Intercom, Inc.

MAY 1, 2018

Convincing potential users to sign up for your product isn’t easy. But what happens next is far more important. The latest batch of billion-dollar companies are built on high customer retention. They help their users be successful, and that means providing great onboarding. At Traction Conference, an event all about how to keep and grow customers and revenue at scale, I explained how to build onboarding based on your customers’ goals, and why when your product improves, your onboardi

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Retention Payment Methods Onboarding Payment Solutions 223

Tom Tunguz

MAY 1, 2018

“Don’t be so hard on yourself when things go badly and don’t be so proud of yourself when they go well.” I think this is one of the hardest pieces of advice to follow. Chance is an important contributor to any outcome. sometimes we just get lucky. That recent crypto trade in which you made 25% in an hour. The time you met your significant other for the first time.

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Interviewing Startup Metrics Business 179

The Angel VC

MAY 4, 2018

I’m late to the party here, I know. Dropbox went public a bit more than a month ago and I’ve finally had a chance to take a close look at the company’s S1. I’ll be sharing a few specific observations from the S1 review, but let’s start with some more general thoughts about the company. The mighty king of Freemium Like Zendesk, Yammer, and a few other SaaS companies that were all founded around 2007-2008, Dropbox was one of the early champions of the "consumerization of the enterprise" movement.

Underperforming Technical Team 143

Underperforming Technical Team Technical Review Systems Review Software Review 143

Practical Advice on SaaS marketing

MAY 4, 2018

Everybody’s got a story about bad customers. In case you can’t get your fill, a Google search on “customers from hell” fetched 33,100,000 results. These customers can be infuriating, frustrating, and just plain rude. But if you’re a software-as-a-service (SaaS) company, bad customers can be much worse than that. They can be downright dangerous. No way to recover your costs For one thing, these bad customers are likely to cost you money, not make you money.

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Underperforming Technical Team SaaS Business Acquisition 122

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Payment Solutions

Intercom, Inc.

MAY 4, 2018

Imagine walking into the office one morning and having your star team member ask if you have a few minutes to talk. In person. Your instincts tell you nothing good is going to come out of this conversation. And unfortunately, your suspicions are confirmed when they hand you their resignation and explain they’ve been offered “a new and exciting opportunity” that aligns with their career aspirations.

Underperforming Technical Team 223

Underperforming Technical Team compliance Development Engineering 223

Chargebee

MAY 3, 2018

The tiny details in user onboarding make the difference between good and great. It’s important we think about them and take time to get them right. Here’s something that can help.

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Onboarding 89

Sales Hacker

APRIL 30, 2018

To see what selling on steroids looks like, check out companies with the best sales enablement strategies. You’ll discover a lively place, with a lot of things — like revenue, productivity, and win rate s — going up, and a lot of things — like speed to revenue, sale cycle period, customer churn, and staff attrition rate — going down. It’s an up-and-down ride that moves the needle where it matters, driving sales teams to peak performance and customers to brand loyalty. .

Sales Enablement 85

Sales Enablement Scale Sales Recruiting Sales Hiring 85

Intercom, Inc.

APRIL 30, 2018

When a visitor or lead gets in touch on your website, it’s important to get as much context as you can around the live chat conversation you have with them. Your aim should be to understand what they want, how you can help them and to judge how fast they need a solution. With lots of inbound leads, you’ll need to prioritize which ones need a response first, and it’s not always as easy as you might expect to make this judgment call.

B2C 214

B2C B2B Sales Development 214

InsightSquared

APRIL 30, 2018

Dear Sales, I’d like to help you more. I’d like to help you faster. But to do so, I need your help. If you follow these three simple tips, there’s virtually no limit to the help you’ll get from me and my operations colleagues. What are they? Glad you asked. First: Give me context — even at a high level. I don’t need pages of detail (I don’t even want lots of detail), but I definitely need more than an orphaned screenshot and a frantic plea on Slack, like this error message I got yesterday:

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Sales Cloud Software Business 69

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Payment Solutions

FastSpring

MAY 2, 2018

The impending General Data Protection Regulation (GDPR) deadline is a hot topic on everyone’s mind these days. However, these regulations are a small step forward in the data privacy movement.

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Data Trends 60

Sales Hacker

MAY 4, 2018

The post How to Increase Conversion Rates by 580% With a Sales Conversation Roadmap appeared first on Sales Hacker.

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Sales 75

Intercom, Inc.

MAY 3, 2018

Product management is about solving problems. How can we help our users complete their job-to-be-done cheaper, faster or easier? Finding those problems to solve, however, becomes increasingly difficult as you scale – where the volume of feedback, and noise level of the vocal minority, compounds by the day. Not to mention changes to workflows affecting an increasingly large amount of users.

Payment Methods 195

Payment Methods Merchant Services Scale Payment Features 195

CloseSaaS

APRIL 30, 2018

Every founder wants to hire only the best. But human beings are complex creatures. We all have our own unique strengths and weaknesses. So what do you do when you find someone who seems like the perfect fit, and then discover they suck at something important?

