SaaStr

DECEMBER 13, 2022

Dear SaaStr: How Can You Tell iI Someone is Going To Be a Phenomenal CEO? Having now worked with a few dozen SaaS CEOs who are much better CEOs that I ever was, I think I can boil it down to 2 characteristics: They can see the future , and. They have the ability to recruit and build the teams to get there. The best founders, at least by the time they have 50–100 customers, can see at least several years into the future.

Revenue 290

Revenue SaaS Marketing 290

Sixteen Ventures

DECEMBER 12, 2022

Prospective customers use Free Trials as an opportunity to see if your product is right for them before they buy. Customer Onboarding is the process a new customer goes through to get up and running with your product after they buy. If you confuse Free Trials and Customer Onboarding, you’ll try to engage prospects as if they’re already customers, resulting in poor engagement and lower conversion from free to paid.

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Onboarding Engagement Customer Success Metrics 107

The Daily Egg

DECEMBER 12, 2022

Making progress on your search rankings requires doing plenty of keyword research. That’s not just identifying the keywords to use on your. The post 6 Easy Steps to Check Competitors’ Keywords appeared first on The Daily Egg.

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Predictable Revenue

DECEMBER 12, 2022

Learn how a dedicated SDR team can help free up your time, streamline your outbound sales process, and fill your sales pipeline with qualified leads. The post What are Sales Development Reps (SDRs)? appeared first on Predictable Revenue.

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Development Sales Revenue Management 147

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

Andreessen Horowitz

DECEMBER 15, 2022

This time of year, the floodgates open to a deluge of best-of lists and end-of-year recaps. But we at a16z have always been more interested in what’s to come. We asked dozens of partners across the firm to spotlight one … The post Big Ideas in Tech for 2023: An a16z Omnibus appeared first on Andreessen Horowitz.

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Mobile Trends Enterprise AI 145

ChurnZero

DECEMBER 14, 2022

The winners of 2022’s ChurnHero Awards, recognizing and celebrating ChurnZero customers who champion Customer Success with remarkable results, have been announced! For the third year running, we asked CS teams who’ve challenged the status quo with innovative, meaningful, and customer-centric approaches to enter the ChurnHero Awards and tell us all about it.

VP of Engineering 98

VP of Engineering Customer Success Scale Onboarding 98

SaaS Metrics

DECEMBER 15, 2022

Since the birth of the internet, online marketing has been an integral part of businesses both large and small. Since most people use the internet every day, connecting with consumers on the platforms, sites, and services they constantly visit has become a critical part of every company’s marketing strategy. There are plenty. Read more. The post Why Video Advertising is the Future of Online Marketing first appeared on SaaS Metrics.

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Advertising Marketing Metrics Strategy 52

Dubb

DECEMBER 15, 2022

In this recap of a recent Dubb Support video, we are going to take a deep dive into generating leads through LinkedIn. LinkedIn is a fantastic platform to not only find your next job or hire, but to find new prospects for your business or organization. Combined with the power of video, you can. The post How to Use Video for Generating Leads Through Linkedin appeared first on Dubb Blog.

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Sales Hiring Business Marketing Sales 52

Sage Intacct

DECEMBER 15, 2022

In the beginning stages of many companies and accounting departments, in SaaS billing out of spreadsheets is often a sufficient–though far from perfect–method of handling the business's finances. It's better than nothing.

SaaS 119

SaaS Finance Business Leadership 119

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

The Daily Egg

DECEMBER 16, 2022

Out of the seven brands we review below, Cloudflare is our favorite content delivery network (CDN) provider. With data centers across over. The post Best CDN Providers Compared appeared first on The Daily Egg.

Branding 337

Branding Data 337

Tom Tunguz

DECEMBER 13, 2022

A funny thing happened along the way to Sand Hill Road in the last decade : startups stopped talking about how much runway a Series A would buy them. In the 2000s, when capital was scarcer, founders & VCs would derive round size by debating the quantum of money required to achieve Series B milestones. When capital is scarce, it’s rationed.

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Headcount Venture Capital Finance Startup 297

SaaStr

DECEMBER 13, 2022

Cooley is one of the top law firms representing startups , and so they have data that no one else quite has. They know exactly what venture deals are priced at, exactly how many are happening, and exactly what is happening across 100s and 100s of leading startups. Other data sources are great, but law firms have a unique access to the exact, real data.

Education 286

Education Startup Pricing Investment 286

Predictable Revenue

DECEMBER 14, 2022

Sam Kuehnle joins the Predictable Revenue podcast to discuss re-envisioning the SDR role through a demand generation lens. The post Re-envisioning the SDR role through the lens of a Demand Gen Marketer appeared first on Predictable Revenue.

Marketing 147

Marketing Revenue Development Sales 147

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

The Daily Egg

DECEMBER 14, 2022

In this day and age, a website is a vitally important part of any business. In fact, it might be the only. The post 8 Easy Steps to Launch Your First Website appeared first on The Daily Egg.

Business 309

Business 309

Tom Tunguz

DECEMBER 11, 2022

This morning, Coupa announced its sale to Thoma Bravo for $6.2b. The acquisition is notable for three reasons. First, the premium to the public price is 31%. Second, the multiple is 8.4x NTM revenues. Both of these data points imply public multiples have room to grow. Third, it’s the most substantive acquisition to announce this year after Figma’s announced its sale to Adobe.

