OPEXEngine

JANUARY 13, 2021

If 2020 is remembered as the year of COVID-19, we also think 2021 will be remembered as the year of change. Putting aside everything else, let’s just focus on what’s changing in SaaS in 2021. Cloud and SaaS companies overall benefited from the dramatic shift to digital and remote work in the US and around the world since March 2020. That doesn’t mean that 2020 wasn’t hard to manage through, but overall as a sector, SaaS companies grew revenue and valuations skyrocketed.

Sales Recruiting 52

Sales Recruiting Sales Hiring SaaS Benchmarks 52

SaaStr

JANUARY 13, 2021

Burnout is a real risk in SaaS. Not usually in the early days. But as time marches on — It’s a huge risk. . One piece of “evidence” — a lot of fairly successful SaaS startups all sell at about the same point in time … about 5 years in.

Travel 363

Travel SaaS Banking Startup 363

Sales Hacker

JANUARY 13, 2021

Enterprise OEM software licensing is a multibillion-dollar segment of the software industry. This article was written for technology professionals who would like to learn more about OEM deal strategies and structures. It includes factual information, personal experience, and interviews from successful professionals on both the buy-side and the sell-side of enterprise OEM software licensing to ensure a broad mix of experience and ideas.

Payment Solutions 83

Payment Solutions Payments Software Review Enterprise 83

The Daily Egg

JANUARY 12, 2021

Have you ever cooked a dish so good you even surprised yourself? You followed the recipe perfectly and viola! Somehow, everything aligned. When it comes to building a website, it can work the same way. Before modern and more intuitive website builders, coders and software engineers had to spend hours designing web pages, adding long […]. The post Best Free Website Builders appeared first on The Daily Egg.

Software Engineering 291

Software Engineering Engineering Software Review Software 291

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

Intercom, Inc.

JANUARY 12, 2021

From premature optimization to over-engineering solutions for your product, it’s easy to get caught up in making technology decisions that slow you down instead of speeding you up. So when it comes to building your technical strategy, you need to assess each component in relation to what success will look like for your business. This post is an adaptation of a talk I recently gave at the Amazon Web Services (AWS) community day event in Dublin about the technical strategies I’ve experienced that

Technical Review 269

Technical Review Scale multi-cloud Kubernetes Scaling 269

Tom Tunguz

JANUARY 11, 2021

Imagine two public SaaS companies, identical in every respect but one. The first grows revenue twice as fast as the second. How much more valuable should the first be? Twice as valuable isn’t the answer. Most investors value stocks using multiples, which tend to obscure the underlying drivers of value. Many investors also seek to distinguish between value and growth stocks, which are commonly sorted based on multiples of earnings or book value.

Software 248

Software Scale Pricing Scaling 248

The Daily Egg

JANUARY 10, 2021

Performance management software allows managers to establish standards for their employees. These tools make it easy to evaluate job performance and streamline employee development. Without performance management software, managers and employees alike typically rely on annual or quarterly performance reviews. But these meetings are inefficient from a day-to-day operational perspective.

Software Review 265

Software Review Software Management Development 265

Intercom, Inc.

JANUARY 13, 2021

Our mission at Intercom is to “make internet business personal” – to enable online businesses to foster the same sort of relationships with their customers as “brick-and-mortar” businesses. . The focus on relationships is very intentional – frequent positive interactions encourage loyalty, and loyalty is the bedrock of every sustainable business. .

Scale 243

Scale Scaling Communication Mobile 243

SaaStr

JANUARY 15, 2021

25% of revenue from professional services may sound high, but it’s a fairly standard ratio in true enterprise software. Importantly, Qualtrics’ margins remain high so it’s not losing money on its services. Gross margins on services are about 35%. — Jason BeKind Lemkin (@jasonlk) January 15, 2021. If you’re doing SaaS for the first time (or even the second), the whole idea of charging for “Services” may seem an anathema.

