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Today we're launching Good Better Best: a weekly deep dive on pricing and packaging strategies written by Rob Litterst , who helps head up our pricing team. Each issue features analysis of a specific packaging case study readable in 5-10 minutes. Zoom's freemium decision tree. The famous Freemium swerve that changed video-conferencing. By now, we’re all familiar with Zoom.
We've all heard stories of ' disruptive growth hackers' transforming tiny SaaS start-ups into multi-billion dollar businesses. This type of SaaS growth hacking has allowed creative founders, developers and marketers to achieve incredible growth through the sheer virtue of experimentation - trying any and all tools, techniques and strategies at their disposal to grow their business.
A crisis is a time for Customer Success teams. In situations such as the current COVID-19 pandemic, your CS team can take action to prevent customer churn during the pandemic while also helping to build a sustainable future for both parties once the danger passes. Through constant, customized communication, reviewed and honed business goals, and a platform that collects data and makes it actionable, your Customer Success team can lead you through this once-in-a-generation challenge.
The environment in which we communicate, at least for some of us, has changed dramatically over the last few months. Take a deep dive into the ever-important topic of communication in virtual environments, and managing screen fatigue. The post Communicating effectively in a virtual environment with Dr. Ethan Becker appeared first on Predictable Revenue.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
This first appeared in the monthly a16z enterprise newsletter – subscribe here. In this edition. The quarantine effect on B2B sales. 6 strategies for selling in COVID-19. To charge or not to charge: free v. paid trials. Training power. … The post The quarantine effect on B2B sales; free v. paid trials; training power users appeared first on Andreessen Horowitz.
I’m not ashamed to admit that when I set up our first SaaS sales comp plan, I had no idea what I was doing. In my first start-up, yes I sold to the enterprise. I sold $6m our first year (man, that sounds good looking back on it). But I did all the sales myself, and stupidly, had no sales comp plan at all ??. Then at Adobe Sign / EchoSign I had some good — and painful — learnings.
I’m not ashamed to admit that when I set up our first SaaS sales comp plan, I had no idea what I was doing. In my first start-up, yes I sold to the enterprise. I sold $6m our first year (man, that sounds good looking back on it). But I did all the sales myself, and stupidly, had no sales comp plan at all ??. Then at Adobe Sign / EchoSign I had some good — and painful — learnings.
Learn how to use your customer support software as a catalyst for growth. The post 10 Growth Opportunities Hiding in Your Customer Support Software appeared first on Groove Blog.
The monthly recurring revenue (MRR) of my MarTech startup Friendly recently has exceeded $1,000 – just 94 days after its launch. But it took me more than 20 years to get there. Running a product company was a dream of mine since my teenage years. There was always something holding me back though. In my teenage years it was missing role models. In my twenties, the advice of parents and friends to "get a good education".
Back in 2014, we led Datadog’s Series B for a few big reasons: they solved a pain point nearly universal among developers, delivered value to customers without any friction, and tended to grow rapidly inside an account after the initial adoption. At that time, there wasn’t yet a term for what’s now known as product led growth (PLG). Product led growth is an end user-focused growth model that relies on the product itself as the primary driver of customer acquisition, conversion and expansion.
We’ve crossed 6,000 posts and answers on SaaStr and we held off for a long time on writing one on How to Have a Great Board Meeting, and most other VC tropes. We might write that post, soon, however, just from a founder perspective. But I thought it might be useful to assemble a “Top 10” list of things that are relatively easy to do, now, that will make your investors and board happier.
Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments
Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.
In this era, virtual events have replaced IRL events. Virtual events have many obvious benefits. No hotels, no event venues, no catering, no ensuring guests are in the right city at the right time. But there are unanticipated benefits that are only now coming to light. Many of our portfolio companies have experimented with virtual events quite successfully.
You might be planning on reducing your budget in every way possible to reduce risk in times of uncertainty. But failing to maintain sales strategies could jeopardize your long-term objectives for growth and put you back behind the starting line when the marketplace recovers. The post Navigating the New State of Sales: Cost Management and Sales Effectiveness appeared first on Predictable Revenue.
As part of our new Conversion Benchmark Report , Unbounce ran a survey of marketers, working in dozens of industries, in early 2020. We wanted to know about your plans when it comes to running a high-converting campaign—as well as the role played by landing pages in supporting your post-click strategy. How do our expectations line up with the insights revealed by a machine learning analysis of 19 million conversions ?
If you squint as you read TechCrunch, you’ll notice a pattern in a bunch of articles about Hot Startups. “Bob worked at Pinterest for 8 months before he …” or “after a stint as senior something engineer at Facebook [12 months], Bill joined …” etc. etc. It’s the one-year job culture. The rise of the engineer with highly portable job skills, and essentially zero percent unemployment for any top 20% developer, is in many ways a great thing.
