The Daily Egg
DECEMBER 18, 2024
A user experience (UX) strategy is a detailed plan that outlines how you can achieve a specific vision for your customers user experience. Thats one. The post Creating A UX Strategy Your Boss and Users Both Love appeared first on The Daily Egg.
SaaStr
DECEMBER 17, 2024
When Dan O’Connell stepped into the CEO role at Front , a customer service platform with nearly 9,000 customers and nearly $100M in revenue, it wasn’t his first rodeo. Having previously taken over from the founder as CEO at TalkIQ (pre-revenue), Dan brought to SaaStr Annual his valuable insights about managing change at different company stages.
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Kalungi
DECEMBER 18, 2024
Tracking the right SaaS metrics might feel intimidating, but theyre the secret behind smarter decision-making and predictable growth for tech businesses.
Payrix
DECEMBER 18, 2024
The world of Embedded Payments saw remarkable developments in 2024, shaping strategies and innovations across the industry. In a compelling discussion on PayFAQ: The Embedded Payments podcast, Ian Hillis hosted payments veterans Ella Aguirre and Michael Veatch to reflect on the past year. The conversation unpacked notable trends, challenges, and opportunities for software companies navigating this dynamic landscape. 4 key takeaways from Embedded Payments in 2024 Takeaway #1: Maturity in Embedded
Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage
If AI agents are going to deliver ROI, they need to move beyond chat and actually do things. But, turning a model into a reliable, secure workflow agent isn’t as simple as plugging in an API. In this new webinar, Alex Salazar and Nate Barbettini will break down the emerging AI architecture that makes action possible, and how it differs from traditional integration approaches.
Predictable Revenue
DECEMBER 18, 2024
Sendoso's early success didnt come from chance. It resulted from solving a real, overlooked pain point in the market. The post From 0 to 100 Customers: Channels, Challenges, and Wins with Kris Rudeegraap appeared first on Predictable Revenue.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Sales Hacker
DECEMBER 17, 2024
The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Guy Yalif is a seasoned B2B SaaS executive with over 20 years of go-to-market experience. As the co-founder and CEO of Intellimize (acquired by Webflow), Guy brings a unique perspective from his journey through iconic companies like Microsoft, Yahoo, and Twitter, as well as his background in aerospace engineering.
Valuize Consulting
DECEMBER 17, 2024
Defining the right Customer Success Manager (CSM)-to-account ratio is a nuanced challenge. This applies to any customer success focused role assigned a portfolio of accounts. Getting it wrong impacts your Net Revenue Retention (NRR) performance, customer experience, and operational efficiency. Traditionally, companies have set CSM ratios based on revenue tiers or account sizes, yet these methods are woefully simplistic when considering the complexity of driving customer adoption, retention and e
USIO
DECEMBER 20, 2024
Managing billing efficiently is critical to maintaining healthy cash flow and keeping customers satisfied. Refining your invoicing process, particularly the print and mail components, can significantly reduce stress and improve overall operational efficiency. Manual invoice creation is time-consuming and prone to errors. Automation is your ally here.
Blulogix
DECEMBER 16, 2024
By BluLogix Team Understanding Consumption Billing and Its Challenges Introduction In the evolving landscape of service delivery, the consumption billing model is becoming increasingly popular, especially for Managed Service Providers (MSPs). Unlike traditional subscription-based models that offer predictable, fixed charges, consumption billing charges customers based on the actual use of services.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
SaaStr
DECEMBER 19, 2024
Salesforce, Nov 2024: We're hiring 1,000 new sales execs to sell AI! … Salesforce, Dec 2024: Now we're hiring 2,000 new sales execs to sell AI — Jason SaaStr 2025 is May 13-15 Lemkin (@jasonlk) December 19, 2024 So it was just the other day Salesforce somewhat stunned the tech world by announcing it would hire 1,000 folks in sales and marketing to sell AgentForce and its AI products — while keeping other hiring, including engineering, flat.
Clouded Judgement
DECEMBER 20, 2024
Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now The Fed Bomb The markets were enjoying a nice little Santa Claus rally until this Wednesday when the Fed decided to shake things up! The Nasdaq dropped >3.5%, which I believe is the largest drop after a fed meeting going back to the onset of Covid.
The Daily Egg
DECEMBER 16, 2024
Are you looking for a career as a user experience (UX) director? Or are you part of an HR team thats hiring a UX director? The post UX Director: A Complete JD + Everything You Must Be Good At appeared first on The Daily Egg.
Tom Tunguz
DECEMBER 16, 2024
From the pit lanes of Formula One to the secretive world of commodities trading, from the championship poker tables to storytelling competitions, I enjoyed a wide range of different books this year. Here are my favorites : Every Hand Revealed by Gus Hansen : A hand-by-hand narrative of Professional poker player Gus Hansen winning the 2007 Aussie Millions tournament.
Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments
Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.
SaaStr
DECEMBER 19, 2024
So we have a classic set of New Year’s Resolutions in SaaS that we update every year. Over the years, so much has changed in SaaS. The best grow faster than ever. And yet, many are still struggling to get over the Crash of 2022. AI is remaking so many categories, but it’s often murky exactly … how. And while unicorns are back in force, IPOs and Big M&A isn’t.
