Sat.Jul 30, 2022 - Fri.Aug 05, 2022

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How to Craft the Best Client Onboarding Questionnaire

Totango

A client onboarding questionnaire helps you gather the information you need for excellent client relationships that promote long-term loyalty. Asking the right questions is key to effectively using this powerful customer success tool. What Is a Client Onboarding Questionnaire? A client onboarding questionnaire is a list of discovery questions administered to a new client to help you better serve their needs.

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The Math Behind Starting a Successful Software Startup

Tom Tunguz

How much value does a successful software startup create per dollar of venture investment? About 10x, though it’s volatile. Let’s call the value generated per venture dollar the MOIC (multiple on invested capital). MOIC = value_at_exit / total_VC_dollars_raised. Over the last 30 years, a venture dollar invested in a successful US software startup generated $10 of value.

Startup 331
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10 Things Not to Say During a VC Pitch

SaaStr

Dear SaaStr: What should you not say to a VC during a pitch meeting? A few things: “We hope to sell for $20m-$100m in a few years to a BigCo. ” While this may be the right strategy, the VCs likely won’t make enough money off an outcome like this. You won’t sound ambitious enough. “We’re a bit burnt out after doing this for years. ” I feel you. I’ve been there.

CTO 338
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The Complete Guide to Buying an Ecommerce Business

The Daily Egg

With so much competition, getting into the ecommerce space can be challenging. Cutting through the noise and succeeding online requires a solid. The post The Complete Guide to Buying an Ecommerce Business appeared first on The Daily Egg.

Business 346
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Going Beyond Chatbots: Connecting AI to Your Tools, Systems, & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

If AI agents are going to deliver ROI, they need to move beyond chat and actually do things. But, turning a model into a reliable, secure workflow agent isn’t as simple as plugging in an API. In this new webinar, Alex Salazar and Nate Barbettini will break down the emerging AI architecture that makes action possible, and how it differs from traditional integration approaches.

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Building a company to be proud of: Intercom recognized as one of the best places to work

Intercom, Inc.

Our products and platform have come a long way since Intercom was founded 11 years ago, and while our innovation is absolutely something to be proud of, we’re especially proud of the company culture we’ve built in tandem. We’ve never strayed from our vision, and we’ve stuck to our values – that’s allowed us to attract incredibly talented, innovative people with different, invaluable perspectives, to achieve our mission of making internet business personal. “ 92% of our employees said they would

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Every Venture Backed Startup is Now Competing for Reserves

SaaStr

So much has changed in venture capital since the start of the year, and many founders don’t fully understand it. It’s just a radically different business than it was in January. And founders don’t really need to understand all the changes in venture capital. But they should understand some. One is the concept of “reserves”, which is super important to VCs, but not something founders usually need to understand in The Best of Times.

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Best Keyword Research Tools Compared

The Daily Egg

In the vast landscape that is the internet, keywords play a crucial role in connecting your website with the customers who need. The post Best Keyword Research Tools Compared appeared first on The Daily Egg.

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Built for you: Dynamic Content, granular subscriptions, Surveys upgrades, and more

Intercom, Inc.

Increased response rates, efficiency, and personalization: Welcome to July’s edition of Built for you. In July, newly released research from Harvard Business Review Analytic Service, sponsored by Intercom, revealed what we’ve all been thinking – customer engagement is the key to retention and loyalty. At Intercom, we’re obsessed with our customers’ success, and we’re busy building key features to help you take your customer engagement offering to the next level.

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How To Choose the Best Sales Strategy Based On Your Competition (2022 Edition)

Predictable Revenue

If you want to improve your outbound sales process, keeping an eye on your competitors might help you find the way. The post How To Choose the Best Sales Strategy Based On Your Competition (2022 Edition) appeared first on Predictable Revenue.

Strategy 147
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Alteryx, ZoomInfo Have Blow Out Quarters. Datadog grows 74% at $2B in ARR. Ping Identify Acquired for $2.8 Billion. Don’t Call it a Downturn.

SaaStr

Atleryx, ZoomInfo have blow out quarters today, trade way up. But sure, call it a downturn [link]. — Jason 2022 SaaStr Annual Sep 13-15 Lemkin (@jasonlk) August 3, 2022. So are we in a downturn in SaaS? Certainly, segments are. eCommerce, video, and more are having post-crazy growth hangovers. And inflation is awful. And startups that had planned on a big up round this year are in many cases, really struggling.

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The Complete Guide to Buying a Dropshipping Business

The Daily Egg

If you’re looking to get into the ecommerce world, one of the first decisions you’ll need to make is whether to start. The post The Complete Guide to Buying a Dropshipping Business appeared first on The Daily Egg.

Business 321
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4 Things Revenue and Sales Leaders Can Do to Prepare for a Recession

FastSpring

According to the International Monetary Fund, the global economy is expected to slow by nearly 3 percentage points this year from 6.1 to 3.2, and decrease again in 2023. Inflation rates are expected to remain high. There are several things you can do to prepare your go-to-market teams for changes in your prospects’ and customers’ buying behaviors and priorities.

Scale 146
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How To Find Companies At Scale The Exact Moment They Need You

Predictable Revenue

Jordan Crawford joins the Predictable Revenue podcast to discuss how to use data and research to improve your sales development prospecting process. The post How To Find Companies At Scale The Exact Moment They Need You appeared first on Predictable Revenue.

Scale 147
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5 Ways to Improve Revenue from Integrated Payments

Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments

Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.

