Sat.Oct 30, 2021 - Fri.Nov 05, 2021

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The 11 Year Customer

SaaStr

A little while back, I caught up with a great VP of Sales that had been using Adobe Sign / EchoSign for 11 (!) years. Her company had been acquired, and the acquirer cancelled the contract, due to a feature gap in the new company’s business process stack. Lesson #1: it still hurts! Even when you haven’t worked there for the better part of a decade.

Scale 290
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Best Registered Agent Services

The Daily Egg

Appointing a registered agent is a requirement for business entities in all 50 states. After conducting in-depth research on more than 50. The post Best Registered Agent Services appeared first on The Daily Egg.

Business 309
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How To Figure Out If Your GTM Process Is Broken

Predictable Revenue

Sangram Vajre, bestselling author and co-founder of Terminus, highlights the telltale signs that your GTM process is broken and how to fix it. The post How To Figure Out If Your GTM Process Is Broken appeared first on Predictable Revenue.

Revenue 264
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The 100x ARR Multiple

Tom Tunguz

The 100x ARR multiple might be the fundraising meme of 2021. Before, most investors used forward ARR multiples to value companies, but recently, the 100x multiple seems to be a benchmark for SaaS companies raising rounds. Where did this figure originate? How does it compare to the public markets' valuation of companies? Let’s look at the data.

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An Omnichannel Payment Solution––Without the Complexity

Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

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People leave managers, not companies – 4 ways to better support your team

Intercom, Inc.

Across the US, people are quitting their jobs in record numbers. . This year, it’s estimated that approximately one in four people have quit their jobs , and those positions are remaining open for much longer than expected. Countless theories have tried to explain the “Great Resignation” we’re experiencing, but none have managed to pinpoint an exact cause.

More Trending

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Outbound Sales 101: Lead Generation For High-Level Executives

Predictable Revenue

Learn the key aspects of outbound sales lead generation to help you drive revenue growth in the following article. The post Outbound Sales 101: Lead Generation For High-Level Executives appeared first on Predictable Revenue.

Sales 275
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LegalZoom Review

The Daily Egg

LegalZoom is an industry leader in the online legal services space. It’s most well known for being a one-stop shop for all. The post LegalZoom Review appeared first on The Daily Egg.

Startup 222
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Meet the team: Intercom’s Brand Studio on evolving our brand

Intercom, Inc.

You wouldn’t expect to find a Brand Studio at every tech startup, but then again, we’ve always enjoyed doing things a little bit differently. Behind every feature launch, every blog post, every book, there they are — creative directors, copywriters, designers, illustrators, and animators with the sole mission to make modern communication between businesses and their customers feel a little bit more personal and human.

Branding 222
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7 Tips to Close 7,000 Customers From Gorgias’ VP of Sales

SaaStr

Gorgias is the leading contact center for e-commerce and it’s been a fun one to track at SaaS, from 1,000 to 3,000 to now 7,000 customers. Their CEO will join us at SaaSr Scale 2021 on December 15 to talk about using data to get to 10,000 SMB customers! I asked Aasif Osmany to share his learnings as a top-performing SMB VP of Sales, below. 7 Tips to get 7,000 Customers.

Scale 257
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How Clinic Sense Reduced Churn and Unlocked More Revenue

ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

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B2B Lead Generation: 8 Proven Strategies From My 20-Year Sales Career

FastSpring

B2B lead generation is more than just presenting prospects with fancy features and benefits. For example, not long ago, we were migrating the subscriptions of a new customer into our system. This process is normally straightforward, but in this case, we ran into a delay. Even though it wasn’t our fault, the delay meant this company might not be able to process existing subscriptions for several days — a poor way to start a relationship with a new software-as-a-service company.

B2B 140
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Swyft Filings Review

The Daily Egg

Swyft Filings is an affordable business formation service that boasts some of the quickest turnaround times in the industry. With their quick. The post Swyft Filings Review appeared first on The Daily Egg.

Business 219
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Is your engineering team experiencing alert fatigue? Ask these 8 questions

Intercom, Inc.

Alert fatigue is a common problem among engineering teams that handle operations and maintain infrastructure. The problem usually stems from a haphazard approach to writing alerts as teams grow and begin using more infrastructure of increasing complexity. This is quite normal – as a company or a team grows, it often takes time for an observability culture and solid alerting practices to take shape.

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IVP: The Average SaaS Magic Number is 1.2

SaaStr

The “Magic Number” is one of those metrics in SaaS that has always sort of vexxed me. On the one hand, you need a shorthand for your sales and marketing efficiency — and that’s Magic Number. Magic Number is your growth in ARR over a quarter divided by the sales and marketing spend in the prior quarter. Generally, anything >1 is seen as healthy if you are venture backed, and anything > 1.5 is often seen as perhaps too capital efficient.

Scale 256
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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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5 Ways to Use Scarcity on Your Landing Page to Boost Your Sales

Unbounce

Remember when rap group Wu-Tang Clan sold that single copy of their album for a whopping $2 million ? Now, imagine people flocking for your product like it’s the new Wu-Tang jam. Well, you don’t have to imagine it. You can turn it into reality by using scarcity, the same principle that spurred the excitement around the album: only so many items are available (and maybe only for only a limited time).

Sales 145
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IncFile Review

The Daily Egg

If you’re looking for a top business formation service that lets you register several entity types, keep up with your accounting, and. The post IncFile Review appeared first on The Daily Egg.

