SaaStr

MAY 4, 2022

Roughly — very roughly — you want to be multiproduct in SaaS by the time you have 10,000 customers. For enterprise, this could be $300m-500m in ARR. For multi-market, this could be $100m in ARR. For SMB, it could be $20m-$30m in ARR. — Jason BeKind Lemkin #???????????? (@jasonlk) April 29, 2022. So a top theme across SaaStr CEO interviews since 2017 or so, and across our 5 Interesting Learnings series with public SaaS companies, is … when should you go multi-product?

Scale 309

Scale SaaS SMB Scaling 309

Predictable Revenue

MAY 2, 2022

These seven customer reactivation strategies will help you reengage past clients, bring them back on board, and convince them to stick around long-term. The post Top 7 Tactics for Customer Reactivation appeared first on Predictable Revenue.

Revenue 147

Revenue Strategy Development Sales 147

Totango

MAY 2, 2022

Selecting the right customer success platform for your organization can be challenging. To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. In this article, we’ll look at the mistake of not thinking of customer success as a team sport. . Unlike Finance or Human Resources or IT, “customer success” is not simply a department within your organization.

Underperforming Technical Team 109

Underperforming Technical Team Customer Success Finance Enterprise 109

Tom Tunguz

MAY 2, 2022

A founder recently told me he would have built his company differently in another fundraising market. When I asked him what he meant, he replied because capital was so plentiful and accessible today, he hired more expensive people, spent more time developing a product, and invested with a longer time horizon before demonstrating evidence of success.

Product Marketing 328

Product Marketing Sales Hiring Marketing Software Development 328

Advertisement

For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

SaaStr

APRIL 30, 2022

So now that we’ve been doing our 5 Interesting Learning series on public SaaS companies for a while, we can pull out a number of trends. Maybe the most jaw-dropping is just how fast the top SaaS and Cloud leaders grow … at $1 Billion in ARR. The average SaaS leader grows almost 60% (!) at $1B in ARR: Of course, not everyone is going to get to $1B in ARR :).

SaaS 361

SaaS Cloud Trends Revenue 361

Intercom, Inc.

MAY 4, 2022

As omnichannel experiences become more important to consumers and CX becomes a key differentiating factor for businesses, our product team has made it their mission to increase those capabilities within the Intercom platform. With that in mind, our new April features focus on increased and more efficient channels of communication, access to the right data to influence the way you grow and scale your business.

Communication 205

Communication Software Review Trends Engagement 205

Tom Tunguz

MAY 5, 2022

The public markets are deep crimson. The last time VC sentiment was so publicly negative, Twitter turned two. Term sheet re-trading rumors have surfaced. Public markets do impact startup fortunes, but only inasmuch as the prices at which venture rounds clear. IT spend is the more important canary in the coal mine. If customers cut their software spend, startups should expect a harsher climate.

Outsourced Development 261

Outsourced Development Forecasting Startup Acquisition 261

SaaStr

MAY 6, 2022

So the public markets are in tumult. Many SaaS and Cloud leaders are down more than 50% from their all-time highs. But Covid did create a lot of artificial demand for Cloud products, especially the lockdown phase. The boosts Zoom (can’t go to the office anymore), Shopify (can’t go to a store anymore) were real, but could never be sustained.

SaaS 348

SaaS Azure Cloud AWS 348

The Daily Egg

MAY 4, 2022

Mailchimp is one of the best-known marketing automation platforms on the market, thanks to its hefty advertising budget. The platform promises to. The post Mailchimp Review appeared first on The Daily Egg.

Advertising 294

Advertising Marketing 294

Advertisement

Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

Intercom, Inc.

MAY 5, 2022

Principles are a way of encoding successes, allowing teams to repeat behaviors that lead to positive outcomes and avoid behaviors that lead to mistakes. Over the last ten years, we’ve developed, refined, and iterated on our principles to ensure they each represent an important part of the way we work, collaborate, and build product. We’ve recently kicked off a blog series exploring these principles, written by the people that know them best – our R&D team.

Development 160

Development Data 160

Tom Tunguz

MAY 4, 2022

AngelList published their quarterly state of venture report. I wrote down five data points that struck me: Q1 2022 was the most active quarter ever in Angellist history, and likely venture history. The term sheets signed in November and December closed in Q1, which may buoy these figures. In addition, late-stage investors moving into the seed stage market also buttress these stats. 83% of rounds in Q1 were up-rounds, which is statistically identical to Q4. late-stage market prices have declined

Data 233

Data Marketing Healthcare Construction 233

SaaStr

MAY 3, 2022

Seed stage VC didn't escape the turmoil in later stages in Q1, according to @cartainc data. Total invested capital fell from Q4 (although remained above Q1 2021), but total rounds down over 20%. And April wasn't great either. ?? Full report out soon @alex @jasonlk @dunkhippo33 pic.twitter.com/NjU614rSdj. — Peter Walker (@PeterJ_Walker) May 2, 2022.

Investment 297

Investment Cloud Data Marketing 297

The Daily Egg

MAY 4, 2022

When you get project management software, you want to know it can handle your business’s workflow. Both Asana and Monday.com have their. The post Asana Vs. Monday appeared first on The Daily Egg.

Software 261

Software Management 261

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

Predictable Revenue

MAY 5, 2022

Tom Glason joins the Predictable Revenue podcast to discuss how revenue leaders can thrive and own their seat at the board table. The post How Revenue Leaders Can Own Their Seat at the Table appeared first on Predictable Revenue.

