SaaStr

AUGUST 9, 2022

Dear SaaStr: What Should I Do After a Failed Startup? Get a Job or Try Again? If it “failed” after < 12 months or so, even 24 months, it doesn’t matter too much. No one will care either way. And there’s no need to explain yourself, apologize, or feel like a failure. No need. Dust yourself off, and decide if you want to do another one. And if you do — the key is, just consider that one-year start-up an experience.

Startup 327

Startup Business 327

Totango

AUGUST 11, 2022

Learn How to Build Client Relationships Digitally: 14 Proven Tactics. Knowing how to build client relationships digitally is critical for SaaS businesses. Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. In this article, we’ll show you how to build client relationships digitally with your SaaS customers.

Technical Review 110

Technical Review Social Media Software Review Onboarding 110

Inturact

AUGUST 10, 2022

The SaaS ecosystem, on one hand, is flourishing with a CAGR of 27.5% for the period of 2021-2028. On the other hand, most startups are failing because of no market need, getting outcompeted, flawed business models, or not having the right team.

Marketing 104

Marketing SaaS Strategy Business Model 104

Tom Tunguz

AUGUST 9, 2022

In 2020, revenue growth was the most important factor explaining a public software company’s forward multiple. The formula has changed since then. Net income has surged to the highest correlate of a public software company’s multiple surpassing revenue growth. Narratives published in newspapers trumpeting the importance of profitability correctly assess investor sentiment on stock exchanges.

Software 363

Software Revenue Metrics Sales 363

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Payment Solutions

SaaStr

AUGUST 8, 2022

Dear SaaStr: How Long Does It Take the Average SaaS Startup to “Exit”? I took a look a little while back at how long it took the average SaaS company that was sold for $1B+ to get that acquisition. The answer? 11.7 years on average, with a median of 10.0 years (maybe the better metric): The fastest of the bunch was Divvy’s $2b+ acquisition by Bill 5 years after funding.

Startup 328

Startup SaaS Acquisition B2B 328

Predictable Revenue

AUGUST 10, 2022

Tanya MFK joins the Predictable Revenue podcast to discuss how to optimize your appointment setting process for an improved show rate and better sales meetings. The post How To Optimize Your Sales Booking Process appeared first on Predictable Revenue.

Sales 255

Sales Revenue Development 255

Tom Tunguz

AUGUST 11, 2022

This is a paper bond from the US Treasury dated 1976. This piece of paper guarantees its holder $5000 on August 15, 1986. At the bottom, four coupons entitle the holder to $200 at the maturity date on the top right. The coupons represent the interest on the bond. Those four little coupons would lead to the creation of a $2 trillion bond behemoth. Prior to the early 70s, investors bought bonds & held them until maturity.

Investment 297

Investment Marketing Management 297

SaaStr

AUGUST 11, 2022

So in the Boom Times of later 2020 and 2021, almost every VC pushed SaaS companies to at least become a little bit of a fintech. Why? It seemed such an easy way to bolt on more revenue to an underlying SaaS platform. And indeed, sometimes it can be. Shopify now gets 2x the revenue from payments and merchant services than it does from SaaS subcriptions.

SaaS Payments 315

SaaS Payments Merchant Services Payments Payment Solutions 315

The Daily Egg

AUGUST 8, 2022

Affiliate marketing has a definite allure. It’s a lucrative business that continues to generate income even when you’re off the clock. But. The post How to Start an Affiliate Marketing Business appeared first on The Daily Egg.

Marketing 312

Marketing Business 312

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Payment Solutions

Intercom, Inc.

AUGUST 11, 2022

10Today, retaining customers is more valuable than acquiring new customers. But facing economic uncertainty coupled with fewer resources, support teams need to work smarter, not harder to increase loyalty. Learn how in our new guide. In today’s digital era, customer expectations are rising but many support teams lack the modern tools and strategies needed to provide personal, efficient support at internet scale.

Headcount 237

Headcount Customer Support Strategy Branding 237

Tom Tunguz

AUGUST 7, 2022

This year, private equity firms have acquired five public software companies, totalling $38b in value. Seven months into 2022, these figures exceed last year’s totals, something I wondered about last month. Since these transactions’ details are public, we can use them to infer how the private software market values companies. Company. Acquirer.

Acquisition 275

Acquisition Pricing Startup Software 275

SaaStr

AUGUST 9, 2022

Investments I've made that didn't work out: – Momentum investment – CEO a bit of bulls**t artist – CEO good at sales but weak product team / CTO. Investments I've made that had so-so outcomes: – CEO not better than me – CEO couldn't control burn rate – Not really SaaS. — Jason 2022 SaaStr Annual Sep 13-15 Lemkin (@jasonlk) August 6, 2022.

Investment 311

Investment Sales Recruiting CTO Startup 311

The Daily Egg

AUGUST 10, 2022

Building your ecommerce website starts with choosing the right platform. When you want a user-friendly setup, Big Cartel and Shopify have the. The post Big Cartel Vs. Shopify appeared first on The Daily Egg.

299

299

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

Intercom, Inc.

AUGUST 9, 2022

We’re delighted to share that Intercom has been named to the Forbes Cloud 100 2022 , landing at #35 on the definitive ranking of the top 100 private cloud companies in the world. This is the sixth year in a row we’ve been included on the list, demonstrating ongoing innovation and excellence. And it’s really just the start – we are working hard to deliver more and more breakthrough value for our customers by continuing to create new, different, and better ways for companies to connect with their

Cloud 211

Cloud Leadership Innovation Communication 211

Predictable Revenue

AUGUST 8, 2022

Learn what a business development representative (BDR) does, their role in outbound sales, and how they compare to sales development reps (SDRs). The post Why is the business development representative the most important position in your company? appeared first on Predictable Revenue.

