Intercom, Inc.

NOVEMBER 28, 2018

As your sales organization grows, your tech stack almost always does too. But figuring out which sales tools you should buy and invest in – let alone what each tool even does – can be a daunting task. This is especially true when you consider the seemingly endless list of sales tools to choose from. With at least 830 vendors in the space and more being added daily, building your tech stack can quickly become an overwhelming exercise, even for the most experienced of us in sales operations.

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Scale Sales Hiring Sales AI Search 192

Tom Tunguz

NOVEMBER 24, 2018

Your startup is just getting off the ground. You might have a few account executives and a sales leader in place; maybe some revenue and a handful of customers. The sales team costs real money, and the question before the company is: how do you know what quota plan to assign to the account executives? I’ve seen four stages in early stage software companies.

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Compensation Sales Recruiting Sales Hiring Scale 150

Neil Patel

NOVEMBER 27, 2018

You’ve seen me and thousands of other marketers talk about how to make a blog popular. But if you don’t set up your blog correctly, you won’t do well no matter what kind of marketing you do. And no, I am not talking about the technical setup of your blog. I am talking about the foundation. From what you are blogging about, to how you structure your content… there are a lot of basics people get wrong.

Branding 111

Branding Content Marketing Social Media Mobile 111

Sales Hacker

NOVEMBER 28, 2018

You’re collecting all this sales data but are you really getting your best use out of it? Is your data working for you? Is it bettering your business and helping you make smarter choices? One study found that 43% of companies gain little benefit from their data, while 23% gain nothing from their data at all. The key here is to collect clean data, gain insight through analytics and use that insight to make positive change for your organization.

Scale 81

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

Intercom, Inc.

NOVEMBER 26, 2018

We recently launched Answer Bot , an intelligent chatbot that provides precise answers to customers and which successfully resolves 29% of your most common frequently asked questions, right there in the Intercom Messenger. It was the culmination of a huge amount of work by multiple product teams, and vast amounts of research by our machine learning experts.

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Customer Support Technical Review Machine Learning Artificial Intelligence 164

Chargebee

NOVEMBER 28, 2018

We introduced a central piece to your eCommerce business - automating end-to-end order management - so you can generate, track, and manage orders linked to your subscriptions right from Chargebee.

Payment Features 68

Payment Features Subscription Management Business 68

Sales Hacker

NOVEMBER 30, 2018

Why successful sales people walk away. When you’re young and new to sales, there’s a strong compulsion to chase after every opportunity that comes your way. It’s not surprising, just getting prospects to engage at all has become so hard! So, when you get someone to actually talk and you spot a possible opportunity, you’re onto it all guns blazing! There’s a sort of die hard, “I’m a sales guy/gal, I’m relentless, I never give up” type mentality that sets in.

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Intercom, Inc.

NOVEMBER 30, 2018

Our conversational chatbot, Answer Bot , is designed to do more than chat. Its purpose is to let you scale your business faster and more efficiently. How? By automatically and instantly resolving your customers’ most common questions, so your team can focus on the conversations only humans can resolve. If you are using Intercom or live chat on your website already, you’ve probably received a number of conversations where customers just say “Hello” or “Hi”, and then it’s up to your team to figure

Payment Features 161

Payment Features Scale Technical Review Subscription 161

The SaaS Garage

NOVEMBER 29, 2018

Loyalty Prime Intensifies Its International Growth. By Loyalty Prime , December 29th, 2018. . The Loyalty Prime Group, a leading provider of SaaS-based loyalty platforms, has completed another seven-figure funding round. The investors are Bayerische Beteiligungsgesellschaft ( BayBG ), which is a new investor in the company, and the existing consortium of investors – including Senovo , UVC Partners and business angel Alexander Bruehl ( SaaSgarage.com ) – that has been in place since

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

BetterCloud

NOVEMBER 26, 2018

“Realistically, our IT team could use six or seven people, but we get by with three because we have to — it’s all about doing more with less.”. Like this director of IT from a healthcare consulting firm in Orlando, Florida says, most IT leaders run lean teams. When “ do more with less ” is the motto, becoming more efficient is critical; however, a constant stream of alerts, requests, and tickets seize IT professionals’ time, making it challenging to to manage a domain, let alone secure it.

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Sales Hacker

NOVEMBER 29, 2018

Let’s set a scene. Company raises money and is now ready to “scale the sales team.” Their current seller has done a great job, so the natural inclination is to assume that we want to replicate that person and sales will continue to grow, right? “John is our best AE– I need 10 more Johns!”. Fast forward 1 year later: “Oh no, my entire sales team looks the exact same…”.

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Sales Hiring Sales Recruiting Scale Sales 76

Intercom, Inc.

NOVEMBER 29, 2018

We believe that shipping is our company’s heartbeat and that we should ship frequently with small incremental changes. This principle enables us to get feedback and iterate quickly. However, until recently we couldn’t apply the same philosophy to our APIs. We weren’t able to fix bugs, improve the functionality of our APIs or even keep up with our constantly growing products.

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FastSpring

NOVEMBER 28, 2018

Starting, or investing in, an affiliate program is a great idea for just about any ecommerce company. This is even more important for a software-as-a-service (SaaS) company. Here are seven reasons why every SaaS company should start—or invest in an affiliate program. 1. Loyal Customers Can Help Drive Revenue as Affiliates. A SaaS affiliate program makes it possible for a customer to sell and market the product they already use to others.

