SaaStr

NOVEMBER 3, 2024

So this isn’t a sub-tweet, or sub-post. I’m not talking about any close friends in sales here. But — there are a ton of folks I know that used to be great in sales. But not anymore. The other day someone who used to be an A+ sales leader emailed me about a position I’d introduced to him as a super hot start-up. The email to me was: “What do they do again?

Sales Hiring 245

Sales Hiring Sales Interviewing Startup 245

Predictable Revenue

NOVEMBER 7, 2024

Daisy Chung underscores that revenue growth comes from a synchronized approach between these two departments. The post How to Get Sales and Customer Success to Work Together appeared first on Predictable Revenue.

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Kellblog

NOVEMBER 7, 2024

Sometimes. But make sure it’s not out of laziness or ignorance. Increasingly, you’ll hear the term “business outcomes” popping up in software marketing. While I initially loathed the phrase for its vagueness, over time I’ve come to believe that, much like the frequently abused word “ solutions ,” there is a right and a wrong way to use “business outcomes.” Let’s start with two examples.

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Marketing Business Finance Sales Hiring 125

USIO

NOVEMBER 4, 2024

When you hear about $500mm plus funds spent with prepaid cards, your first thought might be, “What in the world are people spending that on?” Well, buckle up, because the breakdown of those spending habits is not only fascinating but a bit surprising! Let’s dive in. So, what do these spending habits reveal about us? The total spend with Usio Akimbo cards paints a vivid picture of our… Source The post What Are Prepaid Card Users Buying?

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

Scytale

NOVEMBER 6, 2024

What is ISO 27001 Certification? Becoming ISO 27001 certified is an effective way to assure your customers that your systems meet the highest standard of security. ISO 27001 is an internationally recognized framework for establishing, implementing, maintaining, and continually improving an Information Security Management System (ISMS). ISO 27001 is the only auditable international standard that defines the requirements of an ISMS.

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Systems Review compliance Technical Review Software Review 98

User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion. With so much to accomplish manually, a lot slips through the cracks, leaving an unfulfilled gap in the arena of customer success management needs.

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Customer Success Enterprise Software Review Startup 88

Buffer Resources

NOVEMBER 5, 2024

Trying to get more views on YouTube can often feel like screaming into the void. (*“Hello? Is anyone there?”*) It can be disheartening to stay stuck with the same 100–200 views. In this article, I’ll share 13 actionable strategies for increasing your YouTube videos' views. Your videos can get discovered in one of four ways: Someone found your video on their YouTube homepage Someone saw your video in the “Suggested” tab while looking at another video

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Social Media Technical Advisors Technical Review Trends 100

Blulogix

NOVEMBER 7, 2024

By BluLogix Team Using Revenue Projection & Prediction to Understand Customer Value Using Revenue Projection & Prediction to Understand Customer Value Revenue projection & prediction is not only about project ing overall financial performance; it also plays a vital role in helping businesses understand which customers are driving the most value.

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Revenue Customer Lifetime Value Retention Trends 59

BlueSnap

NOVEMBER 5, 2024

BigCommerce’s platform provides a powerful eCommerce solution to help grow your business, and their Multi-Storefront Expansion allows you to efficiently create different online stores to grow into new regions, manage multiple brands or customize for completely different audiences. The post Drive the Growth of Your BigCommerce Multi-Storefronts with One Account for Global Payments appeared first on BlueSnap.

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Payment Methods Payment Solutions Payments Branding 62

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

SaaStr

NOVEMBER 8, 2024

So clearly AI is rapidly changing the way we do sales, but how will it all shake out? Over in the contact center and post-sales space, we can already see 20%+ of customer support execs been routinely replaced by AI. But what about the more personal sales side? AI SDRs have taken off more quickly than AI AEs (although personally, I suspect more value will be in AI SEs and AEs that can answer my deep product and pricing questions instantly, without games).

