SaaStr

JANUARY 29, 2024

Dear SaaStr: How Do You Sell When They Ask for Critical Features You Don’t Have Yet? This is indeed the art of enterprise sales. ? Marc Benioff and his team were legendary at this. Many seasoned enterprise sales execs are good at it, too. We’ve all been there in the early and even middle days. The key is simply to acknowledge the gap — and if you are willing, commit to building what the customer needs within X months.

Enterprise 280

Enterprise Sales 280

Tom Tunguz

JANUARY 28, 2024

The fastest growing software category in the public markets is security. Data follows. Security companies as a group average 29% expected revenue growth in 2024, compared to 23% for Data (or DaaS which stands for data-as-a-service). Fintech & SaaS (horizontal) average ten percentage points fewer expected growth. Anticipation of this growth propels multiples.

Software Review 271

Software Review Software Finance Acquisition 271

User Pilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works.

SaaS 105

SaaS Interviewing User Experience Onboarding 105

Predictable Revenue

FEBRUARY 1, 2024

Giulio Segantini, mastermind behind outbound sales training for founders and SDRs, joins the Predictable Revenue Podcast. The post Transformative Sales Coaching with Giulio Segantini appeared first on Predictable Revenue.

Sales 130

Sales Revenue Development 130

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While data platforms, artificial intelligence (AI), machine learning (ML), and programming platforms have evolved to leverage big data and streaming data, the front-end user experience has not kept up. Holding onto old BI technology while everything else moves forward is holding back organizations. Traditional Business Intelligence (BI) aren’t built for modern data platforms and don’t work on modern architectures.

Artificial Intelligence

Subscription Flow

JANUARY 30, 2024

SaaS renewal management’s primary goal is to increase customer retention and in turn, recurring revenue growth. To encourage your customers to renew their subscriptions at the end of their term, a number of procedures and tactics are involved in devising your B2B SaaS renewal strategy. Realizing that customer relationships in the SaaS industry do not stop at the point of sale is analogous to understanding SaaS subscription renewal supervision; what distinguishes successful SaaS companies is this

SaaS Payments 59

SaaS Payments B2B Strategy Payment Services 59

TurnKey Labs

FEBRUARY 1, 2024

Undoubtedly, the 2020s will be remembered as the decade that mainstreamed remote work and global workforce rise. Spectating the current trends, we can see that establishing mixed teams proved itself as a viable approach that will last for years in the business world.

Trends 62

Trends Business 62

Kellblog

JANUARY 29, 2024

Just a quick episode to highlight my recent appearance on Dan Turchin ‘s AI and the Future Work podcast. In the episode, we discuss my 2024 predictions both in general and with an unsurprising spin towards AI and the future of work. I think this is our third year running in getting together to discuss my predictions. If you don’t know Dan’s podcast, you should.

AI Search 88

AI Search AI Artificial Intelligence Generative AI 88

Sales Hacker

JANUARY 30, 2024

Only one month into 2024, we’re already seeing a significant shift in the marketing metrics world. As we step into this new era, we re-evaluate what truly matters in the marketing landscape. Part of this re-evaluation has led many to believe it’s time to bid farewell to the Marketing Qualified Lead (MQL) as a primary metric and embrace the concept of pipeline as the new kingpin of success in marketing efforts.

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Metrics Marketing Technical Review Sales Funnel 91

SaaStr

JANUARY 31, 2024

So there’s a new member of the $10 Billion ARR Club. ServiceNow is the enterprise workflow leader than most folks have heard of, but don’t fully understand or know too much about. It’s because you don’t work in a big enterprise. ServiceNow simply dominates there. It’s a $10 Billion ARR rocketship, still growing a stunning 27% (!

Enterprise 280

Enterprise Scaling Churn Engineering 280

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Payments

Tom Tunguz

FEBRUARY 1, 2024

“For some companies, [AI is] going to be standard issue like a PC.” It’s not just for some. Many companies are moving in this direction. Across Microsoft products, OpenAI infrastructure, Github CoPilot (for coding), & Power Platform (for Office users) the growth is spectacular. Calendar Quarter Azure OpenAI Orgs, k CoPilot Users, m Power Platform Orgs, k 1/1/24 53 1.3 230 10/1/23 18 1 126 7/1/23 11 63 4/1/23 2.5 36 OpenAI & Power Platform organizations have doubled or t

AI 200

AI Azure Artificial Intelligence Generative AI 200

Clouded Judgement

FEBRUARY 2, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Cloud Giants Report Q4 ‘23 Two quotes from the Amazon and Microsoft earnings call really stood out to me this week. Amazon on AWS : “…customers are continuing to shift their focus towards driving innovation and bringing new workloads to the cloud.

