SaaStr

AUGUST 9, 2022

Dear SaaStr: What Should I Do After a Failed Startup? Get a Job or Try Again? If it “failed” after < 12 months or so, even 24 months, it doesn’t matter too much. No one will care either way. And there’s no need to explain yourself, apologize, or feel like a failure. No need. Dust yourself off, and decide if you want to do another one. And if you do — the key is, just consider that one-year start-up an experience.

Startup 325

Startup Business 325

Totango

AUGUST 11, 2022

Learn How to Build Client Relationships Digitally: 14 Proven Tactics. Knowing how to build client relationships digitally is critical for SaaS businesses. Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. In this article, we’ll show you how to build client relationships digitally with your SaaS customers.

Technical Review 113

Technical Review Social Media Software Review Onboarding 113

Inturact

AUGUST 10, 2022

The SaaS ecosystem, on one hand, is flourishing with a CAGR of 27.5% for the period of 2021-2028. On the other hand, most startups are failing because of no market need, getting outcompeted, flawed business models, or not having the right team.

Marketing 105

Marketing SaaS Strategy Business Model 105

Tom Tunguz

AUGUST 9, 2022

In 2020, revenue growth was the most important factor explaining a public software company’s forward multiple. The formula has changed since then. Net income has surged to the highest correlate of a public software company’s multiple surpassing revenue growth. Narratives published in newspapers trumpeting the importance of profitability correctly assess investor sentiment on stock exchanges.

Software 363

Software Revenue Metrics Sales 363

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Enterprise

The Daily Egg

AUGUST 8, 2022

Affiliate marketing has a definite allure. It’s a lucrative business that continues to generate income even when you’re off the clock. But. The post How to Start an Affiliate Marketing Business appeared first on The Daily Egg.

Marketing 334

Marketing Business 334

Predictable Revenue

AUGUST 10, 2022

Tanya MFK joins the Predictable Revenue podcast to discuss how to optimize your appointment setting process for an improved show rate and better sales meetings. The post How To Optimize Your Sales Booking Process appeared first on Predictable Revenue.

Sales 255

Sales Revenue Development 255

Tom Tunguz

AUGUST 11, 2022

This is a paper bond from the US Treasury dated 1976. This piece of paper guarantees its holder $5000 on August 15, 1986. At the bottom, four coupons entitle the holder to $200 at the maturity date on the top right. The coupons represent the interest on the bond. Those four little coupons would lead to the creation of a $2 trillion bond behemoth. Prior to the early 70s, investors bought bonds & held them until maturity.

Investment 295

Investment Marketing Management 295

The Daily Egg

AUGUST 7, 2022

It’s no secret that people have no time to visit the bank. With online banking, you get the same services and convenience. The post Best Online Business Banking Compared appeared first on The Daily Egg.

Banking 331

Banking Business 331

SaaStr

AUGUST 11, 2022

So in the Boom Times of later 2020 and 2021, almost every VC pushed SaaS companies to at least become a little bit of a fintech. Why? It seemed such an easy way to bolt on more revenue to an underlying SaaS platform. And indeed, sometimes it can be. Shopify now gets 2x the revenue from payments and merchant services than it does from SaaS subcriptions.

SaaS Payments 316

SaaS Payments Merchant Services Payments Payment Solutions 316

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

Intercom, Inc.

AUGUST 11, 2022

10Today, retaining customers is more valuable than acquiring new customers. But facing economic uncertainty coupled with fewer resources, support teams need to work smarter, not harder to increase loyalty. Learn how in our new guide. In today’s digital era, customer expectations are rising but many support teams lack the modern tools and strategies needed to provide personal, efficient support at internet scale.

Headcount 237

Headcount Customer Support Strategy Branding 237

Tom Tunguz

AUGUST 7, 2022

This year, private equity firms have acquired five public software companies, totalling $38b in value. Seven months into 2022, these figures exceed last year’s totals, something I wondered about last month. Since these transactions’ details are public, we can use them to infer how the private software market values companies. Company. Acquirer.

Acquisition 274

Acquisition Pricing Startup Software 274

The Daily Egg

AUGUST 10, 2022

Building your ecommerce website starts with choosing the right platform. When you want a user-friendly setup, Big Cartel and Shopify have the. The post Big Cartel Vs. Shopify appeared first on The Daily Egg.

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SaaStr

AUGUST 9, 2022

Investments I've made that didn't work out: – Momentum investment – CEO a bit of bulls**t artist – CEO good at sales but weak product team / CTO. Investments I've made that had so-so outcomes: – CEO not better than me – CEO couldn't control burn rate – Not really SaaS. — Jason 2022 SaaStr Annual Sep 13-15 Lemkin (@jasonlk) August 6, 2022.

Investment 307

Investment Sales Recruiting CTO Startup 307

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

Intercom, Inc.

AUGUST 9, 2022

We’re delighted to share that Intercom has been named to the Forbes Cloud 100 2022 , landing at #35 on the definitive ranking of the top 100 private cloud companies in the world. This is the sixth year in a row we’ve been included on the list, demonstrating ongoing innovation and excellence. And it’s really just the start – we are working hard to deliver more and more breakthrough value for our customers by continuing to create new, different, and better ways for companies to connect with their

Cloud 211

Cloud Leadership Innovation Communication 211

Predictable Revenue

AUGUST 8, 2022

Learn what a business development representative (BDR) does, their role in outbound sales, and how they compare to sales development reps (SDRs). The post Why is the business development representative the most important position in your company? appeared first on Predictable Revenue.

