The Daily Egg
OCTOBER 25, 2022
SEO is the lifeblood behind any thriving website. It’s the best way to ensure you’re constantly getting a steady stream of organic. The post What is Score Website SEO All About? The Complete Guide appeared first on The Daily Egg.
Totango
OCTOBER 25, 2022
Your customer success team structure forms the organizational backbone supporting your CS strategy. A well-designed structure can help you streamline your operations for greater efficiency to deliver your customers better results. In this blog, we’ll share some of the most important keys to effective CS team organization: We’ll look at what we mean by customer success and CS team structure.
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SaaStr
OCTOBER 24, 2022
So this is a simple post, it would almost do better as a Quora answer, if folks still really read Quora. But I thought it was worth writing up, because what’s happening on Twitter and the internet these days is confusing on many levels. And one of the most confusing thing is that: Many of the best SaaS and Cloud companies. That are growing really quickly and.
ChurnZero
OCTOBER 28, 2022
The results of the 2022 Customer Success Leadership Study, based on the perspectives and insights of more than 1,000 Customer Success leaders, are in. Here’s a sneak peek at what we learned. The good news is Customer Success teams are growing both in size and budget. The bad news is they’re not growing enough. Many teams remain woefully underfunded.
Advertiser: ZoomInfo
Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
SaaS Metrics
OCTOBER 28, 2022
Online security is a huge issue nowadays, more than at any given point in the internet age. With the amount of personal information we share online, it’s more important to ensure our robust and secure passwords. Case study after case study have proven that even the most secure passwords can be compromised, Read more. The post How to Use Magic Link for Passwordless Login first appeared on SaaS Metrics.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Casey Accidental
OCTOBER 24, 2022
In Crafting The First Mile of Product , Scott Belsky talks about the product lifecycle. In it, Scott states: Users flock to simple product. Product takes users for granted and adds more features for power users. Users flock to simple product. Now, myself and others have written before about different ways you should attempt to defy this second step.
Sales Hacker
OCTOBER 27, 2022
“Failure does not come through making mistakes, but in refusing to learn by mistakes how to avoid them.”. —Walter D. Moody, Men Who Sell Things, 1907. Win rates not where they need to be? Sales cycle lengths extending? Forecast accuracy suffering? There may be an easy path to make a marked impact on all three metrics by studying the fine art of losing.
The Daily Egg
OCTOBER 25, 2022
Running a successful ecommerce site requires more than just selling quality products. You need to have good copywriting skills to create compelling. The post What is Ecommerce Copywriting All About? The Complete Guide appeared first on The Daily Egg.
SaaStr
OCTOBER 28, 2022
Dear SaaStr: Should I Start My SaaS App Off Totally Free? Almost always — no matter how freemium you want to go in SaaS, you should at least have a paid edition on Day 1. Even if you are going pure freemium. My top 50 biggest mistakes include not charging at all for our first few months. Free “customers” for many SaaS apps can be a waste of a fair amount of time and energy — and in fact worse than that: First, you usually don’t get that many free users in B2B.
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
Tom Tunguz
OCTOBER 27, 2022
I’m watching public company earnings to identify early weaknesses in the software market. This week Microsoft, Google/ Alphabet, & Amazon reported their third quarter figures. Company. Q-4 CAGR. Q-4 CAGR. Q-3 CAGR. Q-2 CAGR. Q-1 CAGR. Q0 CAGR. Microsoft Azure. 50%. 51%. 46%. 46%. 40%. 35%. Google Cloud Platform. 46%. 54%. 45%. 51%. 35%. 38%.
IT World
OCTOBER 28, 2022
So, you're ready to leave your iPhone for greener pastures — specifically, the bright green hue of Google's Android ecosystem. It's a major move, to be sure, but it doesn't have to be daunting. Beneath the surface-level differences, Android and iOS actually have a lot in common — and with the right steps, you can switch from an iPhone to an Android device without losing anything significant (including your sanity).
The Daily Egg
OCTOBER 22, 2022
Every website can benefit from increased traffic, as more visitors to your pages lead to more leads, sales, and conversions. But wanting. The post What is Increasing Website Traffic All About? The Complete Guide appeared first on The Daily Egg.
SaaStr
OCTOBER 28, 2022
Shopify up 22% this quarter, vs. 16% last quarter. Don’t call it a Downturn pic.twitter.com/8zfmmrZzsC. — Jason Be Kind Lemkin (@jasonlk) October 28, 2022. o this was an interesting week in terms of reading the tea leaves on what’s going on in SaaS, Cloud, the economy, and all that. Pressure is definitely up, yet, unemployment remains at record lows and consumer spending remains strong.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
Tom Tunguz
OCTOBER 22, 2022
Last week, David Heinemeier Hansson explained why his company, Basecamp, is leaving the cloud. They will manage their own servers to reduce the $3m annual AWS bill by 60%. Setting aside the technical questions around such a migration for a paragraph or two, this move will improve Basecamp’s efficiency materially. For a hypothetical startup, a 60% reduction in infrastructure costs boosts sales efficiency by 11% & net income margin by at least 12%.
