Intercom, Inc.
APRIL 24, 2018
Today is a big day for our customers. We’re releasing the biggest ever update to our Messenger. We’ve completely rethought how a messenger designed for business should work. And it goes way beyond chat. With over 500 million conversations every month, we’ve long known that our Messenger provides a personal, mutually beneficial experience for both our customers and their customers.
Tom Tunguz
APRIL 21, 2018
“When I die, I want all the people with whom I worked on group projects to lower me into my grave, so they can let me down one last time.” Someone once sent me this e-card as a joke. I laughed and laughed, and never forgot it. I can’t remember a school group project which teammembers contributed equally. Paradoxically, I bet everyone in the group felt the same way.
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Entrepreneur - SaaS
APRIL 23, 2018
It's not one-size-fits-all.
Sales Hacker
APRIL 23, 2018
As sales leaders, your job is to help members of your team get to their sales goals by prioritizing the path that will get them there. Part 3 of this sales coaching series focuses on getting the prioritization right with your sales team. There are a lot of possible ways to achieve a goal. Before that, here’s a story to help you understand why prioritization is key.
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
Intercom, Inc.
APRIL 26, 2018
The most successful products aren’t always the ones that win. Often, it’s the products that are first to mind. The products that create habits. Some habits, however, are much healthier than others, so what’s the secret to designing healthy patterns of behavior? As author Nir Eyal has learned, it requires a rigorous commitment to ethics – and empathetically questioning even your best intentions.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
ITPro
APRIL 25, 2018
News. Confidential mode also aims to protect personal data and reduce risk of user error.
Sales Hacker
APRIL 23, 2018
The post How to Turbocharge Conversions by Adding a Human Layer to Your Sales Stack appeared first on Sales Hacker.
Intercom, Inc.
APRIL 23, 2018
When building your products, the security and privacy of your customers’ data needs to be a top priority. And that is also true when selling and marketing your product, particularly with the arrival of GDPR, which has brought the issue of data security and privacy to widespread public awareness. It is at this point that companies need to focus on bringing their privacy ecosystem up to the required standards.
CloseSaaS
APRIL 27, 2018
Want to write better cold emails? Watch this cold email teardown session I conducted at Enterprise Rising in April 2018.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
Chart Mogul
APRIL 25, 2018
With this new integration, HappyFox and ChartMogul customers can empower their support team with relevant customer information, improving both the quality and speed of responses. At ChartMogul, we believe that everyone in your company should understand how their actions contribute to the bottom line. For many of our customers, that means giving their full team access to ChartMogul so they can explore revenue and customer data and support faster business growth.
Sales Hacker
APRIL 26, 2018
A lot’s been said about the skills and traits that will enable salespeople to perform at their optimum best. Among the most frequently mentioned are product knowledge, customer empathy, problem solving, persuasiveness, and sales methodologies. No sales leader in her right mind would let loose a sales rep who lacks every one of those crucial attributes on the floor.
Intercom, Inc.
APRIL 25, 2018
Yesterday marked one of our biggest releases yet – our all new messenger. One of the most exciting concepts is the customizable home screen, the start screen you see when you open the Intercom Messenger on an app or website. Think of it as the perfect front desk for your company. Using apps, you can create tailored experiences for leads and customers when they open the Messenger.
CloseSaaS
APRIL 25, 2018
Here's the recording of today's webinar on how to optimize your pricing strategy with Price Intelligently's Patrick Campbell, OpenView's Kyle Poyar and Steli.
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
BetterCloud
APRIL 23, 2018
Slack, the wunderkind team messaging app, is on the up and up. Forbes called it the fastest growing workplace software ever. With six million daily users , it has surpassed $5 billion in market value. But while its ability to reduce email and boost collaboration has made headlines, a few security incidents have also made the headlines. In 2016, employees at 18F (a tech consulting team within the General Services Administration ) shared Google Drive documents through Slack.
Sales Hacker
APRIL 24, 2018
As founding CEO of Datameer, I doubled revenue six years in a row, attracted $100M in venture capital and built a market-leading company. The secret sauce that led to my success? A data-driven sales approach. While a data driven sales coaching approach is still challenging to many sales leaders, the importance of chasing the right sales metrics is growing by the day!
Intercom, Inc.
APRIL 27, 2018
Intercom’s mission is to make internet business personal. But it’s impossible to be personal when your product is broken. Uptime is critical to the success of our business, and not just because our customers are paying us, but also because we heavily dogfood our own product. If our product is down, we acutely feel our customer’s pain. Being on call out of office hours is inherently disruptive to your life.
CloseSaaS
APRIL 23, 2018
You hang up the phone… An hour long sales call is now in the books. It was a quality lead you’ve been trying to get time with for a while.
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
Claudiu Murariu
APRIL 26, 2018
In this issue I decided to try something new: to record the audio version of this week’s newsletter. So, here we go. Enjoy! Using a different attribution model for each marketing campaign is like cheating. I know, I know, I get it. If you are the newsletter guy, you’ll definitely want to report 10 new leads instead of the actual 8, by using the last click Interaction attribution model.
Sales Hacker
APRIL 25, 2018
Okay, maybe you don’t have a bad sales pitch. Perhaps it could use just a bit of refining. Or maybe it really does suck. Well, whether you pitch in an actual elevator—or, like me, you’ve pitched hundreds of times on trade show floors around the world, there are some tried-and-true best practices, tactics, and “tricks” that have I learned. These have worked for me and they just might work for you too!
BetterCloud
APRIL 25, 2018
There are seemingly a million security threats and exposures everywhere today. There’s ransomware, malware, phishing, and DDoS attacks, just to name a few — and it’s getting worse. 2017 was the worst year ever for data loss and breaches, and reports reveal that data breaches are happening at a record pace. These attacks also have a serious impact on your business.
OpenView Labs
APRIL 25, 2018
OpenView is excited to announce our $10.5M Series A investment in GitPrime , the leading provider of engineering productivity analytics. The Durango, Colorado-based company serves hundreds of customers including both tech and traditional businesses alike, such as Disney, Mattel, Cigna and Dell. As every company becomes a software company, the work of software engineers has never been more important.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
Outseta
APRIL 24, 2018
By Geoff Roberts 8 min read At Outseta almost all of our customers are early stage SaaS start-ups; in many cases just a single Founder or a small group of Co-founders. Every single one of these companies knows they “should be doing SEO,” but between building your product, incorporating your business, testing other marketing channels, and hustling to make some early sales SEO too often gets pushed by the wayside.
Sales Hacker
APRIL 27, 2018
The post How Sales/Marketing Experts are Skyrocketing their Productivity appeared first on Sales Hacker.
Valuize Consulting
APRIL 23, 2018
In Your B2B SaaS company, is it clear what role or team can be most successful at expanding revenue from your existing customer base….and therefore who should be accountable and incentivized to do so? No? First, it’s worth acknowledging that you’re not alone in being unsure. There is a raging debate among Sales, Customer [.].
Mucker Capital
APRIL 23, 2018
By William Hsu. The annual Forbes Midas list just came out. Which reminded me that I put together the following data for last years list for a blog post I planned for a while. Not having the time, I thought I just share the raw data for those interested. Data compiled via [link].
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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
Sales Hacker
APRIL 24, 2018
On this episode of the Sales Hacker podcast, we talk with Emmanuelle Skala , VP of Customer Success at Toast. We talk about how to increase revenue from existing customers with a strong customer success team. What You’ll Learn. How to organize and structure a Customer Success team with a specific focus on Customer Experience. The transformative moments in customer experience that driver customer delight.
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