Sales Recruiting 64

Sales Recruiting Business SaaS Social Media 64

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

Teamgate

NOVEMBER 27, 2018

You know that feeling you get when you manage to lose something that was really hard to come by? It sucks, right? Whether it was a front-row ticket for a show you’d been waiting forever to see, or a fifty dollar bill you’d sweated your butt off to earn, the levels of suckery are pretty similar, exactly because it was so hard to come by. But get this!

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Sales Technical Review Mobile Software Review 64

Sales Hacker

NOVEMBER 30, 2018

The post Get Your Reps To Own Their Metrics appeared first on Sales Hacker.

Metrics 61

Metrics Sales Development Management 61

CloseSaaS

NOVEMBER 26, 2018

We've always strived to be the CRM with the best built-in calling for sales teams. Since we launched predictive dialingearlier this year, we’ve seen a huge jump in Close users getting on calls with prospects.

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Sales 52

FastSpring

NOVEMBER 26, 2018

Today, many businesses have moved from physical to digital products and services to leverage the benefits of ecommerce. However, the risk of a costly data breach is always present. So there is a growing need for companies to ensure the security of payment cards, customer IDs, and user account information stored in their systems. Trust is the most valuable part of a customer relationship—especially when it comes to customers sharing their payment information online.

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Merchant Services Payment Services Payment Methods compliance 64

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

BetterCloud

NOVEMBER 30, 2018

This is the second part of our blog series on achieving effective SaaS management using a Zero Trust security model. If you haven’t read part one already, check it out here. . In part one of this series , I said that SaaS was creating a host of new security challenges stemming from cloud sprawl and shadow IT. Network-based security architecture is no longer adequate because people are the perimeter now.

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DevOps as a Service Government Cloud Mobile 49

Sales Hacker

NOVEMBER 28, 2018

The post Why the World’s Leading CMOs are Doubling Down On Events To Generate Pipe appeared first on Sales Hacker.

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Sales Marketing 58

ChurnZero

NOVEMBER 30, 2018

Every SaaS organization needs Customer Support and Customer Success functions. But most scale their teams in messy and ineffective ways, leaving them with a large cost burden and very little to show for it. To dive into this topic we hosted a well attended webinar this week with Michael Redbord, who is the Vice President and General Manager of the Service Hub at HubSpot.

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Customer Support Customer Success Scaling Startup 49

FastSpring

NOVEMBER 27, 2018

Three letters are crucial to your site’s success: SEO. Search engine optimization is the process of increasing the online visibility of your webpage through organic search engine results. Studies have shown that the first five results on Google get 67% of all clicks , so optimizing your web pages allows your business to rank higher on the search result page and receive more organic (non-paid, voluntary browsing) traffic by people who are interested in your software or digital product.

Social Media 63

Social Media Mobile Engineering User Experience 63

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Cobloom

NOVEMBER 26, 2018

User testimonials are a powerful form of social proof that will help to foster trust in your business by demonstrating the value of your service or product, and in turn improve conversion rates and generate more leads. They offer a genuine, independent indication of the quality of your service. To have the most impact, a good testimonial should be real, relevant to your user, and in the right place.

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SaaS Business 49

Rakam

NOVEMBER 30, 2018

When I was aspiring to be a good product manager, I did some research on what makes a good product manager or product people. I have gathered some intel from the various books and articles while I was interviewing some of the successful product managers I know. I put together a list about the common traits of the best product managers, but I left out some of the typical things like “become a good person”, “work hard”, “be respectful” and so on.

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Management Interviewing 40

2Checkout

NOVEMBER 28, 2018

What is a (digital) form? In a broader sense of the meaning, a form, is an interface that collects through interactions, the required information, in a logical, meaningful way, and then passes it to at least one third party entity. Sounds complicated, right?

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FastSpring

NOVEMBER 29, 2018

Thinking about taking your business global? Unsure about which market to break into next? Or maybe you already have your sights on the European Market but you’re still “on the border” about fully committing resources? Today we’re finally putting all your questions to rest by covering Europe’s ecommerce trends so you can get a holistic view of the European ecommerce market.

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Trends B2C compliance Software 61

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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

Payments

BetterCloud

NOVEMBER 28, 2018

This is the first part of our blog series on achieving effective SaaS management using a Zero Trust security model. Stay tuned for parts two and three. Today, the new reality is that network-based security is no longer adequate. With an increasingly mobile workforce and the spread of shadow IT, plus the rapid rise of cybercrime, companies must find new ways to effectively manage their sprawling SaaS portfolio.

Cybersecurity 40

Cybersecurity SaaS Systems Review Cloud 40

Outseta

NOVEMBER 28, 2018

By Geoff Roberts 3 min read The home stretch of 2018 is upon us and it’s been an exciting year at Outseta. We began charging users for the first time in January and the evolution of our product since that time has been remarkable to see. Here’s what we’ve been up to since our last company update. New Feature! Live Chat Live chat tools have been a big deal as of late - companies like Intercom and Drift, Hubspot and Zendesk - they’ve all gotten into the mix.

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Scale Advertising Acquisition Startup 40

Chargebee

NOVEMBER 28, 2018

If a big customer ends up churning you need to know that right away - not tomorrow morning, when you open your analytics dashboard. Set goals and subscribe to real-time alerts for your key metrics on RevenueStory.

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