Building software: what you want vs what you need
DeepStream
AUGUST 16, 2020
Developing reliable, high-quality software which solves real problems is already a tough enough. Map that onto procurement and it seems impossible.
DeepStream
AUGUST 16, 2020
Developing reliable, high-quality software which solves real problems is already a tough enough. Map that onto procurement and it seems impossible.
Predictable Revenue
AUGUST 21, 2020
Nathan Latka explains how he grew his dorm room business to $5M in revenue when he was 21, and the key to launching a successful podcast. The post Utilizing Audience Engagement to Boost your SaaS Company Revenue appeared first on Predictable Revenue.
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Totango
AUGUST 21, 2020
An enterprise cannot survive without satisfied customers to support it. This has always been true, but never has it been more true than in the era of customer-centricity that we now live in. As competitors become more customer-savvy and customers continue to raise the bar of their expectations, keeping customers happy is no longer the icing on the cake—it is now a main and necessary ingredient for business success, and it comes about primarily through the creation of customer value.
SaaStr
AUGUST 17, 2020
Here’s my list of the best golden advice I was given as a first-time — and second-time — CEO: Manage People — In General, and Earlier. The earlier in your career you can learn how to manage people, the faster you can excel in learning to scale. Managing people isn’t always fun. But embrace it if you want to be a CEO, a founder, and/or be a part of something bigger.
Advertiser: ZoomInfo
Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
The Daily Egg
AUGUST 18, 2020
When you’re just getting started, saving money is critical. You can’t afford to waste a single penny. But you also know you need fast, reliable, and trustworthy hosting for your first (or next) website. And with hundreds of options to choose from, making that crucial decision isn’t easy. The good news is I did the […]. The post Best Cheap Web Hosting appeared first on The Daily Egg.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Predictable Revenue
AUGUST 20, 2020
Having a culture-driven organization is nothing if you do not have practical leadership skills to keep workplace performance culture alive. The post 5 Steps to Become an Effective Leader of a Culture-Driven Organization appeared first on Predictable Revenue.
SaaStr
AUGUST 19, 2020
Q: Which merger and acquisition trends, if any, do you expect to unfold in the next 12 months? I expect more mega-mergers: $2b-$10b+ deals. Why? These are the Best of Time in Cloud and SaaS, as odd as that still seems. Multiples and share prices are at all time highs. Public SaaS companies are now worth more than $1 trillion collectively , and Apple alone $2 trillion: With those massive valuations generally come insane expectations of growth, not just for now, but for a decade to come.
The Daily Egg
AUGUST 21, 2020
By 2025, we’re projected to produce 463 exabytes (4,630,000,000,000,000,000 bytes) of data every day. Everything you do online leaves a digital trail. Which is cool and all… but what does that mean for business owners, digital marketers, bloggers, and data engineers? It’s a massive opportunity. Big data presents an unprecedented level of insight into your […].
Tom Tunguz
AUGUST 16, 2020
On Wednesday, August 26th at 9 AM Pacific, Redpoint Office Hours will welcome Tyler McNally, the VP of Customer Experience at Gainsight. My partner, Jamin Ball, will be leading the discussion. He provides weekly data driven analysis of SaaS companies on his blog Clouded Judgement. During the presentation, we will cover customer success trends and how they impact early stage B2B SaaS companies, share our point of view on how early-stage customer success drives growth, and provide a “game plan” th
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
Intercom, Inc.
AUGUST 17, 2020
For many companies, the word localization typically prompts two thoughts: it’s costly, and it’s time-consuming. Localizing a product for international expansion means making all aspects of that product accessible to the market you’re looking to enter – from language translation and adapting product UX to offering multilingual customer support, and beyond.
SaaStr
AUGUST 21, 2020
Q: What are the signs that an entrepreneur will always be small time? “Always” is a bit extreme. But let me share what I’ve learned are signs an entrepreneur likely won’t be going for it / won’t build something big. And so, these also probably are start-ups you shouldn’t join, IF you want to be part of something that could be big: Talks a lot about selling the company for “say $20m-$30m”.
The Daily Egg
AUGUST 17, 2020
Making purchases with a business credit card can be extremely rewarding for business owners. These rewards typically come in the form of cash back, purchase protection, travel perks, membership points, expense management, and more. But there are thousands of different credit cards out there for business use. How can you possibly determine which one is […].
Predictable Revenue
AUGUST 20, 2020
When we think of goal setting on a sales team, we think of sales managers setting targets, quotas, and KPIs. But if that’s all you’re focusing on as a manager, you’re selling your SDRs short. The post Why SDRs should set their own targets with Mark Garrett Hayes appeared first on Predictable Revenue.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
Intercom, Inc.
AUGUST 19, 2020
One of the most finite resources we have is time. And as an Executive Assistant, one of my top priorities is to ensure my leaders not only have enough time in the day, but are able to be effective, efficient, and productive. Helping them accomplish this isn’t an easy task, but it’s fundamental to their success. Allow too many meetings to pile on to their calendar, and they face some serious hydration and bladder issues.