Business 209
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Your Biggest SEO Challenge For 2022

Neil Patel

SEO isn’t new, it has been around for a while. Just think of it this way… Google was founded in 1998 and SEO existed before Google as it wasn’t the first search engine. At this point, we know the intention of search engines, in which they want to show the best results for people at the top. So, with all of their algorithm changes, what do you think is going to be the biggest challenge in 2022?

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Get the Playbooks to $100m ARR and Beyond at FREE 2021 SaaStr Scale on Dec 15!!

SaaStr

Hey SaaStr Community, T oday we’re officially launching signups to our final digital, mega-event of the year: SaaStr Scale 2021 , streaming live on Wednesday, December 15th. . This will be our 3rd ever SaaStr Scale, and will continue the tradition of gathering the very best sales and marketing-focused revenue leaders to give you their playbooks to $100M to propel you into the new year. .

Scale 233
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15 Modern Use Cases for Enterprise Business Intelligence

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

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Building and Running a DAO: Why Governance Matters

Andreessen Horowitz

As DeFi and NFT communities grow enormously in size, how to govern decentralized protocols takes on added importance. Now and over the next few years, one of the most immediate challenges facing these communities is to figure out governance — the act of managing collective decision-making in order to optimize funds and operations. Governance requires.

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LegalNature Review

The Daily Egg

LegalNature is a legal assistance company that offers well-rounded legal solutions for everyone—from individuals and families to entrepreneurs and business founders. It. The post LegalNature Review appeared first on The Daily Egg.

Business 205
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Secure Payment Forms: 6 Ways to Secure Customer Information During Checkout

FastSpring

Hackers are getting more sophisticated, and one area they love to attack is the online checkout experience on eCommerce websites, making secure payment forms more important than ever. For example, Malwarebytes researchers recently found an expertly placed web skimmer on the Tupperware checkout page. According to the State of Malware Report from 2020, “Malwarebytes researchers, who were among the first to find this web skimmer, noted that there was ‘a fair amount of work put into the Tupper

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The Job of a VC: Turn Every $50m into a $2B+ Exit

SaaStr

VC funds need about $2B in “exits” for each $50m they raise. Why? True average ownership of 10% fully-diluted x $2B = $200m. That’s 4x “gross” $50m or just about good enough today. So raise a $300m fund, you need about $12B in exits. Or better. — Jason BeKind Lemkin (@jasonlk) November 3, 2021. In the early days of SaaStr, I was just starting to invest and it took me a while to figure out how VC really works.

Cloud 229
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Buyer’s Guide: Finding The Best Payment Provider For Your Software

Choosing the right Embedded Payments partner can feel overwhelming. This comprehensive buyer’s guide simplifies the process by breaking down seven key criteria to consider, from platform technology to security and growth potential. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide equips software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

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50 Chromebook tips for maximum productivity

IT World

Chromebooks may be all about simplicity, but don't be fooled: Beneath their intuitive outer layer lies a web of advanced options. And you don't have to be a power user to embrace it. Make your way through this massive collection of next-level tips, and you'll be zipping around Chrome OS like a pro in no time. Getting around Chrome OS. 1. The Chrome OS launcher — the drawer-like interface that appears when you tap the Everything key (a.k.a. the Search key or Launcher key) or when you hit the circ

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Best LLC Services Compared

The Daily Egg

We spent several hours sifting through the best limited liability company (LLC) services on the market. There are five services that stand. The post Best LLC Services Compared appeared first on The Daily Egg.

Marketing 205
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What’s the Difference Between a Content Creator and an Influencer?

Neil Patel

In today’s internet-focused age, words like “content creator” and “influencer” are thrown around on nearly every social media platform. Have you ever wondered: What do these terms really mean? Is it the same thing? How do the two roles differ from the perspective of a user or consumer? In a nutshell, content creator is a broad term describing someone who produces some form of content, including but not limited to blog posts, videos, photography, and reels.

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KeyBanc: Only 41% of SaaS Companies Price By Seat Now

SaaStr

David Skok of Matrix Partners and Key Banc have been doing an incredible SaaS startup survey for many, many years and the latest edition is out here. A couple of points jumped out to me: #1. Only 41% of the SaaS companies in the survey use per-seat pricing. The survey includes infrastructure and B2D/API companies, so this isn’t a huge surprise.

Pricing 223
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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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From zero to hero? Hexnode's CEO on Apple in the enterprise

IT World

Hexnode , a cross-platform unified endpoint management firm, is recognized by both Forrester and Gartner as an enterprise mobility solutions provider that since 2013 has worked with business clients to lock things down. I recently spent a little virtual time with Hexnode CEO Apu Pavithran to talk Apple in the enterprise and the future of work. Pavithran recounted how much change enterprise IT has seen in the past decade, and where things may be going now with Apple as more of enterprise player.

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Best Office Suites Software Compared

The Daily Egg

??It’s hard to imagine a computer today without a suite of personal productivity products for creating documents, presentations, or spreadsheets. We tested. The post Best Office Suites Software Compared appeared first on The Daily Egg.

Software 205
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The Future of Kidtech: A Web Browser for the Under-10 Set

Andreessen Horowitz

Ninety-eight percent of American kids under the age of 10 have access to a smartphone or tablet in their home; 45 percent even have their own device. Over the past decade, modern touchscreen devices have become both intuitive and affordable enough that they’ve gone mainstream among children around the world. But despite this high usage. Read More. The post The Future of Kidtech: A Web Browser for the Under-10 Set appeared first on Future.

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