Sat.May 04, 2024 - Fri.May 10, 2024

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AMA: Hot Takes on SaaS Metrics with SaaStr Founder Jason Lemkin

SaaStr

Everyone loves Ask Me Anything sessions with SaaStr founder and CEO Jason Lemkin, and for good reason. As a SaaS veteran who built and sold a software company for nine figures, invested in startups since 2013, 10x-ing his fund, and continues to build a powerhouse community of SaaStr fans, he offers some hot takes on the communities’ burning questions.

Metrics 202
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The Fastest Growing Category of Venture Investment in 2024

Tom Tunguz

The fastest growing category of US venture investment in 2024 is AI. Venture capitalists have invested $18.3 billion through the first four months of the year. At this pace, we should expect AI startups to raise about $55b in 2024. AI startups now command more than 20% share of all US venture dollars across categories, including healthcare, biotech, & software.

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Happy Customer Service: What Is It + 12 Ways to Delight Customers

User Pilot

Happy customer service can be the difference between inconsistent revenue and a good bottom line. When users are delighted with your product experience, they engage more and tend to renew and even upgrade their accounts. This article takes a deep dive, showing you what happy service really means and practical steps to keep customers happy throughout their relationship with you.

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The Role of Founders in Sales with Andrew Sykes

Predictable Revenue

In this episode, Andrew Sykes, founder of Habits at Work, re-joined us, this time exploring the pivotal role of founder-led selling. The post The Role of Founders in Sales with Andrew Sykes appeared first on Predictable Revenue.

Sales 130
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An Omnichannel Payment Solution––Without the Complexity

Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

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Merchant Credit Card Fee Guide 2024: How Much Does It Cost to Process Credit Cards?

Stax

You’ve heard that cash is king. Not so much anymore! Cashless transactions have dethroned the age-old cash payments. When was the last time you withdrew cash from an ATM? Or paid for your groceries using hard cash? If you’re like most people, then it’s probably been a while. With credit card transaction volume hitting over $9.5 trillion in the US in 2022, accepting card payments is no longer a question of whether to, but how to.

More Trending

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Influence Meets Innovation: How Founders and Cultural Leaders Can Work Together

Andreessen Horowitz

The Cultural Leadership Fund (CLF) team is often asked by portfolio founders how exactly cultural leaders can be a game-changing asset for their companies. On the flip side, athletes, entertainers, and C-level executives also ask what they should expect when investing in technology startups and working with founders looking to build the next big thing.

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You’re an Operator and Maybe Don’t Even Know It

Kellblog

Many concepts in Silicon Valley are defined from the point of view of the venture capitalist (VC), not the employee or founder. For example, the term “exit” is a misnomer when seen from the employee point of view. An IPO is usually anything but an exit for executives who first will be subject to a 6-month lock-up period and restricted to certain trading windows thereafter.

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Why the Checkout Page is Key to Boosting Your Ecommerce Checkout Flow

Subscription Flow

Running an Ecommerce store takes a lot: not only do you have to ensure that you sell top quality products, you also need to invest in having a robust marketing department that keeps your potential customers aware of the products’ existence. Doesn’t it suck then finding out that almost 70% of these visitors who put items they wish to buy in their shopping cart will end up not buying them due to checkout abandonment and, in general, a faulty Ecommerce checkout flow?

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LinkedIn SEO: How to Optimize Your Account in 2024

Buffer Resources

Social media search is growing. Google search results are increasingly filled with results from social platforms. According to this study , 87 percent of social media marketers say social search is vital to their strategy. There’s even an industry inside joke that adding “reddit” or “pinterest” or, of course, "linkedin" at the end of your search terms will more likely deliver exactly what you need.

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How Clinic Sense Reduced Churn and Unlocked More Revenue

ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

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Does Outbound Still Work? 49% Of You Say No

SaaStr

Does outbound still work? It’s one of the questions so many sales leaders are asking out loud these days. The outbound playbook from the past 5-10 years in SaaS clearly … isn’t. Hiring 10, 20, 50 SDRs straight out of school to send the exact same email sequences to try to get meetings for an AE with more experience that them isn’t performing for 90%+ of us anymore.

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A Series of Unfortunate Decisions

Tom Tunguz

When a person asks a question of an LLM, the LLM responds. But there’s a good chance of an some error in the answer. Depending on the model or the question, it could be a 10% chance or 20% or much higher. The inaccuracy could be a hallucination (a fabricated answer) or a wrong answer or a partially correct answer. So a person can enter in many different types of questions & receive many different types of answers, some of which are correct & some of which are not.

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Clouded Judgement 5.10.24 - Software Weakness Across the Board

Clouded Judgement

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Q1 Software Earnings Are… Not Good We’re about halfway through Q1 earnings season, and it’s not been pretty. If I had to sum up software earnings in one quote it would be the following from Yamini Rangan, the Hubspot CEO: “Switching gears to macro.

Cloud 164
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AI for the Physical World

Andreessen Horowitz

In the year and a half since ChatGPT launched a new AI wave, a crucial shortfall has dominated headlines: the insatiable demand for GPU computing resources. But when we talk to cloud leaders and data center operators to understand why there’s a compute crunch, it’s clear that access to power is often a bigger bottleneck than access to NVIDIA’s coveted GPUs themselves.

AI 128
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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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Dear SaaStr: What Should Founders Do To Get Noticed By An Established Company’s M&A Team?

SaaStr

Dear SaaStr: What Should Founders Do To Get Noticed By An Established Company’s M&A Team? Don’t bother too much with trying to get “corporate development” or the M&A team’s attention. That’s not their job. Probably the most important thing to understand is that in 95%+ of tech companies, the “M&A team” does not drive M&A.

