SaaStr
MARCH 27, 2022
A ways back, a Naval post on Twitter had my reflecting on the top advice I’d give to my younger CEO self: I missed one of the key Top 10 points — I ran out of 240 characters on Twitter), but thought it might be worth breaking them down in more detail on SaaStr below: 1. Go Long. This can be hard. The first start-up I ever joined as an employee was quickly acquired for $200m, which became $1 billion (!
IT World
MARCH 29, 2022
Now that you’re used to seeing co-workers, family, and strangers on planes use the oblong USB-C connector, it’s time to see just what this promising standard is capable of. As we approach its eighth birthday, the USB-C plug is now part and parcel of most current laptops, phones, and tablets. Even MacBooks, iPads, and Chromebooks are moving to USB-C.
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Totango
MARCH 29, 2022
Customer success goes beyond just viewing and knowing data points about your customers, and checking in periodically. Having real-time data and predictive insights connected to each customer’s individual journey can go a long way to increasing a company’s understanding of how their customers are interacting with their products and organization overall.
Tom Tunguz
MARCH 31, 2022
There are roughly 27m software developers in the world. Only about 18k of them , or 0.07%, work on crypto or web3 every month. Those 18,000 active engineers have created $2 trillion in market cap across the top 100 projects - $112m of value per person. With such massive potential impact, why are there so few engineers working on web3? Crypto is young.
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
SaaStr
MARCH 29, 2022
OK it’s the very last shot to apply to speak to SaaStr Europa 2022 in Barcelona on June 7-8!! We’re expecting over 2,500 to our open-air and outdoor venue right on the ocean in Barcelona! Join: CEO of $12B+ Miro! CEO of $24B+ ZoomInfo! CEO of $800m UserZoom! CEO of Redpoints! CEO of Demodesk! CEO of Marketo! GP at Atomico! GP at Index! GP at Iconiq!
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Intercom, Inc.
MARCH 28, 2022
How do you set your business up for consistent, continuous growth? It’s the million dollar question that businesses face every day. To answer it, we believe that there are three recurring trends that are shaping the future of business: First, businesses across all industries are facing pressure to become digital businesses. While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic.
Tom Tunguz
MARCH 27, 2022
Before a startup is founded, no stock exists. By the time it’s public, more than 100m shares exist across hundreds of shareholders (employees, institutional investors, retail investors). Through its life, the company might buy back some shares, destroying them and reducing share count. The startup can inflate share count by creating shares. Conversely, the company can deflate share count by buying shares and destroying them.
SaaStr
APRIL 1, 2022
We haven’t spent as much time on SaaS security companies in the 5 Interesting Learning series as perhaps we should have. We’ve dug deep on Okta at $1B in ARR, but spent a bit less time at apps that run below the application layer. But there’s so, so much growth there. And CrowdStrike is a break-out leader. They’ve crossed $1.7 Billion in ARR growing a breathtaking 65% year-over-year. 5 Interesting Learnings: #1, 16,000 customers at an average of $100,000 per customer &
Predictable Revenue
MARCH 29, 2022
Art Harding joins the Predictable Revenue podcast to discuss why B2B sales are lagging in adopting new technology and how we can fix it. The post Why Outbound Sales Is Lagging Behind In Digital Transformation appeared first on Predictable Revenue.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
Andreessen Horowitz
MARCH 31, 2022
NFTs offer creators a new way to earn a living online. The technology, which has several applications, allows creators to appeal directly to fans for patronage — without having to rely only on extractive, ad-based, centralized platforms as intermediaries. But … The post The NFT Mint ‘Sweet Spot’: Data on Early Decisions appeared first on Andreessen Horowitz.
Casey Accidental
MARCH 29, 2022
A common issue leaders in product management, design, or engineering face is justifying investment in the “non-sexy” stuff. What is not sexy can differ by company, but usually the sexy things are new products and few features. Non-sexy things include general user experience improvements, performance, developer velocity, infrastructure, technical debt, and, fortunately less than it used to be, growth.
SaaStr
APRIL 1, 2022
Q: Dear SaaStr: What are the Signs of an Entrepreneur Who is Over-Prepared for Meetings with Investors? Things that are a negative for me at least and are sort of in the “over-prepared” category: A written business plan. A deck is great. And a detailed operating plan in a Google Sheet or Excel is an A. But … a traditional, 20+ page written business plan though … tells me you don’t know how to start building the product, but instead, need to just talk about it mor
Intercom, Inc.
MARCH 30, 2022
We are firm believers in the power of feedback here at Intercom – we seek it out, we offer it, and most importantly, we act on it. That’s why we’re so excited to announce the launch of our latest feature which embodies all of those sentiments – say hello to Intercom Surveys! Tailored online customer experiences are no longer optional. In fact, 80% of online shoppers are more likely to make a purchase when brands offer personalized experiences.
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
Sales Hacker
APRIL 1, 2022
Most deals in a seller’s pipeline are, by default, dead. That’s plain to see because world-class win rates hover around 30%. Even with a team of Account Executives trying their very best to get every single deal done. This is particularly true if your product isn’t the clear and undisputed market leader, you’re selling into the enterprise , or you’re focused on an outbound sales motion.
