Sat.Aug 11, 2018 - Fri.Aug 17, 2018

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How Long Should Your SaaS Software Trial Period Be?

Tom Tunguz

How long should you let a customer use your software before they sign a contract? You could offer them a 7 day free trial. Or 14 or 21 or 30 or 90. Longer trials might be better. The customer could delve deeper into the product, become more committed and sign a larger contract. Shorter trials drive urgency, weed out the uncommitted, and result in shorter sales cycles.

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Building a long tail of evergreen content

Intercom, Inc.

The first law of content marketing is that publishing is an expensive business. No matter how hard you try to circumvent it, the first law will always come back and bite you. One common approach is to outsource content production, which can be cheaper in pure monetary terms. But unless someone, preferably an editor or with some editorial skills, is closely managing that process you’ll end up paying more for it in the long run.

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6 Inspiring Talks to Binge Watch, as Recommended by Expert Marketers

Unbounce

You know how word of mouth is like the Holy Grail of marketing? There’s nothing quite as powerful as someone whose opinion you trust simply saying, “hey, check this out.”. Well, the other day my colleagues and I were talking about talks: conference talks, TED Talks, university lectures, a few candid post-dinner nuggets of wisdom from a tipsy aunt. We were recommending ones we’ve found helpful or inspiring as marketers (whether the topics focused on marketing directly, or were more broadly about

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Tapping Into Your Soft Side with Emotional Intelligence in Sales

Sales Hacker

When a high-stress job meets low emotional intelligence (EI), doomsday happens. That’s what research, experience, and common sense will tell you. And that’s why achieving your success potential in sales is directly proportional to your emotional intelligence in sales. Sales is tough, but even that is an understatement. Regardless of role, most sales professionals work well beyond 40 hours per week based on a HubSpot study.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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5 SaaS Startups Using Customer Success Content to Educate Current Customers

Inturact

Somewhere along the line, we lost the idea to “Give the people what they want!” As marketers and as startup founders, that idea has always been our guiding star. But along the way, that simple message tends to get diluted, becoming “Give the people what we think they want,” or even worse, “Give the people what will make us the most money.”. What happens all too easily is that the people don’t get what they want, or get what they want at first, then find themselves saddled with a version of your

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SaaSOptics Ranks in the Inc. 5000 List of America’s Fastest-Growing Private Companies

SaaSOptics

Out of 5,000 companies in the US, SaaSOptics earned a place in the top third of the 2018 Inc. 5000 list of fastest-growing private companies in America. SaaSOptics secured a position of #1596 on the list with a 292 percent growth over three years. In addition, 41 of SaaSOptics’ customers also ranked in the Inc. 5000 list. and six of those ranked in Inc. 500.

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4 Sales Plays to Exceed Quota and Close Out This Year Strong

Sales Hacker

The post 4 Sales Plays to Exceed Quota and Close Out This Year Strong appeared first on Sales Hacker.

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Scaling customer feedback with Hannah Chaplin of Receptive

Chart Mogul

What should we build next? SaaS companies face this question on a day-to-day basis, and it's a tough one. How do you balance customer feedback with your high level vision for the product? I spoke to Hannah Chaplin, founder of Receptive, who's made this her mission as founder of the company. “I think people can be quite fearful of asking customers in particular for feedback.

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Reddit’s Nick Caldwell on engineering leadership

Intercom, Inc.

On day one as Reddit’s new VP of Engineering, Nick Caldwell faced a dilemma. He had just spent 13 years at Microsoft, most recently as the head of 300 engineers. At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture.

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5 Ways to Improve Revenue from Integrated Payments

Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments

Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.

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5 Major Trends Shaping the Digital World in 2018

FastSpring

So it’s been a few months, and we’ve all had some time to process the details of Mary Meeker’s latest Internet Trends report. Some of the revelations were expected, while others seemed to raise a few eyebrows. In case you have been living under a rock or the constant barrage of breaking news has led you to forget about this annual report all together—we’re sharing five key trends from Meeker’s report that every digital business should know.

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RIP or ROI? Is In-House Sales Development a Revenue Generator or Cost Center?

Sales Hacker

The post RIP or ROI? Is In-House Sales Development a Revenue Generator or Cost Center? appeared first on Sales Hacker.

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SaaS sales negotiations 101: How to respond to discount inquiries

CloseSaaS

Prospects will sometimes reach out and ask for a discount before they even sign up for a trial. What do you do when that happens? Instead of debating if you should or shouldn't offer them a discount right away, you need to refocus their energy on what really matters: your product!

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Embracing complexity: designing our Custom Bot builder

Intercom, Inc.

For product teams, complexity is a dirty word – it’s the anti-goal. You can call it “flexibility” to make it sound better, but it raises the same problems: hard to design, hard to explain, hard to use and hard to maintain. Our early offerings for chatbots deliberately avoided all that. But to make our bots do the jobs our customers needed, we had to let go of our earlier opinions.

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How to Achieve High-Accuracy Results When Using LLMs

Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage

When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m

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How WordPress is Powering Businesses Around the World

FastSpring

Since their start in 2003, WordPress has become the leading content management system for individuals and businesses alike. In fact, WordPress currently runs 31% of all websites around the world. Odds are some of your favorite sites on the internet are powered by WordPress.

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If Your Sales Coaching Doesn’t Involve Follow-Ups, You’re Doing It All Wrong

Sales Hacker

This final part of the 5-part sales coaching series focuses on coaching for sales success. Part 5 Overview: Commitments vs. Conversations. Coaching vs. Conversations. Salespeople Stay Where They Are Celebrated, Not Tolerated. Use Follow-Up Meetings to Calibrate Your Rep’s Strengths. The Coachability Quadrants. The 8 Types of Salespeople in EVERY B2B Team.

