Predictable Revenue
OCTOBER 31, 2022
What does it take to be a great sales coach? We’re sharing our best sales coaching tips, along with nine key metrics to assess if you want to boost revenue. The post Maximize Revenue by Effectively Coaching Your Sales Team appeared first on Predictable Revenue.
BetterCloud
NOVEMBER 4, 2022
As an IT pro, you’ve no doubt embraced SaaSOps, put security policies in place to protect your organization’s data, streamlined operations, and freed up time spent on tedious activities, allowing your team to focus on more strategic initiatives that move the business forward. But how do you measure the ROI on your SaaSOps environment? How many hours have you saved automating tedious tasks related to onboarding and offboarding?
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Kellblog
OCTOBER 30, 2022
KeyBanc Capital Markets (KBCM) recently published their 13th annual private SaaS company survey. This post has three purposes: to let you know it’s out, to provide you with a link so you can get it, and to offer some quick takeaways on skimming through the results. The first thing to remember about this survey is that it’s private SaaS companies.
SaaStr
NOVEMBER 1, 2022
Bessemer Venture Partners had added a nice newsletter, Parting the Clouds , that’s very metrics dense. A few stuck out this week as helpful ways to summarize just what’s happening with SaaS public companies. Two big take-aways from this week: 53% of the BVP Cloud Index is trading under 6x ARR , representing 40 companies. The top tier of public Cloud companies is trading at 12x ARR, but they are growing 50%+ at $500m+ in ARR, with importantly, 15%+ Free Cash Flow margins.
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
Totango
NOVEMBER 3, 2022
In order to achieve step-change growth, you need to deliver value to your customers at scale—and across their entire journey with your company. Sounds simple in concept, but where do you start? . That’s the question that Sumo Logic Chief Customer Officer Dione Hedgpeth and Totango President & COO Jamie Bertasi discussed during their session at the TSIA World: ENVISION conference.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
ChurnZero
NOVEMBER 4, 2022
With sweeping layoffs, forecast misses, and budget cuts in the news, there’s one question running through the mind of every Customer Success leader right now: What can I do to prepare my department for the impacts of the economic downturn? To get a CEO’s perspective on the matter, ChurnZero’s You Mon Tsang joined ESG for a special CEO panel on “ The economy and Customer Success: The impact and what to do about it ,” with ‘nuffsaid’s Chris Hicken and Kapta’s Alex Raymond.
IT World
NOVEMBER 1, 2022
The biggest technology-driven trend to affect business in the coming years is synthetic media. Yet this phrase is rarely even uttered in boardrooms and on Zoom meetings. It’s time to clarify what synthetic media is, and why it’s going to be so impactful. Synthetic media is any kind of video, pictures, virtual objects, sound or words that is produced by, or with the help of, artificial intelligence (AI).
Teamgate
OCTOBER 31, 2022
5 Best CRMs with Intercom Integration Intercom is a leading customer communication system that sales, marketing, and support teams rely on for communicating with prospects and existing customers. You can use the tool to communicate with customers via your website, mobile or web app, and email. While Intercom works well on its own, you can […] Source.
SaaStr
NOVEMBER 3, 2022
My summary of Venture Markets in Nov 2022: Series B and later even worse than looks in data: 85%+ of investing here has simply ceased. Seed and Early Series A: Deals take longer but off about 40%. Some have slowed down but most vets don't care too much about today's macros. — Jason Be Kind Lemkin (@jasonlk) November 2, 2022. So we’ve talked about it often here at SaaStr, but things are just so … odd right now in SaaS.
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The Daily Egg
NOVEMBER 3, 2022
After you’ve successfully set up an online store and started generating some sales, you’re still bound to have some shoppers leave your. The post 7 Examples of Abandoned Cart Email Templates appeared first on The Daily Egg.
Tom Tunguz
OCTOBER 29, 2022
In 2017, SaaS companies reported their cost of customer acquisition had increased by 65% in the previous five year period. What happened to these figures during Covid? We can examine the sales efficiency of public software companies to get a sense. Since 2016, the average public software witnessed its sales efficiency winnowed from 52% to 47%, a decline of about 10%.
Intercom, Inc.
NOVEMBER 3, 2022
Scaling a support team is challenging enough as it is. You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. As a result, there usually comes an inflection point in the growth journey where the internal orchestration of tasks starts to feel a little out of sorts.
SaaStr
NOVEMBER 4, 2022
Dear SaaStr: As a VC, if you could go back to your operational experience (as part of a hyper-growth startup), then what would you remind yourself to take note of? My top list: Slow down big decisions — when you aren’t sure. You have to move fast and break things, but if the pit in your stomach says, “Maybe don’t do that,” — slow that decision down.
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
The Daily Egg
NOVEMBER 2, 2022
After reviewing 16 business brokers, we selected Synergy Business Brokers as our favorite broker for selling your ecommerce business. Synergy Business Brokers. The post Best Broker to Sell Your Ecommerce Business Compared appeared first on The Daily Egg.
