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Dear SaaStr: How Do You Sell When They Ask for Critical Features You Don’t Have Yet? This is indeed the art of enterprise sales. ? Marc Benioff and his team were legendary at this. Many seasoned enterprise sales execs are good at it, too. We’ve all been there in the early and even middle days. The key is simply to acknowledge the gap — and if you are willing, commit to building what the customer needs within X months.
The fastest growing software category in the public markets is security. Data follows. Security companies as a group average 29% expected revenue growth in 2024, compared to 23% for Data (or DaaS which stands for data-as-a-service). Fintech & SaaS (horizontal) average ten percentage points fewer expected growth. Anticipation of this growth propels multiples.
A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works.
Giulio Segantini, mastermind behind outbound sales training for founders and SDRs, joins the Predictable Revenue Podcast. The post Transformative Sales Coaching with Giulio Segantini appeared first on Predictable Revenue.
Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments
Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.
SaaS renewal management’s primary goal is to increase customer retention and in turn, recurring revenue growth. To encourage your customers to renew their subscriptions at the end of their term, a number of procedures and tactics are involved in devising your B2B SaaS renewal strategy. Realizing that customer relationships in the SaaS industry do not stop at the point of sale is analogous to understanding SaaS subscription renewal supervision; what distinguishes successful SaaS companies is this
From the last mile to low Earth orbit, solar fields to the battlefield, artificial intelligence is redefining our barometer for progress. Thus, this year’s American Dynamism 50 — a16z’s annual spotlight on 50 groundbreaking tech companies advancing the national interest — all harness AI to fulfill their missions.
From the last mile to low Earth orbit, solar fields to the battlefield, artificial intelligence is redefining our barometer for progress. Thus, this year’s American Dynamism 50 — a16z’s annual spotlight on 50 groundbreaking tech companies advancing the national interest — all harness AI to fulfill their missions.
Undoubtedly, the 2020s will be remembered as the decade that mainstreamed remote work and global workforce rise. Spectating the current trends, we can see that establishing mixed teams proved itself as a viable approach that will last for years in the business world.
Just a quick episode to highlight my recent appearance on Dan Turchin ‘s AI and the Future Work podcast. In the episode, we discuss my 2024 predictions both in general and with an unsurprising spin towards AI and the future of work. I think this is our third year running in getting together to discuss my predictions. If you don’t know Dan’s podcast, you should.
Only one month into 2024, we’re already seeing a significant shift in the marketing metrics world. As we step into this new era, we re-evaluate what truly matters in the marketing landscape. Part of this re-evaluation has led many to believe it’s time to bid farewell to the Marketing Qualified Lead (MQL) as a primary metric and embrace the concept of pipeline as the new kingpin of success in marketing efforts.
In the latest installment of our What’s New series where SaaStr’s very own CEO and Founder, Jason Lemkin, sits down with the top CEOs and leaders in SaaS to discuss What’s New, what’s top of mind, and what every SaaS founder should be thinking about – Jason sits down with Matt Mullenweg , CEO of Automatic and Co-Founder of WordPress.
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
“For some companies, [AI is] going to be standard issue like a PC.” It’s not just for some. Many companies are moving in this direction. Across Microsoft products, OpenAI infrastructure, Github CoPilot (for coding), & Power Platform (for Office users) the growth is spectacular. Calendar Quarter Azure OpenAI Orgs, k CoPilot Users, m Power Platform Orgs, k 1/1/24 53 1.3 230 10/1/23 18 1 126 7/1/23 11 63 4/1/23 2.5 36 OpenAI & Power Platform organizations have doubled or t
Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Cloud Giants Report Q4 ‘23 Two quotes from the Amazon and Microsoft earnings call really stood out to me this week. Amazon on AWS : “…customers are continuing to shift their focus towards driving innovation and bringing new workloads to the cloud.
So there’s a new member of the $10 Billion ARR Club. ServiceNow is the enterprise workflow leader than most folks have heard of, but don’t fully understand or know too much about. It’s because you don’t work in a big enterprise. ServiceNow simply dominates there. It’s a $10 Billion ARR rocketship, still growing a stunning 27% (!
