SaaStr

DECEMBER 13, 2023

Numbers don’t lie, but sometimes the stories we tell around them do. Dave Kellogg, EIR at Balderton Capital and 25-year C-level veteran, shares the top 14 signs that you have a SaaS metrics problem, the five reasons those symptoms exist, and a SaaS metrics maturity model with five layers to help you move the needle at every stage. First, let’s deep dive into the 15 ways that people misuse and abuse SaaS metrics.

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Metrics Sales Hiring Benchmarks SaaS 339

User Pilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? This is the main focus of the article. We also look at: What a UX design strategy is Why it’s important Its core principles and elements A practical example of a company with well-established UX strategies Let’s dive right in! TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs.

Strategy 78

Strategy Underperforming Technical Team User Experience Technical Review 78

Chargebee

DECEMBER 14, 2023

You don’t need us to tell you how the long-term success of your business depends on your ability to retain customers or how much cheaper it is to retain users rather than acquire new customers. You wouldn’t be reading this article otherwise. But it’s one thing to know how important it is to retain your customer base and another to understand how to retain them.

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Retention Branding Strategy Business 52

The Daily Egg

DECEMBER 10, 2023

Session Initiation Protocol (SIP) is what establishes, maintains, and terminates voice and video calls over the internet. It’s a signaling protocol that. The post The Beginners’ Guide to SIP Codes: Common Errors and Fixes appeared first on The Daily Egg.

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

Tom Tunguz

DECEMBER 10, 2023

The future of LLM evaluations resembles software testing more than benchmarks. Real-world testing looks like this , asking LLMs to produce Dad jokes like this zinger : I’m reading a book about gravity & it’s impossible to put down. Machine learning benchmarks like those published by Google for Gemini2 last week , or precision and recall for classifying dog & cat photos, or the BLEU score for measuring machine translation provide a high-level comparison of relative model perfo

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Artificial Intelligence Machine Learning Benchmarks Software 251

The Moz Blog

DECEMBER 14, 2023

The SMEs at Moz bring you their predictions for what to expect in the year ahead in SEO and marketing. We’re talking search, AI, sustainability, economics, SERP features, and more.

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AI Search Marketing AI 123

Buffer Resources

DECEMBER 14, 2023

LinkedIn carousels are a great content format for many reasons. First, the LinkedIn algorithm prioritizes this content format, probably thanks to the visual appeal and subsequent engagement. Much like Instagram carousels , they tend to be very appealing because they differentiate from the other types of content you might come across on your feed. 0:00 / 0:17 1× They also tend to perform quite well – I’ve only posted a few, but they tend to be one of my top-performing formats,

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Social Media Payment Methods Payment Solutions AI Search 140

Andreessen Horowitz

DECEMBER 13, 2023

We’re excited to announce the second batch of a16z Open Source AI Grant recipients. This program is designed to support a thriving open source ecosystem around modern AI. We provide grant funding (not an investment) to developers and small teams who are building critical pieces of the open source AI stack. More information about the program and a list of prior recipients are available here.

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TechEmpower SaaS

DECEMBER 11, 2023

In 2023, there were approximately 26.3 million software developers worldwide. This vast pool of talent showcases a wide range of experience and portfolios, quality of work, and inquisitiveness. Given this diversity, it's important to be selective in the development services company with whom you choose to partner. In the 25 years that TechEmpower has been in business, we’ve seen thousands of companies come and go.

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Software Development Development Software Review Software 443

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

SaaStr

DECEMBER 13, 2023

So if you are outside of fintech and banking, you may not have heard of nCino. But if you’re in the space, it’s a big player. They’re at almost $500m in ARR, with 1,850 customers, now growing a modest but steady 19% and they have gotten pretty efficient, like most other public SaaS and Cloud leaders. Non-GAAP operating margins are now +17%.

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Scale Banking Acquisition Cloud 347

Tom Tunguz

DECEMBER 13, 2023

The typical software startup raised their Series A 15 months after raising their seed at 2x their seed valuation. A year ago, that Series A would have been raised three months earlier at 3.5x the valuation. Here’s another way of visualizing the data. The red dot is 2023 - the other years are in grey. Across rounds for the 50th & 75th percentile of companies, step-up valuations are the lowest multiples in about ten years.

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Venture Capital Startup Investment Software 284

The Daily Egg

DECEMBER 9, 2023

You try to make a phone or video call, but rather than connecting to the other line, you get a message that. The post Seeing SIP 503 “Service Unavailable”? Here’s What to Do appeared first on The Daily Egg.

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Clouded Judgement

DECEMBER 15, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Macro Update the 10Y rate dropped to 3.9% this week. That’s the lowest it’s been since the summer, and down nearly 25% from where it was just two months ago. That’s a huge move in rates in such a short window.

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Cloud Payment Features Subscription Revenue 183

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

SaaStr

DECEMBER 10, 2023

“My App Stack” is a new series where we dig in with top CMOs, CROs, CTOs and CEOs on just what apps they’re really using to run their business. I always learn a lot from these — they are in essence a best practices list from each leader. Last week we had a great one with Jack Moberger, Director of Enablement at Algolia, check it out here. This week we have Udi Ledergor, Chief Evangelist at Gong!

