Intercom, Inc.

MAY 10, 2018

What do Dropbox, Uber, AngelList, Front, Gusto and Boba Guys have in common? All have benefited from the sage advice of growth expert and Andreessen Horowitz general partner Andrew Chen. Andrew’s been an angel investor and advisor for a slew of name-brand startups; however, he’s most widely known for his invaluable essays on growth. He’s written more than 650 of them over the past decade and has been featured and quoted in The New York Times, Fortune, Wired and Wall Street Journal.

Acquisition 224

Acquisition Marketplace as a Service Retention Startup 224

Tom Tunguz

MAY 5, 2018

At Redpoint’s annual investor meeting earlier this year, I quipped, “The day-trading taxi drivers of the dotcom era have been replaced by crypto-trading Uber drivers.” But over the weekend, a grizzled Uber driver with a mane of grey hair and wind-and-sunburnt cheeks asked me about crypto. “Can you explain to me why public key/private key technology is important on the Blockchain?

Blockchain 121

Blockchain Strategy Innovation Investment 121

Baremetrics

MAY 9, 2018

As founders, a lot of our identities get wrapped up in our companies. Certainly within our industries, but even to family and friends it’s how people know us. And over time, we sort of become our companies. Most founders or CEOs are the “face” of their businesses and eventually they’re inseparable. Maybe that’s fine in the short run if you’re trying to go hard for 2-3 years then bank on some big exit, but if you’re in the business of businessing (i.e. an entrepreneur), you just can’t do that lon

Artificial Intelligence 81

Artificial Intelligence Machine Learning Travel Banking 81

Sales Hacker

MAY 11, 2018

The post How to Beat Elon Musk & Bill Gates: 3 Steps to Master LinkedIn, Video, and Email for Cold Outreach appeared first on Sales Hacker.

Sales 74

Sales 74

Advertisement

For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

Intercom, Inc.

MAY 11, 2018

Adding live chat to your funnel is a great way of generating more sales and targeting specific leads in a more effective way, ensuring the best experience possible for all involved. When it comes to conversing with leads over live chat, it is a very different experience compared to talking in person or even on the phone. No wonder many reps are daunted by the thought of putting live chat on their website.

Sales 196

Sales Communication Development Business 196

The SaaS CFO

MAY 10, 2018

What is Monthly Recurring Revenue in SaaS? There is no shortage of terms and acronyms in SaaS, and monthly recurring revenue (MRR) is one of them. SaaS revenue terms can be quite confusing, especially around revenue. Is it MRR, ARR, ARPA, or bookings? In this post, I’ll define monthly recurring revenue and how you calculate […]. The post What is Monthly Recurring Revenue?

Revenue 72

Revenue SaaS 72

Chart Mogul

MAY 8, 2018

Putting customer feedback to work in your business means having well-defined frameworks for capturing, cataloging and analyzing input from your users. Effectively handling customer feedback is a vital ingredient in reducing churn for subscription businesses. For a growing startup, customer feedback exists in so many different forms, it can often be hard to nail down: A passing comment from a customer at a conference.

Scale 65

Scale Technical Review Subscription Payment Features 65

Intercom, Inc.

MAY 9, 2018

Business Operations (Bizops for short) has inexorably become a thing at certain kinds of companies. Some of you might come into regular contact with a Bizops team, others might have merely a vague awareness of Bizops, and still others might not have heard of Bizops at all. Regardless of which bucket you fall in, I suspect you don’t have the foggiest idea exactly what Bizops is or why it exists (unless you’re part of a Bizops team).

Scale 182

Scale Sales Hiring Headcount Scaling 182

Sales Hacker

MAY 11, 2018

The post How To Generate $1M in Pipeline Without Spending More On Advertising or Hiring appeared first on Sales Hacker.

Sales Hiring 63

Sales Hiring Advertising Sales Marketing 63

Advertisement

Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

FastSpring

MAY 7, 2018

The impending General Data Protection Regulation (GDPR) deadline is a hot topic on everyone’s mind these days. However, these regulations are a small step forward in the data privacy movement.

Data 61

Data 61

CloseSaaS

MAY 10, 2018

What’s the difference between business development and sales? Many founders we talk to believe the terms are interchangeable—simply two different ways to describe the same function… right? Not quite. Today, we’re talking business development vs sales.

Sales Hiring 52

Sales Hiring Development Sales Business 52

Intercom, Inc.

MAY 8, 2018

With our redesigned Messenger , businesses can do so much more than chat. The next generation of messengers will be built to help businesses accelerate growth by actually helping teams do work, like process payments or schedule meetings. From what was once an interface solely designed for conversation, the Messenger becomes a front desk for your website or app— surfacing a collection of apps that drive outcomes.

Payment Solutions 176

Payment Solutions Payment Methods Payments SaaS Payments 176

Sales Hacker

MAY 10, 2018

The most important sales conversation that your reps are having with your prospects is the first one. You not only need a solid structure for this call but also an airtight discovery call checklist to increase your chances of conversions. Think about it. If that conversation doesn’t quickly deliver tremendous value, there won’t be a follow-up meeting, a demo or a proposal.

