SaaStr

JANUARY 29, 2024

Dear SaaStr: How Do You Sell When They Ask for Critical Features You Don’t Have Yet? This is indeed the art of enterprise sales. ? Marc Benioff and his team were legendary at this. Many seasoned enterprise sales execs are good at it, too. We’ve all been there in the early and even middle days. The key is simply to acknowledge the gap — and if you are willing, commit to building what the customer needs within X months.

Enterprise 306

Enterprise Sales 306

Tom Tunguz

JANUARY 28, 2024

The fastest growing software category in the public markets is security. Data follows. Security companies as a group average 29% expected revenue growth in 2024, compared to 23% for Data (or DaaS which stands for data-as-a-service). Fintech & SaaS (horizontal) average ten percentage points fewer expected growth. Anticipation of this growth propels multiples.

Software Review 264

Software Review Software Finance Acquisition 264

User Pilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works.

SaaS 95

SaaS Interviewing User Experience Onboarding 95

Predictable Revenue

FEBRUARY 1, 2024

Giulio Segantini, mastermind behind outbound sales training for founders and SDRs, joins the Predictable Revenue Podcast. The post Transformative Sales Coaching with Giulio Segantini appeared first on Predictable Revenue.

Sales 130

Sales Revenue Development 130

Advertisement

For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

Subscription Flow

JANUARY 30, 2024

SaaS renewal management’s primary goal is to increase customer retention and in turn, recurring revenue growth. To encourage your customers to renew their subscriptions at the end of their term, a number of procedures and tactics are involved in devising your B2B SaaS renewal strategy. Realizing that customer relationships in the SaaS industry do not stop at the point of sale is analogous to understanding SaaS subscription renewal supervision; what distinguishes successful SaaS companies is this

SaaS Payments 59

SaaS Payments B2B Strategy Payment Features 59

TurnKey Labs

FEBRUARY 1, 2024

Undoubtedly, the 2020s will be remembered as the decade that mainstreamed remote work and global workforce rise. Spectating the current trends, we can see that establishing mixed teams proved itself as a viable approach that will last for years in the business world.

Trends 62

Trends Business 62

Kellblog

JANUARY 29, 2024

Just a quick episode to highlight my recent appearance on Dan Turchin ‘s AI and the Future Work podcast. In the episode, we discuss my 2024 predictions both in general and with an unsurprising spin towards AI and the future of work. I think this is our third year running in getting together to discuss my predictions. If you don’t know Dan’s podcast, you should.

AI Search 101

AI Search AI Artificial Intelligence Generative AI 101

Sales Hacker

JANUARY 30, 2024

Only one month into 2024, we’re already seeing a significant shift in the marketing metrics world. As we step into this new era, we re-evaluate what truly matters in the marketing landscape. Part of this re-evaluation has led many to believe it’s time to bid farewell to the Marketing Qualified Lead (MQL) as a primary metric and embrace the concept of pipeline as the new kingpin of success in marketing efforts.

Metrics 100

Metrics Marketing Technical Review Sales Funnel 100

SaaStr

FEBRUARY 2, 2024

Recently at Pavilion’s CEO Summit, SaaStr CEO and Founder Jason Lemkin, took the stage to do something. a little bit different. Typically on SaaStr.com, we try to focus our content on mistakes to avoid, lessons learned and how to scale faster, but for the CEO Summit, Jason addressed the audience with what’s most top of mind for him at the start of 2024. “I really think we are in a new world as managers and as leaders,” Jason said to kick things off. “2023 was nuts,

Sales Recruiting 317

Sales Recruiting Trends Sales Hiring Software Review 317

Advertisement

Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

Tom Tunguz

FEBRUARY 1, 2024

“For some companies, [AI is] going to be standard issue like a PC.” It’s not just for some. Many companies are moving in this direction. Across Microsoft products, OpenAI infrastructure, Github CoPilot (for coding), & Power Platform (for Office users) the growth is spectacular. Calendar Quarter Azure OpenAI Orgs, k CoPilot Users, m Power Platform Orgs, k 1/1/24 53 1.3 230 10/1/23 18 1 126 7/1/23 11 63 4/1/23 2.5 36 OpenAI & Power Platform organizations have doubled or t

