SaaStr

FEBRUARY 27, 2024

Dear SaaStr: What Is The Best Indicators of Product Market Fit at an Early Stage SaaS B2B Startup? This is a rough metric, but I’d say from experience working closely with 25+ SaaS companies … if you aren’t growing > 10% a month after $10k in MRR or so … then you don’t yet have product-market fit. Not yet at least. One way or another, every reasonably fast-growing SaaS company hits double-digit growth, for a while.

Product Marketing 277

Product Marketing B2B Startup Marketing 277

Tom Tunguz

FEBRUARY 26, 2024

Last week, Reddit filed their S-1 to go public. At least 10% of their revenue - about $60m - comes from selling data to train Large Language Models. Reddit’s data sales revenue will likely be much more than 10% by the end of the year. Quoting directly : We expect our growing data advantage and intellectual property to continue to be a key element in the training of future LLMs.

Artificial Intelligence 262

Artificial Intelligence Business Model Business Travel 262

User Pilot

FEBRUARY 28, 2024

Building a customer path is a crucial step in getting a deeper understanding of user behavior. That’s because effective product engagement is only possible when you have enough context on the customer’s journey and can visualize the ways users interact with your software. This guide will go over what customer paths are, how to track them, and how to create successful paths!

Customer Lifetime Value 85

Customer Lifetime Value SaaS Software Review Acquisition 85

Predictable Revenue

FEBRUARY 29, 2024

Collin hosts Joel Graber from Modern Outbound, for a chat for salespeople and marketers looking to refine their approach. The post Copywriting for Outbound with Joel Graber appeared first on Predictable Revenue.

Revenue 130

Revenue Marketing Development Sales 130

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

The Moz Blog

FEBRUARY 27, 2024

With this workflow, you’ll successfully identify your site’s current Difficulty benchmark to help you focus your research, set goals, streamline resource allocation, and set expectations for stakeholders.

Benchmarks 116

Benchmarks 116

Buffer Resources

FEBRUARY 28, 2024

$103,000. $560,000. $3.2 Million. These are some of the figures creators reported making in 2023. In other words, there’s no better time to be a content creator than right now. You don’t get those numbers without a deep understanding of content creation as a business. And you don’t get “business” status without understanding pricing.

Pricing 107

Pricing Social Media Consulting Branding 107

Inturact

FEBRUARY 29, 2024

It's a common mistake to think that just using tools like Userflow will automatically make users stick around longer and keep them from leaving. But the truth is, these tools are there to help you put your user onboarding plan into action, not to make the plan for you.

Onboarding 111

Onboarding 111

Chargebee

FEBRUARY 29, 2024

#Customer Acquisition or Customer Retention: Which Costs More? Customer acquisition and customer retention both play a major part in the growth and development of any successful business. There are strategic costs associated with each aspect that goes into garnering the proper results over a period of time. It is important to understand what the different costs are and which process has been deemed to give your business the biggest ROI because the money spent, lost, or kept has a direct impact o

Acquisition 75

Acquisition Retention Engagement Development 75

30 Day Leadership

FEBRUARY 27, 2024

In this episode, host Nils Vinje welcomes back Maranda Dziekonski for a wide-ranging discussion on leadership practices and challenges currently facing the tech industry. They tackle the impact of the current economic uncertainty on hiring, discuss how layoffs are affecting organizations, and give insights into key program cuts in the industry. Nils and Maranda also delve into the long-term implications of leadership decisions and the importance of investing in DE&I and Learning and Developm

Leadership 52

Leadership Investment Development Management 52

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Clouded Judgement

MARCH 1, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Shades of 2021 in Venture Markets Private markets are really starting to heat up, and I’m starting to see shades of 2021. Anything AI related has always been “hot,” but it has really hit a fever pitch in the last few months.

