SaaStr
APRIL 14, 2022
Enterprise software spending globally was $529B in 2020, per Gartner. In 2023, it will be $750B. That’s a tailwind almost all of us are drafting on. — Jason BeKind Lemkin #???????????? (@jasonlk) April 13, 2022. So these are rocky times in the public markets for SaaS. And yet … and yet … so many SaaS companies continue to grow faster than ever.
Predictable Revenue
APRIL 11, 2022
Learn the difference between sales training and sales coaching, the unique benefits, and why you should be using a combination of both in your organization. The post Sales Training vs. Sales Coaching: What’s the Difference appeared first on Predictable Revenue.
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Totango
APRIL 12, 2022
At Totango’s 2022 Global Executive Forum , customer success leaders from around the world came together to connect with their peers, share ideas and learn about new products and opportunities. To wrap up the event, Totango COO Jamie Bertasi shared 10 key takeaways she gathered from all the presentations and conversations that took place during our summit.
Intercom, Inc.
APRIL 14, 2022
I am delighted to share that our senior leadership team here at Intercom continues to grow. Today, I’d like to welcome three experienced new senior leaders, starting with L. David Kingsley, who has joined Intercom as our first Chief People Officer. As Chief People Officer, David will lead the company’s global People organization, including talent acquisition, onboarding, learning and development, HR business partners, total rewards, diversity, equity and inclusion, and real estate & workplac
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
SaaStr
APRIL 15, 2022
One of the most frustrating things for founders is when VCs “ghost” them. I’m guilty of this myself, as much as I wish I wasn’t. I forget. The email box gets overloaded. It’s not an excuse, it’s not right. But the thing is, it happens. Eventually, your startup may be so hot that you can ghost VCs back. And let me tell you, the top founders do.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
FastSpring
APRIL 11, 2022
What’s the ideal number of subscription tiers for a SaaS company? Studies have found that three is the most common number, but is it the most optimal? That’s not what we found when we studied the pricing plans of 50 best-in-class SaaS companies for our 2022 pricing pages report. From Zero to 23 Plans, Best-in-Class SaaS Companies Customize Their Subscription Options.
Andreessen Horowitz
APRIL 14, 2022
2022 marks our third year releasing the Marketplace 100, a ranking of the largest consumer-facing marketplace startups and private companies. When we started this series in early 2020 (based on data from 2019), we had no way of knowing how volatile the next few years would be. Many businesses were temporarily shuttered by covid, especially. Read More.
SaaStr
APRIL 12, 2022
So is Square a SaaS company? It’s not even Square anymore as a company … it’s now Block. The majority of its revenue is now from Bitcoin transactions, not “traditional” payments and software. And yet … and yet … its engine is all software and really SaaS. At least still for now. Its software and services business is the one with the real operating margins.
Intercom, Inc.
APRIL 13, 2022
It’s been another challenging year for many support teams. But there’s a silver lining – this year’s Klaus Customer Service Quality Benchmark Report reveals there are clear positive shifts taking place in the customer support landscape in 2022. Klaus partnered with Intercom, Aircall , and Support Driven to create the second edition of the highly anticipated benchmark report.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
IT World
APRIL 13, 2022
Data released today by IT asset management platform provider Lansweeper indicates that upgrades to Windows 11 have almost tripled over the past three months, but the overall adoption rate remains miniscule. The survey of more than 10 million Microsoft devices by Lansweeper’s PC management software showed 1.44% now run Windows 11, an increase from the 0.52% of PCs that ran the OS in January.
Andreessen Horowitz
APRIL 15, 2022
One way to view technological advancement is through the lens of hardware: as new needs and use-cases emerge, chip manufacturers design special-purpose GPUs, FPGAs, and ASICs optimized for specific functions and software. All major industries in tech — from cloud … The post Decentralized Speed: Advances in Zero Knowledge Proofs appeared first on Andreessen Horowitz.
SaaStr
APRIL 9, 2022
Hiring has never been easy in SaaS. In the old days, it was hard just because there weren’t enough seasoned candidates. Today, it’s hard because there are 1000x more SaaS startups before. It’s always been hard. But it’s not necessarily harder — it’s just different. And key to winning the best talent is knowing what they really care about, not just what you think they care about.
Totango
APRIL 13, 2022
Selecting the right customer success platform for your organization can be challenging. To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. In this article, we’ll look at the mistake of not approaching customer success with a modern mindset. . Business today moves at the speed of light.
Speaker: David Warren and Kevin O’Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
IT World
APRIL 11, 2022
I've been saying for a long time now that Microsoft's master Windows plan is to move you to a cloud-based Desktop-as-a-Service (DaaS) model. Earlier this year, I pointed out that Windows 11 was nudging us towards Windows as a Service (WaaS). The march continues. At last week’s "Windows Powers the Future of Hybrid Work" virtual event and in its paper, New experiences in Windows 11 and Windows 365 empower new ways of working Microsoft has laid out the next steps in its vision of tomorrow's Windows
Andreessen Horowitz
APRIL 15, 2022
Raising debt is an important financial tool for startups, and in particular, as more and more companies become fintech companies , debt, and in particular asset-backed debt, can provide a critical vehicle for embedding financial products that can be financed … The post 16 Things to Know About Raising Debt for Startups appeared first on Andreessen Horowitz.
