SaaStr
OCTOBER 2, 2019
The other day, I had an experience I’ve never had in 14 years of building and buying SaaS: I became That Angry Customer. Really, an Angry Ex-Customer. I don’t have time or energy to get too angry about a few bits and bytes, or a few nickels. But in this case, the vendor just went too far, too many times, and created disruption all across our little tiny team.
Kellblog
SEPTEMBER 29, 2019
I’m frankly shocked by how many startups treat pipeline as a monolith. Sample CMO: “we’re in great shape because we have a total pipeline of $32M covering a forward-four-quarter (F4Q) sales target of $10M, so 3.2x coverage. Next slide, please.”. Regardless of your view on the appropriate magic pipeline coverage number (e.g., 2x, 3x, 4x), I’ve got a slew of serious problems with this.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ProfitWell
OCTOBER 2, 2019
You love your customers. They enable your business to, well, be. You want to retain them and worry about which ones might be looking slyly around over their shoulder, wondering if they could have it better with one of your competitors. Understanding which of your customers is most likely to churn can be an anxious business for a SaaS company. Churn can appear to happen suddenly owing to any number of potential factors, and customers who do churn are unlikely to write you a “Dear John” letter exp
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Andreessen Horowitz
OCTOBER 2, 2019
“To me it’s kinda funny, the attitude showing a n*&#a driving. But don’t know where the f**k he’s going, just rolling”. —Easy E, “Straight Outta Compton”. Years ago, I remember yelling at my CFO Dave Conte. He built a financial … The post The Map and the Terrain appeared first on Andreessen Horowitz.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Tom Tunguz
OCTOBER 4, 2019
In a recent interview, Sid Sijbrandij, the founder of Gitlab observed something about remote teams that I think is absolutely true. I’ve seen it in many of the remote/distributed companies we work with. He said: Remote forces you to do the things you should be doing any way earlier and better. As company scale, they need to develop infrastructure to successfully manage and coordinate large numbers of people.
Cobloom
SEPTEMBER 30, 2019
Selling a new SaaS product isn't easy. Many of the challenges faced in the day-to-day seem impossible to overcome, but the great companies march forward anyway. They keep executing, breaking each impossible challenge down into smaller, solvable problems. Successful SaaS products typically follow a similar playbook, and go through 4 distinct phases: pre-traction, initial traction, initial scale and scale.
Incredo
OCTOBER 2, 2019
Just a few words before we start… In the f??t-????d world ?f t??hn?l?g?, growing ??ur bu??n??? ??n b? a significant challenge. The good news ?? th?t “S?ftw?r?-??-a-S?rv???” ?? growing r???dl? ?n popularity, creating perfect ??nd?t??n? for ?x??n???n among both emerging ?nd established ??m??n???. . Not all businesses rent an office for their activities.
The Daily Egg
OCTOBER 2, 2019
Author’s Note: We want to focus on giving you actionable advice for things you can pay attention to, evaluate, and implement quickly to make sure you get the most out of the remainder of 2019. First up in this series is our most recent webinar featuring ways for you to use Google Analytics and Crazy […]. The post Setting Up Google Analytics and Crazy Egg to Help you Drive More Conversions appeared first on The Daily Egg.
Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments
Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.
Tom Tunguz
SEPTEMBER 30, 2019
Over the weekend, there was quite a bit of press about the challenged state of startup IPOs this year. I was curious about the real trends in share prices, so I gathered the data on some of the more salient IPOs. The chart above shows 11 IPOs at different points in their life cycles. The leftmost column is the price of the shares at IPO, followed by the share price on the first day close, followed by Friday’s price.
SaaStr
SEPTEMBER 29, 2019
Lots of SaaS companies don’t offer a free trial — intentionally. A free trial is a bad idea if: Your product has a lengthy and/or complex deployment process. If it’s going to take 30–60 days to go live, a Free Trial will just lead to failure. That’s way too much work just to see if you might want to buy a product. Most prospects will give up and quit.
Intercom, Inc.
OCTOBER 1, 2019
Most SaaS companies start with a single solution designed for a single audience. But as they pick up steam, offering more products to multiple target markets, it’s easy for the message to get a little fuzzy. When Shane Murphy-Reuter joined us here at Intercom as SVP of Marketing earlier this year, he had to manage four different teams on two continents working on multiple products.
Predictable Revenue
SEPTEMBER 30, 2019
Read more on Cost vs Yield in Outbound Sales Might Be the Most Important Concept You’re Missing… The post Cost vs Yield in Outbound Sales Might Be the Most Important Concept You’re Missing appeared first on Predictable Revenue.
