SaaStr
OCTOBER 14, 2024
A few bits of advice you hear a lot in SaaS that I think often don’t really work in practice: Move to annual contracts to generate more cash. Sure, if customers want to pay annually for a discount — do it. Do it. But if your product is cheap, many will prefer to pay monthly. Force them to go annual, and you are just adding friction to the sales process.
Tom Tunguz
OCTOBER 14, 2024
Budget cuts followed interest rate hikes in 2022. By late 2023, more than a year of financial scrutiny had challenged many publicly traded software companies. However, 2024 has been a tough year again. Net dollar retention for publicly traded software companies fell from 113% on average to 108%, a five percentage point drop. 1 80% of publicly traded companies saw their NDR wilt again in 2024.
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BetterCloud
OCTOBER 15, 2024
Is your SaaS budget feeling like a leaky bucket? If you’re finding it increasingly difficult to track, control, and optimize your software spending , it might be time to reevaluate your approach. With the proliferation of SaaS tools, it’s easy to get caught up in the excitement of new shiny objects without considering the long-term costs.
Groove HQ
OCTOBER 14, 2024
Is your service team struggling to respond to customers in a consistent way? If everyone has a different approach to handling returns or refunds, it’s hard to maintain standards and keep buyers happy. As your business hires new team members, it becomes increasingly important to establish a firm set of actionable guidelines. Agents need to know […] The post How To Develop a Strong Customer Service Policy appeared first on Groove Blog.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
USIO
OCTOBER 15, 2024
Non-profits, government agencies, and churches are constantly searching for ways to make giving easier and more accessible for their members, especially since COVID-19. In this blog, we’ll be taking-a-look at how this software organization has partnered the award-winning integrated payments technology company, Usio. One Church Software, a powerful church management tool… Source The post The Power of Simplicity in Donation Platforms with Integrated Payments ap
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Nimble - Sales
OCTOBER 17, 2024
We are excited to announce the launch of our new feature that enables an automatic email response when someone completes a webform and triggers a webhook! This latest addition will allow you to engage leads in real-time by automatically sending The post How to Automate Emails After Web Form Submissions for Lead Follow-Up appeared first on Nimble Blog.
Totango
OCTOBER 14, 2024
Key takeaways : Sales leaders should ask potential customers about the outcome they need to achieve to be successful. Starting with an outcome focus makes it easier for sales leads to kick off an entire customer lifecycle, rather than just a quick handoff. An outcome-first approach is the foundation of a customer-led growth motion, where new logos are seeded with the potential for retention, upsell, and expansion.
Inturact
OCTOBER 18, 2024
When it comes to the wild world of Software as a Service (SaaS), staying ahead of the curve is not just an advantage—it's a necessity. The inaugural episode of "Talking SaaSy with Inturact" brings together a powerhouse team of SaaS growth experts to share their insights, experiences, and predictions for the future of the industry. Let's dive into the key takeaways from this illuminating discussion.
Dubb
OCTOBER 15, 2024
[link] In today’s fast-paced sales world, staying ahead of the competition often comes down to how efficiently you manage time and relationships. AI sales tools have completely changed the way we approach lead generation and customer management, and one of the standout platforms helping businesses leverage AI in sales is Dubb. Let me walk The post AI Sales Software: How Dubb Makes Sales Teams Smarter appeared first on Dubb Blog.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
Clouded Judgement
OCTOBER 18, 2024
Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Systems of Record » Systems of Intelligence There’s a long-held belief in enterprise software that building a lasting moat requires a system of record. Salesforce is the system of record for customer data, Workday for employee data, and ServiceNow for IT data, to name a few.
SaaStr
OCTOBER 16, 2024
The era of hyper-functional SaaS is here, and it’s reshaping the landscape of SaaS companies. At a recent SaaStr Workshop Wednesday , held every Wednesday at 10 a.m. PST, SaaStr CEO and Founder Jason Lemkin lays out how SaaS companies are now faced with the challenge of delivering more comprehensive, automated, and efficient solutions than ever before.
Tom Tunguz
OCTOBER 15, 2024
Since July , have you noticed how much better your AI model has become? Measuring them is hard to do. All we can do is quantify the vibe : is this one better than that one? Elo is a score that measures how often one model wins against another, as judged by a human. Which model answers the prompt : “Describe the differences in texture between a Pink Lady and a Macoun apple” better?
FastSpring
OCTOBER 14, 2024
After Google was warned in August by U.S. District Judge James Donato that the court is “going to tear the barriers down,” the judge’s injunction was issued on Monday, Oct. 7 detailing what exactly that would mean for Google. The company must make several changes regarding its Play Store for Android apps according to AP News , after a jury found in Dec. 2023 that Google Play and Google Play Billing represent an illegal monopoly run by Google.
Speaker: David Warren and Kevin O’Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
USIO
OCTOBER 18, 2024
Medical practices, Software as a Service (SaaS) providers, Electronic Health Record (EHR) systems, and Customer Relationship Management (CRM) solutions are constantly seeking ways to streamline their processes and enhance their offerings. One area that’s gaining significant traction is the integration of Payment Facilitation as a Service (PayFac-as-a-Service) and integrated payment solutions.
