Intercom, Inc.
SEPTEMBER 12, 2018
In many ways, how we do business today is a model of efficiency and convenience – people come to our websites and we sell to them. That interaction is increasingly being conducted over live chat , and at Intercom, we strive to make those interactions as personal as possible. As this mode of business has evolved, however, there are two unavoidable facts that we sometimes prefer to ignore.
Tom Tunguz
SEPTEMBER 9, 2018
Last week, Elastic filed their S-1 to go public. Elastic is a Dutch company founded in 2012. Just five years later, the company generated $159.9M in revenue. Elastic commercializes open source software called the Elastic Stack, a set of different products that enable users to search and store data in many different sources and formats. This software is used for application search, website search, enterprise search, application performance monitoring, and analytics for business and security data.
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Sales Hacker
SEPTEMBER 10, 2018
Good sales leaders are always on the hunt to bring in new talent that can help a business grow. Still, they don’t always nail down the details when it comes to the things that might entice a prospective salesperson — like a well-rounded sales compensation plan , for example. Creating a strong sales incentives program will help you attract and retain A-list sales talent, so it is worth putting in the legwork to create a strong plan. .
Ryan Berg
SEPTEMBER 12, 2018
Is it possible to build a billion dollar SaaS without focusing on traditional marketing channels like paid advertising, using high pressure sales tactics, or relying on manipulative growth hacks? After spending several weeks reverse engineering and dissecting InVision’s growth marketing strategy I can say the answer is: yes! InVision’s un-orthodox approach to growth marketing is not only.
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
Intercom, Inc.
SEPTEMBER 10, 2018
For a long time, many companies had only one way to capture visitors to their website: contact forms. Lengthy lead forms became the lifeblood of modern customer acquisition. But more and more businesses are starting to ask, why do we make people fill out forms just to talk to us? Why aren’t we trying to connect and speak with them when we have their attention?
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Chart Mogul
SEPTEMBER 10, 2018
Welcome to the second installment of our SaaS Metrics Refresher course. This week we'll get back to basics with recurring revenue. It's not as straightforward as you might think! Recurring revenue is the heart of every subscription business, and a key reason for the explosion of SaaS as a business model in recent years. In short, recurring revenue is all about predictable, long-term value — it’s in these characteristics where non-recurring revenue can fall short.
ChurnZero
SEPTEMBER 14, 2018
Last week wrapped up the 7th annual INBOUND conference hosted by HubSpot. INBOUND is an industry event designed to gather Marketing, Sales, and Customer Success professionals all in one place to learn and get inspired together. This year, they even had a dedicated CS track that gave CSMs useful information for their day-to-day jobs and covered topics such as – Customer Retention, Customer Success, Customer Loyalty, Customer Feedback, and Customer Experience.
Intercom, Inc.
SEPTEMBER 10, 2018
As engineers, one of the fundamental things we have to learn is the extent to which we can break things – how do we get the right balance between shipping safely and shipping fast? Before I joined Intercom, I thought of shipping as somebody’s else concern – I built things, but other people shipped them. It was a slow process, requiring a full team merging branches and deploying to production.
FastSpring
SEPTEMBER 13, 2018
It doesn’t matter if you’re an established digital business or an up-and-coming online store looking to sell software, digital downloads, or digital content, a key part of selling online is making sure you’re familiar with how online payment processing works. However, many businesses quickly realize that is easier said than done. Especially since there is a lot of technical jargon and terminology within the payment ecosystem.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
Totango
SEPTEMBER 12, 2018
The C hief Customer Officer Fall, 2018 (CCO), held September 12th-13th in San Diego, is an interactive peer-lead conference attracting senior-level customer focused professionals. Totango is in attendance at this year’s conference where the topics consists of best practices and strategies that go beyond the CCO business case, driving C-level accountability for customer centricity.