Sales Hiring 52

Sales Hiring Startup Sales 52

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

Groove HQ

MAY 3, 2018

Bringing design harmony to the new Groove. Back when we launched the Groove 2.0 beta in March, we knew going in that the design was very different. Our intent was to streamline the inbox experience and make it easy for users to focus on their work without unnecessary distractions. The purpose of the beta was […]. The post Sneak Peek: Refining the New Groove Inbox appeared first on Groove Blog.

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Sales Hacker

MAY 3, 2018

The post How VPs of Sales Should Measure The Effectiveness of Cold Calling in 2018 appeared first on Sales Hacker.

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Sales 71

Intercom, Inc.

MAY 2, 2018

Since IBM coined the term “Help Desk” in the 1970s, customer support has come a long way. We’ve moved from call centers, to ticket-based helpdesks, to increasingly personal types of customer support. Over the past decade, one of the most popular (and personal) support channels has been live chat. However, having live customer conversations doesn’t come without its challenges.

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Customer Support Scaling Communication Branding 190

ITPro

MAY 4, 2018

Opinion. Citrix hopes to impress in California after a rocky year.

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

Chart Mogul

MAY 4, 2018

This week: Some excellent pricing lessons from First Round Capital, a framework for improving product quality and a three-headed unicorn. In SaaS Roundup, we comb through the noise to find you only the best SaaS-flavored reads of the week — just our top three. You can also receive SaaS Roundup in your email inbox every Friday — just drop your email here and you’ll receive the next issue.

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Pricing SaaS Benchmarks Finance 40

Sales Hacker

MAY 4, 2018

The post Clone Your Star Sales Performers: a 4 Step Process appeared first on Sales Hacker.

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Sales 68

Claudiu Murariu

MAY 4, 2018

If you offer live chat in your app, you will surely have asked yourself one of the following questions at least once so far: How many of the live chat sessions are started by new customers? How many of the live chat interactions help generate revenue? Can you use the live chat team as a growth channel? Let me share with you the real story of one of our customers who wanted to find out how the live chat influences clients to finish the onboarding.

Strategy 40

Strategy Onboarding Investment Technical Support 40

BetterCloud

MAY 2, 2018

This content originally appeared as a whitepaper on InsideTrack. This three-part blog series will explore the advantages of going cloud native and offer tips for organizations that are ready to modernize their IT system. Part 3 dives into tips on getting started. (We recommend reading Part 1 and Part 2 here.). How to get started. Avoid hybrid cloud options.

Cloud 40

Cloud Innovation Startup Trends 40

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Chart Mogul

MAY 4, 2018

In our second Mogul I/O roundup, we’re bringing you a rundown of the conversation and insights from our recent New York event panel, featuring Honey, Movable Ink, Vestwell and Insight Venture Partners. Heads up: Tickets are now available for our Mogul I/O London event on May 30th, in partnership with Marvel! See more details and reserve your spot today.

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Underperforming Technical Team Churn Systems Review Engineering 40

Sales Hacker

MAY 4, 2018

The post How To Create Your Sales Onboarding Playbook From Scratch appeared first on Sales Hacker.

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Onboarding Sales Hiring Sales 62

ITPro

APRIL 30, 2018

Analysis. Two-thirds of ITDMs at large organisations are concerned about keeping up with security requirements for SaaS adoption.

SaaS 40

SaaS Business 40

BetterCloud

MAY 1, 2018

This content originally appeared as a whitepaper on InsideTrack. This three-part blog series will explore the advantages of going cloud native and offer tips for organizations that are ready to modernize their IT system. Part 2 discusses laptop management patterns, loose coupling, SSO as a default, self-service, and collaboration. (If you missed Part 1, which explored the term “cloud native” and zero trust network architecture, check it out here.) .

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Outsourcing Services Cloud Technical Review Systems Review 40

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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

Payments

Tom Tunguz

APRIL 29, 2018

The venture capital markets are flush with capital. We’re approaching the heady days of the dot com era. In that epoch, despite the record volumes of venture dollars, startups went public quickly, in 4-5 years. Today, that timeframe is no longer realistic. In fact, the surfeit of private dollars delay IPOs. From 2000-2005, the “typical” IPO-bound startup listed on an exchange 5 years after founding.

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Venture Capital Marketing Software Startup 125

Sales Hacker

MAY 2, 2018

In my first article of this series, I spoke about how to structure your discovery meetings. In part two, we took a nosedive into what a successful meeting opening looks like with ILPA (Introduction, Last Time We Spoke, Purpose, Agenda. It’s now time to talk about probing questions in sales. As we remember from ILPA, we have already set the expectation that you will have questions for the prospect.

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Sales Data Software Business 57

Chart Mogul

MAY 2, 2018

Couldn't make it to Mogul I/O San Francisco? Here's your rundown of topics and insights from the evening, from some of the top thinkers in SaaS. Heads up: Tickets are now available for our Mogul I/O London event on May 30th, in partnership with Marvel! See more details and reserve your spot today. The ChartMogul team is still buzzing with insights from our first ever event series, Mogul I/O , which ran in San Francisco and New York over the past couple of weeks.

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Underperforming Technical Team Scale Churn Pricing 40