SaaStr
JULY 10, 2022
I originally wrote this post way, way back in the first year of SaaStr and have updated it every 2 years or so, because it’s an important thing to think about as a founder. Especially now in 2022, when venture capital again is scarcer, and more expensive, and far harder to close than it was during the go-go times for SaaS of 2021 and late 2020.
Predictable Revenue
JULY 13, 2022
Marc Gassó joins the Predictable Revenue podcast to discuss why SDRs should be part of your marketing team instead of outbound sales. The post Why SDRs Should Be Part of Your Marketing Team Instead of Your Sales Team appeared first on Predictable Revenue.
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Predictable Revenue
JULY 11, 2022
Learn what makes business to business sales (B2B sales) distinct from B2C, how to maximize your business sales process, and make the most of industry trends. The post What is B2B sales? appeared first on Predictable Revenue.
The Daily Egg
JULY 15, 2022
Shopify is one of the best ecommerce platforms on the market today. Moving your site to Shopify might sound intimidating. But it’s. The post How To Transfer a Website to Shopify appeared first on The Daily Egg.
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
SaaStr
JULY 15, 2022
So Hunter Walk of Homebrew aptly summarized what I’ve been trying to say less eloquently for about 2-3 months. For 90% of startups, if you’re struggling right now … sure blame the market. But it’s not that, if your market is huge. It’s You. “Note: I don’t want to hear seed companies complain about ‘the market.’ You literally just showed me a deck that said your TAM was 10,000 customers” @hunterwalk [link]. — Jason 2022 SaaStr Annual Sep 13-15 Lemkin (@jasonl
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Intercom, Inc.
JULY 14, 2022
At Intercom we focus on customer experience above all – our service’s availability and performance is our top priority. That requires a strong culture of observability across our teams and systems. As a result, we invest a lot in the reliability of our application. But unpredictable failures are inevitable, and when they happen it’s humans that fix them.
The Daily Egg
JULY 14, 2022
If you’re running an ecommerce store, then you know the importance of monitoring key performance indicators (KPIs). By tracking the right KPIs, The post The Complete Guide to Ecommerce KPIs appeared first on The Daily Egg.
SaaStr
JULY 14, 2022
Every year, you should double your TTAM. Your True TAM. (Not the TAM in the deck you made for the VCs). Otherwise, growth stalls. — Jason BeKind Lemkin #???????????? (@jasonlk) July 10, 2022. So generally, as an investor, you don’t want to worry too much about TAM — Total Addressable Market. At least, not after a certain point. If a SaaS company can double or even triple at $1m ARR, it’s on to something good.
Tom Tunguz
JULY 13, 2022
Yesterday, Office Hours welcomed Lars Nilsson, VP Sales Development from Snowflake to talk about his learnings across 5 companies he helped take public. Throughout the hour, Lars provided insightful perspectives on how to build sales organizations. These the five most memorable takeaways for me. In early-stage companies, founders sell for the first three to four quarters.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
IT World
JULY 15, 2022
Apple CEO Tim Cook has given his backing to a major effort to convince state governors, government, and educators to make computer science classes available to every student in every school. But it’s not just philanthropy in play. We just can’t get the staff. Demand and supply. In theory, when demand increases, supply emerges to meet it. Except it doesn’t always work out that way and as the world gets more digitized , the need for coders is growing faster than the world can keep up.
The Daily Egg
JULY 9, 2022
Planner apps can help you stay organized and find a balance between work and life commitments through a unified platform. After reviewing. The post Best Planner Apps appeared first on The Daily Egg.
SaaStr
JULY 14, 2022
SaaStr is turning 10! What started as a simple WordPress blog in 2012 has now become the world’s largest community of SaaS executives, founders, and entrepreneurs. Our goal is (and remains) to help everyone get from $0 to $100m+ ARR with less stress and more success. We do that with a combination of industry-leading content and community connections.
Tom Tunguz
JULY 12, 2022
Before the Second World War, King George journaled the end of Neville Chamberlain’s term as prime minister: “I accepted his resignation, & told him how grossly unfairly I thought he had been treated, & that I was terribly sorry that all this controversy had happened. … I sent for Winston & asked him to form a Government. This he accepted & told me he had not thought this was the reason for my having sent for him.”.
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
Intercom, Inc.
JULY 15, 2022
Our mission is to make internet business personal – as we often say, the internet has vastly expanded the addressable market for businesses today. No longer are we restricted to customers in our region or country, but can feasibly cater to customers all over the globe. But one of the most significant barriers to growing business at internet scale is language – while English has become the common lingua franca of the internet, it’s crucial to reach people in their own language to the greate
The Daily Egg
JULY 15, 2022
Shopify is best known for its industry-leading ecommerce platform. But the software provider also has a built-in email marketing service for Shopify. The post The Complete Guide to Shopify Email Marketing appeared first on The Daily Egg.
