SaaStr
JUNE 4, 2022
Dear SaaStr: What’s the Harder Part About SaaS Companies, At Each Stage? The hardest part changes every 12–24 months, and the whole company changes every 30-36 months or so. But a few thoughts on “the hardest part” for the first few stages: From $1-$100k in ARR, the hardest part is often how little revenue you get from each customer. Most SaaS products are inexpensive.
Predictable Revenue
JUNE 6, 2022
Think sales development representative is a junior position? Learn why SDRs are so important to outbound sales and the unique skill set required to master this role. The post SDR is Not a Junior Role Anymore appeared first on Predictable Revenue.
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SaaS Metrics
JUNE 6, 2022
Starting a small business is hard work, requiring a lot of knowledge. You need to know the ins and outs of things like marketing, sales, accounting, and human resources. The secret to success lies in the ability to stay organized; this helps you manage your time, be more strategic, and collaborate with. Read more. The post 20 SaaS Tools for Small Businesses first appeared on SaaS Metrics.
Intercom, Inc.
JUNE 7, 2022
The promise of live chat for sales teams is being able to connect faster with higher quality leads. But any target-focused sales professional will want to know: how well does live chat actually work? Live chat – especially when it’s part of a modern customer communications platform that helps you make the most of every engagement – is a powerful addition to your sales tech stack.
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
SaaStr
JUNE 8, 2022
So few companies have changed as fast, and as quickly, as Zoom did between $1B and $3.5B ARR … which it did in just 1 year (!!) during peak pandemic… and $3.5B and $4B ARR, when Zoom radically changed again. At $3.5B ARR, Zoom was an SMB powerhouse, with Enterprise growing. At $4B, everything’s been flipped around. SMB is now saturated at $4B ARR and not growing, but Enterprise is picking up the slack and growing faster than ever.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Predictable Revenue
JUNE 7, 2022
Pouyan Salehi joined the Predictable Revenue podcast to discuss the importance of data hygiene in B2B sales and how we can make better use of our data. The post The Importance of Data Hygiene in Sales Orgs appeared first on Predictable Revenue.
Intercom, Inc.
JUNE 8, 2022
As more and more business moves online, and customer expectations have risen accordingly, the demands on support teams have soared – it often feels like teams now need superhuman speed just to keep up. Increased volume, higher expectations, and team burnout are just a few of the issues businesses are facing. Ultimately, customer support reps are in need of tools that help them do their jobs more efficiently, effectively, and enjoyably.
SaaStr
JUNE 8, 2022
When you work in B2B marketing, you don’t often get a great reason to show off your work to your friends and family. Can you imagine? “Honey, check out this new webinar on support workflows! We had 800 attendees.” Or, “Hey mom, I’ve gotta tell you about our new gated ebook we launched on LinkedIn — you won’t believe the conversion rate.”. These things are fascinating to me, and probably to other marketers, but they just don’t have the “wow” factor of Doritos’ latest Super Bowl ad, or whatever ne
Tom Tunguz
JUNE 7, 2022
Should a 10% reduction in staff be considered a layoff? In one sense, yes, because on a particular day, a collection of employees no longer work at a startup. But a 10% layoff shouldn’t confer messages of a financially strapped business. Consider the average annual employee attrition in a startup ranges between 13% and 25%. A 10% reduction-in-force (RIF) is less than the quantum of employees the business would have expected to lose throughout the year.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
Sage Intacct
JUNE 7, 2022
The SaaS industry and its various spin-off sectors have introduced a dizzying number of innovations into the business arena. One of the most important of these is pricing flexibility.
Intercom, Inc.
JUNE 9, 2022
Over the last 10 years, we’ve worked hard to develop and iterate on our product principles to codify our approach to decision-making, which has allowed us to consistently build great products at scale. They help us make sure everyone is working towards the same goals, that every new hire is aligned with how we do things and is empowered to make decisions from the get-go.
SaaStr
JUNE 6, 2022
To celebrate 10 years of SaaStr, we’re revisiting some classic podcast episodes. Up today: Plaid co-founder and CEO, Zach Perret. This interview with CNBC’s Ari Levy took place in February 2019, shortly after Plaid raised a Series C round at a $2.7B valuation. In 2021, Plaid raised $425 million in Series D funding that boosted the company to decacorn status at a $13.4 billion valuation.
Andreessen Horowitz
JUNE 9, 2022
Verticals clouds are on the rise, as traditional clouds give way to specialization. The infrastructure narrative of the last 15 years has been dominated by the cloud. Its growth has driven a surge of innovation in everything from hardware, to … The post The Cloud Killed Infrastructure, Long Live Infrastructure! appeared first on Andreessen Horowitz.
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
IT World
JUNE 9, 2022
Disclosure: Microsoft is a client of the author. This week Microsoft offered up a presentation on its “ Microsoft Cloud For Sustainability ” effort, which should benefit companies trying to wrap their arms around efforts to reverse climate change and pollution. Companies are looking to do more in this area because customers increasingly favor vendors with a strong focus on ESG (Environmental, Social, and Governance) values.
