Sat.Oct 31, 2020 - Fri.Nov 06, 2020

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How Long Does It Take To Get to A Billion+ Acquisition in SaaS? About 10 Years

SaaStr

18 years to $100m ARR and unicorn exit. You want it to be faster, but sometimes, it just takes longer. Stay with it [link]. — Jason BeKind Lemkin (@jasonlk) November 2, 2020. The other day Coupa did its first $1B+ acquisition, of 18+ year old Llamsoft. It took Llamasoft 18 years to get to $100m ARR, and 18 years to a $1B+ exit. There should be a lot more billion+ acquisitions in Cloud and SaaS, if only because there are more decacorns to buy them.

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Top 10 SaaStr Videos of the Week: YCombinator, Hubspot, Amplify Partners, Zendesk, Brex and More!

SaaStr

What are the 20,000+ SaaStr YouTube viewers watching this week? Let’s take a look! #1 “A Decade of Learnings from Y Combinator.” OK this one is coming up on 100,000 views and 2,500 upvotes so that’s a winner. #2 “A Step by Step Guide to Revenue Growth with Mark Roberge, Harvard Business School” Another SaaStr classic from the ex-CRO of Hubspot. #3. “Where is Venture Today?

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How to Grow a SaaS Company From $100k-$1m ARR – Experience from Mailshake & Right Inbox

Sujan Patel

There’s no silver bullet to growing a business. The actions you need to take are massively dependent on the size of your company. Stuff that works for a six-month-old startup just isn’t applicable to a vast enterprise, and vice versa. In my last article, I spoke about maximizing growth for businesses at that early startup […]. The post How to Grow a SaaS Company From $100k-$1m ARR – Experience from Mailshake & Right Inbox appeared first on Sujan Patel.

SaaS 74
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Best Collaboration Software

The Daily Egg

Even the smallest teams need an easy way to work together and stay connected, especially when they’re not working in the same physical location. But whether you’re a remote team, have numerous locations, or manage a small team working in the same space, collaboration is a critical piece of crushing your business goals and finalizing […]. The post Best Collaboration Software appeared first on The Daily Egg.

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SaaS Essentials: Failed Payment Solution Guide

For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

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Six principles of system design

Intercom, Inc.

The start of any journey begins with consulting a map. But if you’re a product designer starting out on a new project, you might find yourself with a blank page, and the job of drawing the map: of defining the high-level design direction that your team is going to use to chart their course. Mess it up, and you could find yourself quickly marching your team off a cliff.

Scale 289

More Trending

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Deal Mechanics: How to Work (And Close) 3x The Deals

Predictable Revenue

Learn how Nick's strategies on what to do in the white space in between meetings allow him to carry more pipeline and close more deals. The post Deal Mechanics: How to Work (And Close) 3x The Deals appeared first on Predictable Revenue.

Revenue 264
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Best Employee Monitoring Software

The Daily Egg

Employee monitoring software is more than just a tool for keeping an eye on your staff. These tools ensure that your entire team stays on-task and avoids distractions while they’re working. Employee monitoring tools have features for security, time tracking, and even productivity management. Overall, business owners and managers can use monitoring software to gain […].

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The Parallels in the Culture Between the Two Category Defining Companies

Tom Tunguz

I remember reading the Netflix culture deck published in 2009 and feeling inspired. The words on the page resonated with me because they conveyed a logic and thoughtfulness not often underpinning cultural decisions broadly. They are brave because they don’t appeal to everyone. Reed Hastings' No Rules Rules delves one level deeper into the stories behind the deck.

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Around Year 5, You’ll Have to Build Your Third Management Team

SaaStr

For 90% of us, one of the toughest adjustment to being CEOs of SaaS companies is having to constantly recruit. Once you have Initial Traction at least, you’re going to have to spend at least 20% of your time recruiting. More on that here. And really, 50% would be even better. As soon as you have something in SaaS, you have to stop being an individual contributor as much as practical.

Scale 338
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An Omnichannel Payment Solution––Without the Complexity

Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

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Tips for creating a great customer support experience during the holidays

Intercom, Inc.

The holidays are fast approaching, and for ecommerce businesses, that often results in significantly higher support volume for your team – which is set to further accelerate this holiday season due to the impact of COVID-19. The Conversational Support Funnel can help you stay on top of your support, without increasing your overhead. Below, we share our favorite tips for proactively and automatically resolving queries, at scale.

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Best Mobile App Development Software

The Daily Egg

Years ago, mobile app development was reserved for developers and large organizations with big tech budgets. But today, mobile app development software makes it possible for people of all skill levels to build apps for a wide range of potential use cases. There are even mobile app development tools out there that allow you to […]. The post Best Mobile App Development Software appeared first on The Daily Egg.

Mobile 265
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Content For Increased Sales Enablement: A User’s Guide

Predictable Revenue

Accept the new normal, and keep your sales team calm and motivated during difficult times. The post Content For Increased Sales Enablement: A User’s Guide appeared first on Predictable Revenue.

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Check-the-Box Features? You Have to Build Them. Even if Usage is Zero.

SaaStr

So finally, after likely trillions of minutes of sessions, Zoom is rolling out end-to-end encryption. And while it sounds great, it’s also sort of a bit, well, almost silly as a feature. Almost. Or at least, not really necessary. Too much form over substance. Why? Because of course “end-to-end encryption” sounds like something you’d want, and it sounds like a big upgrade.

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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S.H.O.P. – what’s in store for the store?

Intercom, Inc.

This week, we’re putting the S in S.H.O.P. and considering the role of the Store. On the podcast, Dee Reddy talks to writer Deborah Fallows about seeing the retail landscape of small-town America from the sky; Director of City Design at the City of Melbourne Prof Rob Adams about urban regeneration for the retail space and the 20-minute city; and Intercom’s SVP of Product Paul Adams about the development and future of ecommerce.

