User Pilot
FEBRUARY 28, 2023
Which are the best user adoption strategies for driving growth in SaaS? In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value. Adoption is essential because it drives customer success and increases engagement.
Predictable Revenue
MARCH 1, 2023
Jake Biskar joins the Monthly Meta Podcast to discuss the importance of clean data when prospecting and tips for better email outreach. The post The Importance of Clean Data When Prospecting appeared first on Predictable Revenue.
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Sage Intacct
MARCH 2, 2023
The demand for billing flexibility is one of the hallmarks of the SaaS industry. Between usage-based billing , feature pricing tiers, and all kinds of hybrids between the two, accounting teams at startups are quickly discovering the need for effective, sophisticated usage-based billing software.
SaaStr
MARCH 1, 2023
So what if I told you there is a SaaS company you likely have never really heard of unless you are in adtech / advertising, doing $2 Billion in ARR, with a $28 Billion market cap even today, that’s insanely profitable and yet still growing 32%? Yes, this company exists. It’s called The Trade Desk. It’s self-service SaaS for AdTech, so it’s often seen more as an Adtech player than a SaaS company, but the reality is it’s software for ad spend.
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Valuize Consulting
MARCH 2, 2023
A Digital-First Approach To Delivering Efficient Customer Value: Are You Leveraging The Power Of Digital Touch For All Of Your Customers? The needs and expectations of the modern B2B customer are multifarious and ever-changing; 57% of customers prefer online channels of communication & 78% of customers have used multiple modalities of engagement across their customer journey (Salesforce, 2020 ).
CloseSaaS
FEBRUARY 27, 2023
Want to avoid cold calling? These 11 amazing alternatives to cold calling will help you bring in business and close more deals this year.
Tom Tunguz
FEBRUARY 25, 2023
The FTC reportedly will sue to stop Adobe from acquiring Figma. Similar questions have surrounded Microsoft’s acquisition of Blizzard; The US Department of Justice seeks to unwind the Google/DoubleClick merger ; British regulatory bodies forced Facebook to reverse its Giphy acquisition. Visa abandoned plans to buy Plaid after facing a suit. We’re entering a period wherein governments regulate large technology businesses more actively.
Chargebee
FEBRUARY 27, 2023
Keeping track of your company’s finances is very important.This includes but is not limited to tracking what you’re bringing in, but also being able to capitalize on time-based profitability, and keeping your data handy for the IRS.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
SaaStr
FEBRUARY 27, 2023
So we’ve done a few good posts on SaaStr about how to steal a customer / prospect from a competitor on SaaStr here: How to Steal a Customer From the Competition (a good one) Want to Steal a Customer From the Competition? You Gotta Do the Work (Of Course) Your Competition is Trying to Sell To, And Steal, Your Customers And yet, I still see so few SaaS companies doing even the most basic steps here.
The Daily Egg
FEBRUARY 25, 2023
You can’t be in two places at once, but with Sciforma you can manage much more than just one project at a. The post Sciforma Review appeared first on The Daily Egg.
Tom Tunguz
FEBRUARY 27, 2023
In August, I wrote about why Omni’s technology reinvents BI once more. The Omni founding team hails from Looker & Stitch. They’ve set out to solve the problems customers faced with the previous generation of BI. Today, I can show you what this means in practice because Omni is commercially available. Anyone who has managed a larger BI deployment has faced the challenge of managing hundreds, perhaps thousands of metrics.
IT World
FEBRUARY 28, 2023
Facebook went all in on the “metaverse” a year and a half ago. The company changed its name to Meta and started pumping a billion dollars a month into a Hail Mary boondoggle to achieve relevance in the post-social world to come. Now Meta finds itself entering a “ metaverse winter ” — a general decline in investment and excitement around the idea. Meta itself has laid off thousands in its metaverse and social businesses alike.
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
SaaStr
FEBRUARY 25, 2023
Dear SaaStr: Does Raising Funding From VCs Limit Your Exit Options? While technically true, especially if you’ve raised a lot (as many did in the Boom Times of late 2020 to early 2022), I believe embedded in this thinking is some bad advice. VCs are expecting a positive return on their investment. They are wished for 100x their money (that’s what “makes a fund), hoping for at least 10x their money, OK with 5x, and will settle for 2x-3x.
Nimble - Sales
FEBRUARY 28, 2023
Last month, our Nimble CEO Jon Ferrara, hosted a webinar with DLA Ignite founder Tim Hughes. Tim is recognized as a leading pioneer and innovator of Social Selling, and Jon is a SaaS entrepreneur and a CRM pioneer. When two recognized industry leaders and experts come together to share their knowledge and information, it’s something […] The post Nimble Webinar: 3 Things You Need For Digital Sales Success in 2023 appeared first on Nimble Blog.
