Chargebee
MARCH 11, 2021
The first challenge for any company is to get customers to believe in them and take the first step to subscribe to their product. Once you have a solid customer base, then starts the next challenge — customer retention.
BetterCloud
MARCH 11, 2021
Before we begin this discussion, let’s get one thing out of the way: No, we are not comparing SaaSOps to DevOps just because the terms look similar. In fact, the beginnings of the SaaSOps movement are similar to the early days of DevOps. Both movements emerged as the result of industry-wide frustrations over how slowly things moved and how poorly things got done.
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SaaStr
MARCH 6, 2021
Recently I spent some time with two seemingly similar SaaS start-ups. Both are at about $100k in MRR (congratulations!). Both have happy, enthusiastic customers. Both have really great products and are organically growing. Both have great founder CEOs. But even though both are now at $1m ARR … one is just so much better positioned than the other for success getting to $5m and $10m in ARR quickly.
The Daily Egg
MARCH 7, 2021
If you have a business that works with customers, you’ll want to look into CRM software. This addition to your company can completely change how you work with your customers in all the right ways. You need to build strong relationships with your customers and keep those relationships healthy, or else your business could fail. […]. The post CRM Certification – The Complete Guide appeared first on The Daily Egg.
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Rise to the next level of recurring revenue. Discover how recurring payments are reshaping industries beyond simple subscriptions, driving a $1.5 trillion market. Learn the crucial strategies for building scalable, secure, and seamless recurring payment infrastructure to boost customer retention and fuel growth.
Predictable Revenue
MARCH 11, 2021
Chad cuts through the outdated, theory-based “fluff”, and gets down to the nitty-gritty with a raw perspective to look at where there may be opportunities to drive predictable revenue growth through sales optimization. The post How to Keep Your Sales Team From Killing Your Brand & Your Bottom Line appeared first on Predictable Revenue.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
SaaStr
MARCH 7, 2021
If you take nothing else away from this A+ post, take away this: The CEO only needs to speak for the first 30 minutes. That's it. Max. Then it's time for the rest of your team, folks [link]. — Jason BeKind Lemkin (@jasonlk) March 6, 2021. David Sacks recently put together a great primer on how to have a SaaS Board meeting. I agree with it 100%.
The Daily Egg
MARCH 12, 2021
If you need a structured, effective, and organized way to gather game-changing ideas within your business, you’re in the right place. In this in-depth guide, we spent hours poring over the top idea management software options and considered many of their most useful features. There are a lot of quality idea management tools out there, […]. The post Best Idea Management Software appeared first on The Daily Egg.
Tom Tunguz
MARCH 6, 2021
I’ve been following many public market investors on Twitter over the past few weeks to understand how they view the vacillation of the public markets. One of the tweets linked to a speech Stanley Druckenmiller gave in 2015 about Black Wednesday. At the time, Druckenmiller worked for George Soros at a hedge fund. “George, I’m going to sell $5.5 billion worth of British pounds tonight and buy deutsche marks.
Predictable Revenue
MARCH 8, 2021
Getting feedback can feel a lot harder to come by when you're B2B company. But there's no need to worry, we are here to help you! The post How to Start Getting Meaningful B2B Customer Feedback appeared first on Predictable Revenue.
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When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.
SaaStr
MARCH 6, 2021
One privilege I get as part of mentoring and investing in a few dozen startups is a chance to work with first-time managers. The reality is, most start-ups are better off with a Stretch VP than a Never Did It But Has a Great LinkedIn VP. More on that here. And as part of that, I see a lot of ambitious, driven first-time managers screw it up I thought I’d share 7 actionable tips to help you if you’re getting your first big shot now … Make a firm rule: No Excuses.
The Daily Egg
MARCH 10, 2021
Though it seems like we should be able to function with just one phone number, it isn’t that simple in reality. Many people are juggling multiple phones. Almost everyone has a cell phone number used for various things, but primarily for personal reasons. Some people may have a second cell phone number dedicated solely to […]. The post How Google Voice Works – The Complete Guide appeared first on The Daily Egg.
Intercom, Inc.
MARCH 9, 2021
With customer expectations soaring higher than ever, how do you achieve fast, meaningful support, at scale? The world’s most customer-centric teams are turning to conversational, messenger-based support – and you can learn the proven strategies to do the same in our newly published Ultimate Guide to Conversational Support. Until recently, most support teams faced an impossible choice – stay personal with customers or get efficient as a team.
FastSpring
MARCH 11, 2021
This article was originally published by Ahrefs, a data-driven marketing toolset powered by a huge index of backlinks, keywords, and content. Visit [link] to learn more. The era of messaging apps is on the rise. Juniper research predicts a huge increase in the adoption of mobile messenger apps from 2.3 billion unique users in 2016 to 4.2 billion in 2021.
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
SaaStr
MARCH 12, 2021
Q: Which are some lesser known [SaaS/B2B] companies from the dotcom boom and subsequent crash of 1999-2000 that are still doing very well today? A few: eLance was founded in 1998 as an early freelancing website. It merged with a competitor (oDesk) and became the leader we know today as Upwork and is worth $6B today! More here : GoDaddy was founded in 1997 remains a leader in domain names but expanded into web sites, ecommerce and more — and is worth $13B today !