SaaStr
AUGUST 20, 2020
End of an era. I am sad today [link]. — Rashmi Sinha (@rashmi) August 11, 2020. Money matters. Money is part of why we do this, maybe more in the early days than later. It’s not just about building software and the journey. It’s about turning your shares from $0.00001 into … something. So when should you sell your company — if ever?
The Daily Egg
AUGUST 19, 2020
There are thousands of different business checking accounts from you to choose from. Deciding between a large national bank, local chain, or online-only bank can feel like a daunting task without any guidance. While business checking accounts and personal checking accounts do have some similarities, some significant differences must be taken into consideration.
Predictable Revenue
AUGUST 21, 2020
Showing exactly how training contributes to your bottom line encourages your reps to dedicate the necessary time and effort to their learning, and also secures buy-in from executives and managers. The post 4 Straightforward Steps to Measure Your Sales Training Impact appeared first on Predictable Revenue.
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
Intercom, Inc.
AUGUST 20, 2020
Unpacking this central conundrum is at the heart of Alex Wolf’ s work – the self-described “consumer-facing anthropologist” has made a career by thinking deeply and talking widely about issues related to the pervasive role of technology in modern life. She asks what are the risks involved in “outsourcing” so many of our skills to technology. She wonders how do we design tools that complement rather than overwhelm our innate humanity.
SaaStr
AUGUST 15, 2020
Recently I was catching up with a good friend who used to be CEO of an enterprise-y SaaS social networking company — and the usage and engagement numbers of his business were just awful. Customers bought because they thought their organizations needed this functionality, and so they wrote the checks for Year 1, and even Year 2. But the end-user usage just never appeared … In SaaS, it actually takes until Year 3 for your customers to churn out from low engagement / low usage.
The Daily Egg
AUGUST 20, 2020
Locking your doors probably won’t be enough to deter criminals and other intruders. But a business security system can keep your property safe day and night. The best business security solutions offer much more than a simple alarm system. These systems can prevent theft, trespassing, vandalism, and offer 24/7 video monitoring. You can use a […].
Neil Patel
AUGUST 18, 2020
Your website is bustling with activity. Visitors are constantly interacting with it. But are you taking full advantage of everything that’s happening on your website for your paid marketing? Every interaction a visitor has with your website… a pageview, a click… can be used to better understand your audience. And when you understand your audience you can target them in a smarter way, and get more bang for your buck from your paid campaigns on Facebook and Google.
Advertiser: ZoomInfo
Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.
Intercom, Inc.
AUGUST 18, 2020
In the face of the massive change the support landscape is currently experiencing, the one constant is that many companies are receiving rising numbers of inbound customer requests. Last week we launched a series of new features to help modern support teams handle rising volumes of complex conversations with confidence and efficiency. And that’s not all we’ve been building.
SaaStr
AUGUST 15, 2020
Q: Is it hard to become a venture capitalist? It is hard to become a venture capitalist. It is very hard to become a successful one and make a lot of money. Why? First, there aren’t that many VC firms. There are probably only 150 firms with > $250m. These are the ones that can train you and provide entry-level positions: Second, most VC firms only have a few non-partner opportunities.
Andreessen Horowitz
AUGUST 17, 2020
OH in South Park, San Francisco (or on Zoom from Big Sky, Montana): “OMG, crazy – that firm just paid 100x revenue to invest in [insert hot startup here] – what could they be thinking?” . When speaking with founders and … The post When Entry Multiples Don’t Matter appeared first on Andreessen Horowitz.
Neil Patel
AUGUST 18, 2020
Paid advertising offers a 200% ROI. So for every dollar you spend, you get two dollars in return. It’s no surprise that nearly 80% of marketers consider PPC profitable and beneficial for their businesses. . But it’s not as easy as throwing ads up, seeing what sticks, and hoping people buy from you. There’s a reason PPC agencies exist — managing countless moving parts, and continuous algorithm updates take time.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
Nimble - Sales
AUGUST 20, 2020
This ongoing series of influencer webinars is intended to help you become better, smarter, and faster. In this webinar, Nimble CEO Jon Ferrara is joined by hall-of-fame nominated marketer and Wall Street Journal cartoonist Stu Heinecke. Stu believes that one meeting truly can change everything; you just have to be bold enough to make it […]. The post How to Land That Make-or-Break Meeting and Achieve Massive ROI appeared first on Nimble Blog.
SaaStr
AUGUST 16, 2020
At the recent SaaStr Summit: Bridging the Gap, Stewart Butterfield, CEO of Slack, shared a funny story. He said with work-from-home, he was able to talk to a lot more customers. A lot more. And that was Zoom’ing with a smaller enterprise customer they’d just closed, who told him “She was worried about Slack.” “Why are you worried about the company,” Stewart asked?
Andreessen Horowitz
AUGUST 17, 2020
This week, students in much of the country are returning to school—virtually. The intersection of learning and technology has been accelerated by the pandemic, but the debate around education’s “disruption,” and what that means for educators doing the hands-on work … The post a16z Podcast: Online Learning and the Ed Tech Debate appeared first on Andreessen Horowitz.
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