Intercom, Inc.

DECEMBER 17, 2018

Live chat is a powerful tool , but only when it’s used properly. If you want to support customers with live chat, you’ll need to make smart decisions about where it’s added to your site, how your customer service team will use it, and how it integrates with your other support processes. We’ve put together this guide to help you not only successfully implement live chat on your website, but also to offer the right kind of experience for your customers.

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Software Review Systems Review Technical Review AI Search 217

Tom Tunguz

DECEMBER 18, 2018

Here are some predictions for 2019 and a review of my thoughts for 2018, many of which were wrong. The M&A market slows meaningfully , especially at the multi-billion dollar level. The recent seasickness in the public markets forces most CEOs adopt a more conservative approach to acquisitions. Facing large swings in valuation, these leaders may struggle to advocate and articulate that large acquisitions are accretive and will be immediately rewarded by share appreciation after an acquisition

Blockchain 172

Blockchain Technical Review Artificial Intelligence Machine Learning 172

Incredo

DECEMBER 19, 2018

Does your business have everything it needs? With new demands and even newer technology, it’s much harder for a business to develop its own mobile app or website interface. Finding a good software development team in North America for a reasonable budget is a rare occurrence. This is why most companies look elsewhere when looking for a software development team.

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Development Software Development Mobile SaaS 134

Neil Patel

DECEMBER 18, 2018

Are you tired of algorithm updates? Well, who isn’t? From Facebook to Google, marketing is continually changing and getting harder. Even if you are willing to give these platforms money, it still doesn’t guarantee success. You can experiment, run tests, but digital marketing isn’t as easy as it used to be. Years ago, when I started as an online entrepreneur, companies used to raise money to hire engineers and build infrastructure.

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

Intercom, Inc.

DECEMBER 20, 2018

Just ask Sujan Patel, one of today’s most well-known experts in growth. Sujan has seen first-hand just how powerful chatbots can be – greater efficiency, accelerated sales cycles and better customer experiences. Sujan’s no stranger to finding the cutting edge in growth. As the co-founder of WebProfits , he’s led marketing strategy for the likes of Intuit, LinkedIn and Salesforce.

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Scale Scaling Technical Review Systems Review 151

Sales Hacker

DECEMBER 20, 2018

The path to sales enlightenment requires continuous self-learning, but there’s a real problem. Salespeople are BUSY. With the insane rise of text based content, we understand that not all salespeople have time to sit and read articles. That’s why we’ve rounded up the complete list of best sales podcasts to turbocharge your journey to achieving sales mastery.

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Scale Underperforming Technical Team Sales Social Media 111

Chart Mogul

DECEMBER 18, 2018

Every week we scour the web to pick our top three industry reads and share them in our SaaS Roundup newsletter. As we approach the end of 2018, I thought it would be a good time to take stock of the articles that resonated most with our audience. Here's a rundown of the top 20 for your reading pleasure. This list was compiled by looking at the articles with the most engagement across all of our SaaS Roundup newsletters in 2018, taking list growth into account.

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Growth Hacking SaaS Systems Review Pricing 74

Intercom, Inc.

DECEMBER 19, 2018

It has been a year of extraordinary growth at Intercom. Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Meanwhile, Intercom, the company, welcomed hundreds of new hires across the organization and opened a new office in Sydney.

Scale 150

Scale Sales Recruiting Underperforming Technical Team Sales Hiring 150

CustomerSuccessBox

DECEMBER 20, 2018

SaaS Customer Success is a rapidly growing field and lately, there has been a huge demand for Customer Success Managers (CSMs). According to Linkedin , Customer Success Manager is the third most promising job of 2018. Though many of you have started looking out actively for SaaS customer success roles, like all job profiles, no matter how good you might be, it is NOT meant for everyone.

