SaaStr

DECEMBER 21, 2022

Dear SaaStr: Dear SaaStr: What Were Aspects of Your Startup That Were Easier Than Anticipated? The part I didn’t originally get as a first-time SaaS founder was how relatively easy is it to grow exising accounts and account size if your customers are happy. 120% NRR: Your revenue doubles in 5 years even with no new customers. 110% NRR: Your revenue doubles in 8 years even with no new customers. 100% NRR: Your revenue stays the same with no new customers. — Jason Be Kind Lemkin  (@jasonlk)

Startup 252

Startup Retention Customer Success Revenue 252

Predictable Revenue

DECEMBER 22, 2022

Jenell Riesner joins Collin Stewart on this episode of the Predictable Revenue podcast to discuss applying B2C Black Friday tactics to the sales development world. The post Stealing B2C Black Friday tactics in the sales development world appeared first on Predictable Revenue.

B2C 263

B2C Development Sales Revenue 263

Totango

DECEMBER 22, 2022

ClieOne of the most basic principles of customer success is using your products and services to create advocates for your company/product/brand. Having an army of happy customers can do much of this legwork for you. The fact of the matter is that customers are influenced by word-of-mouth two to 10 times more than they are by paid media. Up to 50% of consumers insist that the recommendations of people they know are the primary drivers of their buying decisions.

Social Media 105

Social Media Software Review Customer Success Communication 105

yoursales

DECEMBER 19, 2022

Sales Stack 2023 Sales Tools for Professional B2B Sales SALES STACK 2023: Sales Tools for. Professional Sales SALES STACK. 2022: Sales Tools. for. Professional. Sales share this with your network S ales tools and figuring out what your sales stack 2023 should look like is as challenging as ever. Which problems are the most pressing for your and your B2B sales team?

Scale 86

Scale Sales Recruiting Sales Outsourced Development 86

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Payment Solutions

Nimble - Sales

DECEMBER 21, 2022

We are excited to announce that Nimble has completely redesigned our Deals Pipeline feature! Our Nimble Development Team has been working diligently to provide our Nimble Community with a Completely Redesigned User Interface and Powerful Features to support growth for years to come. What’s New with Deals? Our Nimble team has designed a completely new […].

Development Team Review 105

Development Team Review Business Development 105

Tom Tunguz

DECEMBER 17, 2022

Every year I make a list of predictions & score last year’s predictions. Here are my predictions for 2023. ML propels SaaS into a massive second wave that increases workers’ productivity measurably. Machine learning models predict code, synthesize images, author blog posts reducing composition time by a factor of 2 or 3. Users grow accustomed to this very quickly & ML becomes a requisite feature in most workflow SaaS.

Software Review 257

Software Review Technical Review Artificial Intelligence Machine Learning 257

BetterCloud

DECEMBER 20, 2022

As your organization undertakes the 2023 IT budgeting exercise, you’re balancing multiple priorities. After all, there’s growing SaaS adoption, security concerns, and operational efficiencies to consider. Additionally, there are economic uncertainties to contend with now. Plus, there’s sky high employee turnover. It all leads to the big question: Where should you focus your 2023 IT spending?

Operational efficiency. 52

Operational efficiency. Scale Government SaaS 52

SaaS Metrics

DECEMBER 22, 2022

A cryptocurrency application is a cell phone program that enables users to operate and manage their entire collection of cryptocurrencies even without the necessity of logging into a full-fledged computer. Apps usually provide simpler customization and entry features than desktop PC platforms, but more often than not, they offer all the same. Read more.

Software 52

Software Metrics SaaS Management 52

Neil Patel

DECEMBER 21, 2022

Are you looking for a new way to understand your customers ? Do you know where they spend their time online, their average annual income or revenue, and their most significant problems relevant to your solution? How about how they like their coffee? (OK, that last one may be excessive.). Considering all the data you hold, you probably think you know your customers pretty well.