AI 197

AI Azure Artificial Intelligence Generative AI 197

Clouded Judgement

FEBRUARY 2, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Cloud Giants Report Q4 ‘23 Two quotes from the Amazon and Microsoft earnings call really stood out to me this week. Amazon on AWS : “…customers are continuing to shift their focus towards driving innovation and bringing new workloads to the cloud.

Cost optimization & reporting 161

Cost optimization & reporting Cloud Azure AWS 161

Andreessen Horowitz

JANUARY 31, 2024

This post has been adapted from a thread from a16z Partner Justine Moore on X. Follow Justine on X for more analysis and observations. 2023 was a breakout year for AI video. At the start of the year, no public text-to-video models existed. Just 12 months later, dozens of video generation products are in active use, with millions of users worldwide creating short clips from text or image prompts.

AI 134

AI Technical Review ChatGPT Generative AI 134

SaaStr

JANUARY 31, 2024

So there’s a new member of the $10 Billion ARR Club. ServiceNow is the enterprise workflow leader than most folks have heard of, but don’t fully understand or know too much about. It’s because you don’t work in a big enterprise. ServiceNow simply dominates there. It’s a $10 Billion ARR rocketship, still growing a stunning 27% (!

Enterprise 317

Enterprise Scaling Churn Engineering 317

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

Tom Tunguz

JANUARY 30, 2024

Last year, I argued every company would need an AI strategy because AI would infuse most products. But, I missed an important concept in the post. Talent. In the last year, AI experience has become a status symbol on a resume & a path to materially higher salaries. I’ve spoken to many executives seeking their next role. “I’m looking for a role in an AI company” is a refrain in every conversation.

AI 138

AI Innovation Startup Technology 138

The Moz Blog

JANUARY 29, 2024

MozCon is bringing the Future of Search back to Seattle this June 3 & 4, and we’re excited to announce the return of our annual call for up-and-coming community speakers!

26

26

Buffer Resources

FEBRUARY 1, 2024

There are some things that, if you want or need them done, you need to take action without thinking. Social media growth isn’t one of them. If you’re subscribed to this newsletter, chances are you’re always seeking advice and inspiration for how to grow your social media for itself or as a pipeline to your business or creative work.

Social Media 130

Social Media Branding Trends Engagement 130

SaaStr

JANUARY 31, 2024

In this week’s latest episode of CRO Confidential , Sam Blond, Partner at Founders Fund and former CRO at Brex, sits down with the CRO of Splunk, Christian Smith. Splunk is a 20-year-old Enterprise software giant that has accomplished many things — a 2012 IPO, a $28B+ Cisco acquisition in 2023, and $3.7 billion of ARR last year, with a market cap of $25.7 Billion.

Enterprise 308

Enterprise Scale Sales SaaS 308

Advertisement

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

USIO

JANUARY 30, 2024

Imagine a world where paying for things is super easy and secure. Integrated payment credit cards are making that happen! They’re like magic cards that combine regular credit card stuff with easy and smooth ways to pay. Let’s explore why these cards are exciting and what they could mean for how we pay for things in the future. Easy-Peasy Transactions: Integrated payment credit cards are here to make buying stuff a breeze.

Payments 130

Payments Payment Methods Payment Solutions Finance 130

Payrix

JANUARY 30, 2024

Checking all the boxes How Payrix is helping the leader in self-storage operations software unlock value for customers. You never think about self-storage businesses until you need one. But they’re everywhere (up to 60,000 nationwide), hiding in plain sight. Storable , the leading provider of all-in-one software for the self-storage industry, has a vision for its payments solution that is reminiscent of the industry it serves.

