Sat.Nov 10, 2018 - Fri.Nov 16, 2018

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Data-driven sales: 18 sales KPIs and metrics to grow your revenue faster

Intercom, Inc.

There are many parts to a high-performing sales organization – the right people, processes and strategy, to start. But today, the underlying backbone of all of it is the right data. That’s not to say there’s no art to practicing sales. Much of what defines our most outstanding sales reps is their ability to deeply understand our prospects’ and customers’ business needs and speak directly to them.

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SAP Buys Qualtrics; 2018 Catapulted to $65B in $1B+ M&A Volume

Tom Tunguz

Another week, another blockbuster software acquisition! This time SAP has agreed to purchase Qualtrics for $8B. Qualtrics is a Utah based provider of experience management software. Qualtrics writes and sells software to ask questions of employees and customers to help businesses improve customer experience, employee satisfaction products, and brand.

Scale 162
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How to Write Killer Sales Copy (And See If It’s Working)

The Daily Egg

Sales copy matters more than you might think. It’s important to supplement your text with images and video, but words on the. The post How to Write Killer Sales Copy (And See If It’s Working) appeared first on The Daily Egg.

Sales 130
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How to Write a Follow-Up Email That Actually Works

Sales Hacker

In sales, it’s almost never an immediate “yes.” In fact, “92% of salespeople give up after four ‘no’s’, but 80% of prospects say ‘no’ four times before they say ‘yes’.” That’s why failing to follow up on the sales emails you send can have a disastrous impact on your sales performance. Unfortunately, effective follow-up these days isn’t as simple as shooting off a “Just checking in” message ( although this phrase has been recently proven to be more effective than we originally thought ).

Scale 111
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How to Achieve High-Accuracy Results When Using LLMs

Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage

When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m

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Tips for creating a great support experience during the holidays

Intercom, Inc.

The holidays are quickly approaching, and for ecommerce businesses, that often results in significantly higher support volume for your team. . To help you stay on top of your support this season – without increasing overhead – we’ve curated a few tips for automating your support load. These tips apply broadly to many different automation products, but if you’re an Intercom customer, they’re actionable today and require no engineering work.

B2C 183

More Trending

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The Best Analytics Tool for SaaS Content Marketing? I finally found it.

Upscope

Google analytics is free but it's not giving me the answers I want quickly and cleanly. By chance, I came across Oribi. They got it right guys. THEY GOT IT RIGHT. Each day, I need to know what blog posts are working well, what specific part of the post is working well, what brings in real leads. Oribi tells me this because they finally figured out the whole 'events' thing.

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Should Your SDR Team Be Outsourced?

Sales Hacker

Growth is good. When growth occurs, so does the expansion. But growth brings new challenges. As leads pour in, it becomes challenging for your current sales reps to manage their book of business and properly prospect. As a sales manager, you have to ask yourself “Do I simply hire more salespeople, or is it time to implement an SDR program?”. Driving sales is such a vital component of every company’s strategy, so it may seem illogical to even consider outsourcing any part of your sales process.

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How to get up and running with Messenger Apps using ngrok

Intercom, Inc.

Back in April, we released our biggest ever update to our Messenger – we completely rethought how a messenger designed for business should work. One of the key developments was Messenger Apps, integrations with third-party apps and tools you use everyday. These are built right into the Intercom Messenger and can be installed from our Intercom App Store , or you can build them yourself.

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Digital Skills for Women

CloudKettle

Applications for the Digital Skills for Women Winter 2019 cohort are now open! Digital Skills for. The post Digital Skills for Women appeared first on CloudKettle.

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Harness the Full Power of Integrated Payments to Drive Revenue

Your payments integration is more powerful than you think. In today’s complex business landscape, treating payments as just a software feature is a missed opportunity for significant growth and customer acquisition. With the right partner, payments can become a strategy that leads to competitive advantages. Designed for software leaders, this playbook outlines how to harness the full power of a payments strategy to drive substantial revenue and enhance the overall customer experience.

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What Is Product Analytics And Why Do You Need It?