Social Media 111

Social Media Market Research Development Team Review Software Review 111

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

SaaStr

DECEMBER 21, 2022

So we focus more on the newer up-and-coming public SaaS companies in this 5 Interesting Learning series, from Datadog to Zoom to Snowflake to Monday and Shopify. But Adobe’s a good one to examine right now. Why? They aren’t seeing any decline in their business at the end of 2022. None. At almost $18B in ARR, it’s still growing an impressive 15% year-over-year on an FX-adjusted basis.

Scale 258

Scale Cloud Payment Features Subscription 258

Predictable Revenue

DECEMBER 19, 2022

Learn about outbound vs. inbound sales, including the definition of both, how they can benefit your company, and more. The post Inbound vs Outbound Sales appeared first on Predictable Revenue.

Sales 245

Sales Revenue Development Management 245

Clouded Judgement

DECEMBER 23, 2022

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Weakness in Software We’re now through Q3 earning season. After going through the data I wanted to highlight 4 data points that show some initial weakness in software fundamentals creeping in. As I’ve said many times before, in 2023 the focus for software valuations will completely shift from interest rates (and multiples) to fundamentals.

Cloud 130

Cloud Sales Hiring Trends Payment Features 130

Intercom, Inc.

DECEMBER 22, 2022

We are delighted to announce that Intercom has once again been recognized as among the best solutions in a number of Customer Service categories in the newly released G2 Winter Reports 2023. This season, we were rewarded a whopping 101 badges and awards, a recognition of Intercom’s position as a leader in the field of Customer Service. #Humblebrags.

Software Review 118

Software Review Systems Review Communication Software 118

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

SaaStr

DECEMBER 20, 2022

And so it often gets cut first in starts that are missing the plan, or just that need to stretch cash further. And indeed, that’s what we’re seeing in one of the latest SaaStr polls: 20% of you are really cutting your market budgets hard, 30% or more. 17% of you are cutting them a bit, 10%-20%. This seems pretty common where cash is an issue. 29% of you are keeping it flat.

Marketing 250

Marketing Cloud SaaS Sales 250

Sparktoro

DECEMBER 22, 2022

Over on Mastodon, SparkToro CEO Rand Fishkin and Seer Interactive CEO Wil Reynolds were chatting about the blind advice of “Raise your rates!” and “Don’t speak for free!” They floated the idea of a co-authored blog post, and I (SparkToro’s VP Marketing Amanda Natividad) promptly chimed in.

Marketing 138

Marketing 138

Clouded Judgement

DECEMBER 20, 2022

Q3 earnings season for cloud businesses is now behind us. The 67 companies that I’ll discuss here (which is not an exhaustive list, but is still comprehensive) all reported quarterly earnings sometime between October 24th – December 12th. In this post, I’ll take a data-driven approach in evaluating the overall group’s performance, and highlight individual standouts along the way.

Cloud 130

Cloud Software Review Software Benchmarks 130

Intercom, Inc.

DECEMBER 20, 2022

 We’re not going to lie, 2022 was a challenging, nerve-racking, gripping beast of a year, but here we are at the end of it – and there’s plenty to be thankful for. Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences.

VP of Engineering 118

VP of Engineering Technical Review Software Review Scale 118

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Enterprise

SaaStr

DECEMBER 19, 2022

If the VP of Sales Doesn't Believe, It's All Over. Back them Help them Get them budget Join the calls Get on the Zooms Build together Have their back. But if the day comes when they truly no longer believe, They need to find a new place. — Jason Be Kind Lemkin  (@jasonlk) December 10, 2022. So there’s a moment in time I’ve gotten pretty darn good at spotting in SaaS startups.

Sales Hiring 237

Sales Hiring Scale Sales Startup 237

Neil Patel

DECEMBER 22, 2022

Which three words describe content and websites that deliver outstanding value? Expertise, authoritativeness, and trustworthiness—or E-A-T. E-A-T signals what Google and potential customers are looking for—expert-level content that answers all the right questions. E-A-T first showed up in Google’s Search Quality Guidelines in 2014 and has progressively become one of the most important aspects of SEO.

