Intercom, Inc.
JUNE 29, 2018
When faced with a problem or new process at work, most people usually don’t try to reinvent the wheel. Instead, they look for patterns and frameworks that are widespread and valuable. A common challenge for many teams is how to run retrospectives. There are plenty of solutions, and one of them is Start, Stop, Continue – a framework to structure a retrospective for a team, career or project.
For Entrepreneurs with David Skok
JUNE 28, 2018
I recently gave a talk at the 2018 SaaStock NYC conference in June. I had two goals I wanted to accomplish, present a simple model to understand SaaS business and to show a simple model of a SaaS business and to show the key levers a CEO can pull to achieve the greatest impact on their business.
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Tom Tunguz
JUNE 23, 2018
In the last six years, the median time between seed and Series A has more than tripled from about 200 days to about 750 days. Why? The seed market is in the midst of some secular changes. Seed rounds have declined 63% from their peak. Total dollars invested have fallen by 37%. But the median round size is up 3x in the same time period. In other words, investors are concentrating capital in fewer startups.
Sales Enablement, SaaS and Growth
JUNE 26, 2018
Today, everyone working in and around sales and marketing knows that bots are hot, in vogue and quite simply, of the moment. That’s no secret. After years of dreaming about what might just be possible, over the past 12-18 months numerous software as a service (SaaS) companies from around the globe have taken their respective bot offerings to market.
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
Intercom, Inc.
JUNE 28, 2018
There are many reasons an organization seeks out customer feedback. A support team will want to know if they were helpful, while a product team might need help prioritizing what to build next. Whether you’re measuring success, monitoring customer trends or gathering input for a product decision, customer feedback is an essential part of staying competitive and growing your business.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Tom Tunguz
JUNE 26, 2018
Earlier this week, I wrote about the collapse in the number of seed investments. I received many questions about the data, all the same. Why is this happening? This is a deeper dive into the data. First, there are fewer seed investors participating in the market than in 2015, about 40% fewer. Second, many of the most active seed investors and institutional seed funds are investing in fewer companies.
Sales Hacker
JUNE 28, 2018
Part 4 of this sales coaching series focuses on the right coaching goals for sales reps. Article overview: 1) Sales coaching is not a beat-down. 2) Sales Coaching: What salespeople say versus managers/leaders. 3) Don’t mistake a conversation for sales coaching commitment. 4) How to make your 1:1s count. 5) Stay in the inspiration business: Read the full coaching series.
Intercom, Inc.
JUNE 29, 2018
There is something unique about the joy of being on a high-functioning, high-achieving team – and that goes as much for a sporting team as a professional one. We borrow a lot of the words and concepts we use to describe our engineering teams from the world of sports – from huddles and scrums to sprints and even goals, the terminology resonates from the pitch to the office.
Chart Mogul
JUNE 29, 2018
In SaaS, everyone wants to rule over a kingdom. But instead of fighting to topple category leaders, startups today prefer to build their own kingdom from scratch. Let's look at how and why that's happening. It’s a ruler-takes-all game. In the world of SaaS, there’s a never-ending game of thrones. Ruling over an entire category is the ultimate goal, but getting there is a grueling journey that requires killing your competitors and uncompromising focus.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
FastSpring
JUNE 26, 2018
There’s no denying the power of ecommerce—it has radically changed the way people buy and consumer forever. With over five billion people around the world expected to be online by 2020, it is time for businesses to take their ecommerce global.
Sales Hacker
JUNE 28, 2018
The post Is Your Sales Tech Stack Drowning Your Reps? Here’s How to Restrategize appeared first on Sales Hacker.
Intercom, Inc.
JUNE 25, 2018
Building a platform is something we have been passionate about at Intercom from the start. From very early on , we’ve invested in an open platform and have supported a growing ecosystem of partners and customers building on it ever since. In April, we launched our new Messenger , making it possible to use apps for quick actions right inside the messenger.
Casey Accidental
JUNE 26, 2018
I’ve written before about analytics teams as a crucial function in today’s technology companies. Technology companies are rapidly hiring analyst roles to pair with their product teams. And while my previous post discussed how to hire analysts and structure their teams within organizations, I haven’t written about how analysts should approach their careers.
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
CloseSaaS
JUNE 25, 2018
Every sales rep hates hearing no. But it’s just part of the job, right? You can’t win every deal and when a prospect turns you down, it’s time to just move on. But hearing no doesn’t always mean you did something wrong. You might just be talking to the wrong person.