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Top SaaStr Content for the Week: Dave Kellogg, PayFit and Insider CEOs, Notion COO, Salesforce CMO and More!

SaaStr

Each week, we round up our most popular content so you can catch up on anything you may have missed. Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 8 Signs a New VP Won’t Work Out. And 3 Things Not to Worry So Much About. An updated classic SaaStr guide on how to know if that new VP you worked so hard to find, recruit and get on board … is really going to make it.

New CTO 305
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Shift4Shop Review

The Daily Egg

Shift4Shop (formerly known as 3DCart) is an ecommerce website builder that many users love for its extensive customization capabilities. With a versatile. The post Shift4Shop Review appeared first on The Daily Egg.

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Microsoft boosts threat intelligence with new Defender programs

IT World

Drawing from its acquisition of RiskIQ, Microsoft is releasing Defender External Attack Surface Management and Defender Threat Intelligence.

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Booking Sales Meetings: Everything You Need To Know

Predictable Revenue

Appointment setting is the best way to scale your outbound sales efforts. Learn our top tips for booking more meetings and hiring sales development reps. The post Booking Sales Meetings: Everything You Need To Know appeared first on Predictable Revenue.

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SaaS Essentials: Failed Payment Solution Guide

For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

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Dear SaaStr: Is There Any Downside In Asking a Potential Investor for a Higher Valuation?

SaaStr

Dear SaaStr: Is There Any Downside In Asking a Potential Investor for a Higher Valuation? You’d hope not. Certainly not, when you’re in control, have multiple offers … and are at least 90% OK walking. Just always know your BATNA. And be careful to not push it too far. Even … accidentally. Let me just share one story. When I went to raise the Series A for my first start-up, NanoGram Devices, it was tough.

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Best Rank Tracking Tools Compared

The Daily Egg

Over a few weeks of research, we’ve compiled a list of the best rank tracking tools. Over a dozen different providers got. The post Best Rank Tracking Tools Compared appeared first on The Daily Egg.

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Tech hiring enters the Big Freeze

IT World

As the global economic downturn continues to deepen, many technology companies are reacting to fears of an incoming recession by putting the brakes on hiring. While lowering payroll costs might seem like an easy way to reduce spending right now, the job landscape remains in a state of flux, with research showing that workers are just as pessimistic about the economic climate as their employers.

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Meet the next Talent x Opportunity Founders

Andreessen Horowitz

Throughout the ongoing review process for the Talent x Opportunity Initiative’s third cohort, we continue to be impressed with the many talented but under-networked founders who are developing new products, tools, and marketplaces. It is not an easy task to … The post Meet the next Talent x Opportunity Founders appeared first on Andreessen Horowitz.

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How to Achieve High-Accuracy Results When Using LLMs

Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage

When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m

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Dear SaaStr: What’s The Best Platform to Track My Sales Team, Pipedrive, HubSpot or Salesforce?

SaaStr

Q: What platform is better to track my sales team and measure performance, Pipedrive, HubSpot or Salesforce? On the surface, the best tool likely varies based on the size of your company: Pipedrive is #1 for very small businesses. HubSpot has broken out and is strong in SMBs, especially those using HubSpot for marketing automation as well. Salesforce dominates the enterprise.

Sales 289
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The Complete Guide to Buying an Amazon FBA Business

The Daily Egg

Fulfillment by Amazon (FBA) has proved to be a total game-changer for millions of Amazon sellers. It’s a desirable asset for any. The post The Complete Guide to Buying an Amazon FBA Business appeared first on The Daily Egg.

Business 319
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How to protect Windows 10 and 11 PCs from ransomware

IT World

CryptoLocker. WannaCry. DarkSide. Conti. MedusaLocker. The ransomware threat isn’t going away anytime soon; the news brings constant reports of new waves of this pernicious type of malware washing across the world. It’s popular in large part because of the immediate financial payoff for attackers: It works by encrypting the files on your hard disk, then demands that you pay a ransom, frequently in Bitcoin or other cryptocurrency, to decrypt them.

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Let’s talk principles: From technical conservatism to connected, modular systems

Intercom, Inc.

By now, it should come as no surprise that we’re big on product principles. They evolved and were iterated on over years of reflecting and learning from our own successes and failures, of us trying to encode them so that we could create a predictable, repeatable R&D culture. The goal was simple: to help us repeat successes and avoid repeating mistakes.

Scale 118
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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5 Interesting Learnings from Shopify at $5 Billion in ARR

SaaStr

Few SaaS leaders have gone through more post-pandemic change than Shopify and Zoom. Zoom came out of 2020-2021 with SMBs no longer growing, but a huge boost in the enterprise. More on that here. And Shopify came out of all this still growing, but not nearly as much as any of us expected. Not due to lack of execution, but due to a rapid return to on-site and IRL shopping.

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Best Shipping Software Compared

The Daily Egg

You want your orders to reach your customers quickly and safely, and investing in the best shipping software is the most reliable. The post Best Shipping Software Compared appeared first on The Daily Egg.

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Crowdsourced Marketing:  Hey, We Can Put on a Show!

Kellblog

The plot of so-called backstage musicals usually centers around the production of a show, often created to avoid imminent financial peril, as you’d find in many of the depression-era Our Gang movies. Invariably, as the characters realize their predicament, someone shouts the solution, “Hey, we can put on a show!” (The ticket sales from which presumably generate enough money to save the day.).

Marketing 114