Rakam

Today the term Product Analytics is not a well known word in the industry. When I talk about Rakam, a product analytics tool, I can see the confused faces in front of me. Let me enlighten you in this subject and also to save myself from seeing the confused faces. Also,I will try to give you a better insight on product analytics. Product Analytics In simple words, analytics that allow you to understand how your users behave while using your product is Product Analytics.

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Why You Should Be Scoring Sales Reps

Sales Hacker

Sales managers need a way to rank their Sales Development Reps (SDRs) on performance. Having a scoring system in place for SDRs and other sales reps gives clarity to both managers and reps on how they should be prioritizing their time and how they stack up against their colleagues. On average, we’ve found companies are tracking 7+ KPIs for their SDRs. ?

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FastSpring Visits Innovative Cleantech Incubator

FastSpring

FastSpring finds inspiration in a cutting-edge incubator for cleantech startups — also known as the LACI. One of the things that truly sets FastSpring apart as a business is our values. We are constantly pursuing new ideas that not only help businesses selling software, SaaS, or digital goods but also shape the evolving tech landscape at large. Our exploration of innovative tech often pushes us beyond the beautiful coastline of Santa Barbara.

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Teamgate Ranked as a Category Leader by GetApp, Again

Teamgate

Being appreciated by your peers never gets tired. It really doesn’t! Teamgate CRM software is continuously evolving, growing, and responding to the ever-changing demands of the people on the frontline of sales. We know that our software needs to be mobile, always on, and ready to go where your sales teams go. It needs to have the latest integrations, giving you the power to automate the sales tasks that make your life easier, and the route to closed deals smoother.

Scale 68
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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Account Expansion: How to Upsell Unsuccessful Customers

Sixteen Ventures

Getting your customers to buy more from you is awesome. Remember, you’re in business here and getting customers you’ve already spent money to acquire and serve to then expand their relationship with you – giving you more revenue – just seems like a super-efficient way to grow. And it is. But if you think for one minute you’re going to build a sustainable growth engine off the backs of unsuccessful customers, you couldn’t be more wrong.

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PODCAST 33: How to Grow and Scale a Company in the Digital Age w/ Ilir Sela

Sales Hacker

This week on the Sales Hacker podcast , we interview Ilir Sela , the Founder and CEO of Slice, one of the fastest growing companies focused on the small business space in the US. . Slice helps pizzerias compete with Big Pizza and transforms the way they manage their business. Slice is a team of over 400 folks spread across New York, Macedonia, and Ireland and Ilir walks us through how he thinks about growing and scaling a company that is fundamentally about helping small business owners surviv

Scale 73
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Partners in Growth: Danfoss & FastSpring

FastSpring

Cisco Systems estimated that IoT was “born” between 2008 and 2009, but it’s just in the last couple years we’ve seen an explosion of IoT solutions for both commercial and domestic use. The Internet of Things is a network of interconnected physical devices that collect and share data with each other. You’re probably already familiar with IoT associated features like automatic climate control for Smart Homes or the daily holistic health reports generated by aggregating data from your w

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Virgin Media Business unveils SD-WAN services aimed at businesses using cloud tech

ITPro

News. The software-defined wide area network is a cloud ready service for enterprise.

Cloud 60
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SaaS Business Fundamentals: How Decline Codes Impact Failed Payment Recovery

A failed payment isn't just a lost transaction - it could mean a customer churning for good. But not all payment declines are the same. For SaaS businesses, decline reasons vary, shaped by customer demographics and the nature of your service. Understanding your decline reason make up can be a game changer when it comes to improving retention and revenue.

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Important Factors to Consider when Selecting a SaaS Provider

SaaS Metrics

Introduction Picking the right SaaS provider has become critical as an increasing number of businesses seek to externalize their IT systems. Due to a few barriers to entry and nature of the cloud industry, it’s not surprising to see a myriad of SaaS providers that offer a large number of services. This makes selecting the right provider difficult, especially when everyone is claiming to be the best.

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Deal Breakers: Training Your Reps on When to Walk Away from a Bad Deal

Sales Hacker

The post Deal Breakers: Training Your Reps on When to Walk Away from a Bad Deal appeared first on Sales Hacker.

