Chargebee
MARCH 11, 2021
The first challenge for any company is to get customers to believe in them and take the first step to subscribe to their product. Once you have a solid customer base, then starts the next challenge — customer retention.
BetterCloud
MARCH 11, 2021
Before we begin this discussion, let’s get one thing out of the way: No, we are not comparing SaaSOps to DevOps just because the terms look similar. In fact, the beginnings of the SaaSOps movement are similar to the early days of DevOps. Both movements emerged as the result of industry-wide frustrations over how slowly things moved and how poorly things got done.
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SaaStr
MARCH 6, 2021
Recently I spent some time with two seemingly similar SaaS start-ups. Both are at about $100k in MRR (congratulations!). Both have happy, enthusiastic customers. Both have really great products and are organically growing. Both have great founder CEOs. But even though both are now at $1m ARR … one is just so much better positioned than the other for success getting to $5m and $10m in ARR quickly.
The Daily Egg
MARCH 7, 2021
If you have a business that works with customers, you’ll want to look into CRM software. This addition to your company can completely change how you work with your customers in all the right ways. You need to build strong relationships with your customers and keep those relationships healthy, or else your business could fail. […]. The post CRM Certification – The Complete Guide appeared first on The Daily Egg.
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
Predictable Revenue
MARCH 11, 2021
Chad cuts through the outdated, theory-based “fluff”, and gets down to the nitty-gritty with a raw perspective to look at where there may be opportunities to drive predictable revenue growth through sales optimization. The post How to Keep Your Sales Team From Killing Your Brand & Your Bottom Line appeared first on Predictable Revenue.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
SaaStr
MARCH 6, 2021
One privilege I get as part of mentoring and investing in a few dozen startups is a chance to work with first-time managers. The reality is, most start-ups are better off with a Stretch VP than a Never Did It But Has a Great LinkedIn VP. More on that here. And as part of that, I see a lot of ambitious, driven first-time managers screw it up I thought I’d share 7 actionable tips to help you if you’re getting your first big shot now … Make a firm rule: No Excuses.
The Daily Egg
MARCH 12, 2021
If you need a structured, effective, and organized way to gather game-changing ideas within your business, you’re in the right place. In this in-depth guide, we spent hours poring over the top idea management software options and considered many of their most useful features. There are a lot of quality idea management tools out there, […]. The post Best Idea Management Software appeared first on The Daily Egg.
Tom Tunguz
MARCH 6, 2021
I’ve been following many public market investors on Twitter over the past few weeks to understand how they view the vacillation of the public markets. One of the tweets linked to a speech Stanley Druckenmiller gave in 2015 about Black Wednesday. At the time, Druckenmiller worked for George Soros at a hedge fund. “George, I’m going to sell $5.5 billion worth of British pounds tonight and buy deutsche marks.
Predictable Revenue
MARCH 8, 2021
Getting feedback can feel a lot harder to come by when you're B2B company. But there's no need to worry, we are here to help you! The post How to Start Getting Meaningful B2B Customer Feedback appeared first on Predictable Revenue.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
SaaStr
MARCH 7, 2021
If you take nothing else away from this A+ post, take away this: The CEO only needs to speak for the first 30 minutes. That's it. Max. Then it's time for the rest of your team, folks [link]. — Jason BeKind Lemkin (@jasonlk) March 6, 2021. David Sacks recently put together a great primer on how to have a SaaS Board meeting. I agree with it 100%.
The Daily Egg
MARCH 9, 2021
Do you want to boost conversions with better leads? Are you losing track of calls and clients? Do you want to increase productivity in your company? Minutes spent dialing by hand and waiting on the phone add up like loose change. Auto dialer software eliminates that wasted time by doing it for you. It helps […]. The post Best Auto Dialer Software appeared first on The Daily Egg.
Intercom, Inc.
MARCH 9, 2021
With customer expectations soaring higher than ever, how do you achieve fast, meaningful support, at scale? The world’s most customer-centric teams are turning to conversational, messenger-based support – and you can learn the proven strategies to do the same in our newly published Ultimate Guide to Conversational Support. Until recently, most support teams faced an impossible choice – stay personal with customers or get efficient as a team.
Neil Patel
MARCH 11, 2021
If a user clicks through to a page on your website and finds themself waiting more than a few seconds for your page to load, they are likely to leave your page and can cost you a conversion. Luckily there’s a remedy to increase page speed, but it involves the identification of the issue or issues causing slow lead times. Since it can be difficult to pinpoint what’s wrong, you can use tools such as Google’s PageSpeed Insights to help.
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
SaaStr
MARCH 12, 2021
Q: Which are some lesser known [SaaS/B2B] companies from the dotcom boom and subsequent crash of 1999-2000 that are still doing very well today? A few: eLance was founded in 1998 as an early freelancing website. It merged with a competitor (oDesk) and became the leader we know today as Upwork and is worth $6B today! More here : GoDaddy was founded in 1997 remains a leader in domain names but expanded into web sites, ecommerce and more — and is worth $13B today !