Clouded Judgement
OCTOBER 28, 2022
Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Hyperscalers Report Quarterly Earnings This week we saw AWS (Amazon), GCP (Google) and Azure (Microsoft) report earnings. Overall, it wasn’t pretty… AWS grew 28% when expectations were 30-31%. At the same time operating margins came down significantly (26% this quarter which is down from 29% last quarter and 30% in Q3 ‘21).
The Daily Egg
OCTOBER 23, 2022
Ecommerce is a $450 billion industry, but you already know it’s booming. That’s why you’re here—so you can find your golden opportunity. The post 8 Ways to Develop Ecommerce Marketing Strategies appeared first on The Daily Egg.
SaaStr
OCTOBER 27, 2022
Dear SaaStr: The Startup I’m Working At is Getting Acquired. How Much Can I Negotiate? Unfortunately, as a non-CEO, non-founder of an acquired start-up … you have almost no ability to really negotiate. You can try a little, but it’s rough. Overall, your ability to negotiate in M&A in any context, in any job, is based on your ability to walk for something better, or just walk.
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
IT World
OCTOBER 27, 2022
A federal judge in California is considering motions to dismiss a lawsuit against Google that alleges the company misled them into believing their privacy was being protected while using Incognito mode in the Chrome browser. The lawsuit, filed in the Northern District Court of California by five users more than two years ago, is now awaiting a recent motion by those plaintiffs for two class-action certifications.
Intercom, Inc.
OCTOBER 27, 2022
?. Manual document collection is not exactly what you would call a seamless process. Whether it’s customer onboarding or just gathering information for an event, we’re often trapped in endless follow-ups and back-and-forth emails until we finally get the assets and can move on with other, more meaningful tasks. Alex Delivet , one of the protagonists of the Paris startup scene, has experienced this predicament first-hand.
The Daily Egg
OCTOBER 22, 2022
There’s no underselling the importance of having a solid online footprint. Successful companies today not only have a website to reach more. The post 7 Easy Steps to Register a Domain Name for Your Website appeared first on The Daily Egg.
SaaStr
OCTOBER 24, 2022
Dear SaaStr: We Have 4 Co-Founders. How Many Should Be on the Board? Here is my uber-recommendation: No matter how many founders you have, only 1-2 should be in the key decision-making capacity. Any more than that is just going to create way too much confusion and decision paralysis. This is different from equity split. However you split equity, so be it.
Advertiser: ZoomInfo
Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.
Andreessen Horowitz
OCTOBER 24, 2022
To celebrate the LA community and the city’s growth, a16z recently hosted Time to Build: Los Angeles, an event where we invited LA-based investors, founders, and operators … The post LA Tech Week 2022: The Art of the Deal appeared first on Andreessen Horowitz.
Intercom, Inc.
OCTOBER 25, 2022
At Intercom, we believe customer service is changing fundamentally, and we’re building a product that fits the landscape of modern support. This means reimagining the way things have always been done, and reshaping familiar support tools to suit a world where every business is an online business. That’s exactly what we aimed to do with our new tickets product – taking a new perspective on the long-established ticketing system.
Kellblog
OCTOBER 28, 2022
Just a quick post to share the slides of a presentation on leading, lagging, and predictive indicators that I gave at the recent Foundry CFO Summit. It starts with a discussion of the importance of leading indicators, particularly as we head into an uncertain business environment. It discusses go-to-market funnel and how leading indicators are basically up and lagging ones are down.
SaaStr
OCTOBER 27, 2022
In SaaS, I think one of the biggest traps you can get yourself into as a founder is doing Low ROI things for one minute longer than you have to. Of course, this is true in all start-ups. But quickly, in SaaS, it becomes worse. Why? Because they are more functional areas to handle, earlier. You need engineering, product in all start-ups — but in SaaS, even in the very early days, you also need sales, client success, true support, demand gen marketing, etc.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
IT World
OCTOBER 27, 2022
I’ve learned to keep a collection of useful Windows tools and repair environments around. They help me restart, troubleshoot, and — if necessary — repair Windows installations that are having difficulties. These could be related to hardware problems, Windows updates gone bad, device or driver issues, and a whole lot more. I keep all these tools on a single USB drive that I like to call the ultimate bootable Windows repair drive.
Sage Intacct
OCTOBER 25, 2022
Net dollar retention (NDR) is one of SaaS companies' most critical revenue-based metrics. It is material because NDR is the KPI that tells you the percentage of revenue you either gained or lost from your existing customer base over a given period. This lets you understand and optimize the success of the product from your most profitable cohort: current customers.
Buffer Resources
OCTOBER 27, 2022
For small businesses, a little visibility can go a long way. And there’s no better time to show off your small business or the ones in your community than Small Business Saturday. Small Business Saturday is an annual event that takes place on the Saturday after Thanksgiving in the United States. It was pioneered by American Express in 2010 after the global recession and is now recognized all over the U.S. and the world at large.
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