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
Last year, I argued every company would need an AI strategy because AI would infuse most products. But, I missed an important concept in the post. Talent. In the last year, AI experience has become a status symbol on a resume & a path to materially higher salaries. I’ve spoken to many executives seeking their next role. “I’m looking for a role in an AI company” is a refrain in every conversation.
This post has been adapted from a thread from a16z Partner Justine Moore on X. Follow Justine on X for more analysis and observations. 2023 was a breakout year for AI video. At the start of the year, no public text-to-video models existed. Just 12 months later, dozens of video generation products are in active use, with millions of users worldwide creating short clips from text or image prompts.
In this week’s latest episode of CRO Confidential , Sam Blond, Partner at Founders Fund and former CRO at Brex, sits down with the CRO of Splunk, Christian Smith. Splunk is a 20-year-old Enterprise software giant that has accomplished many things — a 2012 IPO, a $28B+ Cisco acquisition in 2023, and $3.7 billion of ARR last year, with a market cap of $25.7 Billion.
For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
Imagine a world where paying for things is super easy and secure. Integrated payment credit cards are making that happen! They’re like magic cards that combine regular credit card stuff with easy and smooth ways to pay. Let’s explore why these cards are exciting and what they could mean for how we pay for things in the future. Easy-Peasy Transactions: Integrated payment credit cards are here to make buying stuff a breeze.
Checking all the boxes How Payrix is helping the leader in self-storage operations software unlock value for customers. You never think about self-storage businesses until you need one. But they’re everywhere (up to 60,000 nationwide), hiding in plain sight. Storable , the leading provider of all-in-one software for the self-storage industry, has a vision for its payments solution that is reminiscent of the industry it serves.
MozCon is bringing the Future of Search back to Seattle this June 3 & 4, and we’re excited to announce the return of our annual call for up-and-coming community speakers!
So we try to be positive on SaaStr — that’s what helps the most. Showing folks the way, often through tougher times. But there’s a trend I want to highlight now that we’ll see all across 2024. And I’m highlighting so if it’s you — you can get a bit of a kick in the arse and go do something about it. It’s the “NRR Zombie”. What’s that? It’s a SaaS startup that basically fell out of product-market fit after the 2021 boom … but has enough revenue and high enough NRR to keep going.
Your payments integration is more powerful than you think. In today’s complex business landscape, treating payments as just a software feature is a missed opportunity for significant growth and customer acquisition. With the right partner, payments can become a strategy that leads to competitive advantages. Designed for software leaders, this playbook outlines how to harness the full power of a payments strategy to drive substantial revenue and enhance the overall customer experience.
An integrated payment system is a solution that combines various payment methods into a unified platform, making it convenient for businesses and customers to process transactions. One popular example of an integrated payment system is Usio. Usio provides a set of APIs and tools that allow businesses to accept and manage online payments. Key features of integrated payment systems like Usio include: Multiple Payment Methods: Support for various payment methods such as credit cards, ACH, debit car
Back to customer stories Taking control of the payments experience We met with Misty Novich, VP of Payment Solutions at Neon One to chat about integrated payments and the winning combination of technology, flexibility, and control Despite a steady influx of technologies meant to serve the nonprofit space, they’ve shown to often be inconsistent in experience, poorly integrated, and hard to use – a difficult hurdle for most nonprofits working with limited resources.
Sales execs can screw up so many things and still close a lot if they just get 1 thing right If they just are a true subject matter expert in the product they sell Yet so many aren't — Jason ✨Be Kind✨ Lemkin ?? (@jasonlk) January 26, 2024 I remember my first embarrassing sales meeting. I knew an SVP at a Top 20 Tech Company, and really as a favor, he told me he’d do a $25k+ deal with Adobe Sign / EchoSign in the early days.
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
There are some things that, if you want or need them done, you need to take action without thinking. Social media growth isn’t one of them. If you’re subscribed to this newsletter, chances are you’re always seeking advice and inspiration for how to grow your social media for itself or as a pipeline to your business or creative work.
Pumped up profits, with less heavy lifting How Payrix gave a growing, health and fitness industry software strength to compete. Nick Dennis always knew that he wanted to make an impact in the fitness world. During his senior year at college, while working toward a math degree, he came up with an idea to help fellow students find a fitness partner on campus.
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