SaaStr
JULY 11, 2022
Q: Dear SaaStr: What Separates a Good Startup Founder From a Great One? Two factors IMHO / experience: (1) recruiting, and (2) the ability to push on. Being great at Recruiting. Recruiting is incredibly hard. Most of us eventually sort of give up, and settle on key hires, or just keep doing a specific role ourselves. And there is always a hotter, better funded start-up than yours.
IT World
JULY 12, 2022
Word has always been the workhorse app of the Microsoft Office suite. Nearly everyone who uses Office ends up using Word at some point, whether it be for writing memos, typing up agendas, creating reports, crafting business correspondence or any of a thousand other uses. Microsoft sells Office under two models: Individuals and businesses can pay for the software license up front and own it forever (what the company calls the “perpetual” version of the suite), or they can purchase a Microsoft 365
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
Intercom, Inc.
JULY 15, 2022
When running an online business, you have to be very aware of the wide variety of threats you face, where your vulnerabilities lie, and how to protect yourself from those risks. Essentially, this is your “threat model”. What assets do you have and who wants them? If you’re online, so is your data and your customers’ data, which must be protected. Going further than that, your customers have to trust you with that data.
The Daily Egg
JULY 11, 2022
Whether you’re looking to buy or sell a domain, a domain broker can help you negotiate a win-win deal. We believe GoDaddy’s. The post GoDaddy Alternatives appeared first on The Daily Egg.
SaaStr
JULY 13, 2022
So more of our 5 Interesting Learnings series has been on the iconic SaaS companies we all know. From how Asana got to its first $250m in ARR , to how Slack got to $1B ARR , to how Zoom got to $3.5B ARR , and more. But there are a bunch of quieter SaaS and B2B public companies under the radar. Some are under the radar because they are niche. Others are under the radar because they are just slower growing and smaller.
Sales Hacker
JULY 11, 2022
There’s those few aspirational companies that we deeply want to work with. Their logo on our site would show everyone that we’re #1 at what we do. Their signature on our paper would be a talking point for the rest of our sales career. The commission from the deal wouldn’t hurt either. So what do we do when they say they’re not interested in speaking with us?
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
Intercom, Inc.
JULY 12, 2022
Omnichannel support is a customer service approach that offers customers seamless support across multiple distinct channels. . Omnichannel support is intentionally integrated, retaining important customer data and ensuring a consistent customer experience across various channels and touchpoints. . “Omnichannel support treats customer service touchpoints across different channels as one continuous experience” For instance, if a customer calls a customer service line by phone, omnichan
The Daily Egg
JULY 9, 2022
Calendar apps can help you maintain organization and consistency in a busy schedule. After reviewing dozens of calendar apps on the market, The post Best Calendar Apps appeared first on The Daily Egg.
SaaStr
JULY 12, 2022
Dear SaaStr: What’s The #1 Biggest Fear For Most Founders? In the earliest days, your #1 fear is business failure, going under. Not building something anyone will buy. Running out of money. This fear, though, is highly actionable. You scramble, you hustle, you find a way … or you don’t, and blink out of existence. Another start-up that came and went.
FastSpring
JULY 15, 2022
When you sell around the world, there are more opportunities for growth. But there’s also more complexity. One big complication is sales tax, GST, and VAT: consumption taxes you’re expected to charge your customer and remit on their behalf. So what are your options when it comes to tax collection and compliance? In a one-hour webinar, we covered the four main ways that SaaS companies handle global sales taxes.
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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
Intercom, Inc.
JULY 11, 2022
We’re delighted to share that Intercom has launched as one of the first apps in the new Stripe App Marketplace, announced last month at Sessions. Millions of companies – from the world’s largest enterprises to the most ambitious startups – use Stripe to accept payments, grow revenue, and accelerate new business opportunities. We’re excited to work with Stripe to help make their customers’ experiences more personal through Stripe’s Intercom App.
The Daily Egg
JULY 12, 2022
Some phone calls to your small business don’t require a receptionist for help. An automated answering service can often answer a lot. The post Best Automated Answering Services For Small Businesses Compared appeared first on The Daily Egg.
SaaStr
JULY 9, 2022
Q: Dear SaaStr: What Differentiates a “Real” VP? While the answer may sound obvious, I’m not sure it always is in early-ish stage start-ups. The role of a VP is to own everything required to hit the goals for a functional area – Sales, Marketing, Product, Engineering, Finance, or Customer Success. This includes: Recruiting the team.
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