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Customer Success Management SaaS Payment Features 66

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

Sales Hacker

DECEMBER 20, 2018

Art or Science? Sales requires mastery of “soft skills,” so it can often seem like more art than science. Movies like Thank You for Smoking and Wolf of Wall Street portray top performers as innately talented artists, but we all know that it takes more than a great pitch to hit your number. To consistently perform, sales leaders need to master the science of sales productivity.

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Payments Payment Services Sales Payment Methods 98

FastSpring

DECEMBER 20, 2018

SaaS Pricing can be difficult to determine for many digital businesses. First, you need to be sure that you’ve priced your product fairly, and second, you want to offer the payment option that will appeal to the largest number of users. So, do you extend a pay-per-use (or PPU) option, or do you ask people to subscribe to your service on a monthly, quarterly, or yearly basis?

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Payment Features SaaS Payments Subscription Payment Solutions 63

Intercom, Inc.

DECEMBER 18, 2018

Email is one of the most effective channels that a business can use to reach its customers. And if done right, it’s also one of the most useful. You might think we’re all about live chat here at Intercom, but we’re true believers in building relationships with users no matter the medium. Email marketing remains an incredibly valuable way of communicating with customers at every stage of their lifecycle, whether you’re a thriving SaaS company or up-and-coming small business.

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Underperforming Technical Team Marketing Scale Software Review 150

BetterCloud

DECEMBER 21, 2018

And just like that, it’s the end of another year. 2018 was momentous for us. We released exciting new features that bolster security across your SaaS apps, raised a $60M funding round, and even ranked #11 on Crain’s Best Places to Work in NYC 2018. Here’s a look back at our 2018 highlights. Gartner and 451 Research recognized a brand new market category that BetterCloud is pioneering.

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Cloud Technology SaaS Branding 53

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

Sales Hacker

DECEMBER 19, 2018

The past few years have been rather tumultuous in the digital realm. First came Mobilegeddon in 2015, heralding the end of (desktop) days. And now, we’re dealing with the fallout of the General Data Protection Regulation (GDPR), which officially became the law of the (European) land on May 25, 2018. Are you familiar with it? Are you adhering to it? If the answer is ‘no,’ you’re likely not alone.

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Social Media compliance Government Data 87

FastSpring

DECEMBER 19, 2018

It has been a very interesting year for the world. This is especially true for the ecommerce industry as well! I mean, who can forget the GDPR? At FastSpring, we’ve been hard at work not only building the best-in-class ecommerce platform, but also staying up-to-date on all of the popular trends, news, and tips that help our readers sell more around the world.

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B2C Business Model Pricing B2B 63

Intercom, Inc.

DECEMBER 18, 2018

What began as a humble blog seven years ago, run by one person, is now a team of nine that publishes daily posts, books, e-guides, podcasts, videos, microsites, social media and more. It’s daunting to think how much we’ve changed, but despite all, we never want to lose sight of the people we serve: you. Our annual reader survey, which launches today, is the best way for us to understand how we can improve to serve you better.

Social Media 21

Social Media 21

ChurnZero

DECEMBER 17, 2018

ChurnZero the real-time Customer Success platform announced that it has joined HubSpot as a Connect Beta Integrator. Today, ChurnZero announced that it has joined HubSpot as a Connect Beta Integrator. HubSpot, a leading growth platform, works with Connect integrators to help grow their business through listing and marketing and distribution resources to increase shared customers.

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Venture Capital Payment Features Subscription Churn 53

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

Sales Hacker

DECEMBER 17, 2018

This week on the Sales Hacker podcast , we talk to Munya Hoto , Digital Marketing Director at Foundry and a Founding Member of the London Revenue Collective. . Munya is an accidental marketer who comes to marketing from an economics background and who has helped develop unique insights into how to expand the market opportunity for growing companies.

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Scale Sales Engagement Interviewing 86

FastSpring

DECEMBER 18, 2018

As December winds down and the holidays kick into full gear, I would like to take a moment to reflect on the past twelve months. There’s no doubt 2018 was an incredible year for FastSpring and the entire ecommerce industry, and I look forward to continuing this momentum into the year ahead. I’m excited to share some of the major highlights below: 1.

