Sales Hacker
MARCH 3, 2021
Isn’t it ultra-satisfying to watch a perfectly automated factory assembly line? It could be cars, machinery, or maybe just ice cream sandwiches. See how smooth things are? There’s no friction whatsoever. That’s how your customer experience should be. Salespeople create relationships, but it has traditionally been up to the customer success or account management team to nurture them.
Neil Patel
MARCH 4, 2021
Are you a seller on Amazon? If so, you need to understand the importance of your Amazon sales rank and how it can help (or harm) your business. What is Amazon Sales Rank? Amazon sales rank (also known as best sellers rank or BSR) is a numerical score representing an item’s popularity in both its overall category and respective subcategories. What does that mean?
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SaaS Metrics
MARCH 1, 2021
The current digital needs of economies are accelerating the dynamics of the global cloud market. The spree is propelled by the fact that cloud computing works great towards optimizing infrastructure costs and rapid scaling up, especially when it comes to large projects.
Tom Tunguz
MARCH 1, 2021
About a year ago, I wrote a post on the hub and spoke data model. The idea is that in the future SaaS applications would be built on a single database, instead of each SaaS application writing to its own proprietary database. I was wrong about the catalyst for this hub-and-spoke model. I thought it would be cloud-prem and customers driving SaaS products to use a single database.
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
SaaStr
MARCH 5, 2021
When you go to raise venture capital, if you are in the fortunate group of start-ups with access to venture capital, you’ll either have options (more than one VC wants to fund you), or you won’t. Or sometimes, you’ll be in the middle, where you want to raise venture capital and can, but don’t need to. You’ll also have options in that scenario.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Predictable Revenue
MARCH 4, 2021
Dave Kennett, CEO at Replayz, joined us to chat about what often goes wrong at each opportunity stage, and how to replicate the behaviors of top performers instead. The post The 5 Reasons Why You’re Not Closing Deals appeared first on Predictable Revenue.
Tom Tunguz
MARCH 4, 2021
A 20% delta in net dollar retention (NDR) may not seem like much, just a trifle, but make no mistake, it’s massive. In preparing for a presentation at next week’s Saastr Build conference, I reviewed this S-1 analysis for DataDog that I had published a few years ago. It shows the difference in the net dollar retention across three competitors in the same space, Application Performance Monitoring: DataDog, New Relic, and AppDynamics.
SaaStr
MARCH 4, 2021
Apologies to all those to whom this is already well known. But, I know many of you have never hired a head of marketing before. And as soon as you get your MSP (Minimum Sellable Product) out the door, and you’ve got your first 10 customers under your belt — you’re probably going to want to hire a VP or Head of Marketing to help you get more leads in, manage the process, and help get the word out.
The Daily Egg
MARCH 5, 2021
Pre-packaged CRM systems have been a game-changer in the way businesses handle their customer relationships. However, these ready-made solutions aren’t always the right choice for every business. Affordable and convenient as they might be, you might need a more robust and targeted solution. Building CRM software from scratch isn’t as daunting as it might first […].
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
Intercom, Inc.
MARCH 3, 2021
There are many ingredients involved in successfully building a great product, but fundamentally it all boils down to a series of decisions. And it’s the quality of those decisions – and the speed at which you can make them – that will dictate how fast you can bring value to customers and realize positive impact for your business. That can be said of most businesses, at any scale, but too often the hard job of thinking about how businesses make decisions goes unexamined, never mind improved
Neil Patel
MARCH 2, 2021
Customer acquisition cost (CAC) is a metric that has been growing with the emergence of Internet companies and web-based advertising campaigns that can be tracked. Traditionally, a company had to engage in shotgun style advertising and find methods to track consumers through the decision-making process. Today, many web-based companies can engage in highly targeted campaigns and track consumers as they progress from interested leads to long-lasting loyal customers.
SaaStr
MARCH 3, 2021
Zoom even at $100m ARR still felt like it was in a crowded market. So that’s not really an excuse pic.twitter.com/rUyeUzMKC6. — Jason BeKind Lemkin (@jasonlk) December 22, 2020. In SaaS, usually one of 5 things enable a new vendor to break-out in a crowded space: 10x better at One Important Thing. In the early days, you will be buggy and feature-poor.
The Daily Egg
MARCH 2, 2021
As in every discipline, project management has its unique set of rules, procedures, practices, and techniques. Given the wide range of project objectives, industries, team configurations, and other variables, project managers can rely on a myriad of guiding principles to navigate complex plans and processes in the project’s lifecycle. In a nutshell, project management methodologies […].
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
Intercom, Inc.
MARCH 2, 2021
Customers reach out to you when they hit a roadblock in using your product and getting their job done, so it’s essential that you’re able to provide them with the right answer, quickly. But when it comes to customer support, all of your great product knowledge and technical skills will go to waste if you’re answering the wrong question.