Cloud 314

Cloud AI Investment Metrics 314

SaaStr

MARCH 1, 2024

So Michael Ho did an analysis here of Carta valuation data in a way that IMHO visualizes in a way so many founders miss. And misunderstand. At the end of the day, the top SaaS companies IPO and end up trading at “standard” ARR multiples. Today, on average that’s about 6x. Not great, but it is what it is. But they don’t start there. Seed rounds can’t really be done at 6x ARR typically.

Revenue 253

Revenue AI Startup Investment 253

Tom Tunguz

FEBRUARY 24, 2024

The Community Source licenses may be the future of open source software. With closed-source software, the code isn’t shared outside the company that wrote it. Open-source code is freely available to examine & use. Open-source companies like Elastic ($13b), Confluent ($10b), MongoDB ($33b) have been phenomenally successful. Along the way, many of them have changed their licenses to shield themselves from copycats.

Government 210

Government Compensation Development Technology 210

FastSpring

FEBRUARY 26, 2024

A lot of big changes around direct-to-consumer options in the games industry have been going on in the past few months. For example: The settlement between U.S. States and Google. A ruling in favor of Epic in Epic Games v. Google. The Supreme Court rejecting appeals from Apple and Epic. Apple’s most recent announcement of policy changes skirting around the new DMA rules.

Payment Methods 130

Payment Methods Payment Solutions Payments SaaS Payments 130

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

Buffer Resources

FEBRUARY 26, 2024

Timing can make or break many things: heating leftover pizza in the microwave, delivering a punchline for a joke, booking Era’s Tour concert tickets — and it’s no less important when it comes to the best time to post on Twitter.  The social media platform now known as X is evolving, but the factors you should consider if you’re looking to grow your following have largely stayed the same.

Social Media 123

Social Media Engagement Leadership Metrics 123

SaaStr

FEBRUARY 26, 2024

So this is a simple post, in some ways, but I think an important one for leaders. These days, it seems like even more folks are quitting, not working out, etc. etc. We all saw the Cloudflare sales rep on social media not work out. And there were so many comments, thoughts, and more. It reminded me of a golden rule it took me years and years to figure out: If a new hire doesn’t work out, it’s always 100% your fault What do I mean?

Sales Hiring 247

Sales Hiring Social Media Interviewing Education 247

The Moz Blog

MARCH 1, 2024

It's no surprise that in 2024, the main theme that we're going to see is how to manage SEO in an AI landscape. Crystal shares her top SEO tips to navigate this.

AI 124

AI Management 124

BlueSnap

FEBRUARY 27, 2024

When CFOs and other business leaders think about their return on investment, it is easy to overlook payments. However, your global digital payments strategy can significantly impact profitability. The post Why (and How) to Think About Your ROI of Global Digital Payments appeared first on BlueSnap.

Investment 113

Investment Strategy Business 113

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

Inturact

FEBRUARY 26, 2024

You're standing at the brink of a significant decision for your product - implementing user onboarding with Appcues. Chances are, you've already explored the basics of user onboarding and understand its importance in accelerating growth.

Onboarding 110

Onboarding 110

SaaStr

MARCH 1, 2024

Dear SaaStr: What’s The Number One Challenge for Scale-Up Stage Founders? In SaaS, once you have even a few million in ARR, the #1 challenge is recruiting top-tier VPs and building a truly top-tier management team: SaaS products mostly don’t sell themselves. You can hack managing and finding 1–3 reps yourself, but after that, you really need a VP of Sales.

Scale 244

Scale Part-Time VPE CTO Hire Fractional VPE 244

Andreessen Horowitz

FEBRUARY 29, 2024

Everyone knows that founders have been on a whipsaw over the past several years. Pivoting from growth at all costs in 2020 and 2021 to efficiency in 2022 and 2023 meant slashing budgets, shelving new projects, doing RIFs, and picking fights with your cloud provider over your bills. That’s hard work, and founders should be commended for doing it. But now, the market is stabilizing and companies’ optimization 1 cycles 2 are coming to a close. 3 Efficiency alone doesn’t build a generation-defining

Technical Review 109

Technical Review Innovation Cloud Trends 109

Stax

FEBRUARY 28, 2024

Passing credit card fees onto customers has been hotly debated , but most of the country has agreed: Credit card surcharge should be available to merchants. Even if the consensus is out that it’s okay for merchants to not incur costly transaction fees if accepting credit card payments, it can be difficult to understand how to collect surcharge fees from your customers and retain your customer base.

