Sat.Sep 24, 2022 - Fri.Sep 30, 2022

article thumbnail

How to Build Sales Rapport In 5 Easy Steps

Predictable Revenue

Learn how to make sales rapport part of your outbound sales strategy so you can build long-term relationships, generate more referrals, and close more deals. The post How to Build Sales Rapport In 5 Easy Steps appeared first on Predictable Revenue.

Sales 147
article thumbnail

The best methodologies for managing large projects

SaaS Metrics

Nowadays, there are many effective methodologies for managing large projects. It is worth getting acquainted with their list and learning the most effective methods. Agile Agile methodology is one of the best project management methods. It is currently one of the most popular methodologies. The Agile process involves dividing the project into. Read more.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Sales Process or Customer Journey—What Matters Most in 2023

Sales Hacker

Customers are coming into the sales process more and more educated, but many organizations are stuck running the same play for everyone. Join Jake Dunlap (Founder & CEO of Skaled) to learn how companies are adapting their B2B processes to this new world—where people are coming in with very different expectations and levels of education. Guest: Jake Dunlap – Founder + CEO of Skaled.

Sales 84
article thumbnail

Let’s Be Clear, 2021 Was Insane

SaaStr

Let’s all be clear, 2021 was insane: * SPACs worth billions with no revenue * Multiples magically tripled * Fintechs with 10% GMs worth same as 80% GMs * #5 in market got same premium as #1 * Growth stage seen as free money * Seed VCs bought in $3B-10B rounds vs sell. — Jason Happy Lemkin (@jasonlk) September 28, 2022. So as we’ve talked about before, these are Strange Days in SaaS.

article thumbnail

An Omnichannel Payment Solution––Without the Complexity

Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

article thumbnail

Why homegrown tools won’t cut it for scaling customer success programs

Totango

Over the past 15 years, we have seen dramatic—even seismic—changes in technology. Whether it’s opening a bank account from the comfort of your couch, navigating an unfamiliar city, or building new relationships, we’re increasingly turning to technology to solve challenges in our personal lives. Businesses, too, now have higher expectations for technology to overcome obstacles and enhance their operations. .

Scale 92

More Trending

article thumbnail

10 Predictions for Data at the Impact Summit

Tom Tunguz

2020 is the decade of data. Look no further than the massive companies pushing the public & the private market forward: Snowflake, Databricks, Amazon, Azure, Google Cloud. It’s quite possible that data products have created more market cap than any other subsegment of SaaS in the last five years. On October 25th, I’ll share my 10 predictions for data in 2023 at The Impact Data Summit.

Data 222
article thumbnail

MIT-based startup's cooling tech can cut data center energy costs, footprint

IT World

Jetcool says that its use of microconvection enables on-board liquid cooling and makes its devices more effective by a factor of 10, compared to traditional heat sinks or cold plates.

Data 104
article thumbnail

5 Strategies to Grow your SaaS Business with LinkedIn Ads

Inturact

Did you know 80% of B2B social media leads are generated through LinkedIn?

article thumbnail

Dear SaaStr: What Do You Look First In Your First VP of Product?

SaaStr

Dear SaaStr: What do you look for when hiring a VP of Product for a B2B SaaS? In particular, the dilemma I’m facing is hiring between a SaaS expert or a target market expert. First, I’d go for a SaaS expert over a domain/target market expert in just about any senior hire — VP Product, VP Sales, VP Marketing. The general reason is this: we overvalue domain expertise.

article thumbnail

How Clinic Sense Reduced Churn and Unlocked More Revenue

ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

article thumbnail

Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’

Intercom, Inc.

It’s no secret that businesses today are feeling the financial squeeze. As costs and competition continue to rise, companies need to hone in on activating, engaging, and retaining their customers while minimizing their overheads. Luckily, we’ve launched a new guide to help you achieve just that. These times of change bring opportunities as well as challenges.

article thumbnail

How to Convert High-Ticket Clients Through Content and Community

Predictable Revenue

Rachel Howourth joins the Predictable Revenue podcast to discuss how to convert B2B sales clients through content marketing and community. The post How to Convert High-Ticket Clients Through Content and Community appeared first on Predictable Revenue.

article thumbnail

Clouded Judgement 9.30.22

Clouded Judgement

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! MS CIO Survey There’s a lot of attention on what happens to spending / budgets over the coming 18 months with the broader economy weakening. This week we got a peak into the enterprise buyer mindset with the quarterly CIO survey from MS.

Cloud 130
article thumbnail

Half of You Are Planning to Raise Prices in 2023

SaaStr

It’s not just you. SaaS is getting more expensive, for a variety of reasons. HubSpot for example, which has been very judicious on holding the line on pricing and ACVs, raised prices 12% for the first time since 2018 — albeit only on new customers: Slack also similarly did its first pricing increase in history recently, of about 10%: Prices are going up in SaaS.

Pricing 268
article thumbnail

Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

article thumbnail

Engineering principles: Shaping the solution and building in small steps

Intercom, Inc.

Our product principles are deeply embedded in Intercom’s culture. Over the years, they’ve helped us keep teams aligned, create products our customers love, and guide our decisions through every roadmap, every strategy meeting, and every onboarding. Recently, we started a blog series exploring the thought process behind each of our product principles, written by the people that know them the best – our R&D team.

article thumbnail

7 Key Elements of a High-Converting Sales Funnel

Sales Hacker

Building a sales funnel that aligns with your business goals is essential. Each funnel stage defines your steps to turn prospective buyers into customers, even if they’ve never heard of your business before. I’m the head of Product at Datanyze, specializing in sourcing up-to-date prospect contact info to keep your pipeline flowing and sales funnel fresh.

article thumbnail

7 secrets for a smarter Android Chrome experience

IT World

Let's face it: This wishy-washy world wide web of ours can sometimes be an endless-seeming series of nuisances and annoyances. And while you can take total control of most parts of your Android experience, the web itself is far more wily. From sites where the text is too tiny to ones that bombard you with audio-blaring auto-playing videos (cough, cough, awkward eye darting), wiggling your way around the web can often feel like an exercise in indignance.