SaaStr
APRIL 11, 2022
Datto getting acquired for $6.2B looks like a pretty good deal: – $600m ARR, but – Only growing 19% YoY. Potential key: – 28% EBITDA. It's a cash machine pic.twitter.com/Efjrh7F4pa. — Jason BeKind Lemkin #???????????? (@jasonlk) April 11, 2022. So public Cloud and SaaS stocks continue to be under a lot of pressure, with many Cloud leaders trading for half of what they were trading at just a few months ago.
SaaSOptics
APRIL 14, 2022
SaaS pricing is typically done on a subscription basis where customers pay a recurring monthly or annual fee to use a company’s software. Subscription-based pricing as a concept sounds pretty straightforward, but as it turns out, there are several different pricing models SaaS companies can choose from to meet their customers’ billing expectations.
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
IT World
APRIL 14, 2022
As the amount of data organizations create continues to mushroom, they’re all dealing with the same challenge: how to enable their employees to find the answers they need to do their jobs when the information is hidden in different sources, including email servers, databases, network drives, cloud drives, and countless SaaS apps. When workers can’t find the information they need to stay productive, the effectiveness of the entire business suffers.
Andreessen Horowitz
APRIL 12, 2022
Everyone’s familiar with the concept of a go-to-market (GTM) plan, but in the world of bottom-up adoption and product-led growth, a go-to-community (GTC) plan is equally as important. As the name suggests, go-to-community is the process of operationalizing and optimizing your community-building efforts to align them with business outcomes. Growing a healthy community can create.
SaaStr
APRIL 13, 2022
Dear SaaStr: How Many Deals Can a Sales Rep Close Per Month? A successful but not top 5% sales rep in SaaS typically can close: 20–50 deals a month if $0.5k-$2k ACV , i.e., very transactional 1–2 call close. Usually all inbound. 10–15 deals a month if $5k-$25k ACV (i.e., transactional, but not 1–2 call close). 1–3 deals a month if enterprise , $50k-$1m ACV.
ChurnZero
APRIL 15, 2022
Have you ever wondered how certain companies know exactly the right moments to reach out with an offer? Sometimes, the outreach is so spot-on and intuitive, you don’t even realize you’re being pitched. As acclaimed mentalist Tony Corinda said, “Good timing is invisible. Bad timing sticks out a mile.”. Like a magician flexing their psychic power, pinpointing the most ideal time to present your customer with an expansion opportunity can’t be left to intuition.
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Choosing the right Embedded Payments partner can feel overwhelming. This comprehensive buyer’s guide simplifies the process by breaking down seven key criteria to consider, from platform technology to security and growth potential. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide equips software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
IT World
APRIL 13, 2022
Google's got a lot of apps. Maybe even too many, in certain ( ahem ) cases. Amidst all the obvious titles and oddly overlapping offerings , though, Google's wing of the Play Store holds some genuinely useful treasures — clever creations by the creator of Android that are just waiting to be discovered. Here are 14 off-the-beaten-path Google apps that'll help you do all sorts of interesting things with your Android device.
Totango
APRIL 15, 2022
In order to effectively optimize, scale and provide your customers with the best experiences possible, you need to have a high-quality customer success platform. But what do you do when the platform you’ve been using goes out of business? Or when you realize that the one you have just isn’t working for you anymore? You don’t want to lose the momentum you’ve been building, but sometimes a switch is necessary, so it’s important to find a platform that makes it easy for you to jump right in and sta
SaaStr
APRIL 12, 2022
Raise prices on existing customers, Doesn’t help if you are growing quickly. Just makes them unhappy. Raise prices on new customers, Forces you to deliver more value. Often makes everyone more happy. — Jason BeKind Lemkin #???????????? (@jasonlk) April 7, 2022. Dear SaaStr: How Do You Change the Price of Your SaaS Product Without Upsetting Existing Customers?
ChurnZero
APRIL 12, 2022
Does your company have a chief customer officer (CCO)? If not, it might be time to consider the role for your organization. Would your business benefit from appointing a chief customer officer ? We’ll help you answer the most common questions to determine whether you need a CCO to attain your goals. Definition of a chief customer officer. What is a chief customer officer ?
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
IT World
APRIL 12, 2022
Professional application news now turns to video and broadcasting as the giant National Association of Broadcasters (NAB) show approaches — and Adobe has big news for After Effects and Apple Silicon. After Effects runs three times faster on M1 Macs. Adobe has introduced a new edition of key motion graphics industry standard, After Effects , which is available to ship as of today.
Sales Hacker
APRIL 15, 2022
Time is precious and always in high demand, so naturally, time to revenue (TTR) is a crucial KPI for any sales team. Along with providing insights into efficiency and earnings, TTR sheds light on lead prioritization, cost reduction techniques, profit forecasting, and more. Becoming more efficient with TTR requires more than closing deals — sales and marketing departments must work together to streamline the entire pipeline for efficiency.
SaaStr
APRIL 12, 2022
We’re gearing up for 2022 SaaStr Europa in-person again in sunny Barcelona , at the spacious muchly open air and outdoors convention center by the sea, 7-8 June!! As part of that, we are (of course) bringing back our Equality, Inclusion and Balance program to set aside 1,000 no cost VIP Passes to Annual. Please join us. We want this to be the most inclusive Annual ever!
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