Merchant Services 88

Merchant Services Payment Services Payment Methods Stax 88

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Choosing the right Embedded Payments partner can feel overwhelming. This comprehensive buyer’s guide simplifies the process by breaking down seven key criteria to consider, from platform technology to security and growth potential. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide equips software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

Payment Solutions

Buffer Resources

FEBRUARY 27, 2024

Life as a creator can occasionally be a little… lonely. Whether you’re growing your audience as a full-time gig or side project, a career as a creator doesn’t come with colleagues to grow with and learn from — unless you join one of these communities.  As content creation continues to blossom into a viable, lucrative career path, so too do the networks of support that can help you level up — whether you’re an influencer, personal brand builder , or

Branding 106

Branding Social Media Technical Cofounder Technical Review 106

SaaStr

FEBRUARY 24, 2024

Dear SaaStr: What Is The Average Time it Takes a VC to Make an Investment Decision? For hot seed and even Series A investments? 20 minutes into the first face-to-face meeting. The average VC basically makes the initial decision to tentatively invest very quickly — pending due diligence, confirming her theories are correct, and making sure what they think is the case actually is.

Investment 235

Investment Leadership 235

Andreessen Horowitz

FEBRUARY 28, 2024

There is no culture, country, nor period of human history where creative expression hasn’t been central. It’s an intrinsic “something” that has long defined humans as humans, and (rightly or wrongly …) somehow different from all other forms of life. And yet, despite its foundational nature inside all of us, being a “creative” is often also reduced to describing someone with innate skill or studied mastery in creative disciplines such as music, painting, or sculpting.

Investment 108

Investment Underperforming Technical Team Innovation User Experience 108

Stax

FEBRUARY 28, 2024

Here’s an interesting stat: 70% of businesses consider subscription and membership models indispensable for future commercial growth and expansion. However, only 10% of them currently employ these models. What hinders the 90% is the high costs of delivering better products and experiences that warrant long-term customer loyalty. In a saturated market, how do they distinguish themselves?

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

Subscription Flow

MARCH 1, 2024

Imagine a situation where each prospective client that visits your website receives a seamless checkout experience, resulting in a rise in conversions and satisfied customers. When talking about ClickFunnels payment gateways – when a reliable payment gateway is integrated with ClickFunnels – this vision comes to pass. A payment gateway is not just an essential component that connects customers’ bank accounts to your merchant platform—it is more than a service.

Payment Services 105

Payment Services Payments Payment Methods Merchant Services 105

SaaStr

FEBRUARY 24, 2024

So 2023 was a strange year, with many of the biggest, public Cloud and SaaS leaders on a tear, from Microsoft to Cloudflare to Palantir, but so many startups and especially those in traditional B2B struggling to grow. So what’s the overall vibe check? We did a survey with 2,000+ respondents : The learnings? For some, sales is easier these days, at least a bit.

Sales 227

Sales Cloud AI B2B 227

Groove HQ

FEBRUARY 29, 2024

As stories of AI chatbots replacing entire customer support teams circulate, it’s easy to feel uneasy about the future. A notable incident involving a CEO who laid off 90% of his support staff after a chatbot outperformed them only adds fuel to the fire. However, let’s take a step back and assess the situation with […] The post Debunking the Myth: Why AI Enhances, Not Replaces, Human Customer Support appeared first on Groove Blog.

Customer Support 100

Customer Support AI 100