Revenue 344

Revenue Pricing Enterprise SaaS 344

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

Predictable Revenue

JANUARY 14, 2021

Jeff built his whole business around the idea of the Zebra. How to identify it, validate it, how to sell to it. The post Hunting your Zebra: How to Profile Your Perfect Prospect appeared first on Predictable Revenue.

Revenue 214

Revenue Business 214

The Daily Egg

JANUARY 14, 2021

Customers are complicated. Relationships are complicated. And it’s safe to say that managing customer relationships is even more complicated. As such, customer relationship management (CRM) software is essential in modern business. This is true whether you’re currently managing sales pipelines manually, are at your wits’ end with the CRM you’re using today, or are a […].

Software Review 252

Software Review Software Management Sales 252

Intercom, Inc.

JANUARY 14, 2021

When it comes to making something people want, Hubert Palan always does his homework. With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Strategy 225

Strategy Scale Systems Review Technical Review 225

SaaStr

JANUARY 15, 2021

Qualtrics is one of our favorite SaaS stories at SaaStr. Like Atlassian, Qualtrics bootstrapped all the way to the growth stage, and did it outside of the SF Bay Area. Founder and Chairman Ryan Smith is also one of the most engaging and transparent CEOs out there, and we’ve had 3 amazing SaaStr sessions with him: And most interestingly … they’ve gotten a second chance to IPO.

Enterprise 314

Enterprise Scaling Investment Revenue 314

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

Tom Tunguz

JANUARY 14, 2021

On January 27-28, Dremio host their second Subsurface conference. Cloud Data Lakes are the future of large scale data analysis , and the more than 5000 registrants to the first conference substantiate this massive wave. This time, the conference will build on the foundation from last year’s event. Mai-Lan Tomsen Bukovec, Global Vice President for AWS Storage will deliver one of the keynotes.

VP of Engineering 191

VP of Engineering Cloud Data AWS 191

The Daily Egg

JANUARY 11, 2021

Losing your phone is a panic-inducing situation, whether it’s been stolen or simply misplaced. But the worst part may be not knowing what the person who has your phone is going to do with it. Maybe they want to unlock it and keep it for themselves. Or maybe they’ll do some digging around to see […]. The post Best MDM Software appeared first on The Daily Egg.

Software Review 223

Software Review Software 223

Neil Patel

JANUARY 15, 2021

Are you ready to double your search traffic ? Understanding SEO is crucial to significantly increase your traffic and brand awareness. Right now, thousands of people are looking for content just like yours. You can help them find it by becoming an SEO expert. In fact, 40 percent of website traffic begins with a search query. That’s why search engine optimization (SEO) is so important.

Social Media 145

Social Media Mobile Sales Hiring Technical Review 145

SaaStr

JANUARY 14, 2021

It seems every day there’s not just a new SaaS unicorn, but 2 or 3! How can this be? How can there now be 100s of SaaS Unicorns (startups worth $1B or more) … vs just a handful 5-6 years ago? The technical reasons are two-fold: SaaS markets have exploded, so there are more and more that get to $100m+ ARR. And hence a unicorn. SaaS “multiples” are at an all-time high, so a fast-growing SaaS company can be worth $1B earlier than a few years ago.

SaaS 297

SaaS Cloud Startup Investment 297

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

Tom Tunguz

JANUARY 12, 2021

The Art of Doing Science and Engineering is a curious book. Richard Hamming, the author, was a professor of science and engineering at the Naval Postgraduate School and researcher at Bell Labs. He knew quite a bit about science and engineering. The book is curious because it’s written in the first person and defies categorization. Part memoir, other times, a mathematics lecture on information theory, and yet others a book on life philosophy.

Engineering 161

Engineering Machine Learning Artificial Intelligence Consulting 161

The Daily Egg

JANUARY 15, 2021

The biggest problem with running a warehouse is inventory management. What if you had a way to manage daily operations and optimize your daily packing and shipping orders? Or a way to be notified when inventory was low and automatically replenish stock without lifting a finger? Warehouse management software solves the most common problems you […].