122
122
article thumbnail

Dear SaaStr: How Do I Do My Retention Negotiation in an Acquisition?

SaaStr

Dear SaaStr: How Do I Do My Retention Negotiation in an Acquisition? A few thoughts on retention compensation when you are acquired. First, understand that the acquirer almost certainly already has a strong sense of what they want to do (right or wrong). Even if they haven’t told you yet. Second, understand there are both carrots and sticks that acquirers can employ, and that the retention may involve a combination of both.

article thumbnail

15 Modern Use Cases for Enterprise Business Intelligence

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

article thumbnail

You’re not starting from scratch: How your transferable skills can help you get ahead in a new career

Intercom, Inc.

Before I became a software engineer, I worked as an editor and a journalist. I have always enjoyed writing, and learned a lot from the work I did everyday. But after transitioning into tech, I realized that a lot of people who switch careers try to hide or at least diminish their previous professional experience as irrelevant. However, I am convinced that a lot of skills are perfectly transferable between careers, and can actually bring valuable perspectives and approaches to a new field.

article thumbnail

Getting Ready to Move Upmarket

Andreessen Horowitz

Get the move upmarket right and you can unlock new users, use cases, and revenue streams. But get it wrong, and you risk losing focus, increasing burn, and stifling product innovation. So how do you prepare? Understand the unique value-add … The post Getting Ready to Move Upmarket appeared first on Andreessen Horowitz.

article thumbnail

Mozilla: Apple, Google, and Microsoft lock you into their browsers

IT World

Apple, Google, Microsoft and others have essentially locked users into their web browsers through default settings in their OS platforms, giving the platform makers an unfair advantage over competitors, according to a new report by Firefox maker Mozilla. Mozilla researchers found each platform maker “wants to keep people within its walled garden” by steering mobile and desktop users to Apple Safari, Google Chrome, or Microsoft Edge.

Mobile 120
article thumbnail

Optimizing GTM for PLG with Stage 2 Capital Co-Founder and Managing Director Mark Roberge (Pod 594 + Video)

SaaStr

Product-led growth (PLG) is the consumerization of software—a strategy B2B software companies can learn from growth teams at successful consumer tech companies. . Stage 2 Capital’s Co-Founder and Managing Director, Mark Roberge, breaks down what a consumer tech growth team looks like and how they operate. He advises bringing these features to a B2B growth team and then shares mistakes that B2B companies make while adding go-to-market (GTM) to PLG.

article thumbnail

Buyer’s Guide: Finding The Best Payment Provider For Your Software

Choosing the right Embedded Payments partner can feel overwhelming. This comprehensive buyer’s guide simplifies the process by breaking down seven key criteria to consider, from platform technology to security and growth potential. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide equips software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

article thumbnail

Ace Customer Experience With a Robust Accounts Receivable Process

Chargebee

“I’ve not received the invoice. How do you expect me to pay?” “My team has made the payment. Can you check?” “The payment failed again? It’s frustrating to keep retrying. What’s the issue?” “Can you send me the invoice again? I’ll make the payment then.

article thumbnail

Three days. 420 kilometers. Fifteen ZEOs propelled with pedals and perseverance.

Zuora

Beginning at our Zuora office in London and ending at the Paris office, 15 ZEOs undertook the challenge to bicycle […]. The post Three days. 420 kilometers. Fifteen ZEOs propelled with pedals and perseverance. appeared first on Zuora.

98
article thumbnail

Jamf buys ZecOps to bring high-end security to Apple enterprise

IT World

ZecOps protects world-leading enterprises, governments, and individuals; Jamf has acquired it to help secure the enterprise.

article thumbnail

5 Interesting Learnings from JFrog at $270,000,000 in ARR

SaaStr

So lots of folks talk about GitLab as a leading in software development and devops, but GitLab also has sort of a quieter cousin that also IPO’d: JFrog. JFrog started off as the #1 binary repository and has expanded from there as a multi-product suite for software development. Fast forward to today, it’s at $270m ARR, growing an impressive 39% a year, and generating positive cash flow.

Scale 244
article thumbnail

Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

article thumbnail

9 Advantages Business Have When Shifting to the Cloud

SaaS Metrics

Technology is revolutionizing every industry as it slowly but surely infiltrates every aspect of our life. The days of employing antiquated, manual data collection methods or conventional marketing strategies are long gone because technology now makes it simpler to accomplish these goals and allows us access to millions to terabytes of data. Read more.

Cloud 96
article thumbnail

12 reasons Customer Success teams need training

ChurnZero

This is a guest article written by Todd Eby , founder and CEO of SuccessHACKER. In the business landscape today, Customer Success is a bit of an outlier. It’s newer when compared to more established departments like sales and marketing. It’s quickly growing and best practices are still emerging and changing. One other thing that makes Customer Success particularly unique in an organization: formal Customer Success training, or lack thereof.

article thumbnail

iPhone users complain iOS 16 is a battery drain, has other issues

IT World

Two weeks after Apple launched iOS 16 , users continue to complain the mobile OS is sucking their battery power far too quickly. Battery life tends to take an initial hit when new OSes are rolled out because updates to software and apps, as well as the reindexing files, photos, and other functions, taxes the processor, and thus, the battery. But over time, those background updates cease, and battery usage levels typically return to normal levels.

Mobile 97