Intercom, Inc.
JUNE 22, 2018
It’s easy to believe that machine learning is hard. An arcane craft known only to a select few academics. After all, you’re teaching machines that work in ones and zeros to reach their own conclusions about the world. You’re teaching them how to think! Indeed, the majority of literature on machine learning is riddled with complex notation, formulae and superfluous language.
Tom Tunguz
JUNE 17, 2018
Imagine you come across three builders working on the same project. You ask each the same question: what are you working on? The first says, “I lay one brick after the other.” The second says, “I’m building a wall.” The third, “I’m erecting a cathedral.” What is the moral of this aphorism? I see two. The first is to keep the greater vision of our work in mind.
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Sales Hacker
JUNE 20, 2018
Why have a career in sales ? Tune in to episode 12 of the Sales Hacker podcast with Jaimie Buss , VP of Sales, North America for Zendesk as she talks about startups careers and transitions! What You’ll Learn. Building your career in startups and managing different career transitions. Working at Andreessen Horowitz and how large VCs support their portfolios.
CloseSaaS
JUNE 20, 2018
If you’re not restricting your potential employee pool to one location, you’re able to hire the best of the best no matter where they live.
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
Intercom, Inc.
JUNE 18, 2018
A few years ago, we had a seemingly simple problem to solve: our customers needed an easy way to set realistic expectations around their response times to conversations in our Messenger. Did this prove that we should have trusted our intuition all along? When we first considered the problem that businesses were facing, we instantly thought of implementing something like an “office hours” setting, so businesses could easily alert people to when they were likely to respond.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
FastSpring
JUNE 21, 2018
The ecommerce industry is about to experience a major shift in the way they do business in the United States.
Chart Mogul
JUNE 21, 2018
Thanks to the SaaStock team for an excellent event in New York! Here are six key topics covered in David Skok's excellent presentation which kicked off the day. I just returned from an excellent day at SaaStock On Tour in New York yesterday. The day was packed full of great speakers and topics, but judging by my notes, David Skok’s presentation on growing a SaaS business left the biggest impression on me.
Intercom, Inc.
JUNE 19, 2018
On a recent night out in London, Tristan Watson discovered the value of great customer support, when his bag full of electronics, video equipment and personal items was stolen from a pub. The first sign that the thieves were on the move came when Tristan, CEO of a startup accelerator, was contacted by his bank, Monzo , through their app. Tristan received an automated transaction message: his credit card was just used at a convenience store 20 mins away!
Sixteen Ventures
JUNE 20, 2018
Let’s talk about Customer Engagement, specifically one part of the Communication Model, which is my BEAST Message Framework for creating messages that actually engage customers. It’s really interesting that we communicate all day long – with our friends, with our peers, with our customers – but when was the last time you actually thought about what goes into communication?
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
CloseSaaS
JUNE 18, 2018
One of the hardest things about being a sales rep is knowing if you’re doing a good enough job. But what is “good enough?” You might feel like you’re crushing it with your cold email campaigns only to find out your competition is getting double your response rate.
Sales Hacker
JUNE 20, 2018
Summary: For effective sales meetings, just make it relevant and productive again. The weekly sales meeting — you know the one. The whole crew gets together for what amounts to an hour-long discussion around menial housekeeping items or which sales rep got a little closer to nailing a sale. Certainly it’s important information in its own right.
Intercom, Inc.
JUNE 20, 2018
As Intercom’s customer base moved upmarket, it became increasingly obvious to us in Sales that what worked well in our product for early-stage startups didn’t for larger companies. To fix it, we had to change how we worked with our product team. We created our first sales function in 2014 and in the busyness of building out the team, we had little time to reflect on how our experiences on the frontline of sales could add value to our product roadmap.