Ryan Berg
SEPTEMBER 12, 2018
Is it possible to build a billion dollar SaaS without focusing on traditional marketing channels like paid advertising, using high pressure sales tactics, or relying on manipulative growth hacks? After spending several weeks reverse engineering and dissecting InVision’s growth marketing strategy I can say the answer is: yes! InVision’s un-orthodox approach to growth marketing is not only.
CloseSaaS
SEPTEMBER 10, 2018
Unless you’re cold calling someone whose office is on fire, there’s a good chance they have time for you.
FastSpring
SEPTEMBER 11, 2018
The impressive growth of digital businesses combined with consumers’ growing interest in cross-border ecommerce and online shopping will continue to propel the growth of the ecommerce ecosystem. A key catalyst behind the explosive growth of ecommerce stems from increased mobile phone usage. As mobile phones become more powerful and are able to support a variety of native apps, connecting to the internet and shopping online becomes more convenient for consumers around the world.
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
Sales Hacker
SEPTEMBER 11, 2018
A 1×1 interview with Tomasz Tunguz, legendary VC and SaaS expert, to discuss the key operational paradigms leading to SaaS excellence. Tomasz made a name for himself through deep data-driven analysis of the best SaaS businesses and helping the SaaS community unpack the key drivers of growth across different operational frameworks. If you missed episode 23, check it out here: PODCAST 23: Optimizing Sales Productivity to Drive Exponential Growth.
Inturact
SEPTEMBER 12, 2018
Here’s how to DIY your marketing cartography in 5 simple steps. Answer this question: Who are your best buyers now? The answer, or answers, to this question is what you use to create a buyer persona – a fictional character representing your ideal client. This persona should have a gender, an age, a profession, and yes, even a personality.
SaaSOptics
SEPTEMBER 13, 2018
SaaSOptics team members have incredible stories to tell. From world travels to unique hobbies, there's a lot you probably don't know about the team. But one thing is for sure: We're a hard-working, talented and entertaining group to meet, and I'm excited to start telling our stories. To kick off our newest series called “SaaSOptics Stories,” Mary Chiaffredo sat down with me recently to share about her work experience, what brought her to SaaSOptics and some fun stories many of her co-workers don
Net-Results
SEPTEMBER 14, 2018
Why is it hard to scale up SaaS marketing? Because it’s not self-explanatory. Like, at all. Marketing Is An Art Marketing is an art. There’s a set of principles, sure, but it’s up to the artist (i.e. marketer) to apply them in a way that leads to success. Just like a painter applies principles like […]. The post Why is it hard to scale up SaaS marketing?
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
Sales Hacker
SEPTEMBER 11, 2018
The post Curing Common Coaching: Everything You Need to Know to Coach Like a Pro appeared first on Sales Hacker.
wepay
SEPTEMBER 12, 2018
Last time we looked at SaaS and ISV business growth we examined user growth – the core element for success in these businesses. But there is another element to growth that can be just as important – increasing user engagement. If your customers use your platform more frequently that in turn drives up overall usage and in the end, revenue.
SaaSOptics
SEPTEMBER 13, 2018
SaaSOptics' Rapid Growth Lands the Company in the Top Third of the List for the First Time. SaaSOptics , the only subscription management platform designed for emerging and growing B2B SaaS and subscription-based businesses, announced today that it has earned a place in the top third of the 2018 Inc. 5000 list of fastest-growing private companies in America.
Net-Results
SEPTEMBER 10, 2018
Almost certainly, yes. I personally have hold no illusions pertaining to this fact. I don’t think normal people, like you and me, can currently comprehend the limits of AI. Nor, perhaps, even the folks actually working on AI. Its eventual effects will likely be staggering. The question is: how soon will we start to notice […]. The post Can a marketer be automated out of a job?
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
Net-Results
SEPTEMBER 10, 2018
For me, the foundation was basic marketing skills. Building funnels. Understanding how people navigate through your funnel. Then, when it became available, I made sure to get better at the technical aspects, to the point of getting certified. I first learned how to run AdWords, how to create a convincing landing page and write sales […]. The post How did you learn your marketing automation skills?
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