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
Thanks to everyone who responded to my post about US Economic History. I received a torrent of suggestions for books and decided to share them with everyone, in case you’re interested in the subject. I’m going to be working my way through them and just started the book on Keynes. As I learn interesting things, I’ll share them here.
Selling at this stage doesn’t have to only be reactive. By adjusting your prospecting efforts to this new reality, you can set the foundation for more meaningful interactions before sending a single cold email. The post 4 Ways to Adapt Your Prospecting in the New Normal With Sales Navigator appeared first on Predictable Revenue.
Imagine a potential customer is sitting in their car, waiting to pick up their kids from school. They’ve got 15 minutes to kill, so they pick up their phone and (because they’re 46 and don’t know about TikTok yet) scroll through Facebook. Between checking out their best friend’s pictures from a tropical vacation and trying to untangle their Aunt Ida’s… uh, “unorthodox” political insights, they see your Facebook advertisement for gorgeous, handmade
Q: Why are tech-heavy companies shooting up in the stock market? There are some mysteries no doubt, but not in Cloud / SaaS. Cloud stocks are on fire since March 15 because since Covid-19, we are living in the Cloud: We don’t fly. We Zoom. We can’t get to the office. So we need RingCentral and Talkdesk and Five9 to talk to customers from home. We can’t meet up as a team anymore.
For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
Please note: Once you install the extension, all you have to do is go to Google and perform a search. That is where you’ll see data. I promised that I would release a new version of the Ubersuggest Chrome Extension today, and now it’s out. You can go here to install it. If you are wondering what’s new… well, let’s just say the changes have made keyword research much better and a lot easier.
In the past decade, our progress in Artificial Intelligence has been staggering. We’ve gone from barely detecting cats in YouTube videos to building cars that can drive themselves. And yet, as our aspirations for A.I. have become grander, it has … The post The Long-Tail Problem in A.I., and How Autonomous Markets Can Solve It appeared first on Andreessen Horowitz.
Let’s face it: brand marketers get a bad rap. In the last decade, the conversation has focused on technical marketing: growth hacking, conversion rate optimization, SEO, the merging of product and marketing, and data, data, data. At the same time, brand became less exciting—and sometimes an afterthought. It was too “fluffy.” But that’s all changing.
Are you excited for SaaStr Enterprise on July 29? You should be! 5,200+ Cloud CEOs, CTOs, CXOs, VCs and execs focused on the Enterprise. 200+ Invite-only CTOs and CIOs from Global 2000 and Fortune 500 and Tech leaders. 100+ Roundtables. Incredible sessions with CEOs and CXOs of Box, Shopify, Intuit, Coupa, Pagerduty, Algolia, Adobe, nCino, Salesforce, Velocity, and more!!
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Stop writing case studies the old way ! You know, the ones where you just show some before-and-after data, toss in a couple of quotes from your customers saying how great you are, and call it a day. Case studies like those can work. But they don’t get the “OMG this is exactly what we need. Let’s hire this person/company immediately” reaction that we are going for.
For generations, the field of biology has been largely defined by its discoveries. Now, because many crucial aspects of biology have begun the transition from an empirical science to an engineering discipline, the pendulum is shifting from “What can we … The post 16 Open Problems in Engineering Biology appeared first on Andreessen Horowitz.
Today’s storytellers are in high demand. Everyone wants your content and they want it now, whether that’s internal comms, reports or articles. But whittling down lengthy videos to short, punchy updates is tedious. Manual transcription is painfully slow, costly and riddled with inefficiencies. We know the drill. Play. Stop. Type. Rewind. Work takes hours, if not days.
Q: How stressful is it to run a venture-backed startup? Being a CEO in general is pretty stressful ??. Being venture-backed is really only more stressful than any other company for two reasons: You have to carefully manage to your Zero Cash Dat e. You need to know exactly when you run out of money. More here: Knowing — and Sharing — Your Zero Cash Date | SaaStr.
Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
Excerpts from the latest Subscribed Podcast with Ken Doctor. We talk to Ken about the impact of COVID-19 on publishing, the balance between advertising and subscriptions, and the path to more sustainable business models. The post Subscribed Podcast: Ken Doctor on COVID-19’s Impact on Publishing appeared first on Zuora.
Many don’t realize we even need to think about the possibility of security hacks when it comes to things like pacemakers, insulin pumps, and more. But when bits and bytes meet flesh and blood, security becomes literally a life or … The post a16z Podcast: Taking the Pulse on Medical Device Security appeared first on Andreessen Horowitz.
A lot of what sales trainers have told you is wrong. Although, “wrong” may not be the correct word. Their lessons don’t work like they once did. Obsolete is probably more appropriate. The fundamentals of Sales never change, but their application to a new technologically-driven market will cause change. Because of this, many established sales training practices don’t work like they used to, and in some cases, they can even hold you back.
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