Totango
APRIL 1, 2022
When it comes to creating winning customer experiences, consistency is key. Your customers should experience the same level of quality from your company at each stage of their journey and from each department in your organization. However, you can’t provide valuable and consistent experiences with disconnected systems and siloed teams. You need a shared space that allows for visual collaboration across departments so everyone can stay up-to-date and on the same page.
SaaStr
MARCH 30, 2022
The SaaS world is competitive, and standing out in a highly saturated market takes remarkable hard work and skill. However, the companies that adapt and create transformational change tend to survive. COO Anu Bharadwaj’s years of experience at Atlassian have shaped her outlook on how to thrive in the market. . In this session, Boast.AI Co-Founder Lloyed Lobo interviews Bharadwaj as she shares Atlassian’s five building blocks to win.
IT World
MARCH 30, 2022
Lemme let you in on a little secret: Google isn't your average software company. Understatement of the century, I know, right? But it's tough to talk about the ever-shifting intersection of Android and Chrome OS without first putting that out there. I mean, think about it: For just over a decade now, Google's been simultaneously developing and promoting two totally separate but increasingly overlapping paths for experiencing the best that its apps and services have to offer.
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
Andreessen Horowitz
MARCH 31, 2022
We wrote about the CFO in crisis mode and the need for better software to be built for the finance suite. If the average CFO is in a crisis, the emerging markets CFO serve are in an even bigger crisis! … The post Investing in Datanomik appeared first on Andreessen Horowitz.
Infinicept
MARCH 31, 2022
By Michael Bradley, Senior Vice President of Growth, Infinicept By now, it’s clear that we’ve entered a new era, where merchants are increasingly accepting payments through their software and technology providers. This new age of embedded payments is a massive $75 billion opportunity; embedding payments offers software providers new revenue streams and a host of other benefits.
SaaStr
APRIL 1, 2022
The journey to IPO comes with ups and downs, and every founder should prepare for triumphs and mistakes. ZoomInfo CEO Henry Schuck shares valuable learnings from the pitfalls he encountered on the way to $400 million. And we’ll do an update of this incredible session LIVE with Henry at SaaStr Europa 2022 in sunny Barcelona on 7-8 June! Grab the last 20% off tickets here !!
IT World
MARCH 31, 2022
Alexey Federenko / Shutterstock To read this article in full, please click here (Insider Story)
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
Andreessen Horowitz
MARCH 27, 2022
The Ethereum blockchain is a public ledger that anyone can inspect. Generally, all anyone needs to view the entire holdings and financial history associated with a given account is its public address. This makes the technology poorly suited for criminal … The post Privacy-Protecting Crypto Airdrops with Zero Knowledge Proofs appeared first on Andreessen Horowitz.
User Pilot
MARCH 28, 2022
Are you looking for some good UX examples? But what makes a great UX design and can you achieve it without good UI? If you’re looking for answers to these questions, keep on reading as we’ve got all the answers. In this article, we are looking at some really good UX design examples that will inspire UX designers. TL;DR. Great UX design helps users easily achieve their goals and complete their tasks without friction.
SaaStr
MARCH 29, 2022
So a lot of SaaStr’s team is getting back from Shoptalk, a big industry e-commerce event that is a little like the e-commerce version of SaaStr Annual. We did a dinner with some of our top partners and some of the conversation went to the ROI on big events: Some folks just advocated for just buying tickets to the event and networking. This is cheapest, of course.
IT World
APRIL 1, 2022
After nearly a year of writing this newsletter, I guess it's time to wade into the metaverse or at least the virtual/augmented reality (VR/AR) dimension version of it. VR comes in for a lot of scorn, and deservedly so. The concept has been overhyped for too long while the tools to deliver on its promise were woefully underpowered. I remember getting VR demos at conferences back in the late 90s when the required headgear was so massive that I thought I might topple over from it.
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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
Andreessen Horowitz
MARCH 30, 2022
The past few years have seen a surge in the number of sidechains, rollups, and Layer-1 blockchains which support and scale applications handling billions of dollars worth of value. The multichain future is here, but there are currently limitations. Bridging … The post Investing in LayerZero appeared first on Andreessen Horowitz.
ChurnZero
APRIL 1, 2022
Have you ever achieved the career growth you’ve always longed for, only to be attacked by an inner critic who says you’re not capable and it’s only a matter of time until you’re found out? “You’re not alone,” says Sharon Winterton , vice president of Customer Success at Catalina Marketing during her session “ Battling imposter syndrome in Customer Success ” at BIG RYG, ChurnZero’s annual Customer Success conference.
SaaStr
MARCH 27, 2022
Each week, we round up our most popular content so you can catch up on anything you may have missed. Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Why I’d Rather Be Acquired by Vista Than a Big Tech Company. Outbound Always Works. If You Do It Right. And You Put In The Time. Even A Slightly Too High Burn Rate Can Get Out of Control. 4 Simple Things You Can Do To Not Lose Your Top Customers.
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