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Leadership B2B Branding Startup 348

Tom Tunguz

DECEMBER 14, 2023

I had pre-ordered Poor Charlie’s Almanack before Charlie Munger died & read it when it arrived. In the ten speeches that constitute the book, Mr. Munger reveals his frameworks for life. Mr. Munger was known for his worldly wisdom, a collection of mental models that helped him think about the world. Compound interest, confirmation bias, & something he calls the Lollapalooza effect - human psychology that shapes human behavior.

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Education Branding Engineering Scaling 160

The Daily Egg

DECEMBER 12, 2023

Making a good first impression on customers is crucial, so your company’s branding needs to be spot-on. Looka helps you do this. The post Looka Review appeared first on The Daily Egg.

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Branding 258

Andreessen Horowitz

DECEMBER 14, 2023

While the marketplace business model is evergreen, every new platform changes how and where transactions happen. The Internet took us from classifieds and poster boards to sites like Amazon, eBay, and Craigslist, while mobile enabled apps like DoorDash, Uber, and Instacart. Now, we believe generative AI promises to revolutionize marketplaces again. It will not only transform how products and services are sold — but also how they are made.

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Marketplace as a Service AI Search AI Outsourcing Services 139

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

SaaStr

DECEMBER 12, 2023

So quotas are relatively well understood, if sometimes complicated to get right in practice. Keybanc and Sapphire have some great overall metrics here : Overall, the media AE closes $750,000 a year, and that’s actually up from 2022 — mainly due to hiring freezes and contractions. In any event, that’s good median data. Enterprise reps tend to close more ($1m+), and SMB reps less (maybe $500k), with $750k net new bookings per year the median.

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Buffer Resources

DECEMBER 11, 2023

I’ve attempted to get verified on Instagram about three times over the past few years and — as awkward as it is to admit — been rejected every single time.  So when Meta, the company that owns Instagram, introduced Meta Verified , a monthly subscription that will give you that coveted blue checkmark on Facebook, Instagram, or both, my interest was piqued.

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Technical Review Systems Review Social Media Payment Features 134

The Daily Egg

DECEMBER 10, 2023

Session Initiation Protocol (SIP) registration is a means of identifying and authenticating a specific device for secure use on an internet-based Private. The post SIP Registration Isn’t Mandatory, But It’s Far More Secure appeared first on The Daily Egg.

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The Moz Blog

DECEMBER 15, 2023

In this Whiteboard Friday, learn about headless CMSs, the advantages of using them, and the differences in your approach to SEO.

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

SaaStr

DECEMBER 11, 2023

So there’s a perhaps obvious conversation everyone should be having, but isn’t: “Look, in 2023 we basically hid inside our existing customer base. We pushed through record price increases. We made it harder to cancel. We tried everything we could in upsell. And most importantly, we relied on our 100%+ NRR to stay in the game.” While I don’t love it, I get it in a tough year. 100%+ NRR helps you stay in the game even in tougher times.

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Cloud Pricing Customer Success Metrics 325

Buffer Resources

DECEMBER 12, 2023

Since the first blog post was published and the first YouTube video was posted, content creation has evolved rapidly. It’s now treated as a legitimate business, with real earning potential for anyone with a smartphone and a willingness to share their creations. However, the ease of entry also means that anyone can become a creator, making it much harder to stand out and succeed.

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Systems Review Social Media Technical Review Scale 133

The Daily Egg

DECEMBER 9, 2023

So you’ve just installed your VoIP phone system, but now you’re facing issues. Maybe your calls are dropping or the audio is. The post When to Use a SIP ALG Detector Test and What To Do Next appeared first on The Daily Egg.

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The Moz Blog

DECEMBER 11, 2023

Learn to create SEO Chrome extensions with ChatGPT. Use this step-by-step instruction to bring your innovative SEO tool ideas to life.

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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

Payments

SaaStr

DECEMBER 14, 2023

I’ve never once done a traditional “predictions” post on SaaStr, but there has been so much going on this year, I thought FWIW I’d at least share what I’ve been thinking about a lot. And putting my money on. Five perhaps somewhat obvious predictions for 2024: 1. Lower interest rates lead to SaaS multiple reflation, likely during 2H’24 It’s not clear how truly tight the link is between interest rates and SaaS multiples, but the overall correlation is cle

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Scale SaaS AI Innovation 314

Andreessen Horowitz

DECEMBER 12, 2023

Pranav Rajpurkar, PhD, joins Vijay Pande, founding partner of a16z Bio + Health. In this episode, Pranav and Vijay discuss a future with generalist medical AI. This is the idea of a medical AI that isn’t narrowly tailored to one specific task. As Pranav notes in the episode, the research and development process in medical AI development so far has been siloed by specialty, but generalist medical AI exists outside those siloes.

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The Daily Egg

DECEMBER 11, 2023

Top-notch customer service is a must for call centers, so it’s critical to find the right technology to support this goal. QEval. The post QEval Review appeared first on The Daily Egg.

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