Tom Tunguz
MARCH 1, 2023
Over the past week, I put ChatGPT to the test, enlisting it as copy-editor for a forthcoming blog post. Here was my process: I dictated a blog post outline into a Google document I prompted ChatGPT to revise the post for clarity & pasted the text I copied ChatGPT’s response, edited it some more & consulted ChatGPT for three rounds just like John McPhee So, does a robot copy-editor work in practice?
Clouded Judgement
MARCH 3, 2023
Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Consumption Thoughts We’re really learning a lot about consumption models, and how they fare in a down market. Coming into this cycle I had two hypotheses on how consumption models would fare relative to their seat based counterparts (speaking in very generalized terms): Hypothesis A : Consumption takes a hit first, with the hit to seat based coming on a lag.
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
SaaStr
MARCH 2, 2023
So if you were on social media this week, you probably saw a ton of YC companies talking about how they were in the 2023 Top Companies. SaaStr Fund has invested in several of them, from Algolia to Treasury Prime to RevenueCat and more and it’s always fun to see awards and similar content from leaders like YCombinator. But beyond the great stories of who is breaking out, I found a quiet set of statistics even more interesting: where they are breaking out.
FastSpring
MARCH 3, 2023
When you’re using a DIY payment solution like Stripe, making it work for your business falls on your developers. From testing out plugins to setting up new payment methods, maintaining Stripe can be very time-consuming. What if, instead of spending so much time making your payment stack work for you, your developers could focus on your product? This is one of the primary reasons why growth expert Fred Linfjärd encourages SaaS companies to consider using a merchant of record instead of a DIY solu
Predictable Revenue
FEBRUARY 27, 2023
We surveyed over 160k+ cold calls to find the most common and difficult objections and how to overcome them. Here’s what we learned. The post Most Common (and Hardest!) Objections to Get Past appeared first on Predictable Revenue.
IT World
MARCH 2, 2023
OpenAI has made available APIs for ChatGPT and the company’s AI-powered transcription and translation service Whisper. These APIs will help businesses to integrate ChatGPT and Whisper into their conversation platforms and will be substantially cheaper than using the company’s existing language model. “Through a series of system-wide optimizations, we’ve achieved 90% cost reduction for ChatGPT since December; we’re now passing through those savings to API users,” the company said in a blog post.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
SaaStr
MARCH 2, 2023
Dear SaaStr: When Do You Start to Develop a Brand in SaaS? In my experience, probably about $2m worth of happy customers. At that point, you don’t have a world-famous brand or anything. But you do start to have a “mini-brand”, where folks in your top niche or segment start to have heard of you. If your product costs $2,000 a year, that might be around 1,000 customers.
Andreessen Horowitz
MARCH 3, 2023
When a new social app starts to “work,” it feels like magic, but often looks like a black box. What causes a product to take off, and then continue to pick up steam—to the point where millions of people are … The post Do You Have Lightning In a Bottle? How to Benchmark Your Social App appeared first on Andreessen Horowitz.
Nimble - Sales
MARCH 1, 2023
We are excited to announce we’ve updated our Nimble mobile Apps to support our newly Redesigned Deal Pipeline features. These updates are available for both our iOS and Android apps. As you may have heard, we recently soft-launched our new Redesigned Nimble Deals Feature. Now with our updated mobile apps, you can start using our […] The post Nimble Adds New Deal Pipelines to Mobile Apps appeared first on Nimble Blog.
IT World
MARCH 1, 2023
By now you’ve likely read the reviews of the new generative AI chatbot embedded in Microsoft’s Bing search engine : how in an exchange with New York Times reporter Kevin Roose it turned into a lovelorn stalker , professing its love for him and trying to get him to leave his wife, or when it told an Associated Press reporter he was ugly and had bad teeth, likening him to Adolf Hitler “because you are one of the most evil and worst people in history.
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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
SaaStr
FEBRUARY 28, 2023
So with our first SaaStr APAC behind us, it’s time for the 4th SaaStr Europa ! This time we’re moving to London, for the biggest Europa ever! Right now we’re tracking to 162% of 2022’s attendance in Barcelona, which was already a record. We’re hoping to approach or hit 5,000 total SaaS founders, VCs and execs in London!
Chart Mogul
MARCH 1, 2023
Retention isn’t a silver bullet, but in SaaS, it’s the closest thing to it. Why is retention so pivotal? What does good retention look like? And does higher retention mean higher growth? We analyzed it all in our inaugural ChartMogul SaaS Retention Report. Here are the four insights that stood out in our research: Companies … Retention isn’t a silver bullet, but in SaaS, it’s the closest thing to it.
Neil Patel
MARCH 1, 2023
When targeting businesses vs. customers with your SEO tactics, there are different formulas that come into play. But the answer is always the same: “Content matters.” This especially applies in the world of B2B, where it generally takes longer for a conversion to take place and your average customer has more knowledge of their specific niche. The right keywords mean people can find you when searching for products and services like yours.
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