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GTM 93: Mastering the Generalist Specialist Role and Decoding the CEO Dashboard with Noah Marks

Sales Hacker

Noah Marks is a transformative growth leader focused on building GTM engines and scaling organizations for sustainable growth. He has been in the strategy & operations world for the last decade (with Udemy, WalkMe, Okta and Salesforce), and has spent almost the entirely of his career in the B2B technology market (with the lone exception being a slight deviation into the world of M&A investment banking).

Banking 110
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Recurring Donations for Nonprofits: Billing Software

Subscription Flow

Nonprofit organizations have moved on with the times. No longer do these charity organizations accept only bank drafts or one-time gifts. Donors now have the option of recurring donations for nonprofits. To keep up with the modern donors’ purchasing habits, nonprofit organizations or NPOs can set-up recurring donation systems in-line with these donors’ spending preferences.

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Investing in Wiz

Andreessen Horowitz

As more workloads and data move to the cloud and generative AI takes over the enterprise , cybersecurity is more critical today than ever. And that’s because with every new paradigm shift—from the internet to cloud computing—the sheer magnitude of digital threats has exploded and threat vectors have become increasingly sophisticated. Some of the greatest software platforms in history have risen to the occasion in their respective markets to protect the enterprise against these evolving threats.

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15 Modern Use Cases for Enterprise Business Intelligence

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

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Dear SaaStr: What’s a Resonable Discount for an Annual Contract? How About a 3 Year Contract?

SaaStr

Dear SaaStr: What’s a Resonable Discount for an Annual Contract? How About a 3 Year Contract? First — you don’t want a true net discount at all. What I mean what you want is a pricing structure that anticipates discounts so the net effect is revenue positive. Later, when you implement a CPQ and other more sophisticated systems to manage pricing for a large sales team, these processes and systems will be designed to help you do just that, at least in part.

Pricing 222
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Welcome to the Google "Big Brand" Update

Inturact

Know the aftermath of Google's March 2024 Core Update on SEO, content marketing, and digital landscapes. Discover winners, losers, and strategies for navigating this transformative shift.

Branding 105
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Expansion is a Team Sport: Strategies for Aligning CS and Sales in 2024

Totango

Both CS and Sales leaders agree: Retention is the #1 priority. But there’s a problem. Achieving higher retention requires close alignment between CS and Sales teams, yet 87% of CS and Sales leaders told us there’s significant room for improvement in their collaboration. If you’d like to see more data around the top priorities and challenges for CS and Sales leaders this year, check out our report.

Strategy 100
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7 Ways AI-Native Companies Can Improve Retention

Andreessen Horowitz

For consumer products, the rubber hits the road at retention. It’s the lifeblood of an app and the hardest metric to move, as I learned viscerally during my time running the growth team at Snap. To attract repeat users, companies can’t just fill a product with the latest and greatest tech — they must intentionally craft each product feature to ensure their users come back again and again and again.

AI Search 104
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Buyer’s Guide: Finding The Best Payment Provider For Your Software

Choosing the right Embedded Payments partner can feel overwhelming. This comprehensive buyer’s guide simplifies the process by breaking down seven key criteria to consider, from platform technology to security and growth potential. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide equips software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

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There Are Only ~58 Acquisitions of $50m+ or More in Software a Year per Theory Ventures

SaaStr

So long time friend of SaaStr Tomasz Tunguz, now heading his own VC fund Theory Ventures, has again summarized a lot of data into a few great charts. This time, on Mergers & Acquisitions. My biggest take-away: there are barely more than 50 acquisitions of $50,000,000 or more, at least disclosed one, in software of U.S.-based startups each year.

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Best Billing Software in 2024: Paddle vs Stripe vs SubscriptionFlow

Subscription Flow

Let’s understand the ground reality of the world of SaaS in 2024 before delving deeper into the heart of the blog i.e. a thorough comparison of Paddle vs Stripe. One thing that we have observed becoming an increasing reality in the world of SaaS is that customers have been demanding subscription solutions that are ever more customizable and scalable.

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How to Create an Email List and Use It for SEO

The Moz Blog

The ultimate guide to building an email list. Create and grow an email list, and discover six ways to use it to improve your SEO.

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Investing in Yellow

Andreessen Horowitz

If history is a guide, transformative breakthroughs emerge when powerful creative tools reach the masses. That’s why we’re thrilled to lead the $5M seed round for Yellow, a company focused on revolutionizing 3D character creation through generative AI. The potential impact is immense. Despite rapid progress in 2D image generation and control, 3D has remained stubbornly difficult and expensive due to challenges like maintaining clean topology and requiring numerous intermediate repres

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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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5 Interesting Learnings from Datadog at ~$2.5 Billion in ARR

SaaStr

So Datadog remains one of the most iconic Cloud and SaaS leaders of this generation. Growth is still epic at almost $2.5 Billion — it’s still growing 27% a year (!). But like Snowflake, it’s a bit less of a mind-bending rocketship that it used to be, and has focused on efficiency as well. Today its non-GAAP operating margins are 27%, and it’s generating almost $800m of free cash flow a year!

Cloud 214
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Don’t just “Get a sense” for your customers. Make audience research actionable through revenue-lifting tactics.

Sparktoro

There’s nothing wrong with running a quick SparkToro audience search, scrolling around for 5 minutes, and coming away savvier and better-informed about a group’s behaviors and demographics. But, if that’s all you’re doing with the tool’s output, you’re missing out. Instead of telling you, I’ll show you. Let’s use the example of Klaviyo.

Revenue 90
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How to Leverage BigQuery for Advanced Internal Link Analysis

The Moz Blog

Discover the potential of BigQuery for SEO. Dive deep into advanced internal link analysis and enhance your SEO strategies.

Strategy 112