Travel 206
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Best Digital Asset Management Software

The Daily Egg

Digital asset management software (DAM software for short) is the modern way for businesses to track, share, archive, distribute, and repurpose digital assets. Images, videos, documents, audio files, animations, and other types of media content would all fall into the “digital asset” category. DAM software can ultimately become a single source of truth for managing […].

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How to Create a Customer Journey Map (Even if You Have No Idea Who Your Customers Really Are)

Neil Patel

Creating a customer journey map is enough to make even the best marketer freeze in their tracks and realize how little they really know about their prospects. If this sounds like you, don’t worry. Even if you’ve never created a buyer persona before, I’ll help you make sense of the process by giving you a sort of “map” to help you better understand who your customers are and what they want.

Scale 145
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Gear Up — And Sign Up — For SaaStr Scale 2020 on Dec 8-9!!

SaaStr

Ok, it’s November now and it’s time to start getting excited for the second annual SaaStrScale.com 2020. SaaStr Scale is our growth-focused event with the best lessons learned from CEOs, CROs, CMOS, CCOs, and much more on how to scale to $1m, $10m, $100m, $1B ARR … and beyond! The core sessions are FREE and we have a very inexpensive workshop pass if you want to be mentored in small sessions by literally dozens of the top revenue and customer professionals in SaaS and Cloud.

Scaling 313
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15 Modern Use Cases for Enterprise Business Intelligence

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

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How Ecommerce Marketers Can Successfully Compete With Amazon

Unbounce

Amazon is everywhere. The online shopping behemoth sells everything, delivers in days (or even hours, depending on where you live), and offers a peace of mind that new brands or unvetted competitors simply can’t match. But despite all these advantages—there are still some opportunities for ecommerce marketers to beat Amazon at their own game. First, though, you need to know what you’re up against.

Scale 144
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Best Online Reputation Management

The Daily Egg

Your brand image is everything. Consumers are constantly browsing the web to learn more information about a company before they consider buying anything. Even wholesale buyers conduct due diligence on B2Bs before partnering or purchasing from another business. A quick Google search will display either positive or negative results about your organization.

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15 Powerful SEO Chrome Extensions

Neil Patel

We’re expected to perform so many tasks daily, from organizing our content buckets to ensuring a website’s usability to link building to much, much more. It’s a lot — but there is good news. There are a variety of Google Chrome extensions that can make these tasks a lot easier. Google Chrome has gobbled up a substantial market share. As per Stats Counter , Google Chrome has more than 66% of the total market share.

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The Best Sales Reps Get Customers to Buy. Even When They Don’t Need to Right Now.

SaaStr

Q: Can salespeople really get customers to buy a product they don’t need? In many ways, getting folks to buy a product they don’t truly need is the art of sales. If they really, truly needed it right now … all you really need is an order taker. I’m exaggerating, but not by that much. Any “1 call close” deal really is almost pre-sold before the lead even comes in.

Sales 290
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How Clinic Sense Reduced Churn and Unlocked More Revenue

ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

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5 Tips To Improve Your Email Marketing Overnight

Nimble - Sales

Email marketing is, without a doubt, one of the most effective strategies for companies to promote their products and/or services. It offers a return on investment (ROI) of 28.5 percent, which is four times higher than that of direct mail. When it comes to value, hosts of studies have established that businesses earn $44 for […]. The post 5 Tips To Improve Your Email Marketing Overnight appeared first on Nimble Blog.

Marketing 141
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Bio Eats World: The Thermodynamics of Life

Andreessen Horowitz

[simplecast-embed error="Could not find episode"]. Where does life truly begin? How do we understand the fundamental nature of what is “alive” and what is “not alive”? In this episode of Bio Eats World, Professor Jeremy England discusses his new book, … The post Bio Eats World: The Thermodynamics of Life appeared first on Andreessen Horowitz.

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How Core Web Vitals Affect Google’s Algorithms

Neil Patel

While we spend a lot of time focusing on keyword optimization , mobile-experience, and backlinks, Google pays a lot of attention to the on-page experience. That’s why they’ve rolled out a new set of signals called Core Web Vitals. These signals will take into account a website’s page loading speed, responsiveness, and visual stability. In this guide, I’ll explain what Core Web Vitals are and help you figure out how it could impact your rankings.

Mobile 145
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How to Bootstrap to $5M ARR in Less Than a Year

SaaStr

Building a new business in a crowded space with already established competitors can be quite nerve-wracking, to say the least. Market fluctuations, rather than stability, are often the norm, and it’s hard to feel like your brand will have a place in it all. If you’re starting out in an already crowded market, this next case study should give all founders some confidence.

Branding 263
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Evaluating Embedded Payment Providers For Your Software? Get The Evaluation Scorecard Today

Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

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Video: What Is Goodwill?

Divestopedia

Goodwill encompasses the intangible assets of your business. It is an important part of your business's value, but you don't want to overestimate.

Business 125
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5 Key Strategies to Convert Even the Most Stubborn Leads

Nimble - Sales

Converting leads has always been one of the most challenging pieces of the marketing puzzle. When you are trying to target small niche markets, this can be even more difficult. Niche lead conversion often requires a great deal of effort – as the target pool is extremely focused and wise. In other words, you really […]. The post 5 Key Strategies to Convert Even the Most Stubborn Leads appeared first on Nimble Blog.

Strategy 124
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Best Shared Hosting Companies

Neil Patel

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. Web hosting comes in all different shapes and sizes. As a whole, these plans can be segmented into four main categories—shared, VPS, cloud, and dedicated. Shared hosting is essentially the entry-level web hosting category. It’s ideal for new websites and smaller websites that don’t have a ton of traffic just yet.