStr Annual!! The 10th Annual!! Sep 10-12 in SF Bay Area, once again across our 40+ acre indoor-outdoor campus at the San Mateo County Events Center. With so much change in SaaS, Cloud, and AI the past few years, it’s albeit become much harder to predict so many things — including how events will go.

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Join Us at Tokyo Game Show 2024!

FastSpring

FastSpring is thrilled to announce our participation in the Tokyo Game Show 2024 (TGS2024), one of the world’s premier gaming events. Join us at Booth: 03-C11 at Makuhari Messe (Chiba, Japan). The theme for TGS2024 is “Trailblaze the World with Gaming” and will take place in a hybrid format, which will include both physical and virtual venues along with official streaming.

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SaaS Payment Solutions for Streamlined Business

USIO

SaaS Payment Solutions for Streamlined Business In today’s competitive business landscape, efficiency is key to staying ahead. One way to enhance efficiency is by implementing SaaS payment solutions. These solutions offer numerous benefits that can significantly streamline your business operations. In this blog post, we will explore how SaaS payment solutions can transform your business processes and improve overall performance.

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How to Get Your First 1,000 Followers Across All Major Social Media Platforms: The Ultimate Guide

Buffer Resources

Getting your first 1,000 followers always feels like the biggest hurdle on any social media site. Since you’re starting from scratch, you have to begin to understand your audience, learn the algorithm and, perhaps most importantly, build up some consistency. Here’s the ultimate guide on how you can gain your first 1,000 followers on the most popular social media platforms.

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Improving the Accuracy of Generative AI Systems: A Structured Approach

Speaker: Anindo Banerjea, CTO at Civio & Tony Karrer, CTO at Aggregage

When developing a Gen AI application, one of the most significant challenges is improving accuracy. This can be especially difficult when working with a large data corpus, and as the complexity of the task increases. The number of use cases/corner cases that the system is expected to handle essentially explodes. 💥 Anindo Banerjea is here to showcase his significant experience building AI/ML SaaS applications as he walks us through the current problems his company, Civio, is solving.

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5 Interesting Learnings From Bill at $1.4 Billion in ARR

SaaStr

So we’re very excited to have René Lacerte, founder and CEO of Bill, at 2024 SaaStr Annual, Sep 10-12 in SF Bay ! Grab the final tickets here!! And with that, it seemed a good time to dig in with one of the great SMB leaders Bill. At $1.4 Billion in ARR, growing 22% year-over-year. With a super impressive 111% NRR from SMBs. 5 Interesting Learnings: #1.

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GTM 109: Behind the Scenes on Building Braze From 0 to IPO and Incubating 2 Companies with Mark Ghermezian

Sales Hacker

Mark Ghermezian co-founded Braze (BRZE) and led the company as it’s founding CEO, pioneering a new category from ideation to IPO. He is also the Founder and General Partner at m]x[v Capital, and Co-Founder and CEO of Gynger and Tildei, two companies that he incubated through the venture firm. He is a serial entrepreneur and successful investor with 20+ years of experience in founding, building, and investing in early-stage SaaS startups.

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US Sales Tax Nexus Changes in 2024: What You Need to Know

FastSpring

The landscape of sales tax regulations is constantly evolving, and 2024 has ushered in significant changes that could impact your business. Recent legislative adjustments have seen several states altering their criteria for establishing a sales tax nexus, which could affect the ways in which many online businesses manage their tax obligations. Historically, most states have used a combination of sales thresholds and transaction counts to determine whether out-of-state businesses should collect a

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Your Marketing Ecosystem's Impact on SEO — Whiteboard Friday

The Moz Blog

You may have spent a lot of time learning about websites and SEO, but you probably haven't spent a lot of time learning about social or third parties in the real world. Discover how these can impact your SEO, how they are related to your marketing ecosystem, and how they relate to LLMs and AI.

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SaaS CX: The Optimal Failed Payment Recovery Strategy

Customers are the lifeblood of your SaaS business, and keeping them for as long as possible is essential for long-term success. But this relationship can be at risk if their credit card payment fails. This situation worsens if your recovery strategy treats the customer as the problem. The result? Costly customer churn. Maintaining a positive customer experience during payment recovery is key to minimizing churn and improving retention.

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Dear SaaStr: How Do Enterprise SaaS Companies Deal With Late Payments?

SaaStr

Dear SaaStr: How Do Enterprise SaaS Companies Deal With Late Payments? Yes, in the end, you have to be willing to switch off the platform. But do it gracefully, with respect. Do it the same exact way you’d want to be treated if you were a customer. The key is to provide a series of notices, probably at least 5-6 in a managed cadence: 60 days before renewal 30 days before renewal 15 days before renewal URGENCY right before renewal RENEWAL MISSED — To avoid service interuption, pleas

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From Appcues to Userpilot: How Liv-ex Found an All-In-One Product Growth Tool

User Pilot

Liv-ex is a London-based marketplace for the wine trade. It gives wine merchants and producers real-time wine transaction prices and exclusive market data and insights. They get access to £100m wine trading opportunities, a reliable payments system, storage facilities, and transportation services. Dissatisfied with Appcues, the company switched to Userpilot.

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The 4 Key Questions on Every Angel Investment Opportunity

Kellblog

Excluding VC funds, I’ve probably directly invested in about 20 startups. While the jury’s still out on my performance, I can share a few things that I’ve learned along the way: This isn’t easy. Though I’d never thought I’d say this: it’s given me some empathy for early-stage venture capitalists. Be prepared for ten-year-plus exit horizons and to lose every penny you put in.