Payment Services 130

Payment Services Payments Merchant Services Payment Solutions 130

Buffer Resources

JANUARY 29, 2024

Bluesky has rapidly gained traction in just two years since its launch in 2021, reaching 2 million users in November 2024. This is especially impressive, considering it’s been closed off and is still gated with its invite-only format. The platform became popular as users looked for alternatives to Twitter/X in 2022. It attracted users with its similar look, small community, and focus on decentralization.

Social Media 130

Social Media Systems Review User Experience Mobile 130

SaaStr

JANUARY 30, 2024

So we try to be positive on SaaStr — that’s what helps the most. Showing folks the way, often through tougher times. But there’s a trend I want to highlight now that we’ll see all across 2024. And I’m highlighting so if it’s you — you can get a bit of a kick in the arse and go do something about it. It’s the “NRR Zombie”. What’s that? It’s a SaaS startup that basically fell out of product-market fit after the 2021 boom … but has enough revenue and high enough NRR to keep going.

Headcount 291

Headcount Finance Startup Trends 291

Advertisement

ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

USIO

JANUARY 30, 2024

An integrated payment system is a solution that combines various payment methods into a unified platform, making it convenient for businesses and customers to process transactions. One popular example of an integrated payment system is Usio. Usio provides a set of APIs and tools that allow businesses to accept and manage online payments. Key features of integrated payment systems like Usio include: Multiple Payment Methods: Support for various payment methods such as credit cards, ACH, debit car

Payments 130

Payments Merchant Services Payment Methods Payment Solutions 130

Payrix

JANUARY 30, 2024

Back to customer stories Taking control of the payments experience We met with Misty Novich, VP of Payment Solutions at Neon One to chat about integrated payments and the winning combination of technology, flexibility, and control Despite a steady influx of technologies meant to serve the nonprofit space, they’ve shown to often be inconsistent in experience, poorly integrated, and hard to use – a difficult hurdle for most nonprofits working with limited resources.

Payments 130

Payments Merchant Services Payment Solutions Payment Services 130

The Moz Blog

FEBRUARY 2, 2024

In this Whiteboard Friday, learn how to find technical SEO issues, how to define issues, as well as how to resolve them.

125

125

SaaStr

FEBRUARY 1, 2024

Sales execs can screw up so many things and still close a lot if they just get 1 thing right If they just are a true subject matter expert in the product they sell Yet so many aren't — Jason ✨Be Kind✨ Lemkin  ?? (@jasonlk) January 26, 2024 I remember my first embarrassing sales meeting. I knew an SVP at a Top 20 Tech Company, and really as a favor, he told me he’d do a $25k+ deal with Adobe Sign / EchoSign in the early days.

Sales Hiring 288

Sales Hiring B2B Engineering Enterprise 288

Advertisement

Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

Payments

Buffer Resources

JANUARY 31, 2024

Here’s the flashy version of my story: Last fall, I posted a Reel to my business’ small Instagram account and backed it with $75 a day in ad spend. Within a week, the Reel had over one million views. Now, less than a year after launching my AI-based healthy eating app, I have an Instagram advertising strategy that regularly leads to not only downloads but purchases as well!

Social Media 24

Social Media Scale Advertising AI 24

Payrix

JANUARY 30, 2024

Pumped up profits, with less heavy lifting How Payrix gave a growing, health and fitness industry software strength to compete. Nick Dennis always knew that he wanted to make an impact in the fitness world. During his senior year at college, while working toward a math degree, he came up with an idea to help fellow students find a fitness partner on campus.

Payment Services 130

Payment Services Payments Merchant Services Payment Solutions 130

The Moz Blog

FEBRUARY 1, 2024

Explore 3 types of content gap analysis to help you find high-quality content ideas, monitor your competitors, and beat their SERP rankings.

120

120