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Marketplace as a Service Sales Hiring Scale Leadership 63

Net-Results

DECEMBER 18, 2018

There’s a lot of things to consider when (potentially) purchasing marketing automation. The first thing you do is put together a business case. That will provide you (and your management) with a clear reasoning of why you need marketing automation right now – from a business perspective. Once that’s clear, you should look at the […]. The post What factors did your organization consider before investing in automation marketing?

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Investment Marketing Management Business 52

ChurnZero

DECEMBER 19, 2018

Churn Monster #7: Stuck Customer. We are going to talk about a customer churn risk that all of us in the Customer Success space have experienced – a stuck customer. A stuck customer is someone who is having difficulties progressing forward in a certain phase of the lifecycle journey, for example – implementation, on-boarding, training, product adoption, etc.

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Churn Underperforming Technical Team Customer Success Development 49

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Sales Hacker

DECEMBER 18, 2018

What makes a great cold email? Does all the work it takes to personalize outreach really pay off? How can you craft a subject line that maximizes reply rates? We partnered up with Drift, Siftrock and Outreach, gathering nearly 300 top-performing emails and performance metrics to give you the answers to these questions and more. Without any further ado, here are my favorite takeaways from the study.

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Scale Benchmarks Scaling Sales 76

FastSpring

DECEMBER 21, 2018

When it comes to digital businesses, your website is probably the single most important point of interaction with your customers. Whether they are prospective customers “just browsing”, loyal fans of your product, recent onboards seeking support, or bots looking to crawl and catalog your endeavors—their experience on your website is going to play an outsized role in forming an impression of your business.

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Payment Services Payment Methods SaaS Payments Payments 60

Chart Mogul

DECEMBER 17, 2018

In this one-off episode of SaaS Open Mic recorded at SaaStock Dublin, I talk to the "Godfather" of SaaS metrics, David Skok. “I found some of my readers were obsessing over getting perfectly accurate CAC-LTV figures before they had a repeatable sales processes, so the data they had was completely meaningless…” In the world of SaaS, this guest needs no introduction.

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Metrics Scale Churn User Experience 45

Cobloom

DECEMBER 17, 2018

When it comes to generating revenue, some businesses have a pretty straightforward life. They invest a ton of resources into acquiring new customers, and once a sale is made, that's it: the money is in their pocket, and they can focus on acquiring new customers. You, however, have a harder time. Your SaaS business operates on recurring revenue, and any given month, you face a fresh new battle to earn the continued trust of your customers.

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Business SaaS Investment Revenue 45

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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

Payments

Sales Hacker

DECEMBER 20, 2018

Throughout my sales career—from when I was a first-year sales rep, to my leadership role as a VP of Sales—I always made it a point to foster a work culture that accentuates the significance of diversity and inclusion. In other words, I genuinely believe the most exceptional teams are the ones comprised of a variety of different personalities, cultures, ethnic backgrounds, ages, differing religions, gender, etc.

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Sales Hiring Technical Advisors Underperforming Technical Team Technology 70

yoursales

DECEMBER 19, 2018

4 Best Practices for Aligning Sales and Marketing Internationally. For many salespeople out there, remote sales work is a decidedly attractive dream. And working from home is often as far from being a dream as possible. In sales, efficiency, progress-tracking, and team-alignment are paramount. Once you go remote, each area can take a hit. This makes many employers unhappy about ditching offices.

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Rakam

DECEMBER 21, 2018

North Star Metric (NSM) is a newly emerged term in the tech world, originated from the Silicon Valley, and it helps teams to understand how they can have a sustainable customer growth in the long run. North star metric enables your team to understand the real core value you are delivering to your customers. Focusing your efforts to improve this metric is the best thing to grow your customer base.

Metrics 40

Metrics 40