SaaStr
JUNE 5, 2020
Debt for SaaS companies done right is a gift. Done wrong, it can weigh you down like an anchor. Few folks have more data than Nathan Latka and he offers up some insights on how to properly leverage up in SaaS. — ed. Good — and Bad — Types of Debt. Carlota Perez argues in her book Technological Revolutions and Financial Capital that in the early days of a “golden age”, financial capital is necessary to fuel new technology innovation. .
OPEXEngine
JUNE 2, 2020
If your startup is a SaaS (or any other business with customers paying on a recurring subscription basis), churn is a critical metric – particularly net revenue churn and gross revenue churn – that will need constant measurement. Without a clear picture of your churn rates, it’s impossible to know how your departing customers are affecting your monthly revenue and growth.
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ProfitWell
JUNE 3, 2020
Lead generation is the lifeblood of any company. It’s especially important for subscription-based businesses. Every new lead carries the potential for recurring revenue. As a business owner, one of your perpetual goals is to keep generating new and better leads. What’s the best way to do this? With content. But not just any content—content that is designed for customers in your niche.
Hull
JUNE 1, 2020
On June 1-2, Userpilot hosted Product Drive , a virtual summit dedicated to learnings, best practices, and trends in product management, operations, growth, analytics, and more. Hull CEO, Romain Dardour, spoke on the topic of bridging the gap between product data and sales and marketing conversions in one of the event's most popular and highly-attended sessions.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
Point Nine Land
JUNE 3, 2020
The state of fundraising in the spring of 2020, in 12 simple charts At last week’s virtual SaaStr Summit I did a presentation about “Fundraising During a Pandemic”. If you’ve missed it and you’re interested in the topic, here’s a recording: [link] Given that we have a global pandemic and are likely heading into the deepest recession since World War II, it’s obviously not a great time to fundraise.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
SaaSX
MAY 31, 2020
I think the biggest reason that people, and companies, don’t achieve goals is that they forget to think through HOW the goal will be achieved. . How will the goal be accomplished? Examples best illustrate the limited thinking we do when it comes to planning how we will accomplish our goals. . Objective (a.k.a. goal): lose 10 pounds by July 1st. When a person sets this goal, if you ask them how they will lose 10 pounds by July 1st they will probably tell you they are going to eat less and/or exer
Chargebee
JUNE 2, 2020
SaaS Sales tax in the US can be complicated, to say the least. It’s no coincidence that the word ‘taxing’ means burdensome and exhausting.
ChurnZero
JUNE 5, 2020
Is your customer onboarding turning into a fixer-upper? The proper upkeep and continual improvement of a home (and onboarding process) are essential to maintain its value over time. When done right, it’s a worthwhile investment that substantially increases your return. Of course, you need good bones and strong foundation to build from—no aesthetic enhancements (or amount of shiplap) will remedy a weakening structure.
SaaStr
JUNE 3, 2020
Q: “What should your sales team do with marketing qualified leads? Follow-up. There will be a lot of spirited debate between marketing + sales in the lead hand-off process. Do you have MQLs and then … SALs? (Sales Accepted Leads)? Does sales get to reject leads from marketing? How long do they have? Etc. etc. As you scale, and refine this, you’ll have more and more nuances here in your lead qualification process. -> What matters most maybe even all the way to $10m ARR though I’ve found
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
Intercom, Inc.
JUNE 4, 2020
?. We want to share our disgust, anger, and sadness at the killing of George Floyd, and with the decades of injustice and brutality that this time has brought into sharp relief. To our friends in the Black community, we stand with you, and will never tolerate your mistreatment. — Intercom (@intercom) June 2, 2020. We’re very conscious that we have a lot of work to do around diversity and inclusion at Intercom, and we have not always been where we want to be in that regard.
Andreessen Horowitz
JUNE 3, 2020
Just listen. A special episode of the a16z Podcast, with Shaka Senghor and Terry Brown , in conversation with a16z co-founder Ben Horowitz — given recent events around George Floyd and far beyond. The conversation goes deep and on the … The post What We Can’t Reveal We Can’t Heal appeared first on Andreessen Horowitz.
Neil Patel
JUNE 2, 2020
Don’t worry… your traffic hasn’t gone down (or up) because of the Page Experience algorithm update hasn’t rolled out yet. But it will in 2021 according to Google. Due to the coronavirus, they decided to give us all a heads up on the future algorithm update and what it entails… that way you can adjust your website so your traffic doesn’t tank. So, what’s the Page Experience update and how can you prepare for it?
SaaStr
JUNE 1, 2020
The tough truth is from 0.5–1.5 sales cycles. Sales is tough. It’s a lot of No’s to get to a Yes. And while sales is pretty similar in SaaS at a given price point / ACV, different products are still different to sel l. A rep good at one product can fail at selling another. Training and support matter. Not all reps can work with the limited support, onboarding and training you get at a start-up.
Speaker: David Warren and Kevin O’Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
Sales Hacker
JUNE 4, 2020
The influence of COVID-19 on the marketplace and our sales operations has completely changed the business landscape, and there may be no turning back. While many things can impact a sales team, most of us have never encountered the kind of confusion created by the arrival of the pandemic. More than ever, team leaders need to ask themselves how they can prepare for the future and use what they’ve learned during these last few months to excel in the days to come.