Sales Hacker
JUNE 27, 2018
I know what you’re thinking. “How to walk away from a business deal.? Wish I had the luxury to have a few of those…”. I get it. As salespeople, and especially as salespeople in today’s world, the pressure is greater than ever to deliver. Unattainable sales goals are very prevalent. Salespeople are missing their targets more than ever before. But here’s the truth—no matter how high the pressure or the stress , my 20 years of experience in sales has shown that bad business is never worth pur
Intercom, Inc.
JUNE 28, 2018
Too many startups focus on the first S in SaaS, but they forget all about the second one. When software and service aren’t equal priorities, it’s impossible to build a successful company. The people you hire provide just as much value as your product. When I moved to Silicon Valley in 2007, self-serve software was all the rage. Everyone wanted to create products that sold themselves.
Totango
JUNE 28, 2018
Totango’s mission is to enable organizations to proactively and intelligently operate around their customers. With industry-leading enterprises confidently running on Totango’s Customer Success Platform, we are dedicated to innovating and bringing to market products that deliver Customer Success results. We are constantly hiring the best and brightest Engineers, Product Managers, Designers, and Data Scientists who are passionate about our Enterprise-2-Customer vision.
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
Software Platform Consulting
JUNE 26, 2018
Yesterday, the Supreme Court of the United States ruled in favor of American Express (Amex) in an antitrust case 11 states had brought against Amex (see here ). If you are interested in two-sided markets, platforms, and pricing you will want to read the Supreme Court’s decision written by Justice Thomas and the dissent written by Justice Breyer (see here ).
Sales Hacker
JUNE 29, 2018
The post How to Maximize Revenue Efficiency as You Scale Your Sales Org appeared first on Sales Hacker.
Intercom, Inc.
JUNE 29, 2018
When faced with a problem or new process at work, most people usually don’t try to reinvent the wheel. Instead, they look for patterns and frameworks that are widespread and valuable. A common challenge for many teams is how to run retrospectives. There are plenty of solutions, and one of them is Start, Stop, Continue – a framework to structure a retrospective for a team, career or project.
SaaSOptics
JUNE 27, 2018
If you sat down with an investor today, do you know what kind of metrics and KPIs they'd want to see for your SaaS or subscription-based business? Seeing things from their perspective might change what metrics you choose to track each month — or it might even change how you run your business. That's why we partnered with Fulcrum Equity Partners to create an eGuide to share their insights into SaaS KPIs and metrics like churn, MRR and ARR, lead generation and upsell revenue.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
Intello
JUNE 28, 2018
We’re thrilled to announce a new partnership with botkeeper , a leading automated bookkeeping platform. Botkeeper is a platform that uses bots instead of humans to do the bookkeeping; better, faster, & less costly. Traditional bookkeeping methods have a higher risk of fraud, require more human capital (and cost!) and are often inaccurate. Botkeeper solves that challenge with accounting integrations, bots and accountants bundled into a SaaS platform to automate bookkeeping.
Sales Hacker
JUNE 26, 2018
How many times have you been in a position where you have an opportunity to ask a question, but can’t find the right one? You can waste time asking questions with little context or those you already know the answers to. However, when you’re asking questions in sales and you listen with intent, the results can be amazing. “The stupidity of people comes from having an answer for everything.
Intercom, Inc.
JUNE 28, 2018
There are many reasons an organization seeks out customer feedback. A support team will want to know if they were helpful, while a product team might need help prioritizing what to build next. Whether you’re measuring success, monitoring customer trends or gathering input for a product decision, customer feedback is an essential part of staying competitive and growing your business.
SaaSOptics
JUNE 27, 2018
Customer success is key to growing your SaaS business. That's why investors care about your customer success metrics (and more). In the second half of our two-part blog series, we're sharing insights from investors about SaaS customer success metrics. We also share the context around each metric so you understand why they're important for your SaaS or subscription-based business.
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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
The Marketing & Growth Hacking Publication
JUNE 28, 2018
How to DIY your brand Continue reading on Marketing And Growth Hacking ».
Sales Hacker
JUNE 26, 2018
Tune in to episode 13 of the Sales Hacker podcast with Dan Pink , WSJ and NYT best-selling author. We talk about the importance of time management in sales in the context of identifying the science behind how you operate every day. If you missed episode 12, give it a listen here: Navigating a Career from a Unicorn to a Public Company. What You’ll Learn.
Intercom, Inc.
JUNE 29, 2018
There is something unique about the joy of being on a high-functioning, high-achieving team – and that goes as much for a sporting team as a professional one. We borrow a lot of the words and concepts we use to describe our engineering teams from the world of sports – from huddles and scrums to sprints and even goals, the terminology resonates from the pitch to the office.
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