Tom Tunguz
NOVEMBER 1, 2022
During Office Hours with Lee Kirkpatrick , Lee recalled managing a startup through a downturn. The business cut R&D spend to conserve cash. By prioritizing sales & marketing, the company successfully lengthened runway to increase revenue, which eased the subsequent fundraising. I wondered if a similar pattern existed in the public software markets.
Predictable Revenue
NOVEMBER 2, 2022
Rick Pizzoli joins the Predictable Revenue podcast to share his top lessons from sales outsourcing and what he’s learned from 20 years in the B2B sales industry. The post Lessons Learned From 20 Years Running a Sales Outsourcing in Europe appeared first on Predictable Revenue.
SaaStr
NOVEMBER 4, 2022
The budgets are >still< there, but they're harder to access, so sales needs to understand what your buyer's true goals are for next year and align with it. pic.twitter.com/a6BKk61LQR. — Jason Be Kind Lemkin (@jasonlk) October 27, 2022. So with the latest batch of earnings out, we can get a sense of where the leaders are in SaaS.
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
The Daily Egg
NOVEMBER 1, 2022
SEO isn’t dead—far from it. But it is more competitive than it was ten years ago, which means it’s harder to master. The post 7 Easy Steps to Increase SEO Traffic? appeared first on The Daily Egg.
Andreessen Horowitz
NOVEMBER 2, 2022
Online platforms are passionately hoping that paid membership models may be a new answer to existing advertising revenue ceilings. After all, at $3-5 per member a month, the revenue is sure to add up — or does it? Commerce companies … The post How to Build A Winning Paid Membership Program appeared first on Andreessen Horowitz.
Casey Accidental
OCTOBER 31, 2022
I have written a lot about product/market fit in the past. Whether you are a founder, product or growth leader, being able to recognize and measure product/market fit is a critical tool to make the best decisions on driving success of a company. In the post I linked to above, I make a case on the two metrics you really need to understand about product/market fit: retention and acquisition, and that product/market fit is really about finding a level of satisfaction (usually measured through reten
SaaStr
NOVEMBER 2, 2022
Duolingo has dominated online language learning, rocketing to $360m in ARR and a $3.25 Billion market cap after launching back in 2012. And in today’s market, that’s strong performance. While the average Cloud stock has fallen almost 50% in 2022, Duolingo’s has stayed up, and is down just 10% in the past 6 months. So it’s doing what Wall Street wants today.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
The Daily Egg
NOVEMBER 3, 2022
Selling products online is one of the best ways to monetize a website. Whether you want to start a new ecommerce site. The post 9 Easy Steps to Set Up WooCommerce appeared first on The Daily Egg.
Andreessen Horowitz
NOVEMBER 2, 2022
For some of us, the echo of the Space Race remains a catalyst for our daily pursuits. But a changing world demands more, and we stand today at the dawn of a new age. Sixty years later, we are in … The post Why America Must Develop Space, and How We’ll Do It appeared first on Andreessen Horowitz.
Clouded Judgement
NOVEMBER 4, 2022
Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Fed Update On Wednesday the fed hiked rates 75bps. This was expected. Prior to Wednesday, the consensus was a 75bps hike in November, 50bps hike in December, and 25bps hike in January. Initially the market moved up as some of the initial headlines suggested the Fed is starting to set themselves up for a slowdown in hikes.
SaaStr
OCTOBER 30, 2022
Dear SaaStr: What Are the Advantages and Disadvantages That a Founder CEO Has Over a Normal CEO? A founder-CEO has 4 big advantages: She/he can make big bets. Mark Zuckerberg spent 10% of Facebook’s shares to buy WhatsApp. Without even allowing much board-level discussion. $20b at the time — far more now. And $1b to buy Instagram when it had a handful of employees.
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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
The Daily Egg
NOVEMBER 1, 2022
If you’re thinking about a side hustle that could turn into a rewarding full-time job, one option is to start a Shopify. The post 7 Easy Steps to Dropship on Shopify appeared first on The Daily Egg.
IT World
OCTOBER 31, 2022
Despite so many macroeconomic challenges, Apple’s enterprise growth story continues — and the company last week announced another portent to suggest this direction will continue. What's driving Apple's growth story? The biggest trends driving this growth are fairly well known. They include the consumerization of IT , the move toward employee choice , Apple’s big success in consumer markets and the company’s deserved reputation for security , product reliability and overall lower running costs.
Clouded Judgement
NOVEMBER 4, 2022
Lots of movement today, so thought I’d update the charts / tables for the days close. Today felt like a double whammy from the more hawkish Fed + market saying forward estimates need to come down more. Atlassian seemed to be the big domino on the “numbers need to comes down more” train. They’d been more macro resilient than most, but their weak guide plus acknowledgement of macro headwinds spooked the market.
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