Sat.Mar 26, 2022 - Fri.Apr 01, 2022

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The Top 10 Pieces of Advice I’d Give to My Younger CEO Self

SaaStr

A ways back, a Naval post on Twitter had my reflecting on the top advice I’d give to my younger CEO self: I missed one of the key Top 10 points — I ran out of 240 characters on Twitter), but thought it might be worth breaking them down in more detail on SaaStr below: 1. Go Long. This can be hard. The first start-up I ever joined as an employee was quickly acquired for $200m, which became $1 billion (!

Scale 360
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USB-C explained: How to get the most from it (and why it still keeps getting better)

IT World

Now that you’re used to seeing co-workers, family, and strangers on planes use the oblong USB-C connector, it’s time to see just what this promising standard is capable of. As we approach its eighth birthday, the USB-C plug is now part and parcel of most current laptops, phones, and tablets. Even MacBooks, iPads, and Chromebooks are moving to USB-C.

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Supercharging Customer Engagement with HubSpot and Totango

Totango

Customer success goes beyond just viewing and knowing data points about your customers, and checking in periodically. Having real-time data and predictive insights connected to each customer’s individual journey can go a long way to increasing a company’s understanding of how their customers are interacting with their products and organization overall.

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$112m of Market Cap per Engineer

Tom Tunguz

There are roughly 27m software developers in the world. Only about 18k of them , or 0.07%, work on crypto or web3 every month. Those 18,000 active engineers have created $2 trillion in market cap across the top 100 projects - $112m of value per person. With such massive potential impact, why are there so few engineers working on web3? Crypto is young.

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An Omnichannel Payment Solution––Without the Complexity

Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

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Key Differences Between Inbound and Outbound Sales Playbooks

Predictable Revenue

Inbound and outbound sales each require a unique approach, and there are several key differences to consider when it comes to building your sales playbooks. The post Key Differences Between Inbound and Outbound Sales Playbooks appeared first on Predictable Revenue.

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Why customer engagement is the key to business growth in 2022 and beyond

Intercom, Inc.

How do you set your business up for consistent, continuous growth? It’s the million dollar question that businesses face every day. To answer it, we believe that there are three recurring trends that are shaping the future of business: First, businesses across all industries are facing pressure to become digital businesses. While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic.

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Inflation and Deflation in Web2 and Web3 Startups

Tom Tunguz

Before a startup is founded, no stock exists. By the time it’s public, more than 100m shares exist across hundreds of shareholders (employees, institutional investors, retail investors). Through its life, the company might buy back some shares, destroying them and reducing share count. The startup can inflate share count by creating shares. Conversely, the company can deflate share count by buying shares and destroying them.

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Why Outbound Sales Is Lagging Behind In Digital Transformation

Predictable Revenue

Art Harding joins the Predictable Revenue podcast to discuss why B2B sales are lagging in adopting new technology and how we can fix it. The post Why Outbound Sales Is Lagging Behind In Digital Transformation appeared first on Predictable Revenue.

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Dear SaaStr: What are the Signs of an Entrepreneur Who is Over-Prepared for Meetings with Investors?

SaaStr

Q: Dear SaaStr: What are the Signs of an Entrepreneur Who is Over-Prepared for Meetings with Investors? Things that are a negative for me at least and are sort of in the “over-prepared” category: A written business plan. A deck is great. And a detailed operating plan in a Google Sheet or Excel is an A. But … a traditional, 20+ page written business plan though … tells me you don’t know how to start building the product, but instead, need to just talk about it mor

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How Clinic Sense Reduced Churn and Unlocked More Revenue

ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

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Introducing Intercom Surveys: Don’t just ask for opinions, act on them

Intercom, Inc.

We are firm believers in the power of feedback here at Intercom – we seek it out, we offer it, and most importantly, we act on it. That’s why we’re so excited to announce the launch of our latest feature which embodies all of those sentiments – say hello to Intercom Surveys! Tailored online customer experiences are no longer optional. In fact, 80% of online shoppers are more likely to make a purchase when brands offer personalized experiences.