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Acquisition Startup Software Pricing 233

SaaStr

DECEMBER 14, 2022

So, things are brutal in the public markets, with multiples approaching all-time lows. But … we’re seeing those very low prices bring out the Private Equity firms. They are looking for bargains. The latest is Coupa. In fact, this one was such a bargain that a bidding war broke out between two of the mighty giants here, Vista and Thoma Bravo.

SaaS 247

SaaS SMB Pricing Marketing 247

Clouded Judgement

DECEMBER 16, 2022

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Inflation + Fed Update On Tuesday we got the inflation figures for November, and it came in light. In fact, it came in lower than 65 of 67 economists surveyed by Bloomberg. Core CPI was 6.0% vs consensus of 6.1%. Headline CPI of 7.1% vs consensus of 7.3%.

Cloud 130

Cloud Trends Subscription Payment Features 130

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

The Daily Egg

DECEMBER 15, 2022

Among the eight options we review below, Semrush Listing Management is our favorite local SEO tool. Semrush is a well-known keyword research. The post Best Local SEO Tools Compared appeared first on The Daily Egg.

Management 307

Management 307

FastSpring

DECEMBER 16, 2022

Finding the right tools to streamline your sales processes can be key to running a more successful and profitable sales operation. One popular solution for managing and automating parts of the sales process is by using CPQ (Configure, Price, Quote) Software. However, what is a CPQ and what are its primary benefits? And most importantly, does your business need it?

Payment Services 142

Payment Services Payment Solutions Pricing Payments 142

SaaStr

DECEMBER 12, 2022

So I’ve written a bit about a topic that a lot of folks challenge me on. But look, it’s true. Customer Success has gotten worse over the past few years. Much worse. The best Customer Success teams are still amazing. They jump on a problem like a grenade. They truly solve your problem. Often, in a way the software itself can’t.

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Customer Success AWS Systems Review Software Review 245

Intercom, Inc.

DECEMBER 14, 2022

We’re fast approaching a new year, with major changes in customer support trends and customer expectations. So what does “good customer support” look like for 2023? We conducted a major survey to find out what people want and expect from customer service, and made some fascinating discoveries. Our latest study contacted 1,000 US customers across generations, to learn more about what they want and expect from businesses as we enter 2023.

Business 129

Business Customer Support Communication Trends 129

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Choosing the right Embedded Payments partner can feel overwhelming. This comprehensive buyer’s guide simplifies the process by breaking down seven key criteria to consider, from platform technology to security and growth potential. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide equips software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

Payment Solutions

The Daily Egg

DECEMBER 16, 2022

We’ve identified 11 courses that can help you form or advance your web design skills, and Webflow University is our favorite web. The post Best Web Design Courses Compared appeared first on The Daily Egg.

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Sparktoro

DECEMBER 16, 2022

I joined Twitter in June, 2007. It turned out to be a very smart move; over the next decade, that network had a massive impact on my professional success. Some of that is because I did interesting or valuable things, but a lot of it was a combination of timing and serendipity.

Branding 145

Branding Marketing Social Media 145

SaaStr

DECEMBER 14, 2022

Are super-corn rounds dead? Well, yes, mostly for now. But not entirely! Dataiku passes $200m in ARR and raises $200m at a $3.7B valuation at the end of 2022! A leader in enterprise AI, let’s take a look at 2 amazing sessions with the CEO and VP of Dataiku: #1. “The Toughest Roadblocks When Breaking Through to $15M ARR with Dataiku, Talkdesk and Tasty “ A look back at the earlier days of breaking through with the CEO of Dataiku and the CEO and Co-founders of $10B Talkdesk

AI 220

AI Customer Success Enterprise 220

Neil Patel

DECEMBER 13, 2022

With the economy up in the air due to inflation kicking into high gear, war, interest rates rising, and other factors that we can’t control we decided it would be great to see how other marketers are reacting. And we didn’t want to know how marketers were reacting just in the U.S., we wanted to know on a global scale what businesses of all sizes in all major industries (and for both B2B and B2C) are doing.

Marketing 144

Marketing AI Search Software Review Social Media 144

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

The Daily Egg

DECEMBER 13, 2022

Websites are a dime a dozen, and standing out is the biggest problem you face. Out of the 10 providers we reviewed, The post Best Web Design Agencies Compared appeared first on The Daily Egg.

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Andreessen Horowitz

DECEMBER 16, 2022

Cash is like oxygen for startups; founders sometimes take it for granted, but it keeps your business alive. Even if you have a great product, growing revenue, and a steady talent pipeline, if you run out of cash, your company … The post How Founders Should Think About Cash Management appeared first on Andreessen Horowitz.

Management 135

Management Startup Revenue Business 135

SaaStr

DECEMBER 14, 2022

Across their 100,000 customers, Hubspot has endured an unforgettable past few years. Their customers desperately need to make sense of this new world – not only how to survive massive digital acceleration but also high inflation and other forms of political and economic volatility. Customers have become very thoughtful about where they can spend their budget and how to do more with less in times of uncertainty.

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Scale SMB Scaling Innovation 215