Underperforming Technical Team 116

Underperforming Technical Team Social Media Systems Review Finance 116

Buffer Resources

DECEMBER 21, 2022

It’s the end of the year, which means it’s time to reflect on all the work you’ve done in 2022 and decide if you should make any changes going into the new year. I’m Mitra , the social media manager here at Buffer, and this is my first blog post! Today I’m sharing Buffer’s top performing social posts from each platform and will give you an analysis into why I think these posts performed so well.

Social Media 111

Social Media Management Company Culture Trends 111

ChurnZero

DECEMBER 21, 2022

2022 was a tireless year. If you’re anything like me, you signed up for a bunch of webinars with admirable intentions of attending, which is code for snagging the recording to watch when you found an uninterrupted window of time, which is also a nice way of saying never. We’re only human and dealing with a torrent of media, distractions, deadlines, personal issues, and everything in between.

Customer Success 98

Customer Success Scale Underperforming Technical Team Benchmarks 98

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Payment Solutions

SaaStr

DECEMBER 18, 2022

So I firmly believe the market has over-discounted SaaS and Cloud stocks, that they are trading just too low. They shouldn’t be at almost historical lows, given the still epic growth rates at so many leaders, from MongoDB to Cloudflare to Monday to ZoomInfo. Some are growing more slowly than earlier in the year, but still in absolute terms, the growth rates are jaw dropping.

Cloud 229

Cloud Pricing Metrics SaaS 229

Chart Mogul

DECEMBER 22, 2022

For a long time, exponential growth was an expectation for successful SaaS companies. Now, in this economic environment, growing sustainably might just be the new “name of the game”. We spoke with SaaS leaders across different sectors to bring you insights on sustainable growth strategies for 2023. Daria Danilina, Co-founder at Salesroom, Jonah Remz, VP … For a long time, exponential growth was an expectation for successful SaaS companies.

Strategy 95

Strategy Scale Finance Acquisition 95

Buffer Resources

DECEMBER 20, 2022

Like so many founders who are facing the daunting task of learning yet another new social media platform, I was overwhelmed by the idea of starting a TikTok for my business. Coming from the world of finance, I don’t have a background in content creation, and I wouldn’t even consider myself a particularly creative person. The thought of coming up with fresh and interesting content day after day that would compete with people who literally do this for a living felt impossible.

Strategy 102

Strategy Finance Entertainment Social Media 102

Frontegg

DECEMBER 21, 2022

G2’s Winter 2023 Reports are here and we are thrilled to announce that Frontegg has been awarded a total of 42 badges including Leader rankings in the CIAM (Customer Identity and Access Management) category for Best Support, Easiest To Do Business With, and Highest User Adoption amongst many others. This quarter new records were set thanks to our customers and their amazing feedback as well as growing momentum in the User Management space that helped us earn the Momentum Leader badge.

Technical Review 94

Technical Review Software Review Systems Review New CTO 94

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

SaaStr

DECEMBER 20, 2022

So it’s early … SaaStr 2023 events really start to go on sale around early October now of the year prior (i.e., October 2022). And attendance and buying patterns have clearly changed since the pandemic. More people attend events at the last minute now. But still, it’s one set of tea leaves to read. And so far for Q4’22: Early attendance is up 226% year-over-year.

Metrics 214

Metrics SaaS Sales Marketing 214

Sales Hacker

DECEMBER 22, 2022

Per new research, a mere 26% of organizations say 90% or more of their reps met quota last year. Today’s uncertain economic climate only complicates matters. Many revenue leaders have gone in search of the right tools and strategies to help sellers thrive. And many have turned to sales enablement. Related: What Is Sales Enablement? Process, Framework and Tools.

Sales Enablement 93

Sales Enablement Sales Hiring Sales Metrics 93

IT World

DECEMBER 22, 2022

Many businesses are looking to cut costs as economies face recession, but some enterprises may be ignoring one of the most effective ways to trim the fat while boosting productivity — by embracing remote working. The power is in your hands. We know Macs, iPhones, and iPads have been seeing increased deployment across the enterprise. We also know (because IBM , SAP and so many companies tell us) that businesses that embrace Apple kit also see reduced overall cost of ownership and lower tech supp

Enterprise 92

Enterprise Business 92