Scale 129
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The NFT Mint ‘Sweet Spot’: Data on Early Decisions

Andreessen Horowitz

NFTs offer creators a new way to earn a living online. The technology, which has several applications, allows creators to appeal directly to fans for patronage — without having to rely only on extractive, ad-based, centralized platforms as intermediaries. But … The post The NFT Mint ‘Sweet Spot’: Data on Early Decisions appeared first on Andreessen Horowitz.

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How to Justify “Non-Sexy” Product Investments

Casey Accidental

A common issue leaders in product management, design, or engineering face is justifying investment in the “non-sexy” stuff. What is not sexy can differ by company, but usually the sexy things are new products and few features. Non-sexy things include general user experience improvements, performance, developer velocity, infrastructure, technical debt, and, fortunately less than it used to be, growth.

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Last Chance to Apply to Speak at SaaStr Europa 2022!

SaaStr

OK it’s the very last shot to apply to speak to SaaStr Europa 2022 in Barcelona on June 7-8!! We’re expecting over 2,500 to our open-air and outdoor venue right on the ocean in Barcelona! Join: CEO of $12B+ Miro! CEO of $24B+ ZoomInfo! CEO of $800m UserZoom! CEO of Redpoints! CEO of Demodesk! CEO of Marketo! GP at Atomico! GP at Index! GP at Iconiq!

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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How to Use Visual Collaboration to Create Winning Customer Experiences

Totango

When it comes to creating winning customer experiences, consistency is key. Your customers should experience the same level of quality from your company at each stage of their journey and from each department in your organization. However, you can’t provide valuable and consistent experiences with disconnected systems and siloed teams. You need a shared space that allows for visual collaboration across departments so everyone can stay up-to-date and on the same page.

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Android tablets? Chromebook tablets? How Google thinks both can thrive

IT World

Lemme let you in on a little secret: Google isn't your average software company. Understatement of the century, I know, right? But it's tough to talk about the ever-shifting intersection of Android and Chrome OS without first putting that out there. I mean, think about it: For just over a decade now, Google's been simultaneously developing and promoting two totally separate but increasingly overlapping paths for experiencing the best that its apps and services have to offer.

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7 Creative Plays to Resurrect a Deal Without “Just Checking In”

Sales Hacker

Most deals in a seller’s pipeline are, by default, dead. That’s plain to see because world-class win rates hover around 30%. Even with a team of Account Executives trying their very best to get every single deal done. This is particularly true if your product isn’t the clear and undisputed market leader, you’re selling into the enterprise , or you’re focused on an outbound sales motion.

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5 Rules to Win When Competition is Everywhere With Atlassian COO Anu Bharadwaj and Boast.AI Co-Founder Lloyed Lobo

SaaStr

The SaaS world is competitive, and standing out in a highly saturated market takes remarkable hard work and skill. However, the companies that adapt and create transformational change tend to survive. COO Anu Bharadwaj’s years of experience at Atlassian have shaped her outlook on how to thrive in the market. . In this session, Boast.AI Co-Founder Lloyed Lobo interviews Bharadwaj as she shares Atlassian’s five building blocks to win.

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15 Modern Use Cases for Enterprise Business Intelligence

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

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Investing in Datanomik

Andreessen Horowitz

We wrote about the CFO in crisis mode and the need for better software to be built for the finance suite. If the average CFO is in a crisis, the emerging markets CFO serve are in an even bigger crisis! … The post Investing in Datanomik appeared first on Andreessen Horowitz.

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In This New Era of Software-Led Payments, Where Do Banks and Processors Fit In?

Infinicept

By Michael Bradley, Senior Vice President of Growth, Infinicept By now, it’s clear that we’ve entered a new era, where merchants are increasingly accepting payments through their software and technology providers. This new age of embedded payments is a massive $75 billion opportunity; embedding payments offers software providers new revenue streams and a host of other benefits.

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Are augmented and virtual reality finally gaining traction?

