SaaStr
OCTOBER 14, 2024
A few bits of advice you hear a lot in SaaS that I think often don’t really work in practice: Move to annual contracts to generate more cash. Sure, if customers want to pay annually for a discount — do it. Do it. But if your product is cheap, many will prefer to pay monthly. Force them to go annual, and you are just adding friction to the sales process.
Tom Tunguz
OCTOBER 14, 2024
Budget cuts followed interest rate hikes in 2022. By late 2023, more than a year of financial scrutiny had challenged many publicly traded software companies. However, 2024 has been a tough year again. Net dollar retention for publicly traded software companies fell from 113% on average to 108%, a five percentage point drop. 1 80% of publicly traded companies saw their NDR wilt again in 2024.
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BetterCloud
OCTOBER 15, 2024
Is your SaaS budget feeling like a leaky bucket? If you’re finding it increasingly difficult to track, control, and optimize your software spending , it might be time to reevaluate your approach. With the proliferation of SaaS tools, it’s easy to get caught up in the excitement of new shiny objects without considering the long-term costs.
Groove HQ
OCTOBER 14, 2024
Is your service team struggling to respond to customers in a consistent way? If everyone has a different approach to handling returns or refunds, it’s hard to maintain standards and keep buyers happy. As your business hires new team members, it becomes increasingly important to establish a firm set of actionable guidelines. Agents need to know […] The post How To Develop a Strong Customer Service Policy appeared first on Groove Blog.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
USIO
OCTOBER 15, 2024
Non-profits, government agencies, and churches are constantly searching for ways to make giving easier and more accessible for their members, especially since COVID-19. In this blog, we’ll be taking-a-look at how this software organization has partnered the award-winning integrated payments technology company, Usio. One Church Software, a powerful church management tool… Source The post The Power of Simplicity in Donation Platforms with Integrated Payments ap
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Nimble - Sales
OCTOBER 17, 2024
We are excited to announce the launch of our new feature that enables an automatic email response when someone completes a webform and triggers a webhook! This latest addition will allow you to engage leads in real-time by automatically sending The post How to Automate Emails After Web Form Submissions for Lead Follow-Up appeared first on Nimble Blog.
Totango
OCTOBER 14, 2024
Key takeaways : Sales leaders should ask potential customers about the outcome they need to achieve to be successful. Starting with an outcome focus makes it easier for sales leads to kick off an entire customer lifecycle, rather than just a quick handoff. An outcome-first approach is the foundation of a customer-led growth motion, where new logos are seeded with the potential for retention, upsell, and expansion.
Inturact
OCTOBER 18, 2024
When it comes to the wild world of Software as a Service (SaaS), staying ahead of the curve is not just an advantage—it's a necessity. The inaugural episode of "Talking SaaSy with Inturact" brings together a powerhouse team of SaaS growth experts to share their insights, experiences, and predictions for the future of the industry. Let's dive into the key takeaways from this illuminating discussion.
Dubb
OCTOBER 15, 2024
[link] In today’s fast-paced sales world, staying ahead of the competition often comes down to how efficiently you manage time and relationships. AI sales tools have completely changed the way we approach lead generation and customer management, and one of the standout platforms helping businesses leverage AI in sales is Dubb. Let me walk The post AI Sales Software: How Dubb Makes Sales Teams Smarter appeared first on Dubb Blog.
Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments
Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.
SaaStr
OCTOBER 16, 2024
The era of hyper-functional SaaS is here, and it’s reshaping the landscape of SaaS companies. At a recent SaaStr Workshop Wednesday , held every Wednesday at 10 a.m. PST, SaaStr CEO and Founder Jason Lemkin lays out how SaaS companies are now faced with the challenge of delivering more comprehensive, automated, and efficient solutions than ever before.
Tom Tunguz
OCTOBER 15, 2024
Since July , have you noticed how much better your AI model has become? Measuring them is hard to do. All we can do is quantify the vibe : is this one better than that one? Elo is a score that measures how often one model wins against another, as judged by a human. Which model answers the prompt : “Describe the differences in texture between a Pink Lady and a Macoun apple” better?
Buffer Resources
OCTOBER 15, 2024
We launched the AI Assistant in Buffer to help our users generate new content, repurpose existing posts, and develop endless new ideas. Since its launch, over 55,000 people have used the feature. While we love that many people find it helpful in the creation stage, we’ve been curious about what happens after. How is the content performing? We set out to answer this question by uncovering our internal data on the average engagement rate of AI-assisted posts vs. non-AI-assisted posts.
Stax
OCTOBER 13, 2024
Small businesses in America and worldwide have to choose from a wide variety of accounting software solutions, and this range of choices can be overwhelming. Research shows that 64% of small businesses use accounting software and the market for accounting software solutions is projected to be worth $4.3billion by 2023. It’s safe to say if you are not using an accounting software solution for your business right now, you will be getting one soon.
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
SaaStr
OCTOBER 18, 2024
SaaStr CEO Jason Lemkin joined ZoomInfo’s Season 2 of its ZI Labs Podcast as the opening guest alongside ZoomInfo CEO Henry Schuck. Along with co-host Ben Salzman, Jason and Henry discuss the transformative power of AI within SaaS and the evolving dynamics that are reshaping the landscape of software as a service. There’s recruiting and there’s people building.