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
InsightSquared
OCTOBER 3, 2019
Combination of leading revenue intelligence solution with activity data capture and next best action sales engine offers industry’s most complete platform to drive predictable growth. BOSTON — Oct. 3, 2019 – InsightSquared , the leading provider of revenue intelligence solutions, has acquired Olono, a leader in sales activity management. The acquisition solidifies InsightSquared’s position as the vendor of choice for revenue operations professionals who want to equip go-to-market teams with a su
SaaStr
OCTOBER 1, 2019
This is a scenario a lot of us will go through. There’s no magic solution here, but a few thoughts: First, build a “better” edition they can choose to upgrade to. Even if they have an unlimited right to your Professional Edition, add an Enterprise Edition. Or Global Edition. Or Unlimited Edition. And truly make it better. This worked well for us when we added a localized version of the product.
Intercom, Inc.
OCTOBER 1, 2019
There are no silver bullets in sales – no tricks, hacks, or mantras that can guarantee you’ll hit target. But there are actionable plays that high-growth companies use to scale their revenue. Having led sales teams at Facebook, Twitter, and now Intercom, I’ve developed and executed many of these plays. These sales plays are the answers to mission-critical questions like “What criteria will I use to hire sales reps?
Predictable Revenue
OCTOBER 4, 2019
Read more on Why Validate an Outbound Strategy?… The post Why Validate an Outbound Strategy? appeared first on Predictable Revenue.
Advertisement
For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
Neil Patel
OCTOBER 1, 2019
Google released a major update. They typically don’t announce their updates, but you know when they do, it is going to be big. And that’s what happened with the most recent update that they announced. A lot of people saw their traffic drop. And of course, at the same time, people saw their traffic increase because when one site goes down in rankings another site moves up to take its spot.
SaaStr
SEPTEMBER 30, 2019
By Rob Nathan, EVP, Integrated Solutions at CardConnect. Payments can be facilitated on a mobile device in a variety of ways. This is a huge advantage for SaaS companies looking to diversify recurring revenue streams in a way that also delights customers. Tablets or phones can be transformed into a formidable payment platform by swiping or inserting cards with hardware plugged into the mobile device.
Intercom, Inc.
OCTOBER 3, 2019
? ?. On this week’s show, we catch up with email marketing strategist, Val Geisler, as she walks us through some practical emailing tips, her process for onboarding, and why she likens career progression to a spiral staircase. Val has experience in a number of different sectors, having started out as a stage manager for operas before moving onto life as a virtual assistant and eventually setting up her own consultancy firm, Fix My Churn.
Predictable Revenue
OCTOBER 3, 2019
We explore in detail how to host a sales kickoff event. We'll look at when to do them, why to do them, and how to do them great! The post The ins and out of hosting a sales kickoff event: when to do them, why to do them, and how to do them great with Emarsys’ Meganne Brezina appeared first on Predictable Revenue.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Andreessen Horowitz
OCTOBER 4, 2019
Editor’s Note: The open source software (OSS) movement has created some of our most important and widely used technologies, including operating systems, web browsers, and databases. Our world would not function, or at least not function as well, without open … The post Open Source: From Community to Commercialization appeared first on Andreessen Horowitz.
SaaStr
OCTOBER 3, 2019
Want to see more content like this? Join us at SaaStr Annual 2020. Doug Pepper | Marketing Director @Shasta Ventures. FULL TRANSCRIPT BELOW. All right. Good morning everybody. How are you? I really appreciate you coming here since Jason Lemkin is speaking downstairs. Are you sure you don’t want to be there? I’m amazed there’s this many people in the room.
Unbounce
OCTOBER 1, 2019
By now, you’ve probably heard something about Zola. If you haven’t, suffice to say that they’re kind of a big deal in the wedding industry. After exploding onto the scene in 2013, Zola quickly became the fastest-growing wedding startup in the United States, trouncing old-school competitors with their headache-free approach to big-day planning.
Predictable Revenue
OCTOBER 1, 2019
Tips on how to write sales emails, social media, and other B2B marketing content that'll keep your customers engaged. The post SaaStock Dublin appeared first on Predictable Revenue.
Advertisement
Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
Andreessen Horowitz
OCTOBER 3, 2019
As Steve Blank has documented in his “ Secret History of Silicon Valley ”, the origin of the American high-technology industry traces back nearly a century to the creation of such critical defense technologies as radar, electronic navigation, and satellites. … The post Anduril appeared first on Andreessen Horowitz.
SaaStr
OCTOBER 4, 2019
There are probably a multitude of reasons. But let me suggest one reason I learned when I was an exec in a F500 tech company: Headcount was most fixed for a year. But, Budgets were more elastic and flexible. Top tech companies might employee 10,000–30,000 or more employees. That sounds like a lot, and it is. But then it all gets broken down into divisions and groups.
User Pilot
OCTOBER 2, 2019
Successfully onboarding your users is a fine art. As we’re about to see from these 5 examples of interactive walkthroughs, engaging your users from the start is essential. In this article, we’re going to take a deep dive into 5 products that get their onboarding right. Each of these products uses interactive walkthroughs to guide their users all the way to product activation.
Expert insights. Personalized for you.
246 
Let's personalize your content