Predictable Revenue
FEBRUARY 3, 2022
Moeed Amin joins discusses how founders can establish a customer-centric outbound sales infrastructure for profitable growth. The post Helping Founders Establish The Right Sales Infrastructure For Growth appeared first on Predictable Revenue.
SaaStr
FEBRUARY 4, 2022
Q: Dear SaaStr: Should We Allow Refunds in a Multi-Year SaaS contract Paid Upfront? Let me add a slightly controversial answer. If you’re still a startup, then I’d say — Maybe. If pushed. If it’s important to the deal. But almost everyone you ask will say No. They’ll say never allow refunds in a multi-year contract: Sales will hate it, especially if there is an explicit or implicit clawback if they do.
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Valuize Consulting
FEBRUARY 3, 2022
NDR Is Your MVP. Net Dollar Retention is the most important valuation metric in the technology industry. With all new and 80% of historical software vendors now operating on subscription-based business model (Gartner, 2018 ), the adoption of subscription and consumption revenue models has achieved dominance. If you look at the most valuable B2B technology companies today (think Snowflake, SentinelOne, and Bill.com), you’ll notice a common theme that unites them all – an unwavering focus on
Tom Tunguz
JANUARY 31, 2022
How much money flows into crypto each month? There’s the headline figure $1.7T which is the aggregate market cap of crypto. But how about the volumes of US dollars being exchanged into crypto each month? Sometimes this is called fund flows. I’ve learned calculating this figure is tricky because there’s no centralized reporting for it.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
The Daily Egg
FEBRUARY 4, 2022
Virtual phone systems turn rigid, traditional phone communication into a bold new way of interaction and collaboration. The limitless power of VoIP. The post How to Set Up a Virtual Phone System appeared first on The Daily Egg.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Predictable Revenue
JANUARY 31, 2022
Learn how to incentivize sales team behaviors that drive revenue, reduce turnover, and create a positive work environment–without relying on financial compensation. The post How To Incentivize Sales Team Behaviors appeared first on Predictable Revenue.
Intercom, Inc.
FEBRUARY 3, 2022
Sometime in the 1980s, businesses started outsourcing their call centers to specialized companies in lower-cost locations to reduce operational costs. And further along the line, customer support started being treated as a cost center – a necessary, but non-profitable part of a business. Today, more and more businesses are realizing the true bottom-line impact of creating great customer experiences.
The Daily Egg
FEBRUARY 3, 2022
Setting up a virtual call center is the perfect way to conduct business for many companies. By connecting work-from-home agents all over. The post How to Set Up a Virtual Call Center appeared first on The Daily Egg.
SaaStr
FEBRUARY 2, 2022
SaaStr Europa 2022 is a go!! We’ll be in Barcelona this year, 7-8 June, so we can maintain the primarily outdoors / open air setup from 2021 SaaStr Annual. The details: 2 Full Days in sunny June in BCN! Up to 2,000 SaaS founders, execs and VCs. Full Meet-a-VC Day with 100+ top VCs and funds! 100+ Braindates and Workshops! Open air + outdoor ritzy venue in handy downtown Barcelona.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
Tom Tunguz
FEBRUARY 2, 2022
I remember the first time I spoke with Frank Slootman. Beforehand, I read his book Tape Sucks , watched some of his videos on YouTube, and read his blog posts. After few minutes, I couldn’t deny his unique passion for growth and scale. I called him on a Sunday in the summer. Frank told me most companies don’t focus enough; that there’s only one priority for him: growth.
Intercom, Inc.
FEBRUARY 2, 2022
At Intercom, we believe in the power of sharing cross-functionally. Seeking feedback at various stages of a project helps avoid bottlenecks and silos, and ultimately drives business impact. Diving into a new project is an exciting challenge, but it takes time to develop context, address stakeholder needs, and meaningfully understand the problem. Without even realizing it, we begin to work with blinders on.
Sparktoro
FEBRUARY 3, 2022
Eureka! I just had a great idea for a blog post… or wait. maybe it’s short enough to be a Twitter thread. Y’know what? Twitter’s easier. I’ll just post it there. The instant dopamine hit of likes and retweets. The mystery of whether and when I’ll get replies.
SaaStr
FEBRUARY 3, 2022
Q: Dear SaaStr: If I Hire a CEO for My StartUp, How Much Equity Do They Get? There’s no magical answer, but for venture-backed start-ups, for years VCs have aligned on around 6%-8% equity for a non-founder / outside CEO. As you approach IPO and very late stage, that often goes down. And if they join earlier, sometimes it’s more, as more dilution is coming.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
Neil Patel
FEBRUARY 4, 2022
User-generated content (UGC) is a marketing goldmine and knowing how to use it properly can create a snowball effect of higher engagement and more social media followers. That’s not all. Taking advantage of the right opportunities will let users do most of the work for you—generating product interest, conversation, and even revenue. How? It’s simple.
Intercom, Inc.
FEBRUARY 1, 2022
The digital landscape has undergone major change since the arrival of COVID-19. As the masses migrated online, digital transformation has accelerated by roughly five years. With a new bar set for what is achievable digitally, customer expectations have grown in correlation – particularly when it comes to support, its availability, and the quality of the customer experience. .