IT World

After nearly a year of writing this newsletter, I guess it's time to wade into the metaverse or at least the virtual/augmented reality (VR/AR) dimension version of it. VR comes in for a lot of scorn, and deservedly so. The concept has been overhyped for too long while the tools to deliver on its promise were woefully underpowered. I remember getting VR demos at conferences back in the late 90s when the required headgear was so massive that I thought I might topple over from it.

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From $0 to $400+M: 10 Mistakes the CEO of ZoomInfo Made on His Journey to IPO with Henry Schuck (Video)

SaaStr

The journey to IPO comes with ups and downs, and every founder should prepare for triumphs and mistakes. ZoomInfo CEO Henry Schuck shares valuable learnings from the pitfalls he encountered on the way to $400 million. And we’ll do an update of this incredible session LIVE with Henry at SaaStr Europa 2022 in sunny Barcelona on 7-8 June! Grab the last 20% off tickets here !!

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Buyer’s Guide: Finding The Best Payment Provider For Your Software

Choosing the right Embedded Payments partner can feel overwhelming. This comprehensive buyer’s guide simplifies the process by breaking down seven key criteria to consider, from platform technology to security and growth potential. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide equips software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

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Privacy-Protecting Crypto Airdrops with Zero Knowledge Proofs

Andreessen Horowitz

The Ethereum blockchain is a public ledger that anyone can inspect. Generally, all anyone needs to view the entire holdings and financial history associated with a given account is its public address. This makes the technology poorly suited for criminal … The post Privacy-Protecting Crypto Airdrops with Zero Knowledge Proofs appeared first on Andreessen Horowitz.

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15 Good UX Examples For SaaS Every UX Designer Should Follow

User Pilot

Are you looking for some good UX examples? But what makes a great UX design and can you achieve it without good UI? If you’re looking for answers to these questions, keep on reading as we’ve got all the answers. In this article, we are looking at some really good UX design examples that will inspire UX designers. TL;DR. Great UX design helps users easily achieve their goals and complete their tasks without friction.

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Google Workspace rolls out updates to Meet, Chat and Voice

IT World

Google Workspace has announced a range of updates to its Meet, Chat, and Voice applications, aimed at improving communication and collaboration for hybrid teams. The bulk of the updates relate to Google’s videoconferencing platform Google Meet. As offices reopen and some workers go back to conducting in-person meetings, collaboration vendors are under pressure to ensure that both remote and physically present attendees both have the same meeting experience.

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Thanks to Asana, G2, Globalization Partners, Payhawk, and Salesloft for Sponsoring SaaStr Europa 2022!

SaaStr

We wanted to give a special shout-out to some of our newest sponsors for SaaStr Europa 2022. Join these incredible companies to experience all the value of SaaStr! Asana helps teams orchestrate their work, from small projects to strategic initiatives. Global customers such as Amazon, Japan Airlines, Sky, and Affirm rely on Asana to manage everything from company objectives to digital transformation to product launches and marketing campaigns.

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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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Investing in LayerZero

Andreessen Horowitz

The past few years have seen a surge in the number of sidechains, rollups, and Layer-1 blockchains which support and scale applications handling billions of dollars worth of value. The multichain future is here, but there are currently limitations. Bridging … The post Investing in LayerZero appeared first on Andreessen Horowitz.

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Got self-doubt? How to silence imposter syndrome in Customer Success

ChurnZero

Have you ever achieved the career growth you’ve always longed for, only to be attacked by an inner critic who says you’re not capable and it’s only a matter of time until you’re found out? “You’re not alone,” says Sharon Winterton , vice president of Customer Success at Catalina Marketing during her session “ Battling imposter syndrome in Customer Success ” at BIG RYG, ChurnZero’s annual Customer Success conference.

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HP to acquire Poly for $3.3B

IT World

HP has announced it is acquiring Poly, a company that specializes in video and audio equipment, for a purchase price of $1.7 billion, with a total transaction value of $3.3 billion, including debt. The deal is expected to close by the end of 2022. The acquisition is set to accelerate HP’s foray into the world of hybrid work, coming eight months after the company purchased remote desktop software provider Teradici.