Sales 62
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Successful Ecommerce Business Models: Which One Is Right for You

FastSpring

Who is your target market: individuals or businesses? If you can’t answer that question instantly, a lack of focus could be hindering your success. Let’s look at common ecommerce business models, so you can see which is best for your business. As a business, you have three basic selling models to choose from. They’re based around the buyer you’re trying to reach.

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Top Customer Success Takeaways from Pulse Europe 2018

ChurnZero

Top 15 Takeaways from Pulse Europe 2018. Last week we had the opportunity to travel to London to sponsor and exhibit at the Pulse Europe 2018 Conference as a Silver sponsor. For those of you that might not know – this is the premier Customer Success conference in Europe. Customer Success is one of the fastest growing professions in the modern economy.

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15 Modern Use Cases for Enterprise Business Intelligence

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

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5 Must Do Steps for People-Centric Customer Success

TriTuns

When customer success (CS) first came into the mainstream, a lot of vendors focused very closely on their product. They were very focused on the specific features and functions. They spent a lot of time and effort explaining the product and its roadmap to customers. From technology focus to customer outcomes focus. Slowly, we are seeing a shift where CS teams are focusing on understanding the customers business objectives and desired outcomes.

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Customer Success for the Enterprise Luncheon Creates an Interactive CS Experience in The Bay Area

Totango

The Customer Success for the Enterprise, luncheon held on Nov. 6th, in Palo Alto was an invitation-only event hosted by Totango, the leader in Customer Success (CS) software for the enterprise. The event brought together executives from leading enterprises in the Bay Area including SAP, Symantec, Oracle, FireEye, Juniper Networks, PayPal, and Akamai Technologies, enabling them to convene over mutual goals, learn from like-minded individuals and network with other senior CS leaders.

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What can growing saas businesses do better in 2019?

SaaSOptics

Eighty-four percent of new software today is delivered as a service (SaaS). Yet, as we turn the corner toward 2019, many businesses remain ill-prepared for the unique challenges and opportunities that come with moving to a subscription model and managing a SaaS business.

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5 Quick & Easy Tips Before Sending Your Black Friday & Cyber Monday Emails

ReSci

Black Friday and Cyber Monday marks the start of the holiday season — the largest shopping days of the year for retail brands. This is your Superbowl, World Series, the day of all days — make sure you’re sending exceptional emails built to make lasting. The post 5 Quick & Easy Tips Before Sending Your Black Friday & Cyber Monday Emails appeared first on ReSci.

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Straight Facts About PayFacs: What Every ISV Should Know

Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments

Many software companies are exploring PayFac-as-a-Service providers in an effort to drive more embedded payments revenue and gain greater control over the customer experience. But there are nuances in a PayFac relationship that often get downplayed – nuances that can impact the risk and resource responsibilities of software providers. In this webinar, integrated payments veteran, Pete Uselman discusses the following: What is a PayFac?

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The Best Freelance Sites for Clients and Freelancers

Backlinkfy

People are looking for ways to make money. Whether you are an entrepreneur, a mom trying to stretch her budget, or someone who needs an outlet for their creativity. A freelance site is just what you need. If you are a writer, a designer, or a poet freelancing allows you to make money without being tied to an employer. Here are some of the best freelancing sites.

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Online Casino: Getting all Cryptic when Gambling Online in Casinos

SaaS Metrics

It’s not the first, nor will it be the last time a form of payment method has raised many questions when coming into use. The cryptocurrency Bitcoin came with a wave of publicity which has to be said, was more a sign of the genius behind it rather than a sign of concern or query. When it comes to gambling in Sweden there are many payment options but the crypto solution possibly hasn’t been addressed more clearly for users looking to invest their own stakes to win more of the same back out.

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What can growing saas businesses do better in 2019?

SaaSOptics

Eighty-four percent of new software today is delivered as a service (SaaS). Yet, as we turn the corner toward 2019, many businesses remain ill-prepared for the unique challenges and opportunities that come with moving to a subscription model and managing a SaaS business. The most noticeable pitfalls lie in the way SaaS businesses manage the order-to-cash-to-renewal process and capture, share and use financial metrics.