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AI B2B Engineering Customer Support 289

Tom Tunguz

NOVEMBER 5, 2024

The major areas of AI innovation automate white-collar work. Reviewing the BLS’ data on employment for white collar work, I aggregated the data to these categories. It’s striking that most of them already have a significant number of AI startups pursuing their ambitions to change workflows. Occupation Employment (in millions) AI Technology Software Developers & IT 2.71 Code completion, generation, refactoring, security analysis Education & Librarians 2.37 Computer adaptive in

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Software Review Technical Review Scale Construction 210

Clouded Judgement

NOVEMBER 8, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Fed Update This week the Fed cut rates by 25 bps. The target rate now sits at 4.5% - 4.75%. Powell also gave some remarks which I summarized below: Economic Outlook : The economy remains strong, with solid GDP growth at 2.8% in Q3, resilient consumer spending, and strengthening investment.

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Cloud Software Review Trends Pricing 154

Payrix

NOVEMBER 7, 2024

Ensuring secure, seamless payment processing is more essential – and complex – than ever today. At Payrix from Worldpay, we have an internal team of risk management experts dedicated to helping software companies, like yours, manage payment processing, fraud prevention, and compliance. Each expert has a unique perspective on balancing payments security and user experience, empowering software platforms to grow confidently in their niche industry.

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Merchant Services Payment Services Payment Solutions Payments 130

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

SaaStr

NOVEMBER 8, 2024

CRO Confidential podcast host Sam Blond chats with the CEO and co-founder of Clay, Kareem Amin, about two major topics: The evolution of Go-To-Market systems: where we are today with the incorporation of AI, and where we’re headed. How Clay approaches GTM itself and how they’ve realized their level of success in such a short amount of time. Clay has raised $50M with a $500M valuation, and they only have 55 people on the team at this point, a lean company compared to other startups with the same

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AI Search AI Sales Hiring Systems Review 221

Tom Tunguz

NOVEMBER 7, 2024

Over the weekend, I found myself in an hour-long conversation during my drive with an AI. We jumped from discussing Cooper Flagg’s basketball stats at Duke to comparing Carlo Rovelli and Brian Greene’s competing theories of physics to talking about the history of San Francisco. In a daring feat of economic analysis, I asked it to calculate if the after-tax returns of two ETFs were statistically significant & to compare the energy portfolios using the 13-Fs of a few hedge funds fo

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Artificial Intelligence AI Engineering Investment 134

The Moz Blog

NOVEMBER 8, 2024

In this episode of Whiteboard Friday, Tasmin dives into the world of psychology. She shares mental models to use in your content to better connect with your target audience, helping them make more informed purchase decisions.

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Sales Hacker

NOVEMBER 8, 2024

Hello and welcome to The GTM Newsletter by GTMnow – read by 50,000+ revenue professionals weekly to stay up-to-date and scale their companies and careers. GTMnow is the media brand of GTMfund – sharing go-to-market advice from the top 1% of revenue operators including the 350 executives behind the fund, news, and our viewpoints from working with hundreds of portfolio companies.

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Scale Sales Recruiting Sales Hiring AI Search 90

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

SaaStr

NOVEMBER 4, 2024

Dear SaaStr: What’s the #1 Reason You See Sales Reps Fail These Days? The #1 reason I see sales execs struggling today in new roles: they are convinced their playbook is better. And refuse to run the one that is already working. They are convinced they know better. That the founders are wrong, or whomever is running things is either wrong, or to be ignored. “That’s not the way I do things” or some variant is something I often hear these days.