Totango
OCTOBER 14, 2024
Key takeaways : The buying cycle is more complex than ever, with increased scrutiny from finance. Every business needs a customer-led growth motion to stay in business for the long term. Go-to-market teams need to prioritize customer ROI as the driver of decision-making, metrics tracking, and relationship management. Account executives can’t sell like it’s 2017 anymore.
Subscription Flow
OCTOBER 16, 2024
In today’s fast-tracked financial landscape, billing software has become a need. To run a business is like trying to balance several stacked plates in your hands. To preserve that balance, you need to be extremely cautious and proactive. Operating a business entails a number of processes like managing products and payments, invoices, customer engagement, revenue, unpaid invoices and much more.
The Daily Egg
OCTOBER 16, 2024
UX research can seem intimidating when you first look at the costs. Companies invest in skilled researchers because great user experiences drive. The post How To Do UX Research Without a PhD or Massive Budget appeared first on The Daily Egg.
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SaaStr
OCTOBER 16, 2024
So RingCental is both an incredibly impressive SaaS and Cloud company — but also a bit of a cautionary tale. It’s been around for decades but has continued to iterate, expanding into the enterprise, the contact center, and so much more. Fast forward to today, it’s at: $2.43 Billion in ARR Growing 9%-10% With non-GAAP operating margins of 20.9% and yet … It trades at a $3 Billion maket cap, or 1.2x ARR Now they have $1.5 Billion in debt, so one could argue it’s reall
Chart Mogul
OCTOBER 17, 2024
"Singular events can distort reality, but ChartMogul helps us see the bigger picture", says Patrick Craston, Intruder's CTO. We sat down with Patrick to learn about how Intruder gains perspective on the bigger picture with ChartMogul. What is Intruder? Intruder provides ongoing monitoring to find security weaknesses in networks, websites, APIs, and cloud setups.
Predictable Revenue
OCTOBER 17, 2024
Dr. Dolan has focused her research on how we fuel exercise and how our energy intake significantly impacts performance. The post The Role of Nutrition and Exercise in Sustained Performance appeared first on Predictable Revenue.
The Moz Blog
OCTOBER 18, 2024
In this week’s episode of Whiteboard Friday, Tom follows up on his previous blog post about the Helpful Content Update and provides actionable insights into what you can do if you’ve been impacted by this rollout.
Advertiser: ZoomInfo
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SaaStr
OCTOBER 14, 2024
Dear SaaStr: What is The Strangest Thing You Have Learned About Entrepreneurship? To me the “strangest” thing I learned is that you get pretty good around Year 3–4. Almost automatically. And somewhere around Year 5 at least, if you make it that long — you know exactly what to do. I always had imposter syndrome as a CEO and founder — and still do. I never thought I could be as good as any of the successful founders I knew.
Groove HQ
OCTOBER 15, 2024
As you stare at your overflowing support inbox, frustration bubbles up. Another customer complaint gets lost in the sea of emails. You know there must be a better way, but the thought of abandoning trusty Outlook for a complicated platform like Zendesk makes you hesitate. So now you’re caught between familiarity and the promise of […] The post Zendesk vs Outlook vs Groove: Which Is Best for Small Business Customer Support?
Unbounce
OCTOBER 15, 2024
/ Lead generation Lead generation for marketing agencies: 9 actionable strategies By Josh Gallant. Updated on October 15, 2024. 21 min read Marketing agencies need one thing to succeed long-term: Qualified leads. Yes, there’s a lot more to running a successful marketing agency than just leads, but none of it matters if the pipeline is sitting at $0.
The Moz Blog
OCTOBER 15, 2024
Ready to take your digital marketing to new heights? Discover how partnering with Moz can amplify your success. Learn about exclusive tools, earning opportunities, and expert resources waiting for you. Curious? Read on to unlock your potential.
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SaaStr
OCTOBER 12, 2024
Dear SaaStr: Why Are Buyers Not Ready to Spend Big on Acquisitions as Readily Today as in the Past? In tech at least, there are two big issues: #1. Revenues Multiples Are Down Even the best public SaaS companies are worth ~10x revenue today. In 2021, they were often worth 40x revenue. So that seems to make deals more expensive in terms of how much stock (if not cash) it takes to buy something.
Nimble - Sales
OCTOBER 16, 2024
Missed our recent webinar? No worries – we’ve got you covered! In this exciting session, the Nimble Team, including Jon Ferrara and Jenna Dreikorn explores Nimble’s new updates and Email Sequencing automations and its impact on accelerating customer outreach, lead qualification, and The post Webinar Replay: What’s New & What’s Coming to Nimble – Email Sequence Automation + Other Updates appeared first on Nimble Blog.
BlueSnap
OCTOBER 18, 2024
Hear BlueSnap CEO Henry Helgeson join the Leaders in Payments podcast to talk about his experience in the payments industry, the current trends and what’s next for BlueSnap as it continues to simplify the complexity of payments. The post Henry Helgeson Talks About His Past & BlueSnap’s Future appeared first on BlueSnap.
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