Neil Patel
MARCH 1, 2021
Conversion rate optimization isn’t an easy game to play, especially if you’re the new kid on the block. One of the best ways to improve CRO is by A/B testing features on your website. The real challenge with CRO is in knowing how to start and what to test. This post covers the latter. There is one thing to keep in mind: testing every random aspect of your website can be counter-productive.
SaaStr
MARCH 3, 2021
So the last time we caught up with Zoom on the 5 Interesting Learnings series, it had just IPO’d. Boy a lot had changed. Especially Covid. It wasn’t that long ago folks thought Zoom might IPO at a $4 Billion valuation. Now, just a few years later, it’s doing that much in ARR. Woah. Double woah. And Zoom has seen growth in SaaS like we’ve never seen before.
The Daily Egg
FEBRUARY 28, 2021
Project management can have you feeling like you are endlessly chasing your tail. Keeping track of all the moving parts—from team members, to project deliverables, to stakeholder expectations—can be both challenging and exhausting. But, with an agile operation, project management doesn’t have to be such an uphill battle. Agile project management allows teams to become […].
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
Intercom, Inc.
MARCH 4, 2021
Our IWD theme this year is #ChooseToChallenge. Challenge drives change, so we must choose to challenge ourselves. And the timing couldn’t be more urgent. Women, and especially black women, have been hit disproportionately hard during this pandemic. It’s going to take exceptionally bold and driven people to rise to the challenge. And no one knows this better than Zanade Mann , founder and Managing Director of the Black Women’s Business Collective.
Andreessen Horowitz
FEBRUARY 27, 2021
In his classic 2008 essay “ 1000 True Fans , ” Kevin Kelly predicted that the internet would transform the economics of creative activities: To be a successful creator you don’t need millions. You don’t need millions of dollars or … The post NFTs and a Thousand True Fans appeared first on Andreessen Horowitz.
SaaStr
FEBRUARY 27, 2021
There’s a lot to talk about in customer success about churn, and about upsells. Together, they are one of the most critical topics in recurring revenue business models. To all that, I wanted to add one very tactical insight: of the 1000s of customers we closed when I was running Adobe Sign / EchoSign … while we lost a few over time for many reasons, indeed we lost some great customers … we never lost a single one I actually visited.
The Daily Egg
FEBRUARY 27, 2021
What exactly is the critical path project management method? Suppose you’re asked to write a very short recipe for making an omelet. You’ll probably mention three steps: Add butter to a heated pan, pour in beaten eggs, and cook the egg mixture for 3-5 minutes. These are the absolutely necessary steps to prepare an omelet—one […]. The post Critical Path Project Management appeared first on The Daily Egg.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
Neil Patel
MARCH 4, 2021
My colleagues recently shared the results of a marketing campaign they conducted using Facebook Messenger bots, which are basically the Facebook version of email marketing. The metrics shocked me: 88% open rate and 56% click-through rate! Although I’ve had some great email marketing campaigns, it’s hard to top that result. Why Should You Use Facebook Messenger Bots?
Andreessen Horowitz
MARCH 4, 2021
For many years now, we’ve seen ecommerce grow, sparking an entire industry of new brands, channels, and technology stacks. Today, everything from a legacy department store to your local grocery store to a faraway fashion boutique is “online” at your … The post Investing in Whatnot appeared first on Andreessen Horowitz.
SaaStr
FEBRUARY 27, 2021
We last checked in with Salesforce after $10B in ARR and a $100B market cap and it’s just cruised past that since. Salesforce has now crossed $24B in ARR, a $200B market cap, and is buying Slack! Wow. Its growth is 20% Year-over-Year, an incredible growth rate at $24B ARR … and faster than anyone has ever grown in software at $20B+ ARR … but at the edge of what it takes to be a “fast-growing” SaaS company.
The Daily Egg
MARCH 1, 2021
Project management has become the way to approach large overwhelming projects and break them down into bite size morsels of productivity. The biggest problem for many project managers is a lack of consistent improvement and a disorganized approach to project management. Kanban is a PM philosophy and approach with best practices and a favored layout—boards […].
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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
Entrepreneur - SaaS
MARCH 5, 2021
As more marketing channels open, brands find reaching customers on all platforms increasingly difficult and costly unless they implement an effective automated marketing strategy.
Andreessen Horowitz
MARCH 5, 2021
One of the challenges in any new industry — crypto being no exception — is building things that are not just cool for the sake of cool, but that manage to reach and delight a broad set of users. Technology … The post Investing in Eco appeared first on Andreessen Horowitz.
SaaStr
FEBRUARY 28, 2021
Recently, I caught up with two great entrepreneurs/CEOs, both doing a few million in ARR and growing quickly. Doing well. Both had a roughly similar make-up of customers, split between: Big Customers (Fortune 500 / Global 2000 types) — not many, but each paying a lot; Small and medium-sized businesses, each paying four or five figures a year; and then.
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