BetterCloud
DECEMBER 16, 2024
If youre like most organizations today, your employees use a mysterious number of SaaS apps. Sometimes an app is approved by IT. And other times, its not. As something all IT organizations grapple with, here we discuss some of the hidden risks of shadow IT in the SaaS stack , why IT shouldnt dismiss them, and how to mitigate them. What is shadow IT?
How To Buy Saas
DECEMBER 20, 2024
2024 is coming to a close, and it has been a terrific year for SaaS businesses as the industry has witnessed quite a favorable growth. For SaaS companies, accounting becomes one of the most crucial processes to understand their financial and overall business health, and then make informed decisions about future steps. SaaS accounting requires in-depth knowledge about the industry and your business, including the strenuous task of keeping a record of your company’s earnings and expenses.
Blulogix
DECEMBER 17, 2024
By BluLogix Team Creating a Flexible Pricing Engine for Future Success Introduction In the subscription economy, customer expectations are evolving, and Managed Service Providers (MSPs) must adapt to meet these dynamic demands. One of the critical aspects of thriving in this environment is having a flexible pricing engine that can accommodate diverse pricing models and deliver value to both customers and the business.
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SaaStr
DECEMBER 20, 2024
Former Head of Revenue at BILL and HubSpot Americas leader Michelle Benfer recently joined us on a SaaStr Workshop Wednesday share her insights on one of the most critical roles in any SaaS organization: the frontline sales manager. Having led sales teams of 500+ at BILL and 800+ at HubSpot, Michelle has unique insights into what makes great frontline managers and why investing in them is crucial for sustainable growth.
Infinicept
DECEMBER 16, 2024
As a finance leader in a healthcare SaaS company, you’re balancing pressure from all sides. You’re trying to improve margins, accelerate cash flow, and keep investors satisfied. And somehow, you have to do all this without increasing operational costs. Your patient payments program has enabled another revenue stream for your company by giving you a portion of the transaction fees.
BetterCloud
DECEMBER 18, 2024
As winter wraps its frosty embrace around us, we can’t help but show gratitude for our incredible journey at BetterCloud. Winter also means G2s quarterly reports are out, the G2 Winter 2025 reports are here and we have exciting news to share! For the nineteenth consecutive quarter, BetterCloud stands out in the SaaS Management Software industry and were not just smiling, were doing a victory dance!
Blulogix
DECEMBER 19, 2024
By BluLogix Team Thriving in the Subscription Economy of 2025 and Beyond Introduction The subscription economy is not just a trendits a transformative shift in how businesses operate and generate value. Managed Service Providers (MSPs) are at the forefront of this evolution, leveraging recurring revenue models to build deeper customer relationships and drive growth.
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
SaaStr
DECEMBER 18, 2024
Databricks worth $62B, sounds like a lot but: – Crossing $3B ARR – Growing 60% (!) and >accelerating< – 80% Gross Margins – 500 $1m+ customers 20x ARR doesnt seem >that< high pic.twitter.com/5qW7jeReQc — Jason SaaStr 2025 is May 13-15 Lemkin (@jasonlk) December 17, 2024 So SaaS is back. Perhaps Databricks isn’t really SaaS, it’s Cloud + AI/Cloud infrastructure.
Infinicept
DECEMBER 16, 2024
For operations leaders in healthcare SaaS, scaling is a balancing act. As demand grows, so does the pressure to get new clients up and running without sacrificing service quality. One major stumbling block? Payments. Slow underwriting, poor communication, and delayed onboarding with payment providers can turn a growth opportunity into a logistical headache.
ChurnZero
DECEMBER 19, 2024
They’re creative, data-driven, customer-centric, innovative, and impactful. Theyquestion the status quo, and relentlessly pursue their customers’ success, using ChurnZero software to power their initiatives and achieve breakthrough results. We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! For the fifth year running, we’ve recognized five customer success teams who achieved remarkable results in one of five categoriesonboarding, a
The Moz Blog
DECEMBER 16, 2024
Description: Explore the Moz top creators of 2024 across blogs, Whiteboard Friday, webinars, and podcasts.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
SaaStr
DECEMBER 18, 2024
Dear SaaStr: What is the best way to deal with an “unauthorized signer” on a contract in SaaS sales? A large company signed a contract to buy about $30K worth of software from us, and then the person who signed the contract said he didn’t have the authority to. I’ve been there, on both sides of it. Let me just add my personal learnings.
Infinicept
DECEMBER 16, 2024
Revenue cycle management is the backbone of financial operations for healthcare providers. But even as healthcare SaaS platforms tackle billing complexities and streamline revenue workflows, many leaders face a persistent issue: patient payments. Medical practices are hemorrhaging revenue from traditional payment systems, which are disjointed, inefficient, and riddled with friction.
Sparktoro
DECEMBER 15, 2024
You know its not scalable, but you do it anyway. You email your friends, Hey, I just posted this thing on LinkedIn. Would you mind resharing it with your network? Friend, some tough love: This has got to stop. Its not that you shouldnt ask for support. Its not about reciprocation either.
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