SaaStr
OCTOBER 18, 2024
SaaStr CEO Jason Lemkin joined ZoomInfo’s Season 2 of its ZI Labs Podcast as the opening guest alongside ZoomInfo CEO Henry Schuck. Along with co-host Ben Salzman, Jason and Henry discuss the transformative power of AI within SaaS and the evolving dynamics that are reshaping the landscape of software as a service. There’s recruiting and there’s people building.
Predictable Revenue
OCTOBER 17, 2024
Dr. Dolan has focused her research on how we fuel exercise and how our energy intake significantly impacts performance. The post The Role of Nutrition and Exercise in Sustained Performance appeared first on Predictable Revenue.
The Daily Egg
OCTOBER 16, 2024
UX research can seem intimidating when you first look at the costs. Companies invest in skilled researchers because great user experiences drive. The post How To Do UX Research Without a PhD or Massive Budget appeared first on The Daily Egg.
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
FastSpring
OCTOBER 16, 2024
Selling internationally can get complicated very quickly if you’re trying to manage cross border payments yourself. Foreign exchange rates, regulatory rules, payment systems, various bank accounts, establishing entities in different countries, and tax collection and remittance are just a few of the concerns you’ll need to stay on top of as your business expands into more countries and regions.
SaaStr
OCTOBER 16, 2024
Dear SaaStr: Should I Fire a Sales Rep That Lied To Several Customers? I think most sales execs lie, at least a little bit. I don’t like it. But I’ve come to accept that you have to put gates and process around most sales execs, or most will lie, at least a little, to close the deal. We did a recent SaaStr survey and you said 97% of software sales execs lie at least sometimes, a little: Control it, or it will spiral.
Stax
OCTOBER 17, 2024
Navigating the world of payments can be complicated, especially when you’re running a software business with many moving parts. Embedding payments is a great first step, but encouraging merchants to adopt payments and onboarding them is another hurdle many ISV/SaaS businesses run into. If only there was a team that would work strategically with you to deliver a seamless payment experience in all areas including sales, support, activation, onboarding, product, and marketing… Oh, wait, now there i
The Moz Blog
OCTOBER 18, 2024
In this week’s episode of Whiteboard Friday, Tom follows up on his previous blog post about the Helpful Content Update and provides actionable insights into what you can do if you’ve been impacted by this rollout.
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Choosing the right Embedded Payments partner can feel overwhelming. This comprehensive buyer’s guide simplifies the process by breaking down seven key criteria to consider, from platform technology to security and growth potential. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide equips software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
Buffer Resources
OCTOBER 17, 2024
In my journey working with both small businesses and nonprofits, I’ve seen firsthand the unique challenges each faces. While they may seem worlds apart, the similarities are striking — both grapple with burnout, a need for steady growth, and a reliance on outside financing, whether it’s from lenders or donors. Small business owners often ask, “ What can I leverage?
SaaStr
OCTOBER 16, 2024
So RingCental is both an incredibly impressive SaaS and Cloud company — but also a bit of a cautionary tale. It’s been around for decades but has continued to iterate, expanding into the enterprise, the contact center, and so much more. Fast forward to today, it’s at: $2.43 Billion in ARR Growing 9%-10% With non-GAAP operating margins of 20.9% and yet … It trades at a $3 Billion maket cap, or 1.2x ARR Now they have $1.5 Billion in debt, so one could argue it’s reall
Stax
OCTOBER 13, 2024
Small businesses in America and worldwide have to choose from a wide variety of accounting software solutions, and this range of choices can be overwhelming. Research shows that 64% of small businesses use accounting software and the market for accounting software solutions is projected to be worth $4.3billion by 2023. It’s safe to say if you are not using an accounting software solution for your business right now, you will be getting one soon.
The Moz Blog
OCTOBER 15, 2024
Ready to take your digital marketing to new heights? Discover how partnering with Moz can amplify your success. Learn about exclusive tools, earning opportunities, and expert resources waiting for you. Curious? Read on to unlock your potential.
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
Buffer Resources
OCTOBER 15, 2024
We launched the AI Assistant in Buffer to help our users generate new content, repurpose existing posts, and develop endless new ideas. Since its launch, over 55,000 people have used the feature. While we love that many people find it helpful in the creation stage, we’ve been curious about what happens after. How is the content performing? We set out to answer this question by uncovering our internal data on the average engagement rate of AI-assisted posts vs. non-AI-assisted posts.
SaaStr
OCTOBER 13, 2024
Top SaaStr Posts of the Week: #1. The SaaS Era of 2013-2022 is Over. Welcome to The World of Hyperfunctional SaaS. #2. ChurnZero: 38% More Customer Success Departments Are Reporting to the CRO. FBOW. | #3. 7 Things I Learned from Loren Padelford, CRO of $100m+ ARR Vertical SaaS Leader Slice #4. 4 out of 800 Sales Execs Raised Their Hand. A New Low in SaaS Malaise?
Stax
OCTOBER 14, 2024
As a business owner, the number of executive decisions that need to be made on a day-to-day basis can be scary at times. Hunting for a payment processor provider for your business shouldn’t be one of those things. When digging through the thousands of solutions that are meant to help you accept payments, finding the right tools is a priority but it’s not everything.
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