The Daily Egg
MARCH 11, 2021
Finding simple project management software to help you get the job done can be daunting. A quick Google search plunges you into a sea of project management software with seemingly no end in sight. For this review, we spent hours looking at the simplest and most accessible project management tools, all of which offered a […]. The post Best Simple Project Management Software appeared first on The Daily Egg.
Nimble - Sales
MARCH 8, 2021
Happy International Women’s Day! March 8th is a globally celebrated day honoring the achievements of women across all industries and from all backgrounds. The day also marks a call to action for accelerating women’s equality. The History of International Women’s Day International Women’s Day has been observed since the early 1900s; a time in which […].
Neil Patel
MARCH 10, 2021
Whether you’re just starting out or are an old pro, who doesn’t want to be a more successful entrepreneur? Owning a business gives you a sense of freedom and empowerment. You can build things and watch them grow. Entrepreneurs make decisions for themselves, realize their creative visions, and develop lasting relationships with other entrepreneurs, customers, and vendors.
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
SaaStr
MARCH 8, 2021
I had my first mentor a couple of yrs ago when I was SVP. Really helped me work through things and see all the things I was missing. I extended the coaching to two of my VP’s then two Sr Dir. who were looking to move to VP. Can totally recommend it. Way better than nerd certs! — Ben Haines (@bhaines0) September 10, 2020. One thing all of us that have been doing SaaS for a while have learned is that, back in the day, we didn’t do a good enough job of specialization, especially in sale
The Daily Egg
MARCH 10, 2021
Though it seems like we should be able to function with just one phone number, it isn’t that simple in reality. Many people are juggling multiple phones. Almost everyone has a cell phone number used for various things, but primarily for personal reasons. Some people may have a second cell phone number dedicated solely to […]. The post How Google Voice Works – The Complete Guide appeared first on The Daily Egg.
FastSpring
MARCH 8, 2021
Tell me you’re a woman working in tech, without telling me you’re a woman working in tech. We’ll go first––only 5% of leadership roles within the tech industry are women. Historically the tech industry has struggled with gender diversity in the workplace. With high numbers of men in leadership positions and a lack of emphasis on hiring women for those leadership roles, you can see the issue here.
Neil Patel
MARCH 8, 2021
Did you know the average person checks their phone 160 times a day ? Which is just one of the reasons SMS marketing no longer sucks. Forty-six percent of people say they check their phones before they even get out of bed. The point is that people keep their phones handy and are always ready to use them to find information or check the latest social media updates.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
SaaStr
MARCH 9, 2021
Q: What are the pros and cons of working in the venture capital space, and why? I’ll list the pros and cons, but before we get there, it’s important to note a few things: Venture Capital is a tiny industry. Tiny. It’s a tiny asset class, and most VC firms have just a handful of partners and a handful of additional investors. There are very limited promotion paths in venture.
The Daily Egg
MARCH 8, 2021
There is no shortage of customer relationship management (CRM) software options out there that help you maintain strong customer relationships while also keeping you organized. However, the right CRM software varies from business to business, depending on the type of company you’re running and the features you need your CRM to have. Finding the one […].
Andreessen Horowitz
MARCH 11, 2021
Pricing and packaging are among the more critical decisions a company makes, directly impacting growth, top line, and margins. And as board members of early B2B companies, one of the most common questions we get asked is: how should a … The post Bottom Up Pricing & Packaging: Let the User Journey Be Your Guide appeared first on Andreessen Horowitz.
Neil Patel
MARCH 11, 2021
Link building used to be simple: you would write a bunch of articles, submit them to an article submission site, and get an external link back to your site. That doesn’t work in the post-Penguin era. While the right backlinks can grow your Google rankings, revenue, and brand , the wrong ones can get your site penalized. You need to learn how to build a high-quality backlink portfolio the right way if you want to see success.
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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
SaaStr
MARCH 6, 2021
Wrike never went public, but instead was acquired by Citrix for $2.2B. But since Citrix is public, we can still learn a bit about how Wrike looked right at the time of the acquisition from Citrix’s public filings. 5 Interesting Learnings: #1. Wrike at ~$140m ARR now, $180-$190m est 2021, and break-even (ish). So Citrix paid 12x forward rev for Wrike, a healthy multiple for a company growing 30% but perhaps a discount to some other public comps. 30% is at the low end of high growth, but
The Daily Egg
MARCH 6, 2021
Customer relationship management (CRM) and marketing automation are similar in many ways. However, you can’t trade one for the other and expect smooth sailing down the sales funnel. By having a firm grasp on both systems, you can accomplish the impossible. You can transform the relationship between your sales and marketing team from adversarial to […].
Andreessen Horowitz
MARCH 9, 2021
Project-based workers are an exploding population: 59 million Americans performed freelance work in 2020, representing 22% year-over-year growth and 36% of the total workforce. Unlike traditional employment, project-based workers can rotate among different employers dozens of times a year. . What … The post Investing in Wrapbook appeared first on Andreessen Horowitz.
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