SaaStr

FEBRUARY 26, 2022

So we’re in the 5th or so “SaaS crash” since I’ve been doing SaaS. This one is the worst, not because SaaS companies aren’t’ doing well. No, they are doing better than ever. Not because valuations are terrible. No, they are still decent, in absolute terms. No, this SaaS Crash is so tough on VCs and public market investors because the market was just so, so high for Cloud stocks from mid-2020 to late 2021: You can see above in the BVP Nasdaq Cloud Index that while these are still Great Times

Venture Capital 360

Venture Capital Cloud Startup SaaS 360

The Daily Egg

FEBRUARY 28, 2022

Making money online takes more than a store. Customers want flexible payment options, or you’ll be another domain with a catchy name, The post Best Payment Methods for Ecommerce appeared first on The Daily Egg.

Payment Methods 323

Payment Methods 323

Predictable Revenue

MARCH 3, 2022

Shawn Rhodes joins the Predictable Revenue podcast to discuss how systematizing the outbound sales process can help improve your conversion rates. The post Removing Hope From Outbound Sales To Increase Conversion appeared first on Predictable Revenue.

Sales 264

Sales Revenue Strategy Marketing 264

Tom Tunguz

FEBRUARY 27, 2022

Distributed autonomous organizations (DAOs) are one of the most vibrant areas of crypto. DAOs are groups of people with the right to vote to change how a crypto company operates. DAOs pop up for many different reasons: to form a social club that requires a token to join, to buy a copy of the Constitution , to manage open source software. Almost any group of people can organize a DAO to pursue a shared purpose.

Construction 299

Construction Government Scaling Data 299

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Payment Solutions

SaaStr

MARCH 1, 2022

Q: Dear SaaStr: Can We Add Termination Charges for SaaS services? Some older companies do this. In fact, we were recently handed a bill like this for a 20+ year old SaaS product bought out by a PE firm. And really, an “auto-renew for another year without notice” clause can basically do the same thing. Threatening a customer that forgets about an auto-renew and has already stopped using you is sort of the same thing.

SaaS 256

SaaS Churn Revenue Pricing 256

Predictable Revenue

FEBRUARY 28, 2022

Learn the five key steps of outbound sales call mapping so you can put together an effective plan to help you and your outbound sales team close more deals. The post Step by Step Guide to Outbound Sales Call Mapping appeared first on Predictable Revenue.

Outbound Sales Team 317

Outbound Sales Team Sales Revenue Strategy 317

Tom Tunguz

MARCH 2, 2022

The Future of Money provides a sweeping landscape of how money is changing. Paper money is an 800 year-old institution implemented by Kublai Khan grandson of Ghengis Khan, and founder of the Yuan Dynasty. After nearly a millennium, bills and coins' time may be ebbing. Sweden projects the end of paper money, amongst its citizens by 2030. Today, 87% of Swedes never use cash for transactions.

Banking 220

Banking Government Innovation Development 220

SaaStr

MARCH 3, 2022

Dear SaaStr: What’s the Relationship Between OTE and Quota for a SaaS Salesperson? In most SaaS companies, a sales rep’s quota is in the end 3x-5x their OTE (i.e., salary + target bonus). Generally low with smaller deal sizes and SMBs, and generally approaching 5x in the enterprise and with bigger deals. Here’s why: A rep working on $3k-$10k deals often can close about $400k-$450k a year.

Scale 255

Scale SMB SaaS Onboarding 255

The Daily Egg

MARCH 1, 2022

Are you a small business owner who is looking for ways to accept credit card payments? If so, you’re in the right. The post How to Accept Credit Card Payments appeared first on The Daily Egg.

Accept Credit Card Payments 196

Accept Credit Card Payments Payment Services Business 196

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Intercom, Inc.

MARCH 3, 2022

Despite how crucial user onboarding is to increasing customer conversion and retention , it’s still somewhat overlooked or brushed off in many organizations that see it as an item to cross off the checklist as soon as the user becomes a paying customer. And that’s exactly why today’s guest, Ramli John , jokingly calls it “the ugly duckling of growth.” Ramli is a Growth Coach at ProductLed, a community for product-led growth enthusiasts such as himself, and the author of Product-Led O

Growth Marketing 156

Growth Marketing Onboarding Marketing Consulting 156

CloudGeometry

MARCH 3, 2022

When developing a SaaS product plan, it’s important to recognize two foundational principles. First, SaaS is a business strategy, not a technology strategy. Second, there is no one-size-fits-all SaaS architecture (the second principle is a corollary of the first). The challenge is to build common ground between business and architecture so as to translate business assumptions into critical technical solution inputs.

Well Architected Framework 130

Well Architected Framework VPCs (Virtual Private Cloud) SaaS Cloud 130

SaaStr

FEBRUARY 26, 2022

Q: What type of CEO is the most difficult for the Board to work with? In rough order: The “surprise springer”. Big surprises that could have been disclosed long ago, in a lower-drama format, pop up at a board meeting. Often repeatedly. This instantly undermines confidence and buys the CEO no advantage at all in the end. The “third check-er”. The CEO who struggles to raise money and asks his investors to write a third check into the company without a new, outside lead.

Sales 253

Sales Marketing 253

The Daily Egg

MARCH 2, 2022

Planning for retirement can be scary. There’s so much information out there that it’s tough to know exactly what the best plan. The post Best Employee Retirement Plans appeared first on The Daily Egg.

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Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

Andreessen Horowitz

MARCH 2, 2022

The artificial intelligence field has evolved dramatically since the deep learning revolution kicked off in 2012, and Richard Socher has been around for all of it. He earned his PhD from Stanford working on NLP (natural language processing) before co-founding an AI startup called MetaMind in 2013. He then spent several years leading the AI. Read More.