IT World
FEBRUARY 1, 2022
On Tuesday, a week ago, I had three Zoom meetings, two Google Meets , and a Microsoft Teams get-together. With six hours of my day tied up in “meetings,” I didn’t get one bit of real work done. Enough. Back before I worked from home, I often had days like this. They were bad days. But once I stopped working in an office, I became largely free of meeting days from hell.
SaaStr
FEBRUARY 4, 2022
The 10 Keys to A Successful Board Meeting: How to Make Them Great and Not Something Everyone Dreads from Ajay Agarwal, Bain Capital Partner. Over the course of my venture career, I have participated in hundreds of board meetings for seed and Series A companies, growth companies, and public companies. Unfortunately the quality of these meetings can vary dramatically, with founders often complaining that the meetings are a huge time sink that don’t deliver corresponding value.
Speaker: David Warren and Kevin O’Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
Sales Hacker
JANUARY 31, 2022
The COVID-19 pandemic changed every aspect of daily life. Too many sales teams, though, are continuing to use the same general tactics they used pre-2020. While we’re not yet able to claim victory over the pandemic, it’s time sales leaders think about what B2B sales might look like in a post-COVID world. We’ve witnessed a fundamental shift in how we all communicate at work.
Intercom, Inc.
JANUARY 31, 2022
We are delighted to share that we are officially launching our new program for fast-growing, venture-backed startups. We’re working with venture capital, accelerator, incubator, and technology partners to help founders bring the best communication experience to their customers. The program is best suited to high-growth Seed and Series A startups, and has already partnered with Bessemer Venture Partners, Kleiner Perkins, Index Ventures, OnDeck, Kaszek, Dogpatch, USV, Uncork, Kima & Atlantic B
Kellblog
FEBRUARY 1, 2022
I’d previously posted a video of my SaaStr 2021 presentation, A CEO’s Guide to Marketing , but it was a bit of hack (a link into the stage stream) done favoring time-to-market over production values. In this post, I’m embedding the official SaaStr 2021 video of that presentation , which has improved production values. Here’s the video: ?
SaaStr
JANUARY 29, 2022
Times have changed in the almost 10 years the SaaStr blog has been around! While the blog keeps growing and is the hub of the SaaStr community, it’s now just one spoke: Our podcast gets 100,000+ downloads. Far more folks find our content on social media than directly from our blog. We have 120,000+ subscribers to our newsletters and send 1,000,000+ emails to them per month.
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
Andreessen Horowitz
FEBRUARY 4, 2022
Every company faces some version of the “cold start problem”: How do you get started from nothing? How do you acquire customers? How do you create network effects — where your product or service becomes more valuable to its users as more people use it — that create incentives for even more customers to sign. Read More. The post Go-to-Market in Web3: New Mindsets, Tactics, Success Metrics appeared first on Future.
IT World
FEBRUARY 4, 2022
R syntax can seem a bit quirky, especially if your frame of reference is, well, pretty much any other programming language. Here are some unusual traits of the language you may find useful to understand as you embark on your journey to learn R. [This story is part of Computerworld 's "Beginner's guide to R." To read from the beginning, check out the introduction ; there are links on that page to the other pieces in the series.
Neil Patel
FEBRUARY 1, 2022
Conversion rates are the lifeblood of any online marketing campaign. Whether you are an experienced digital marketer or new to the field, understanding, tracking, and increasing conversion rates all play a big role in the success of your website. In order to hit target sales, you need to draw in audiences—and then convert them. But what’s the average conversion rate across the board?
SaaStr
FEBRUARY 4, 2022
As we write this, ZoomInfo is coming off an incredible quarter — a stunning $800m ARR run-rate, growing an epic 60% year-over-year. That’s up from 57% the quarter before! And it’s highly profitable, with a 39% operating margin. That’s just stunning. Extrapolating a bit, ZoomInfo today is probably at close to a $1B ARR run rate!
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Choosing the right Embedded Payments partner can feel overwhelming. This comprehensive buyer’s guide simplifies the process by breaking down seven key criteria to consider, from platform technology to security and growth potential. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide equips software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
CloudKettle
FEBRUARY 1, 2022
The Salesforce Spring ’22 release is almost here and with it, Marketing Cloud has now realigned their release cycle with other Salesforce products. While we probably shouldn’t expect animated loading spinners replaced with a cute ‘release theme’ mascot like Sales Cloud, there’s one new feature that I’m particularly looking forward to, which is the ability […].
IT World
FEBRUARY 2, 2022
A start-up has emerged from stealth mode to announce what it describes as one of the world’s first enterprise-specific browsers, capable of governing how users interact with all SaaS and web applications. The new Island web browser is based on the widely used Chromium open-source platform. Launched by a company with the same name, Island offers users a familiar online experience while governing what sites they can visit, the data they can view, and what files they can download or upload.
Neil Patel
JANUARY 31, 2022
There are an estimated 12 to 24 million e-commerce stores. Online retailers can sell just about anything—from shoes or baked goods to software and coaching sessions. However, with so much competition, standing out can feel like an impossible task. Most e-commerce store owners have no idea how to effectively market their business. They either try to use the same strategies they use for their brick and mortar store (which will fail) or use strategies meant for blogs: not e-commerce stores.
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