Software Review 208

Software Review Software Management 208

Andreessen Horowitz

JANUARY 14, 2021

AS THE INTERNET has evolved over its 35-year lifespan, control over its most important services has gradually shifted from open source protocols maintained by non-profit communities to proprietary services operated by large tech companies. As a result, billions of people … The post Who Will Control the Software That Powers the Internet? appeared first on Andreessen Horowitz.

Software 145

Software Blockchain 145

SaaStr

JANUARY 12, 2021

We last checked in at Xero when it crossed $650m in ARR. Xero is a very interesting SaaS case study with (x) the majority of its revenue outside the U.S., and (y) a complex sales process with sales reps selling to very small businesses not paying all that much. A tough way to build a decacorn — sales-driven very small-business sales — but they’ve done it, so there’s a lot to learn here.

Customer Lifetime Value 284

Customer Lifetime Value SMB Churn Scale 284

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Neil Patel

JANUARY 12, 2021

With SEO one of the most important things is data. You make your decisions based on what the data tells you. If you make a change and your rankings go up, you know you’ve made the right choice. And if your rankings go down, well, you’ll have to look into what happened and why. But SEO data goes far beyond just rankings. And in Ubersuggest we provide those metrics such as backlinks count, newly found links, domain authority, estimated traffic, keyword volume, and even rankings.

Data 145

Data Metrics Marketing 145

The Daily Egg

JANUARY 13, 2021

It’s easy to see how much technology is changing the real estate industry. Customers are more savvy than ever and expect a high level of attention and service before buying or selling real estate with your company. For real estate agents, digital tools like customer relationship managers (CRM) have made managing contacts, leads, and customers […].

Software Review 205

Software Review Software Technical Review Technology 205

Andreessen Horowitz

JANUARY 13, 2021

The rise of developers — as buyers, as influencers, as a creative class — is a direct result of “software eating the world”, and of key shifts … The post a16z Podcast: Developers as Creatives appeared first on Andreessen Horowitz.

Development 145

Development Software Sales 145

SaaStr

JANUARY 12, 2021

Every week, I meet with several entrepreneurs, often bootstrapped or close to it, who fit the following sort of model: Gotten to Initial Traction (~$1m-$1.5m ARR), or getting close to it, or a bit beyond; and. With nice growth (>=100% YoY); and. Company isn’t really burning much cash because. The CEO basically is the VP of Sales and Revenue and Customer Success, with maybe a junior resource or two helping.

Sales Hiring 279

Sales Hiring Scale Marketing Sales 279

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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

Payments

Neil Patel

JANUARY 11, 2021

YouTube Live is a vastly underutilized tool that should be in every marketer’s arsenal. It’s easy to look at your Live video options and think that Facebook is enough, but that just isn’t so — not to say that Facebook Live isn’t important. It definitely is. But people watch billions of hours of YouTube every day. That means not using YouTube Live is like holding onto a winning lotto ticket until it expires.

Sales Hiring 145

Sales Hiring Mobile Engagement Consulting 145

Nimble - Sales

JANUARY 15, 2021

Have you had your deal closing rate down recently by double-digit percent with no major shifts in the niche to cause the drop? Is your market share dropping for reasons unbeknownst to you? Are your competitors getting their hands on your loyal clients with higher rates and overall worse conditions? It’s time to consider choosing […]. The post Choosing Negotiations Skills Training For Sales Teams: Not All That Glitters is Gold appeared first on Nimble Blog.

Sales 124

Sales Marketing 124

Andreessen Horowitz

JANUARY 15, 2021

The internet has many legacies, but its greatest one is disintermediation. And the greatest disintermediation—of the banking system—is coming soon to an app near you. Before the internet, consumers who wanted to buy an airplane ticket would talk to a … The post Fintech’s Final Frontier: Central Banks and Disintermediation appeared first on Andreessen Horowitz.

Banking 126

Banking 126