Artificial Intelligence 145

Artificial Intelligence AI Startup 145

Sparktoro

FEBRUARY 28, 2022

Cold outreach is typically seen as a numbers game: hit as many inboxes as you can, assuming 5% or fewer will convert. But I’ve never agreed with that approach because I believe my reputation is on the line when I message a stranger.

Strategy 143

Strategy Marketing Advertising 143

SaaStr

FEBRUARY 28, 2022

Now that we’re in the New Normal, what will the office really be like — now that we are all pretty good at running distributed teams? I wanted data, so I brought the CEO and the new VP of New York for Raise.Work together for a deep-dive on where it’s all going. Raise.Work is a leader in planning, leasing and sourcing tech real estate spaces.

Startup 244

Startup Software Strategy Data 244

Unbounce

MARCH 1, 2022

Unless you’re looking over your customer’s shoulder, you’re never going to be able to see exactly how they navigate your page. (OK, that’s a bit extreme, but you get the idea.) That’s why your best friend is going to be a little code called click tracking. Click tracking shows where visitors click and how much time they spend looking at each element.

Social Media 140

Social Media User Experience Engagement Metrics 140

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

Andreessen Horowitz

MARCH 1, 2022

There are people in the industry who seem to be everywhere you look. Zane Lackey has always been one of those people. He’s perhaps most well known as the cofounder and CSO of Signal Sciences, which was acquired by Fastly … The post Zane Lackey appeared first on Andreessen Horowitz.

Enterprise 136

Enterprise SaaS 136

Kellblog

FEBRUARY 27, 2022

Question: how much does a $15M SaaS company spend on sales and marketing as a percent of ARR? Answer: 35% (with 45% and 15% as the top and bottom quartiles). Charts like this, from OpenView’s 2021 Financial & Operating Benchmarks survey , help us answer questions like that all the time. Good SaaS executives keep these metrics in mind, regardless of whether they get them from KeyBanc , RevOps Squared , OpenView , Opex Engine , or any other quality source.

Sales Hiring 130

Sales Hiring Marketing Sales Benchmarks 130

SaaStr

FEBRUARY 28, 2022

Q: Where do you draw the line when companies ask for customization for a SaaS product? I feel this is perhaps the point founders get the worst advice of all. Especially from VCs, B2C folks, and folks that have never sold bigger deals and into the enterprise. One-off customization per se is bad. This is SaaS, not a services business. But. Being paid a lot to build something important already on your roadmap can be magical.

B2C 243

B2C SMB Enterprise Startup 243

Unbounce

MARCH 3, 2022

Today’s landing pages have a whole laundry list of tasks for you to tackle. They need to teach visitors about your brand, collect info from your customers, and—most importantly—bring in those sweet conversions. How can you help a single landing page handle so much at once? Let a form do the heavy lifting. This nifty tool improves your visitors’ experience to boost your landing page’s results.

Payment Methods 139

Payment Methods Scale Payment Solutions Payment Services 139

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Payment Solutions

Sixteen Ventures

FEBRUARY 28, 2022

Having worked with hundreds of companies of different sizes, funding stages, and Customer Success maturity, around the world, I’ve boiled down what I believe are the five “secrets” of World-class CSMs. This is specifically about CSMs that are thriving, even if their environment is less-than-perfect. . It’s always best to have strong Customer Success leadership, buy-in from Executives, great processes, purpose-built CSM software, etc.

Customer Success 124

Customer Success Management Churn Retention 124

Totango

MARCH 1, 2022

Did you know that while women make up more than 50 percent of the U.S. workforce, less than one in five employees in the tech industry are women? Like in most male-dominated industries, there are many reasons for the lack of women in tech, including work culture and gender discrimination issues, a significant gender pay gap, and a lack of female representation in the workplace.

Technical Review 104

Technical Review Leadership Technology Education 104

SaaStr

FEBRUARY 28, 2022

2022 — the year we’re now in the New Normal. Back to getting on jets, doing real events and field marketing, but also … living primarily distributed start-up lives, on top of Zoom. A few ideas on how to help the sales team make this your best year so far: Hire dedicated sales / revenue ops. Many of you will have little to no dedicated help in sales operations , even up to $10m ARR or beyond.

Scale 240

Scale Sales Hiring Sales Enterprise 240

Baremetrics

FEBRUARY 28, 2022

If you’re running a micro-SaaS business by yourself, chances are you haven’t had much time or budget to spend on marketing. In fact, most founders focus resources almost exclusively on product development, and delay thinking about sales strategies until they desperately need their first customers. Of course, that’s already far too late to start running an effective ad campaign.

Scale 105

Scale SaaS Machine Learning Artificial Intelligence 105

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

Groove HQ

MARCH 3, 2022

We've pulled together a list of high quality customer support templates to help you level up your support game! The post 25 Customer Service Email Templates to Save the Day appeared first on Groove Blog.

Customer Support 103

Customer Support 103

Totango

MARCH 4, 2022

B2B customer service is often confused with B2B customer success, but they are not the same. Despite their differences, however, they do share an intimate relationship – you need strong customer service to achieve customer success. In this article, we’ll take a look at the relationship between these two important ingredients for a successful SaaS business model.

B2B 95

B2B Customer Success Technical Review B2C 95

SaaStr

FEBRUARY 27, 2022

Each week, we round up our most popular content so you can catch up on anything you may have missed. Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: As You Scale, About Half Your Team Will Be in Sales and Marketing. Why There Is a 50/50 Chance You’ll Tilt Upmarket in SaaS. Dear SaaStr: I Think My Boss is Going to Hire a VP Above Me.

Scale 239

Scale Sales Hiring SMB Sales Enablement 239