Cost optimization & reporting 161

Cost optimization & reporting Cloud Azure AWS 161

USIO

JANUARY 30, 2024

Imagine a world where paying for things is super easy and secure. Integrated payment credit cards are making that happen! They’re like magic cards that combine regular credit card stuff with easy and smooth ways to pay. Let’s explore why these cards are exciting and what they could mean for how we pay for things in the future. Easy-Peasy Transactions: Integrated payment credit cards are here to make buying stuff a breeze.

Payments 130

Payments Payment Methods Payment Solutions Finance 130

SaaStr

JANUARY 31, 2024

In this week’s latest episode of CRO Confidential , Sam Blond, Partner at Founders Fund and former CRO at Brex, sits down with the CRO of Splunk, Christian Smith. Splunk is a 20-year-old Enterprise software giant that has accomplished many things — a 2012 IPO, a $28B+ Cisco acquisition in 2023, and $3.7 billion of ARR last year, with a market cap of $25.7 Billion.

Enterprise 253

Enterprise Scale Sales SaaS 253

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

Payrix

JANUARY 30, 2024

Back to customer stories Taking control of the payments experience We met with Misty Novich, VP of Payment Solutions at Neon One to chat about integrated payments and the winning combination of technology, flexibility, and control Despite a steady influx of technologies meant to serve the nonprofit space, they’ve shown to often be inconsistent in experience, poorly integrated, and hard to use – a difficult hurdle for most nonprofits working with limited resources.

Payments 130

Payments Merchant Services Payment Solutions Payment Services 130

Tom Tunguz

JANUARY 30, 2024

Last year, I argued every company would need an AI strategy because AI would infuse most products. But, I missed an important concept in the post. Talent. In the last year, AI experience has become a status symbol on a resume & a path to materially higher salaries. I’ve spoken to many executives seeking their next role. “I’m looking for a role in an AI company” is a refrain in every conversation.

AI 138

AI Innovation Startup Technology 138

USIO

JANUARY 30, 2024

An integrated payment system is a solution that combines various payment methods into a unified platform, making it convenient for businesses and customers to process transactions. One popular example of an integrated payment system is Usio. Usio provides a set of APIs and tools that allow businesses to accept and manage online payments. Key features of integrated payment systems like Usio include: Multiple Payment Methods: Support for various payment methods such as credit cards, ACH, debit car

Payments 130

Payments Merchant Services Payment Methods Payment Solutions 130

SaaStr

FEBRUARY 1, 2024

Sales execs can screw up so many things and still close a lot if they just get 1 thing right If they just are a true subject matter expert in the product they sell Yet so many aren't — Jason ✨Be Kind✨ Lemkin  ?? (@jasonlk) January 26, 2024 I remember my first embarrassing sales meeting. I knew an SVP at a Top 20 Tech Company, and really as a favor, he told me he’d do a $25k+ deal with Adobe Sign / EchoSign in the early days.

Sales Hiring 239

Sales Hiring B2B Engineering Enterprise 239

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If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

Payments

Payrix

JANUARY 30, 2024

Pumped up profits, with less heavy lifting How Payrix gave a growing, health and fitness industry software strength to compete. Nick Dennis always knew that he wanted to make an impact in the fitness world. During his senior year at college, while working toward a math degree, he came up with an idea to help fellow students find a fitness partner on campus.

Payment Services 130

Payment Services Payments Merchant Services Payment Solutions 130

Stax

JANUARY 31, 2024

If your company accepts credit card payments ( which it should ), chances are, you’re going to be affected by Visa’s interchange rates. Visa is one of the biggest payment networks in the world, with ~4.2B cards currently in use. So it’s virtually impossible for a business to not accept Visa cards. Visa interchange rates are the fees charged by Visa to process transactions between issuing banks and merchants.