Revenue 147

Revenue Development Sales 147

Andreessen Horowitz

MAY 6, 2022

There has been a lot of buzz about “the metaverse” since its coinage the ‘90s, but especially during the pandemic (given the surge in online activity), and even more so after Facebook changed its name to Meta. Is this just a bit of opaque marketing-speak? What is a metaverse exactly? How does one define the. Read More. The post 7 Essential Ingredients of a Metaverse appeared first on Future.

Marketing 145

Marketing 145

SaaStr

APRIL 30, 2022

We learned a lot from having the only major tech event in 2021 at SaaStr Annual. That it was possible to have a large-scale event that was 100% tested, vax’d, and primarily open air and outdoors. We’re continuing that in 2022, even as others aren’t. The rules in 2022 will be a bit different at SaaStr Europa on June 7-8 in Barcelona and SaaStr Annual on Sept 13-15 in the SF Bay Area due to local regulations, but the general requirements will be the same: * Everyone Vax’d and boosted.

Technical Review 278

Technical Review Scaling 278

The Daily Egg

MAY 3, 2022

BigCommerce is an essential ecommerce platform that has helped more than 150 online stores simplify management tasks, drive online traffic, and convert. The post BigCommerce Review appeared first on The Daily Egg.

Management 182

Management 182

Advertisement

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

Unbounce

MAY 5, 2022

You can roll your eyes all you like, but it’s time we all started taking TikTok seriously. What was once the exclusive plaything of online teens is now a platform that people of all ages accept. It’s where millions of people spend hours, trapped in an endless scroll of content. And if you’re not marketing your brand here, you’re missing a massive open goal.

Marketing 144

Marketing Social Media Branding Advertising 144

Andreessen Horowitz

MAY 2, 2022

This is an edited version of a post that originally ran here. For most queries, Google search is pretty underwhelming these days. Google is great at answering questions with an objective answer, like “# of billionaires in the world” or “What is the population of Iceland?” It’s pretty bad at answering questions that require judgment. Read More. The post The Future of Search Is Boutique appeared first on Future.

145

145

SaaStr

MAY 2, 2022

SaaStr’s Poya Osgouei has a great Uncharted podcast that does a deeper dive with many SaaS execs. Up this week is Thejo Kote, CEO of Airbase. His first startup, Automatic, was acquired by Sirius XM for $100m. The second-timers see things differently. More on what Thejo’s doing different the second time here. We loved having Thejo Kote on the pod this past week.

Startup 278

Startup Technology SaaS Marketing 278

IT World

MAY 2, 2022

While all IT jobs lost during the pandemic have been recovered, the hiring of IT professionals is now being hindered by a lack of qualified individuals, according to the latest statistics. Even so, the IT job market continues to expand. Over the past year, more than 11,000 new IT positions have been added each month, according to IT employment consultancy Janco Associates.

Technology 137

Technology Consulting Data Marketing 137

Advertisement

ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Kellblog

APRIL 30, 2022

I’ve always felt that “what keeps you up at night?” was a trick question for CEOs. There’s one part of it I’m quite sure about. There cannot be anything that you control that keeps you up at night. Why? Because you’re the CEO. If something is keeping you up at night, well, do something about it. Stress, as I like to say, is for VPs and CXOs.

Venture Capital 133

Venture Capital Strategy Startup Business 133

Andreessen Horowitz

MAY 3, 2022

Increasingly, building a successful startup involves not only building a product that people can’t get enough of, but also building an engaged, loyal community around that product. Today, most founders are acutely aware of the value of community. In CMX’s 2021 Community Industry Report, 86% of respondents (community managers from 508 different companies) said community.

Startup 133

Startup Engagement Management Marketing 133

SaaStr

MAY 1, 2022

Each week, we round up our most popular content so you can catch up on anything you may have missed. Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: It’s Basically a Quiet Series A, Series B, C and D Crunch Now. It’s a Lot Harder to Build a SaaS Decacorn Than It Used To Be. Don’t Hire a VP of Sales Everybody Loves.

Sales Hiring 260

Sales Hiring Leadership Innovation Retention 260

Totango

MAY 6, 2022

Customer health score is one of the fastest and easiest ways to assess whether your SaaS customers are satisfied with your product and brand. Knowing this can help you evaluate churn risk and spot opportunities, empowering you to take appropriate action. Here we’ll cover what you need to know about customer health scores. We’ll define customer health score, what metrics go into it, and what it tells you about customer accounts.

Payment Features 121

Payment Features Churn Retention Metrics 121

Advertisement

Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

Payments

FastSpring

MAY 6, 2022

2013. It’s Cedric Dussud’s first week on the job as the new engineering director at WeWork. WeWork hasn’t yet become the beast of a company that changed the corporate world. It’s only managing a half-dozen offices in New York at the time. But it’s growing fast. That first week, Cedric got called into CEO Adam Neumann’s office. “So it’s him, and our head of our department, and me,” Cedric told me.

Data 119

Data Scale Sales Hiring Software Engineering 119

Andreessen Horowitz

MAY 4, 2022

These are edited highlights from a recent Clubhouse discussion among Hadrian founder and CEO Chris Power, a16z partners Katherine Boyle and Marc Andreessen, and Not Boring newsletter author Packy McCormick. The dialogue here is part of a broader discussion that touches on a number of issues related to launching a modern manufacturing business, including software.

Software 109

Software Business 109

SaaStr

MAY 5, 2022

When a VC says “No”, it means they are out. You can’t change their mind. Another Zoom won’t help. But — read the email carefully. Sometimes if truly, really was close … then another month or two of solid progress could lead to a “Yes”. In just 60 or 90 days. — Jason BeKind Lemkin #???????????? (@jasonlk) May 3, 2022. So fundraising is going through a tougher stretch.

Investment 259

Investment Startup Data 259