Sixteen Ventures
JUNE 20, 2018
Let’s talk about Customer Engagement, specifically the Communication Model. We communicate every day, all day. We communicate with friends, family, co-workers, industry peers, customers, vendors, celebrities, trolls, politicians, restaurants, airlines, etc., every day. We communicate more today than we ever had in the history of the world, and tomorrow, we’ll do it even more.
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
TriTuns
JUNE 20, 2018
The most amazing thing happened after recent World Cup game. The Japanese spectators all cleaned up after themselves in the stadium. Many of them had even brought their own trash bags to make sure that they could leave the place spotless. When have you ever heard of such a thing happening at the sports events you have attended? . So, what do Japanese sport spectators have to do with software adoption customer success?
Network World
JUNE 22, 2018
Up until the advent of Software as a Service (SaaS), almost every business-critical application ran inside an enterprise’s own data center. The company had complete control over the performance of the application and could use technologies such as MPLS and techniques like WAN optimization to ensure that users across the enterprise always had a good experience with the application.
Intercom, Inc.
JUNE 21, 2018
Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. How can you capture, qualify and convert the right leads for your business while working within your means? Max Altschuler has made a career seeking out efficiencies in sales – hacks, as he calls them – and sharing them with the wider SaaS and sales community.
Claudiu Murariu
JUNE 22, 2018
This was the hypothesis of one of our clients: a complex pricing strategy leads to lack of clarity and thus to fewer sign-ups. They immediately assumed this was the cause of a lot of visitors abandoning the product right after visiting the pricing page. Something needed to change and fast. What was their situation? The client I’m talking about is selling a marketing product for e-commerce sites.
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
The Marketing & Growth Hacking Publication
JUNE 21, 2018
© 2018 Viacom International Inc. All Rights Reserved. — Ah… Bikini Bottom. If you didn’t read this sentence in a very slow pace and with a French accent, this article might not be for you. Fear not, my friend, the whole idea of this piece of text here is to prove that there’s quality in art even in the deepest coral reef. Netflix and all the fast video-on-demand services have proved us that more than ever, we like to Binge-watch things constantly, non-stop, non-blinking-stop, and well, that’s fi
Network World
JUNE 22, 2018
Up until the advent of Software as a Service (SaaS), almost every business-critical application ran inside an enterprise’s own data center. The company had complete control over the performance of the application and could use technologies such as MPLS and techniques like WAN optimization to ensure that users across the enterprise always had a good experience with the application.
BetterCloud
JUNE 20, 2018
Stéphane Donzé is the founder and CEO of AODocs. This post originally appeared on The AODocs Blog. These days your inboxes are undoubtedly full of headlines about yet another security breach or GDPR, a new regulation designed to give EU citizens more control over their privacy and personal data. And for good reason. These issues are becoming increasingly important for the enterprise and all companies should take note.
Valuize Consulting
JUNE 19, 2018
A powerful value chain not just an efficient supply chain is key to the growth and profitability of your B2B SaaS business. What do I mean. Producing a SUPPLY of customers and revenue is front of mind for any business leader. Right? Of course, as with any supply chain, you’re striving for efficiency. Optimizing customer acquisition, [.].
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
Claudiu Murariu
JUNE 19, 2018
This is the question that is on most marketers’ mind: what are the exact paths that customers use to convert? If you manage to find the recipe to success, you can replicate it time and time again, making sure more and more clients are taking the same path. All good in theory. But what’s reality like? What marketers and product managers are hoping for is a clear step-by-step graph showing exactly how clients get from the dashboard to payment.
Valuize Consulting
JUNE 19, 2018
[link] A powerful value chain not just an efficient supply chain is key to the growth and profitability of your B2B SaaS business. What do I mean. Producing a SUPPLY of customers and revenue is front of mind for any business leader. Right?
Valuize Consulting
JUNE 19, 2018
[link] A powerful value chain not just an efficient supply chain is key to the growth and profitability of your B2B SaaS business. What do I mean. Producing a SUPPLY of customers and revenue is front of mind for any business leader. Right?
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