Development 147

Development Business Sales Revenue 147

SaaStr

AUGUST 6, 2022

One thing I took for granted was being CEO of an app that was beloved. If you have that, never ever give it up. — Jason 2022 SaaStr Annual Sep 13-15 Lemkin (@jasonlk) April 26, 2019. When SaaS started getting going, folks would criticize SaaS start-ups as “just a feature” Oh Google/Salesforce/Microsoft will just build that. Back in the day when the world was a desktop OS, there was a lot of truth to that.

Scale 306

Scale SMB Mobile Acquisition 306

The Daily Egg

AUGUST 12, 2022

Shopping cart software can help you create a more convenient checkout experience for your customers while making it easier for you to. The post Best Shopping Cart Software Compared appeared first on The Daily Egg.

Software Review 296

Software Review Software 296

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Enterprise

Intercom, Inc.

AUGUST 10, 2022

At Intercom we believe that clear guiding principles are the best foundation for building product and keeping teams aligned. Our engineering principle “shape the solution” allows us to deliver better customer value and maintain a team of highly engaged, aligned and motivated individuals. Shaping the solution means that we never blindly execute on requirements defined by others.

Engineering 151

Engineering Construction Development Onboarding 151

IT World

AUGUST 10, 2022

If there's one place where saved seconds can seriously add up, it's in your smartphone's on-screen keyboard. This doesn't get nearly enough attention among average tech-totin' animals, but Android has an awesome advantage over that (cough, cough) other mobile platform when it comes to text input. All it takes is two minutes of trying to type text on an iDevice to see just how much of a good thing we've got goin' (and to make yourself want to gouge your eyes out with the nearest overpriced Apple

Mobile 124

Mobile 124

SaaStr

AUGUST 12, 2022

Dear SaaStr: How Much Money Does a VC Make If Their Investment Sells for One Billion? Often not as much as you’d think. Each general partner might make $5m here on a $1B exit. And a non-true general partner might make quite a bit less. Let’s say: The fund owns 10% at exit, with a blended entry price of ~$100m (fund invested early, but also did some pro-ratas) and thus a total blended investment across rounds of ~$10m.

Investment 296

Investment Pricing Startup Sales 296

The Daily Egg

AUGUST 9, 2022

We spent many weeks poring over key online marketplace metrics to answer the question of the best online marketplaces to sell products. The post Best Online Marketplaces to Sell Products Compared appeared first on The Daily Egg.

Metrics 291

Metrics 291

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Intercom, Inc.

AUGUST 11, 2022

In our rush to accelerate digital transformation, we’ve been obsessed with collecting information. Lots and lots of it. We track every metric, create all kinds of dashboards, and use them to inform our every move. But data, while extremely valuable, can’t tell the whole story. It’s hard to truly understand your customers when you’re chasing that point increase in NPS or to empathize with their problems when you’re spending all day looking at charts on a computer screen.

Scale 118

Scale Artificial Intelligence Scaling Technology 118

Andreessen Horowitz

AUGUST 9, 2022

As I reflect upon my experience building Bond Street (an SMB lending startup we sold to Goldman Sachs in 2017), one of the biggest challenges we faced was in scaling customer acquisition. In retrospect, there were two critical insights that … The post Leading With Software When Building A Lending Business appeared first on Andreessen Horowitz.

Scale 115

Scale Software SMB Business 115

SaaStr

AUGUST 11, 2022

Dear SaaStr: How Much Equity Do You Give to Extremely Early Employees? It’s a tough one because they really do deserve a lot. But the pie only adds to 100%. You really want to give the early folks a ton. At least — the very best ones. But it only adds to 100%. So my rough rule: Do 3x what you’d otherwise do if it’s super early , i.e. pre angel funding, pre product, pre revenue, etc.

Pricing 292

Pricing Revenue Marketing Compensation 292

The Daily Egg

AUGUST 8, 2022

Successfully integrating ecommerce and enterprise resource planning (ERP) requires both short-term action and long-term planning. Your company can use the data from. The post The Complete Guide to Ecommerce ERP Integration appeared first on The Daily Egg.

Enterprise 290

Enterprise Data 290

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Payments

IT World

AUGUST 10, 2022

Microsoft has confirmed that a high-severity, zero-day security vulnerability is actively being exploited by threat actors and is advising all Windows and Windows Server users to apply its latest monthly Patch Tuesday update as soon as possible. The vulnerability, known as CVE-2022-34713 or DogWalk, allows attackers to exploit a weakness in the Windows Microsoft Support Diagnostic Tool (MSDT).

Engineering 111

Engineering 111

Intercom, Inc.

AUGUST 9, 2022

At Intercom, one of our product development principles is think big, start small, learn fast. One of the ways we learn fast is by carrying out evaluative research to build confidence in the product design direction we’re pursuing. We often aim to get product concepts in front of users very early in the product development process, long before any code has been written.

Communication 104

Communication Engineering Onboarding Development 104

SaaStr

AUGUST 12, 2022

What will you do differently to succeed, if you were to start again? My top list: Don’t start a startup if the founders aren’t 100% aligned, especially on how committed you all are. I’ve done this, and it worked out OK, but not even close to as well as when we were all on the same page. Having a long vesting schedule for the co-founders. This ensures the quitters don’t walk away with too much.

Scale 290

Scale Startup Scaling Business 290