Development 147

Development Business Sales Revenue 147

The Daily Egg

AUGUST 6, 2022

Microsoft Teams is an excellent collaboration tool. Not only does it provide video and audio conferencing, but it also offers a chat. The post Microsoft Teams Alternatives appeared first on The Daily Egg.

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SaaStr

AUGUST 11, 2022

Dear SaaStr: How Much Equity Do You Give to Extremely Early Employees? It’s a tough one because they really do deserve a lot. But the pie only adds to 100%. You really want to give the early folks a ton. At least — the very best ones. But it only adds to 100%. So my rough rule: Do 3x what you’d otherwise do if it’s super early , i.e. pre angel funding, pre product, pre revenue, etc.

Pricing 302

Pricing Revenue Marketing Compensation 302

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

Intercom, Inc.

AUGUST 10, 2022

At Intercom we believe that clear guiding principles are the best foundation for building product and keeping teams aligned. Our engineering principle “shape the solution” allows us to deliver better customer value and maintain a team of highly engaged, aligned and motivated individuals. Shaping the solution means that we never blindly execute on requirements defined by others.

Engineering 151

Engineering Construction Development Onboarding 151

IT World

AUGUST 10, 2022

If there's one place where saved seconds can seriously add up, it's in your smartphone's on-screen keyboard. This doesn't get nearly enough attention among average tech-totin' animals, but Android has an awesome advantage over that (cough, cough) other mobile platform when it comes to text input. All it takes is two minutes of trying to type text on an iDevice to see just how much of a good thing we've got goin' (and to make yourself want to gouge your eyes out with the nearest overpriced Apple

Mobile 124

Mobile 124

The Daily Egg

AUGUST 7, 2022

With over 10 years of success, growing on Instagram is still as important as ever – for personal brands and businesses alike. The post How to Get Followers on Instagram appeared first on The Daily Egg.

Branding 318

Branding Business 318

SaaStr

AUGUST 6, 2022

One thing I took for granted was being CEO of an app that was beloved. If you have that, never ever give it up. — Jason 2022 SaaStr Annual Sep 13-15 Lemkin (@jasonlk) April 26, 2019. When SaaS started getting going, folks would criticize SaaS start-ups as “just a feature” Oh Google/Salesforce/Microsoft will just build that. Back in the day when the world was a desktop OS, there was a lot of truth to that.

Scale 301

Scale SMB Mobile Acquisition 301

Advertiser: ZoomInfo

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

AI

Intercom, Inc.

AUGUST 11, 2022

In our rush to accelerate digital transformation, we’ve been obsessed with collecting information. Lots and lots of it. We track every metric, create all kinds of dashboards, and use them to inform our every move. But data, while extremely valuable, can’t tell the whole story. It’s hard to truly understand your customers when you’re chasing that point increase in NPS or to empathize with their problems when you’re spending all day looking at charts on a computer screen.

Scale 118

Scale Artificial Intelligence Scaling Technology 118

Andreessen Horowitz

AUGUST 9, 2022

As I reflect upon my experience building Bond Street (an SMB lending startup we sold to Goldman Sachs in 2017), one of the biggest challenges we faced was in scaling customer acquisition. In retrospect, there were two critical insights that … The post Leading With Software When Building A Lending Business appeared first on Andreessen Horowitz.

Scale 115

Scale Software SMB Business 115

The Daily Egg

AUGUST 8, 2022

Successfully integrating ecommerce and enterprise resource planning (ERP) requires both short-term action and long-term planning. Your company can use the data from. The post The Complete Guide to Ecommerce ERP Integration appeared first on The Daily Egg.

Enterprise 317

Enterprise Data 317

SaaStr

AUGUST 12, 2022

Dear SaaStr: How Much Money Does a VC Make If Their Investment Sells for One Billion? Often not as much as you’d think. Each general partner might make $5m here on a $1B exit. And a non-true general partner might make quite a bit less. Let’s say: The fund owns 10% at exit, with a blended entry price of ~$100m (fund invested early, but also did some pro-ratas) and thus a total blended investment across rounds of ~$10m.

Investment 292

Investment Pricing Startup Sales 292

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

IT World

AUGUST 10, 2022

Microsoft has confirmed that a high-severity, zero-day security vulnerability is actively being exploited by threat actors and is advising all Windows and Windows Server users to apply its latest monthly Patch Tuesday update as soon as possible. The vulnerability, known as CVE-2022-34713 or DogWalk, allows attackers to exploit a weakness in the Windows Microsoft Support Diagnostic Tool (MSDT).

Engineering 111

Engineering 111

Totango

AUGUST 9, 2022

B2B customer segmentation gives you the power to customize your service and even personalize it for individual clients. This yields superior customer satisfaction, translating into higher revenue for your business. This article will give you six best practices for optimizing your B2B customer segmentation. What Is B2B Customer Segmentation? B2B customer segmentation is a method of dividing business clients into categories based on selected characteristics.

B2B 106

B2B Social Media Market Research Customer Success 106

The Daily Egg

AUGUST 9, 2022

We spent many weeks poring over key online marketplace metrics to answer the question of the best online marketplaces to sell products. The post Best Online Marketplaces to Sell Products Compared appeared first on The Daily Egg.

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Metrics 312