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Sales Hiring Sales 230

FastSpring

NOVEMBER 4, 2024

SANTA BARBARA, Calif. — FastSpring, a leading global payments platform for over 3,500 growth-stage companies including top video game publishers, has hired Chip Thurston as Head of Gaming. Thurston formerly served as Director of Product at Scopely and Monetization Lead at SciPlay. As the mobile direct-to-consumer (D2C) landscape continues to evolve through lawsuits and regulation changes happening around the world, Thurston will lead efforts to help enable mobile publishers through education, st

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Payments Sales Hiring Payment Services Payment Methods 78

The Moz Blog

NOVEMBER 7, 2024

Discover effective Black Friday marketing strategies to boost your profits. Learn actionable tips to stand out and succeed this shopping season.

Strategy 101

Strategy Marketing 101

User Pilot

NOVEMBER 7, 2024

What is an interactive product demo? An interactive demo is a self-guided walkthrough that uses tooltips, modals, hotspots, and other interactive elements to help users quickly explore your SaaS product. Product demos can be used at various stages in the customer journey, such as on your website to engage potential customers, in email campaigns to nurture leads, during sales calls to provide a “try before you buy” experience, and for customer onboarding to help new users get up to sp

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Payment Methods Payment Solutions Software Review SaaS Payments 76

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Choosing the right Embedded Payments partner can feel overwhelming. This comprehensive buyer’s guide simplifies the process by breaking down seven key criteria to consider, from platform technology to security and growth potential. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide equips software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

Payment Solutions

SaaStr

NOVEMBER 4, 2024

So recently we did a deep dive with Henry Schuck, founder CEO of ZoomInfo, on AI in Sales and so much more. We’ve done a series of incredible highly operational conversations with Henry over the years, so I turned the convo around to ask him about a topic I still wonder about and struggle: How do you continually recruit VPs and C-level execs … forever?

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Sales Hiring Sales Recruiting Interviewing Finance 224

Blulogix

NOVEMBER 6, 2024

By BluLogix Team Predicting Revenue Across Different Timeframes Predicting Revenue Across Different Timeframes Successful financial planning requires an understanding of revenue across multiple timeframes —monthly, quarterly, and annually. By using Revenue Projection & projection & prediction tools, businesses can gain visibility into their financial future in a way that supports both short-term and long-term decision-making.

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Revenue Investment Trends Strategy 76

Sales Hacker

NOVEMBER 5, 2024

Pete Kazanjy is a serial founder, and seasoned early stage Saas executive, advisor, and investor. He currently leads Atrium, makers of sales performance management software to help organizations measure and improve sales performance. Previously, he founded TalentBin, a talent search engine and recruiting CRM that was acquired by Monster Worldwide in 2014.

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Buffer Resources

NOVEMBER 7, 2024

Competitor analysis can be hard. It’s particularly hard (and confusing and incredibly time-consuming) if you’re relatively new in business. Most of the data is ridiculously difficult to get. Even if you manage to dig something up, you always seem to be left with more questions than answers. How did they manage to get $10M in funding? Did that absurdly expensive ad campaign pay off?

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Social Media Underperforming Technical Team Technical Review Sales Hiring 74

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

SaaStr

NOVEMBER 7, 2024

So what does an all-hands employee retreat really cost? You can do it more or less cheaply, for sure. But I found this post from Jason Fried at 37 Signals insanely useful. Across geographies from Miami to Amsterdam and more, here were their fully-burdened costs: So, we do these full-company meetups twice a year in different cities around the world.

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Sparktoro

NOVEMBER 4, 2024

For the past 9 months, our devoted CTO, Casey Henry, has been working day and night to get support for the United Kingdom and Canada into SparkToro V2. Today, it’s finally here.

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New CTO CTO Data 76

Sales Hacker

NOVEMBER 8, 2024

Sales Enablement is evolving – are you ready for the future? Join industry experts as they redefine what sales enablement mean and share insights on building and scaling successful enablement programs tailored to different stages of company growth. What to Expect: Redefining enablement: What does it mean now and what does it achieve. Hear from GTM leaders on turning talent into success, creating holistic support, incorporating AI, and identifying leading indicators to stay ahead.

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Scale Sales Sales Enablement AI 63