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Announcing the next Retention Deep Dive, Growth Series, and something new

Casey Accidental

Over the last few years, I’ve worked with Brian Balfour (CEO Reforge, formerly VP Growth @ HubSpot) as a Growth mentor and contributor to the Reforge programs. These are part-time programs (no need to take time off work) specifically designed for experienced Product Managers, Marketers, Engineers, and UX/Designers in both B2B and B2C companies. Today, Reforge announced their three upcoming programs this fall: 1) The Retention + Engagement Deep Dive program.

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Convert your ad traffic with personalized landing pages

Intercom, Inc.

In advertising, a one size fits all strategy is too broad to be truly effective. One size ends up fitting none. If you drive all of your paid traffic to your homepage it’s likely you’re missing out on high intent conversion opportunities. As advertisers, we know who we’re serving ads to, so we have everything we need to create personalized experiences catered to our audiences’ interests, pain points and solutions.

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SaaS Essentials: Failed Payment Solution Guide

For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

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Building a Roadmap for Early-Stage SaaS Growth [Webinar]

SaaSOptics

Watch our latest webinar to hear from Bigfoot Capital Founder Brian Parks, SaaSOptics CEO Tim McCormick and Techstars Partner Ari Newman as they share best practices on raising seed capital and getting to a series A round. Hear tips on how to find and target the right investors and what to expect from negotiations and due diligence.

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Best Business Phone Systems: 35+ Tools to Keep You Smilin’ and Dialin’

Sales Hacker

As you likely know by now, there’s no one-size-fits-all when it comes to any type of technology. VoIP providers are no exception. We’ve thoroughly researched the best business phone systems in the market today and narrowed it down to the top 35+ here. There are several things that are crucial to any successful business. Today’s companies need internet access and devices to connect, whether those are smartphones, tablets, desktops, or laptops.

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A Top G Suite Expert Shares His 31 Best Modern Security Tips

BetterCloud

This was originally presented at the Google Washington DC HQ Tech Talk on August 7th, 2018. Kevin is recognized as a Google Developers Expert and G Suite Top Contributor. . Many of these tips are oldies but goodies to cybersecurity experts, but I’ve tried to include a few unique tips with my personal explanation for each. Some of the tips are even a bit controversial, but I’ve tried to give the important reason for “why.

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How To Measure Your Design Work Using One Method

Backlinkfy

I worked in the design area for a long time. There are a couple of interesting things happened in the area. We are from the graphic interface designer to the user experience designer, and then people like to call themselves product designer. It might be a proper evolution process. Designers are from thinking the visual interface to the user experience, and then they think about the prospect of the product with marketing, commercial canvas.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Building a Roadmap for Early-Stage SaaS Growth [Webinar]

SaaSOptics

Watch our latest webinar to hear from Bigfoot Capital Founder Brian Parks, SaaSOptics CEO Tim McCormick and Techstars Partner Ari Newman as they share best practices on raising seed capital and getting to a series A round. Hear tips on how to find and target the right investors and what to expect from negotiations and due diligence. We discuss: How seed and Series A investment criteria differ.

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PODCAST 20: How to Negotiate More Effectively to Close More Deals

Sales Hacker

Tune in to for expert tips on managing the sales negotiation process with Chris Voss , renowned author, and negotiation expert. Check out our previous episode here: PODCAST 19: How to Become a Best-in-Class VP of Sales by 25. What You’ll Learn. What the definition of a successful negotiation is. How to steer into objections to uncover real potential.

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Announcing the next Retention Deep Dive, Growth Series, and something new

Casey Accidental

Over the last few years, I’ve worked with Brian Balfour (CEO Reforge, formerly VP Growth @ HubSpot) as a Growth mentor and contributor to the Reforge programs. These are part-time programs (no need to take time off work) specifically designed for experienced Product Managers, Marketers, Engineers, and UX/Designers in both B2B and B2C companies. Today, Reforge announced their three upcoming programs this fall: 1) The Retention + Engagement Deep Dive program.

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How to choose a pen testing company that will deliver you an amazing ROI

Audacix

Selecting a pen testing company will be one of the most important business decisions you will make. This decision will decide just how well protected your users and your brand is going to be from a cybersecurity perspective. Asking these 6 questions will help you ensure that you choose a penetration testing company that is best suited to helping you secure applications and network infrastructure.

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An Omnichannel Payment Solution––Without the Complexity

Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

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Building a Roadmap for Early-Stage SaaS Growth [Webinar]

SaaSOptics

Watch our latest webinar to hear from Bigfoot Capital Founder Brian Parks, SaaSOptics CEO Tim McCormick and Techstars Partner Ari Newman as they share best practices on raising seed capital and getting to a series A round. Hear tips on how to find and target the right investors and what to expect from negotiations and due diligence. We discuss: How seed and Series A investment criteria differ.

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3 Effective Digital Marketing Strategies To Make Old Content Look New

Backlinkfy

Once you’re able to drive traffic to your website, you’ll want them to stay there for as long as possible in order to ensure better digital marketing and SEO rankings. But this is easier said than done. Visitors stay on a particular web page or site when they have access to information that is useful and insightful – not old and outdated. How Can Refreshed Content Make A Difference?

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Building a Roadmap for Early-Stage SaaS Growth [Webinar]

SaaSOptics

Watch our latest webinar to hear from Bigfoot Capital Founder Brian Parks, SaaSOptics CEO Tim McCormick and Techstars Partner Ari Newman as they share best practices on raising seed capital and getting to a series A round. Hear tips on how to find and target the right investors and what to expect from negotiations and due diligence. We discuss: How seed and Series A investment criteria differ.

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