The Daily Egg
MARCH 9, 2021
Do you want to boost conversions with better leads? Are you losing track of calls and clients? Do you want to increase productivity in your company? Minutes spent dialing by hand and waiting on the phone add up like loose change. Auto dialer software eliminates that wasted time by doing it for you. It helps […]. The post Best Auto Dialer Software appeared first on The Daily Egg.
Neil Patel
MARCH 12, 2021
How can you take your influencer campaign to the next level? You may want to include another angle, such as paid ads. Some of the best marketing campaigns integrate several elements, so potential customers start to see your brand in different places and from different angles. There are many ways to layer marketing campaigns. Today, we’ll talk about one of those combinations: paid ads with influencer campaigns.
FastSpring
MARCH 8, 2021
Tell me you’re a woman working in tech, without telling me you’re a woman working in tech. We’ll go first––only 5% of leadership roles within the tech industry are women. Historically the tech industry has struggled with gender diversity in the workplace. With high numbers of men in leadership positions and a lack of emphasis on hiring women for those leadership roles, you can see the issue here.
Advertiser: ZoomInfo
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
SaaStr
MARCH 8, 2021
I had my first mentor a couple of yrs ago when I was SVP. Really helped me work through things and see all the things I was missing. I extended the coaching to two of my VP’s then two Sr Dir. who were looking to move to VP. Can totally recommend it. Way better than nerd certs! — Ben Haines (@bhaines0) September 10, 2020. One thing all of us that have been doing SaaS for a while have learned is that, back in the day, we didn’t do a good enough job of specialization, especially in sale
The Daily Egg
MARCH 11, 2021
Finding simple project management software to help you get the job done can be daunting. A quick Google search plunges you into a sea of project management software with seemingly no end in sight. For this review, we spent hours looking at the simplest and most accessible project management tools, all of which offered a […]. The post Best Simple Project Management Software appeared first on The Daily Egg.
Neil Patel
MARCH 12, 2021
The age of the smartphone opened up a whole new window for businesses to connect with their customers in an interactive way using apps. Because apps allow customers to interact with businesses from anywhere at any time, apps quickly became popular. Unfortunately, apps are not as exciting to consumers as they were in their early days. This has resulted in app retention rates declining rapidly and, for some brands, their revenue has declined with them.
Nimble - Sales
MARCH 8, 2021
Happy International Women’s Day! March 8th is a globally celebrated day honoring the achievements of women across all industries and from all backgrounds. The day also marks a call to action for accelerating women’s equality. The History of International Women’s Day International Women’s Day has been observed since the early 1900s; a time in which […].
Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments
Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.
SaaStr
MARCH 9, 2021
Q: What are the pros and cons of working in the venture capital space, and why? I’ll list the pros and cons, but before we get there, it’s important to note a few things: Venture Capital is a tiny industry. Tiny. It’s a tiny asset class, and most VC firms have just a handful of partners and a handful of additional investors. There are very limited promotion paths in venture.
The Daily Egg
MARCH 8, 2021
There is no shortage of customer relationship management (CRM) software options out there that help you maintain strong customer relationships while also keeping you organized. However, the right CRM software varies from business to business, depending on the type of company you’re running and the features you need your CRM to have. Finding the one […].
Neil Patel
MARCH 11, 2021
If a user clicks through to a page on your website and finds themself waiting more than a few seconds for your page to load, they are likely to leave your page and can cost you a conversion. Luckily there’s a remedy to increase page speed, but it involves the identification of the issue or issues causing slow lead times. Since it can be difficult to pinpoint what’s wrong, you can use tools such as Google’s PageSpeed Insights to help.
Andreessen Horowitz
MARCH 11, 2021
Pricing and packaging are among the more critical decisions a company makes, directly impacting growth, top line, and margins. And as board members of early B2B companies, one of the most common questions we get asked is: how should a … The post Bottom Up Pricing & Packaging: Let the User Journey Be Your Guide appeared first on Andreessen Horowitz.
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Codebases evolve rapidly, and your test automation should keep pace. However, many teams struggle with brittle scripts and growing test debt, which hinder delivery and increase risk. This guide illustrates how engineering leaders leverage AI to enhance the resilience and scalability of testing. You will discover how AI can automatically generate and maintain test cases, adapt to changing applications, and identify high-risk areas before problems reach production.
SaaStr
MARCH 6, 2021
Wrike never went public, but instead was acquired by Citrix for $2.2B. But since Citrix is public, we can still learn a bit about how Wrike looked right at the time of the acquisition from Citrix’s public filings. 5 Interesting Learnings: #1. Wrike at ~$140m ARR now, $180-$190m est 2021, and break-even (ish). So Citrix paid 12x forward rev for Wrike, a healthy multiple for a company growing 30% but perhaps a discount to some other public comps. 30% is at the low end of high growth, but
The Daily Egg
MARCH 6, 2021
Customer relationship management (CRM) and marketing automation are similar in many ways. However, you can’t trade one for the other and expect smooth sailing down the sales funnel. By having a firm grasp on both systems, you can accomplish the impossible. You can transform the relationship between your sales and marketing team from adversarial to […].
Neil Patel
MARCH 10, 2021
Whether you’re just starting out or are an old pro, who doesn’t want to be a more successful entrepreneur? Owning a business gives you a sense of freedom and empowerment. You can build things and watch them grow. Entrepreneurs make decisions for themselves, realize their creative visions, and develop lasting relationships with other entrepreneurs, customers, and vendors.
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