Payment Services 88

Payment Services Merchant Services Payment Methods Accept Credit Card Payments 88

Buffer Resources

FEBRUARY 1, 2024

There are some things that, if you want or need them done, you need to take action without thinking. Social media growth isn’t one of them. If you’re subscribed to this newsletter, chances are you’re always seeking advice and inspiration for how to grow your social media for itself or as a pipeline to your business or creative work.

Social Media 102

Social Media Branding Trends Engagement 102

SaaStr

FEBRUARY 1, 2024

Dear SaaStr: What Is The Ideal Size For a SaaS Marketing Team? The ideal size of a SaaS marketing team until you are at $10m+ ARR is the size that is accretive. The last thing you want is a bunch of “marketers” whose ROI you don’t understand. That’s where things break quickly, and costs spiral out of control. It happened almost everywhere the past few years But marketing is your future.

Scale 237

Scale Marketing SaaS Scaling 237

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In the rapidly-evolving world of embedded analytics and business intelligence, one important question has emerged at the forefront: How can you leverage artificial intelligence (AI) to enhance your application’s analytics capabilities? Imagine having an AI tool that answers your user’s questions with a deep understanding of the context in their business and applications, nuances of their industry, and unique challenges they face.

Artificial Intelligence

Payrix

JANUARY 30, 2024

Back to customer stories A cut above the rest Why Real Green Systems, the leading software platform for lawn care businesses, chose Payrix. At a time when home computers were just coming onto the scene — think 1984 Apple Macintosh — the founder of Real Green Systems realized how software could help him pursue his passion for growing green businesses, and run his lawn care business more efficiently. 37 years later, Real Green is the innovative leader in software for the industry.

Payments 130

Payments Payment Solutions Payment Features Merchant Services 130

Stax

JANUARY 29, 2024

Innovative ISVs and SaaS companies know that one of the best ways to provide value to merchants—while improving your bottom line—is to provide integrated payments. For example, if you’re an invoicing software provider that lets SMBs manage their billing, then it makes sense to add payment processing tools to your platform. Doing so not only streamlines the payment process for your merchants but also opens up a new revenue stream for your company through transaction fees or value-added serv

Merchant Services 88

Merchant Services Payment Services SaaS Payments Payments 88

Buffer Resources

JANUARY 29, 2024

Bluesky has rapidly gained traction in just two years since its launch in 2021, reaching 2 million users in November 2024. This is especially impressive, considering it’s been closed off and is still gated with its invite-only format. The platform became popular as users looked for alternatives to Twitter/X in 2022. It attracted users with its similar look, small community, and focus on decentralization.

Social Media 97

Social Media Systems Review User Experience Mobile 97

SaaStr

JANUARY 30, 2024

So we try to be positive on SaaStr — that’s what helps the most. Showing folks the way, often through tougher times. But there’s a trend I want to highlight now that we’ll see all across 2024. And I’m highlighting so if it’s you — you can get a bit of a kick in the arse and go do something about it. It’s the “NRR Zombie”. What’s that? It’s a SaaS startup that basically fell out of product-market fit after the 2021 boom … but has enough revenue and high enough NRR to keep going.

Headcount 229

Headcount Finance Startup Trends 229

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User Experience

User Pilot

JANUARY 28, 2024

Looking for micro survey templates to collect quick user feedback? This article guides you through important surveys to implement across the customer journey. You will also learn best practices to ensure high response rates while collecting accurate feedback. TL;DR Micro surveys are a streamlined form of traditional surveys designed to gather specific information.

Scale 96

Scale Market Research Software Review Churn 96

Stax

JANUARY 28, 2024

Long before the digital age, newspaper and magazine companies have been using the subscription model to create and retain a consistent readership for their publications. This business model has now been adapted very well in the internet age, especially in the SaaS (Software-as-a-Service) and eCommerce industries. The most potent benefit of the subscription-based business model is that companies are guaranteed a fixed revenue stream—if they can retain their customers or subscribers.

Payment Features 88

Payment Features Payment Methods Payment Solutions SaaS Payments 88

The Moz Blog

FEBRUARY 1, 2024

Explore 3 types of content gap analysis to help you find high-quality content ideas, monitor your competitors, and beat their SERP rankings.

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