Andreessen Horowitz
JUNE 3, 2020
“Picket lines and picket signs. Don’t punish me with brutality. Talk to me, so you can see. Oh, what’s going on. What’s going on”. –Marvin Gaye. Last week the country watched the slow and heart-wrenching murder of George Floyd and … The post Introducing the Talent x Opportunity Fund appeared first on Andreessen Horowitz.
Groove HQ
JUNE 3, 2020
Nine real customer success strategies we use at Groove, along with templates to set them up yourself. The post 9 Customer Success Strategies That Actually Scale (Plus 4 Metrics We Track) appeared first on Groove Blog.
SaaStr
JUNE 2, 2020
Do startup investors care about how employees are treated where they invest? The reality is VCs for the most part sort of care. What I can tell you 100% for sure is one you have even a small team, VCs: Will all look at your Glassdoor ratings. This is so easy to research / see. Will all do due diligence at least on how CEO is perceived, internally and externally.
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
Agile Payments
JUNE 3, 2020
If you work in the professional services industry then you likely have heard the buzzword, Fintech over the years. Fintech, or businesses that combine financial services with technology, have become somewhat of a phenomenon in recent years. These companies, often from Silicon Valley, are sleek, modern businesses that approach the finance industry with sophisticated technology to optimize business financing processes such as payments, banking, and more.
Andreessen Horowitz
MAY 31, 2020
In this special “3x” episode of our news show — where we cover the headlines and tech trends, offering analysis, frameworks, explainers, and more — we cover the tricky but important topic of Section 230 of the Communications Decency Act. … The post 16 Minutes on the News #32: Section 230, Content Moderation, Free Speech, the Internet appeared first on Andreessen Horowitz.
Groove HQ
JUNE 1, 2020
Want to know how to connect with influencers and VIPs? Here are two word-for-word email scripts you can use in your outreach. “How did you connect with _?” It’s a question that I get all the time. Whether it’s a VIP that we published an interview with, a publisher whose blog we guest posted on, […]. The post How to Connect with Influencers and VIPs: The Exact Email Scripts I Use appeared first on Groove Blog.
SaaStr
JUNE 4, 2020
A few more existential thoughts & learnings if you get an offer to buy your start-up: 1. The “quality”/brand of the acquirer is less important than we tend to think. Selling is selling. It’s not yours anymore. I know it may sound appealing to “Continue Your Vision Inside of Google” or “Go 1000x Bigger Inside of Apple” or whatever, but even if it’s true at some level, it doesn’t matter in the end, 2-3-4 years down the road.
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Choosing the right Embedded Payments partner can feel overwhelming. This comprehensive buyer’s guide simplifies the process by breaking down seven key criteria to consider, from platform technology to security and growth potential. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide equips software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
Agile Payments
JUNE 1, 2020
Ease of IVR menu flow configuration and editing. Legacy IVR systems can require developer assets to be used from the IVR payments partner when initially configuring a menu and IVR workflow and subsequent edits should the menu flow require a change. In many cases these can be extremely expensive to the using organization. We have heard instances where a using organization was quoted thousands of dollars to change from using a text to speech engine to using their own recorded voice talent.
Sales Hacker
JUNE 1, 2020
Well before the age of coronavirus — it seems like a lifetime ago, doesn’t it? — we were seeing a steady, rapid increase in sales teams who were transitioning to remote work. And for good reason: It can benefit everyone. Employees, especially millennials , appreciate the flexibility to work from anywhere, and sales orgs open themselves up to a much larger pool of talent when they’re not limited to hiring locally.
FastSpring
JUNE 1, 2020
There’s a significant ecommerce boom going on right now. In fact, according to PriceSpider, traffic on May 3 was up 233% over an average day before the stay-at-home orders started. They also found that sales were up 22% from April 22 to April 28 compared to the week of Black Friday. That’s incredible! So, what does that mean for you? It’s an opportunity.
SaaStr
JUNE 5, 2020
If you missed any of the sessions from SaaStr’s New New in Venture, they were pretty awesome. Catch up here on what’s really going on in venture and fundraising, right now, with everyone from Aileen Lee to Keith Rabois to The Forbes Midas List and more! These sessions were our highest-rated ever for a SaaStr event so dig into them here and let us know what you think.
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
IT World
JUNE 2, 2020
Work environments may look dramatically different when the COVID-19 pandemic abates, and IT teams will have to continue to adjust technology services to meet the shifting needs of organizations. While much is still unknown, network pros can be learning new skills even during the pandemic, so they'll be better prepared for what comes next. "Coming out of this crisis, I think companies will be examining how they do networking," says Mark Leary, research director, network analytics, at research fir
Sales Hacker
JUNE 2, 2020
Without the right approach and structure, sales and operations planning (S&OP) can quickly become more of a burden than an asset. We’ve put together seven tips to improve your sales and operations planning process so you can avoid common pitfalls, improve ROIs, and develop responsive solutions in real-time. Identify Your Key Metrics for Individual Segments.
Nimble - Sales
JUNE 2, 2020
The trend of remote working has been growing over the last couple of years and to date, it continues to gain popularity within companies across the globe. More and more businesses are adopting this working model because most times, it brings about positive outcomes. We are talking about a win-win situation. By allowing your employees […]. The post How Non-Tech Companies Can Benefit From a Remote Workforce appeared first on Nimble Blog.
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