Sales Hiring 60

Sales Hiring Marketplace as a Service Sales Communication 60

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

Chart Mogul

MAY 10, 2018

In this episode of SaaS Open Mic: How can businesses be better at gathering, analyzing and learning from customer feedback? I spoke to the founders of SaaS startup Canny who are building a business to do exactly that. “When you’re a team of two, you have to really be critical about what you decide to prioritize. It creates a lot more responsibility and you have to support such a feature further down the line.” We all know that SaaS companies should be collecting customer feedba

SaaS 40

SaaS Startup Scaling Data 40

CloseSaaS

MAY 9, 2018

Here's the recording of today's webinar on how to generate a higher volume of well-qualified leads with Experiment 27's Alex Berman and your truly from Close.

B2B 52

B2B Sales 52

Claudiu Murariu

MAY 11, 2018

I might be an analyst now, but I wasn’t always one. I started my career as a digital marketer, so I know the ins and outs of this job, the heartaches and the pain. This week I got talking to a fellow marketer and, to my surprise, I realized that the developers’ misconceptions about what marketing people do are still very much alive. I thought that by now people would have understood that developers can’t earn a living without the marketing team and the other way around.

Development 40

Development Marketing Engineering User Experience 40

Sales Hacker

MAY 9, 2018

Being a good salesperson , or good at selling, is difficult to quantify. More of an art than a science, sales plays a critical role in almost all businesses. Yet, businesses rarely use best practices or proven sales process tips to increase success rates. That’s why every year Pipedrive analyses anonymized metadata from 70,000 SMEs and hundreds of thousands of salespeople around the world.

Sales 60

Sales Mobile Cloud Data 60

Advertisement

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

BetterCloud

MAY 9, 2018

It’s that time of year again! Our annual customer summit, Altitude, will be held October 2-4 in Denver, Colorado this year. Altitude isn’t like most IT conferences. We purposely keep it small — attendance is capped at 125 people — so that it stays intimate and personal. Attendees will explore the increased impact IT has on organizations, collaborate on technical strategies, and define today’s best practices.

Cloud 40

Cloud Technology Strategy SaaS 40

CloseSaaS

MAY 7, 2018

How do you find a great sales leader? In most organizations, it goes something like this: A rep hustles, grinds, and outperforms. Leadership takes notice, and thinks, “how can we spread their magic to the rest of the team?” So they make them a sales manager.

Management 52

Management Leadership Sales 52

Chart Mogul

MAY 11, 2018

Also: Bookings vs. billings in SaaS, Pipedrive CEO Timo Rein on making it big in the US all the way from Estonia In SaaS Roundup, we comb through the noise to find you only the best SaaS-flavored reads of the week — just our top three. You can also receive SaaS Roundup in your email inbox every Friday — just drop your email here and you’ll receive the next issue.

Scale 40

Scale SaaS Sales Finance 40

Sales Hacker

MAY 7, 2018

As a sales manager, your success is determined by the success of your reps. But, unfortunately, a lot of reps out there are barely hitting quota. In fact, the majority of today’s sales teams consist of average performers. This drastically affects your over sales team performance bell curve. So, how do you send your reps in middle-of-the-pack straight to the top?

Technical Review 53

Technical Review Strategy Sales Headcount 53

Advertisement

ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

BetterCloud

MAY 7, 2018

Without a doubt, Dropbox has changed the way people work. It boasts multiple business benefits , like better employee productivity and more efficient collaboration, just to name a few. And the momentum is growing: As one of this year’s most highly anticipated stock market debuts, Dropbox made a splash with a smash-hit IPO in March. At the opening price, the tech darling had a market value of more than $11 billion.

Cloud 40

Cloud Banking SaaS Data 40

Sales Enablement, SaaS and Growth

MAY 8, 2018

One of the exciting aspects of working in an emerging area like sales enablement is that, today, nobody knows or indeed, has all the right answers. In many respects we’re “building the plane while flying it”, as we collectively figure out what good looks like. There’s no defined sales enablement best practices. As a result there’s a refreshingly high level of collaboration, modesty and openness among industry colleagues - in my experience fellow sales enablement professionals are generous with t

Sales Enablement 175

Sales Enablement Scale Sales Underperforming Technical Team 175

Sales Hacker

MAY 9, 2018

We have spent the last two blogs ( A New Framework to Level Up Your Meeting Opening and 4 Ways to Ask Better Probing Questions in Sales ) laying the foundation for providing insight into our product and services. This blog talks all about storytelling for sales professionals and how you can WOW your prospects with your sales pitch. We cover the following: 1) Your demo/sales pitch is only half as important as your story. . 2) My go-to framework for the initial sales deck. . 3) How to weave a st

Sales 51

Sales Investment Engineering Technology 51

Sales Hacker

MAY 8, 2018

This article talks about how to become a sales manager in 5 crucial (and doable) steps. You’ve done what you can at your current level and need the challenge only a promotion will bring. But it’s a task easier said than done. How do you stand out from your colleagues and distinguish yourself as the only logical choice for the next promotion ? Well, you’re in luck.

Management 51

Management Sales Construction Investment 51

Advertisement

Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

Payments

Sales Hacker

MAY 8, 2018

On this episode of the Sales Hacker podcast, we talk with Marc Jacobs , SVP of Sales and Customer Success at CB Insights about the secret to incredible sales management and building a sales coaching culture. What You’ll Learn. How to instill a coaching culture in an organization. Building a professional development program resulting in high quota attainment for SDRs turned Account Executives.

Sales Hiring 45

Sales Hiring Scale Management Sales 45