FastSpring
JUNE 9, 2022
Speed wins in SaaS. I sat down with growth expert Frederic Linfjärd , and we talked about the reasons SaaS companies don’t always grow as fast as they could. “It’s called growth, but it comes down to speed in the end,” Fred told me. “How fast can you automate things internally so you can focus all your time on your product, the customer value, and really creating a great experience?”.
SaaStr
JUNE 5, 2022
A little while back we did a post on the Top 20 SaaStr surveys, and the results were pretty interested. I wanted to follow up with another 20 of the top surveys and learnings: #21. Most of you segment your NRR by segment. You gotta do this if you have customers of different sizes. Otherwise, you won’t see the different trends. And you won’t be able to set different goals per segment. #22.
Andreessen Horowitz
JUNE 8, 2022
One of the greatest challenges the world faces today is how to sustainably feed our ever-growing global population without compromising the environment or human health. Compounding this challenge are rapidly rising levels of global food insecurity , persistent levels of … The post Investing in SCiFi Foods appeared first on Andreessen Horowitz.
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
Sage Intacct
JUNE 9, 2022
One of the make-or-break factors in the success of any recurring billing company is the way it selects and implements its product billing model. There are several factors that contribute to the importance of SaaS billing.
Infinicept
JUNE 8, 2022
We’ve come a long way in a short time. In just a few years, the world has changed more than anyone could have imagined. Every business and industry has experienced new challenges in the face of uncertainty, and at the same time many have come into exciting opportunities. Perhaps no one saw the pandemic coming, but at Infinicept, we did see the dawning of the new era of software-led payments.
SaaStr
JUNE 5, 2022
I’ve never gone Truly Big in any of my start-ups, not in the Slack or Datadog way let alone the Calendly or Notion way. But, over the years as both a founder and a start-up exec, I have raised over $40m in Venture Capital across 4 successful start-ups. I’ve also pitched over 110 VCs. Yes, 110. IA lot of them have come and gone in that time.
IT World
JUNE 7, 2022
Oh, come on, Elon! Get with the 21st century already. In a recent infamous leaked memo, Elon Musk told his Tesla staff, "Anyone who wishes to do remote work must be in the office for a minimum (and I mean *minimum*) of 40 hours per week or depart Tesla." Musk continued, "This is less than [what] we ask of factory workers." Well, yes, but white-collar workers aren't working on assembly lines, either.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
Totango
JUNE 10, 2022
As we saw in our 2021 State of the Customer Success Industry and Salary Report , the role of Customer Success Manager (CSM) is one of the fastest-growing jobs in the industry. In a recent webinar titled “Navigating Your Customer Success Career Path”, Totango’s Sr. Director of Customer Success Robyn Fernandez spoke with three CS executives, including Swiftly’s Chief Customer Officer Maranda Dziekonski , Egnyte’s Manager of Customer Success Naomi Hawn , and SentinelOne’s Vice President of Customer
BetterCloud
JUNE 9, 2022
Today we’re thrilled to announce a significant strategic growth investment from Vista Equity Partners, a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. This investment marks another exciting milestone on our 10-year BetterCloud journey. We created the SaaS management category years ago and have been the clear leader in the space ever since.
SaaStr
JUNE 5, 2022
Each week, we round up our most popular content so you can catch up on anything you may have missed. Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Sometimes, A Small “Layoff” Is a Good Idea. High NRR Can Mask a Lot of Problems. The Top 20+ SaaStr Surveys On Freemium, Discounts, Paid Pilots, Raising Prices, And Much More.
IT World
JUNE 9, 2022
Salesforce announced Wednesday that it has rolled out a closed pilot program for a new service called NFT Cloud, allowing users to mint and manage NFTs for brand engagement and marketing purposes, even as the wider crypto market continues to spiral. NFTs, or non-fungible tokens, are best understood as a method of fingerprinting a particular piece of art, code or almost anything else stored digitally, using the same fundamental blockchain technology as cryptocurrency to create a unique copy of th
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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
Sales Hacker
JUNE 8, 2022
We obsess over deal velocity. How quickly can I find deals, close them, and move onto the next one? It infects the rest of our work: BDRs batch and blast outreach to book more meetings. Reps fill out their calendars only half-prepared for the meetings. Managers ask weekly, “When’s this deal coming in?”. This cycle puts pressure on front-line sellers to go out and hustle opportunities into existence.
ChurnZero
JUNE 7, 2022
This is a guest post by Todd Eby, co-founder and CEO of SuccessHACKER. Those of us who work in Customer Success know just how vital high-powered Customer Success teams are for organizations. Customer Success teams are essential for retaining customers, improving the customer experience, reducing churn, and boosting other crucial metrics. But the question today is: does the rest of your organization understand exactly how important your Customer Success department is to the business?
SaaStr
JUNE 9, 2022
When people think of marketing, they often think of revenue growth or sales alignment. However, marketing can also play a role in fundraising. Noreen Allen, the CMO at Bandwidth, shares how you can create the perfect strategy and messaging to help boost your SaaS company, whether you’re in Series A or approaching your IPO. Connect Your Business to a Growing Market.
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